Holiday Pools built our pool for our new home. They have been quite slow to fix issues with our…read morepool, which are many. Sloppy work installing the pool paver deck around the pool. Many pavers are cracked, have chunks missing from them and/or are missing. The entry one side has a brick missing from it and no cement poured for that brick, and the entry on the other side has several hugely flawed pavers. It almost looks like they used factory seconds for the project. There are also issues with the snub nosed bricks cemented in around the pool, with cracks and chunks missing. Again it looks like they used factory seconds. Worst of all they have not been responsive in getting us a firm date to make repairs. They said they we coming on a Friday recently to make repair, but never showed, called to tell us they were not coming, or called to reschedule. we have not heard from them for 10 days since they missed their appointment. In short, they just don't seem to care. I would be very careful contracting with them to build a pool. I hope someday soon I will be able to give them a better rating

I was trying to get a quote from these guys, however, they didn't think my desires would pass HOA…read moreapproval so they wanted me to get approval from the HOA before they did anything. I have some plans drawn up but they aren't complete and where they might be complete they're more than I'm doing and so I'm not ready to have those submitted. The bottom line for me is that if I was going to go through that whole process myself, I would build my own pool. It would be immensely cheaper I'm sure. Rick was a nice guy but I'm sure he and the company have a lot going on so my business wasn't crucial. Anyway, I recommend finding a company to actually help you in the process and not make it harder. This might be too much to ask at this point in time as the companies are all very busy, however, some better service is definitely preferable. As I have other companies willing to work and do the work, I will be going with them.

We had several pool companies give us bids . Including one we had used before …read more We had a friend that highly recommended Signature pools . We contacted them and immediately Travis got back to us . He came out to our home listened to our ideas and brought our vision to life . The overall experience was fun and exciting due to how the entire staff worked with us in such a professional and timely manner . We recently had one of our pool lights go out . Travis reached out to us they came out immediately and replaced them . Again their staff was so kind and professional. Our friends and family have enjoyed our pool so much that a few of them have decided to build their own pool . The exceptional quality of our pool has always led them straight to Signature pools .

I reached out to Nicci Mellon for an estimate and Nicci was nice at first but she didn't really…read morelisten to my ideas and what I wanted in a pool. So I asked her to resign it but it took her weeks to do so, when she did it again once again it wasn't to what I told her and this is after me having to email , call and text Nicci repeatedly. I think it's because she wasn't consistent with my message/ S phone calls that she forgot what I wanted in a pool design. Nicci always has an excused and apologized for why she didn't reply. Currently I'm Still waiting for Nicci to return my phone calls. Signature pool was one of my top choices but the customer service I'm receiving now is worrying me to proceed. I would advise others to request for another designer right away if you get Nicci.

Update. The builder contacted me and sent a repair person. There was a factory problem with the…read morePentair lights and both of the lights were replaced. I appreciate the attention and I also appreciate the Yelp. Apparently, nobody will return your calls unless you put some reviews on Yelp. However, I wish the owner of Emerald pool would have better communications. The team went through a 110-volt line in the backyard during the project. I begged him many times to at least find the problem. Finally, two electricians spent 8 hours and 2000$ to solve the problem.

Terrible customer service. Was treated poorly the entire process. Bryan, the owner, would go weeks…read morewithout returning our phone calls, emails, texts. Seemed like a good person when we hired him, but later showed his true colors. Our pool has been done for a month now, and he still hasn't shown us how to work the equipment, which was in our contract. His sub contractors did sub par work, didn't care about their craftsmanship, just wanted to get paid quick. I would highly recommend going with a different company to build your pool. It is an important purchase, and don't trust these guys!

Since hiring this company (Valley Pool Service) in January 2026 to perform my weekly pool service…read moreand maintain my pool, I've made three legitimate compliments. First compliment: The very first time the technician came out in January to perform my weekly pool service, he failed to complete all the services that were in my contract. So, when I was aware of this, I notified the company (owner's wife) and their technician contacted and instructed to come back. He did return and performed the services he failed to do the first time. Second complaint: Was last week (May 26th) when I noticed a heavy build up of sticky blue/black residue on the wheels/tires of my pool sweeper. So, I called the company and was advised to send a video of the wheels/tires, which I did. Plus I sent in a few still photos too. I had cleaned most of the heavy residue prior to calling the company and instructed to send a video to her. However, from the video and photos attached you can still see the sticky residue in between the grooves on the wheels/tires. In addition, I Googled what causes sticky residue on a pool sweeper to see learn what the cause could be. The results I found are shown in the photos provided. I took a sample of my pool water to a reputable pool supply store and had them run a test on the sample of water provided. They were surprised to learn the water wasn't properly balanced; the pool water was either too high (Acid -140) or on the low side (Alkalinity - 57 and so were a few other readings) see photo of test results provided. Two different companies advised me to my pool/spa drained, refilled with fresh water, and then have the correct amount of chemicals put in order to reestablish the correct balance/level of chemicals. Also stared, "If left as is without doing anything would allow the wheels/tires to further deteriorate and cause damage to the surface walls/floor of the entire pool/spa. Again, I was informed by the owner's wife on May 28th that the test results performed by their technician on May 27th is that pH reading of 7.5 was spot on. That is when Muriatic would be used -- to adjust it. I have that the last time we used Muriatic acid was in February. Once pH is set correctly, it basically stays consistent. I had him send me verification of his test yesterday and it was at 7.5 which is what it is supposed to be at. For Pool tires, they are just like car tires and get wear and tear. If you google how often vacuum pool tires need to be replaced, it will say every 1-3 years. If you would like us to replace them, we can. they cost $15/each. However, I don't think they need to be replaced at this point. That is what the company's wife/owner wrote as an explanation. She didn't address any other of the chemical readings that were off. This made me question what was the technician testing and checking during his weekly service. As the problem that I currently have should have been identified much earlier before becoming a huge problem. Third complaint: Was on May 28th, when the technician came out on May 27th, he left my gate open with the lock unlatched. This was the 2nd in less than 5 weeks my gate was left open. I travel a lot and may not be home to ensure my gate is closed correctly, locked, and secured every week. As the homeowner if someone enters my backyard and an accident occurs, I'd be the one liable for it. This was my main concern so I addressed it to the owner's wife as well. Consequently, this is the response I received back from the owner's wife... Apologize for the locked gate. I'll make sure to talk the Phoenix. You seem very unhappy with our pool service. Please find another pool company to service your pool moving forward. Unfortunately, this isn't working out. My response back to her was... No problem in finding another pool company to service my pool. I appreciate you for letting me know addressing my pool service problem(s) on three different occasions was an issue. Per your request, as of today (May 28, 2026) and moving forward your company providing my pool service is no longer required. Respectfully, My Name Note: The gate was left unlocked but she apologized for a locked gate... Smh! As a business owner and on a professional level the company, if they value their clients should be willing to address their concerns and/or complaints without terminating them. Makes one think do they value their companies reputation. I would not recommend this company to any one looking for a company to service their pool. Bottomline is pay attention to your pool. If you find a problem address your concerns. My pool will be drained, refilled, and chemicals replaced . And, my grandchildren will be able to enjoy swimming and playing in it throughout the Summer.

