Let me tell you a story. I had a leaking backwash slide valve and made four trips to a competitor, wasting time and gas trying to buy O-rings and identify the correct part. They couldn't figure it out and eventually gave up, telling me they didn't stock the part and that I should try ordering it online. I then found Benchmark Pool Supply online and went to their store at 3017 W. Bullard Ave in Fresno. The sales rep immediately identified the part, but they didn't have it in stock. Instead of sending me away, he called Bryan at their other store at 811 Barstow in Clovis. They FaceTimed and discussed the issue, and Bryan confirmed he had the complete valve assembly at a very reasonable price. I had my pool equipment fixed within 5 minutes. It really makes a tremendous difference who you work with--saving time, money, and gas. You can go to a store with inexperienced employees who don't seem to care, or you can work with knowledgeable, caring individuals like the staff at Benchmark Pool Supply. Thank you again, Bryan, for your time, knowledge, and even the free popsicle! read more

I called to schedule service and I scheduled a day but no one confirmed or came. Kept calling back and kept being told yeah we will get you right into the schedule and probably tomorrow and they would never call back. It's been nearly two weeks and still no call back and no appointment and now my pool is green and needs an expensive drain. I do not recommend this company. read more

Benchmark Pool Supply is now my go-to place for pool supplies As a new customer, I can only speak to my own experience Excellent service with outstanding personnel read more

My pool sweep was running sluggish so I took it to Benchmark for repair and they did an A+ service, replacing all necessary parts for just the cost of the parts. Amazing! Now my pool sweep motors around like new and our pool is clean and happy again thanks to Benchmark. read more

Benchmark Pool Supply - Pool sweep runs like new after service. - Hot Tub & Pool Near Me - Fresno, California

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The employees are very friendly and knowledgeable. They solved my problems quickly! They had the hard to find part I was looking for! I will definitely be back. read more

I wrote a glowing review before I had a problem with billing. I recommend that if you have any work done, get a written estimate first. read more

Benchmark Pool Supply is now my go-to place for pool supplies and repairs. I've heard that after some ups and downs in recent years, there's been a change of ownership. As a new customer, I can only speak to my own experience last month. My aging Polaris 360 pool crawler needed a major rehab if not replacement. Internet offers I found for replacement ranged from about $400 to Leslies' quote, $574. Lewis Kos, Benchmark's new owner, urged me to bring my machine in for diagnosis. As I watched, Lewis disassembled the cleaner, changed several small parts, rehabbed others, replaced three worn-out tires and then reassembled the machine. Now, for only $53, my pool crawler does its job as though new! read more

I had called on Tuesday to inquire about pool services. The guy who picked up sounded pretty rude up until I told him I wanted services, that's when his voice kinda changed. But because my husband and I needed to get our pool going, I brushed off his rudeness and moved forward with scheduling an appointment for Thursday at 2:30pm. Thursday comes around, with it being 5:20pm now - and we still have not heard from them. No call, no headup of being late or notice of needing to reschedule. So unprofessional! We like to support small businesses but they have showed us they do not value professionalism nor courtesy. Thankfully we did not get to that point of signing up for monthly pool cleanings, as they probably would not show for those either. read more

Excellent service with outstanding personnel I would highly recommend this company We have been using their service for way over 20 years read more

Boy they sure went downhill, I've used them for 7 years, not anymore. I asked my neighbor why he did buy from them, he said they are expensive and John the owner is a smart aleck. I've purchased many items from them. I bought a new pool filter, they gave me the wrong one. Instead of bottom lines it had side lines. I opened the box, and made it work, it took much longer to install. Never complained, they made mistakes on other parts had to exchange them, never complained. The final straw was, I check prices with them on pool filters. Got a price, went back a week later and got a higher price from John. Ask him way so high, when their competitor was less. He goes on line and said no they are not, he check for one filter, not 4. Wanted to argue with me, online they were $170 less. John said those were not good quality filters. I called Hayward, they said there was nothing wrong with them. I now see what my neighbor said. I will say Sandy is great, but passed that I will not shop there anymore. read more

