Quite possibly the worst customer service I have ever encountered. I made an appointment to shop for MOB gowns. I showed up on time for my appointment and was greeted by a very aggressive sales associate who told me that they did not have any dresses in the color I needed in my size and that because it was the end of the season they could not order anything for me. Let me say, I am a misses size 16. So not sure if that was a play here but she proceeded to show me one or two awful dresses she might be able to get. She told me she would get dresses in January for the next season. When I asked if she would still be able to get them by my daughter's April wedding I was told it depended on the gown and she wouldn't know until then.Well, that's not reassuring!! I was pretty much turned away. Complete waste of time. It is fall/holiday season! You would think they would have a selection of gowns for the holiday season, especially in dark green.... But nope! I came in here with no budget as long as I found something I love. It's a shame they were so awful. I obviously will not be back! My husband was with me and was so horrified by how rude they behaved. Terrible service and limited selection I guess but I wasn't allowed to look at anything so I guess I have no way of knowing for sure!! Avoid at all costs! read more

I would give this place zero stars if I could. I made an appointment to try on MOB dresses and had the WORST customer service experience! We arrived on time for our appointment. When we arrived the shop was completely empty except for us and the two women that worked there. I was greeted by a sales associate (I believe her name was Jo...but I honestly don't remember) who had a generally aggressive vibe but this is NJ so I let it roll. She asked what I was looking for and I explained that I was looking for a green gown for our daughter's April wedding. She immediately became irritated and huffily told me that she would show me around. She explained on the tour that they did not have any gowns that would 'fit' me in green (I am a misses 16/18) and that because it was the end of the season she could not order any of the dresses she had in a different size or color for either. She asked to see some images of gowns I had seen by a brand i liked she carries. I showed her several options. She pulled a VERY matronly gown out and said she could order this in my size and hem the sleeves off. I insisted that I did not like the dress and she wanted to argue about how it looked just like the image I showed her (it absolutely did not). She then pulled another dress out that was clearly NOT appropriate fora MOB and offered that. This was NOTHING like what I showed her. By this point I was beyond upset and frustrated because she kept restating that they didn't have much in my size....as if it reinforce I was fat. She said my only option would be to buy something off the rack or wait until she got new gowns in January. I asked if I waited until January if the gown would arrive in time for an April wedding. I was told she couldn't be sure until she knew which gown it was as not all gowns are kept in stock so there was no way to tell. This doesn't even make sense because all the gowns I showed her are fully stocked and orderable online. By this point I decided to leave as I was barely holding it together from giving her a piece of my mind. It's a shame because we went in with NO budget as long as I found something I loved. Considering they had an EMPTY store might have been a good idea to try and capture the $1,000+ sale. DO NOT shop here. They are rude, not size inclusive, and the selection is limited if they can not offer additional sizes and colors. Such a waste of an afternoon. read more

First dress shop we went to for a prom dress for my daughter. Sales person was extremely attentive and listened to dress styles that my daughter liked. She made several suggestions and all were very nice. Great selection of designers and current styles to choose from. We ended up getting this beautiful dress. Dress was ordered and arrived in a few days. No hassle, no pressure and sales pitch. So professional and the entire staff was fantastic. They truly wanted to see us get a dress that's she loved. Thank you for a wonderful experience and hassle free shipping. We will be sure to visit when purchasing a gown. High recommend you will not be disappointed. read more

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There are not enough words to describe how wonderful my experience at Coco's was!! 100 plus stars they deserve! Joanne the manager is beyond belief! Her expertise in the fashion world is beyond compare Her caring Her dedication made it possible for me to be wearing my dream gown for my son's upcoming wedding!! I shopped everywhere and found nothing! When I called Joanne She immediately said come in Ive got you Trust me and from that call and that first visit she found me the gown and made it all happen! I knew I struck gold! I was measured by Joanne and the gown was ordered and within a couple of weeks it arrived and I was fitted by the one and only Maria The seamstress with hands and eyes of pure gold!! The best!!! She worked her magic and today I stood in front of the mirror trying not to cry happy tears! They were so happy for me and so complimentary!! Beautiful they said Just beautiful! This team knows cares and makes it all happen in such a way that I cannot possibly describe!! I dreaded another shop but as soon as I heard Joannes confident warm encouraging voice I knew I was headed to the shop that would be the one and I was correct! Call them!! Go in!! Youll be so glad you did!! The selection is tops The quality is tops The customer hands on service is superior Thank you to the best team around!! Superheroes they are with hearts of gold and I am Forever grateful!! read more