This is an update for Valley Pool under new ownership. I have been with Valley Pool at least 18yrs…read morenow and even though Keith will be missed I am happy with the new owners. I needed to have my whole filter cartridge replaced and am very happy with the work Steven did. I have a problem pool, it's very old and fiberglass and I know it's way overdue for resurfacing which causes the fiberglass to clog the filters. Steven changed my filters to DE filters which this pool needs and what a different it has made. My pool is now sparkling clean with the best water flow I've even seen it have, not bad for an old pool! I am still very happy with Valley Pools and I have complete trust in them that they will still give the best service that I always had with Valley Pool. I only recommend what I think is really good and I recommend Valley Pool if anyone is looking for a good pool service, I don't think you will be disappointed. I would not stay with someone this long if I was not happy with them, the owners are nice and are quick to respond. If Valley Pool can keep my old pool looking good they can handle anything!

We deeply wished we could leave a good review for this company that was recommended to us. However,…read more1 star cannot fully express how disappointed we are. Attached is a picture of how our pool looked BEFORE their service. Next follows AFTER we took on their service. You can clearly see they did not maintain our pool well and did not provide us with any communication whatsoever. On top of that, they still want to charge us FULL price for their service even though, clearly they did not fulfill their duties. Our pool is now green and developing black algae. We had to hire someone else for this diagnosis because we have 2 children under the age of 4 who cannot enjoy a swim during this heat we have been having in the Central Valley. Their pool technician goes out every week to service the pool, how can our pool be turning green and how can they fail to communicate with us about why this may be happening? There seems to be no form of customer value or satisfaction within their company. I wish we could resolve this issue, but they did not bother to ask us why we no longer wanted their services, they were quick to collect a payment from us, rather than showing us that they care about having us as their customers. Truly disappointing.

Pools Plus was recommended by my next door neighbor. They are the BEST!! Come by every Tuesday like…read moreclockwork. My pool has never looked better. I get a picture of the pool and what the technician did on the service call. It even includes the chemical readings! I've recommended Pool Plus on several occasions. Very professional and competent.

Al and his team did an awesome job cleaning the calcium buildup on our pool and spa. It made a big…read moredifference. Also wanted to mention Diane (Office Coordinator) was very courteous and kind and made the process easy going.

Removed deposits around pool and spa water line. Efficient and value for your $. I'm a repeat…read morecustomer and will follow-up with them again.

We currently use Gary's Pool Care for quite some time now and not only have we noticed a huge…read more difference in pool care our tenants have too. Very professional, polite and proficient. Thank you The Greenery Apartments

Weird business. I just found out my service was cancelled without notice. I paid on time and this…read morecompany couldn't even provide the professional courtesy of a note informing me to not expect service. Just don't do it. Very strange

Pine Ridge Pool Care, Inc: 2025 Jan 24 (4 of 5)…read more We have Pentair pool pump. The pump stopped working for months. It was still under warranty, but it took me weeks of texts, emails, and phone calls, before Pentair finally sent a local company out to look at the pump. Cody, from Pine Ridge Pool Care, Inc came out to look at it. He immediately noticed the issue. Pentair company had installed a refurbished unit that looked like it didn't go through inspection. Cody said he'll check with them before sending the parts that works. The 'drive' was ordered the following week, and Jonathan from Pine Ridge Pool Care came out to change the broken drive. He showed us the drive that was totally mangled. Pine Ridge Pool Care, Inc. saved the pump, and the day. Zero for Pentair and 4 of 5 for Pine Ridge Pool Care, Inc. *Note: Jonathan gave me permission to post his image

I been with this company almost 10 years , in last year I was having problem with poor services. My…read morepool it was no clean with the correct químicos. My hot tub it was damage with all the wrong químicos. When I call and the to the wife she was very rude and defensive nothing professional. Very disappointed about this company they don't take responsibility. And they never fix the problem also they are changing employees very often with no training. It was not healthy for my kids to smell to much bleach. I change companies already.