Benchmark Pools is the absolute best! We were having a Graduation celebration for my daughter and a storm blew thru. They were the only ones who answered on a Saturday. Had to be about 6-7 years ago. Came right out and had our pool sparkling within a couple of hours. And has kept it that way ever since. Truthfully I had been the pool guy for the family pool for 20 years. I was simply exhausted! They do it all. Maintenance, emergency repairs, parts, weekly service, pool supplies and a vast knowledge of pool care. With the new ownership I now get weekly reports and a picture after my pool service. They have even opted for online billing. Fast and convenient. Affordable. They have upped their game! They go the extra mile. I am so grateful, blessed in fact to have Benchmark Pools on my team. Choose Benchmark! You will not be disappointed. If a clean, sparkling and safe to swim in pool is what you want, call Benchmark! I have 11 grandchildren who live in my pool in the summer. Their safety is most important to me. A huge thank you to Lewis, Sandy, Cheyenne and the whole crew at Benchmark. Thank you Benchmark Pools! Thank you for your kindness. You are appreciated! You are the absolute best!!! read more

Great customer service. I received a rebate for a product I purchased in February but the warranty didn't start to March. Thanks to the owner it was taken care of. read more

Deborah is an EXTREMELY knowledgeable pool aficionado. I've been to see her many times to buy equipment and ask questions. We were about to buy a pool liner to cover black algae. Then learned it will just eat through it. We need a Drain and Acid scrub and maybe sealer. read more

I will not use this store for my pool supplies any more. I used to love this store but the new owner makes appointments to service my pool and never shows up or calls. This has happened more than once. I am very disappointed with the service from the new owner. This used to be my go to store, not any more. read more

They were helpful in trying to find me parts for my above ground pool. I ended up having to order from Amazon. They definitely will help you with anything you need so they get 5 stars. read more

WARNING: I don't even know where to start. We have a salt water pool. They only ever added chlorine and shut off salt!! Numerous complaints to Sandy, she said that it needed to happen when hot. They changed their routes and left us off. I called they came one week and never again. We actually got a bill for May and a bill for spring cleanup. We fired them in April. They were charging for services NEVER done DO NOT USE!! read more

Consistently Exceptional Service!!! Sandy and the team at Benchmark are knowledgeable, friendly and helpful. Outstanding Local Business!

Extremely overpriced and rude customer service I wouldn't go here or spend my money here. Save your money and order your stuff online with free shipping. read more

Benchmark Pool Supply - Stop saying it's a law when there's no penal code for this! - Hot Tub & Pool Near Me - Fresno, California

we are canceling their services. they have been hit and miss for a long time and always going through different guys. this week they came and saw green and left. they don't sweep, they don't clean the filter when they are supposed to and this is what we get. read more

Benchmark Pool Supply - Hot Tub & Pool Near Me - Fresno, California

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Complete refurbish of my Hayward pool sweep for $130. Saved me an easy $300 from buying a brand new sweep. Second time I bring equipment here. The service is always professional. Good hardworking people. read more

This is the best and most honest place in town. They dont upsell or try to get rich off of you like everywhere else. They just want your return business. And they deserve it. They give you what your pool needs and nothing else. read more

We purchased an older home in the Fig Garden area last year, and it came with a pool built sometime in the 70's. The person that flipped the home went with the most inexpensive setup possible for the pool. They set the pool up with an above-ground pool filter which was incredibly small for our pool, and a single-speed pump which used a ton of electricity. We needed some help, and John was a great resource to help us get things going in the right direction. We consulted with them an selected a new DE filter and variable speed pump after hearing about the options we had. Martin came out and installed the new equipment and did a fantastic job explaining everything after programming the pump based on what our needs were. Very important to note, that the old pump used 110v and the new one required 220v. John ended up resolving the situation by helping with the electrical himself at no cost to us. The other thing I appreciate about this operation is that they are there to help you DIY if that's your thing. I've never once have had a time where John or any of his employees have attempted to sell me on pool service. I like doing my own pool, it's relaxing and there's some pride in having a nice clean pool in the yard. John has always been respectful and responsive to our needs and that's where I go for my equipment and supplies now. Lastly, his prices are fantastic compared to the big box stores and pool supplies chains. read more

We had the liberty of owning our first new home with a pool. Of course the water was green and it had not been maintained for over a year. Leslie's was going to charge us an arm and a leg and we would have to do it on our own. We saw Valley Pool on our way to Leslie's and decided to stop by. Boy, were we so glad we did. Brian provided great advise and was supper friendly. In fact, he offered to come see the pool right away and tell us exactly what needed to be done to get the pool sparkling clean. Within 24 hours he began working on our pool doing a chlorine wash and 48 hours later my kids were swiming in it!! Brian made us feel at ease with all the tips and coaching. To this day, Brian continues to give us his expert advise and continues to help us with our pool needs. You will not find customer service like this anywhere else. I am a loyal customer of Valley Pools and I firmly believe you will not find this service with any other store. Valley Pools ROCKS!!! read more

Benchmark Pool Supply - Clean! - Hot Tub & Pool Near Me - Fresno, California

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John is very knowledgeable about the pool/pond parts.He is very patient to answer all the questions I have and provides me right direction to get right products.He won't recommend stuffs you don't need.That definitely helps me save unnecessary money.Give them a chance by asking simple question and you will find out it worths doing long term business with them. read more

These reviews go from horrid to great if you read the negative reviews. The reason is 2 fold: The store sells equipment and ALSO services pools. From our contacted of paying for 3 months service, they are clearly Not recommended. As 2 commenters already said, they show up at Their convenience, not yours. Quite undependable and unreliable. They may have a nice store but thumbs down on service. read more

John the owner is one of the most knowledgeable experts on pool service in the valley. I won't go anyplace else for advice on products and service of my pool. He could have sold me so many things I didn't need that a larger chain store would always try to push on me as something I "had" to have. What John does is tell the truth and sell what you need. read more

We just started using their pool service at the end of March and has been nothing but headaches. We don't get a set date for the service, so it's a guessing game as to when they are going to show. We had a lock on the gate one week so they couldn't get in (completely our fault) asked them to come back out and they gave us a day to come out never showed. Had to call back again. Tried to say the following week that the gate was locked again which it wasn't, the padlock was on but not locked, plus our ring app never recorded them being out. (Unless she is a ghost and it didnt pick her up). We are now at the beginning of May and again this week no show no courtesy call. The padlock has been off all week to make sure they come in but nothing. Canceling their services and going elsewhere!!! read more

Valley pool previous owner best in customer service. These people bought the business and are trying to run it. He tested my water I brought In and just gave me their 4 gallons liquid chlorine and made a smart comment. At least tell me I have combined chlorine and I need something else to clear up my pool. Never going back here again. read more

I went to Benchmark, which is located behind the D & L Roses at Blackstone and Minarets, to pick up some test strips. The gentleman there was very knowledgeable and explained what I needed to do to get my pool back in whack. As a new pool owner, a lot of what he said to me was Greek; I tried to concentrate and soak in what he was explaining, but I never did very well in Chemistry. Anyway, I bought my test strips and he thought that I should shock my pool as well. He gave me a packet of shock for free (I think it was worth about $5) and he just said "just remember who gave that to you." I told him that I would indeed remember and be sure to return for my future pool needs. read more

Please come here instead of Leslie's pool supplies. I did not know that they existed when I was going to Leslie's. Leslie screwed up my pool on multiple occasions, whereas benchmark is locally owned and operated by a pool expert. Most of the people at Leslie's were just hourly employees who didn't really understand pools. They are friendly, knowledgeable, and don't try to sell you stuff you don't need like Leslie's does... read more

I came in with the papers Leslie's pool supply gave us of the water testing and they gave me exactly what I needed without trying to upsell me or trying to make me purchase more stuff that I don't mean they were awesome read more

I am so happy with Benchmark Pool and Supply Service. I made an inquiry to have my pool filters cleaned and my poor pool needed TLC. I had previously taken samples to various other places to be tested but everyone said something different. I took my water sample in to Benchmark, and low and behold, John said they had state of the art testing. They certainly did. John mixed a great cocktail for my pool and it now looks fabulous, and the chemicals are perfect. It's been a long time since it looked this good. They also cleaned my filters quickly with great service. They are very professional, and yet friendly. There are absolutely no sales pressures or pushing. They know what they are doing and I highly recommend them. read more

Bryan and valley pool have been unbelievable, a true life saver! I can't express how thankful I am for all their services. I am in the military and was recently deployed for 6 months, in that time period he has done everything for my pool (chemical service, new pump, fixed my pool sweep and more. Always the best deal and the highest quality of work. I can't thank them enough for all the hard work and all their appreciation for members of the armed services. You don't meet people like this every day! I owe you guys big time and recommend your services 100%! Thanks again for everything. read more

Called and spoke to a young lady that scheduled an appt. with me for a Sat. We wanted a new pump system and she said she would come by after they closed. Waited and she never showed up nor did I get a call. They may or may not do good work; they are obviously to busy for a new $3500 pump system. Got it done somewhere else. read more

I'm new to pools and I'm so glad I went here, the owner was super nice helped me with everything and answered all my questions, great guy.

after one more visit to this pool supply place, thought it was time to give them the compliments they deserve. ALL the employees are helpful, know their business, are patient, and most importantly, they listen and don't try to sell you the dozens of chemicals that Leslie's and other places (but mostly Leslie's) insist you need for whatever pool problem you're having. got so so sick of going into Leslie's with an issue, and my little bottle of pool water, and they ALWAYS had a new idea of what was wrong, and a new product that I "just had to have". 30 plus years of listening to them do that, with blank stares when i'd tell them that i'd never needed this new product before..... so I tried valley pool and will never go anywhere else. it's so easy to get screwed around by all the so-called "needs" for the many, many products now on the market, but the guys at valley pool never push their products and gave me credit for knowing what I was talking about as I discussed my pool. no blank "leslie" stares. they listened, and let me decide what I did and didn't need, once they realized that I had a bit of experience taking care of my pool. (and i'm a woman to boot...) so give them a try - if you need help, they offer it and it's good. if you need stuff and know what you're doing, they respect that and don't treat you like you don't know your filter from your pool sweep. you won't regret giving then your business. best of all, today I got a refund on an algae product that I bought a few weeks ago but didn't like cause it "foamed" a bit. didn't have a receipt, but without question, and with apologies, the guy that was helping me gave me a full refund. didn't expect that - brought the old bottle back just to dispose of what was left. but $26+ refund with a smile. ya don't get that much any more...... read more

The pool in my rental was turning green and my pool guy kept charging me more money everyday and giving us a wrong diagnosis. I called this company and they fixed my pool in the first few days. I have now hired them them to provide weekly service and I'm very happy with them. read more

Friendly good service! They also have a pretty good restaurant next store, so you can pick up food while turning in your empties.

This is more of a hardware store than a pool supply store. Pretty small selection of supplies. I asked for different variety of testing kits and the guy told me I really don't need to test other than chlorine and ph! Lol He was pretty nice and helpful but not the answer i wanted to hear... read more

Very knowledgeable. They come out same day or the next. They even come a few days after to make sure everything is ok. Treated me with respect and courtesy. John and his crew are the best. Highly recommended. read more