This is a post about being treated unjustly. Your experience may be different from ours but still worth mentioning: We went to Coco's chateau to shop for prom dresses. Making the appointment was a challenge. The person on the other end was extremely rude but I just gave her the courtesy of thinking, "she must be dealing with hundreds of mothers walking in". That should have been my clue to avoid that place. Nonetheless we went and told the saleswoman what we were looking for. The saleswoman right away said " your daughter's choice is high maintenance and not as per your budget ". I sensed that we were not welcomed there but still didn't want to ruin my daughter's experience. I reluctantly walked to the section she pointed out ( as per our budget) and told us to pick a dress. To my surprise, when my daughter wanted to try a dress she asked " are you sure you're buying it "? HOW Can I guarantee buying a dress without even trying it on ? To make matters worse, she refused to let us even touch a dress that was out of our budget and kept insisting we try and buy the one we tried. At this moment I'm ready to walk away from the toxic environment but my daughter just wanted to try one dress ( not even her choice ) and the dress was picked out by the saleswoman. Now I'm a professional and work very hard to be where we are. Thank God I'm able to afford a dress but I'm disciplined enough to not overspend on an item which may be worn only once. To my dismay we were treated unfairly especially when I'm cognizant about shopping and supporting our local shops ! This place is outrageously priced and the behavior varies based on the color of your skin! I refused to believe this as I don't think it's true in every aspect but this is total nonsense and lack of respect to your customer! This is your business to make girls feel welcome and let it be a memorable experience so they can go back to that store for every special occasion. What a shame! You LOST my business for sure! Hope you can find peace by ruining a young woman's first ever prom dress shopping experience. read more

0 stars for this store! This is the first review I have ever written. The customer service at Coco's was shockingly horrendous. This was my experience in 2023! My daughter and I were 10 minutes early. We went into the store and they told me we had to wait in our car until the appt time and that we needed masks. No issue -we can wait in the car but I asked for a mask as I did not have any masks on me or in my car. They told me they do not supply masks and that there was a CVS down the street. I was shocked and said. "You serious"? I actually thought she was joking at first. She said, "We do not hand them out. You should know you need a mask. I don't make the rules-I just work here". I did not want to ruin what should be a bonding experience with my daughter and we did drive 1 hour to the store so we waited for the appt time in the car. Luckily, we found a used/dirty mask under my car seat for my daughter to wear. When we returned at the appt time, I was greeted by the owner who again told me I needed a mask. I said, "I am fine with wearing one but I do not have one and I don't know what to do. I am not going to go to cvs and take away from my daughter's 45 minute appointment time". The owner called me "belligerent" and asked "so what are we going to do here?" I asked for something else to over my face if they do not have masks to give me. She said, "are you kidding me?" I said, "no, you want me to cover my face and I don't have anything so can you give me a towel or something?" She gave me 1 square of a paper towel! I literally walked around the store covering my face with a paper towel-so crazy! My daughter fell in love with a dress so of course I purchased it-I was not going to give her a bad experience because of someone else who is obviously not a happy person in life. However, I will NEVER go to this store for any other event and I will be sure tell my friends/family of my experience so they also do not go to this store. My daughter and I are rule followers -I would of been happy to wear a mask if they just gave them to us instead telling us to go to the store to get one and causing such a scene. We did have a great ride home. She was so happy with her dress and we cracked jokes the entire way home about the experience. I literally could not stop laughing -so yes- it was a great bonding experience for us after all! I have the best selfie from the store with the paper towel over my face-I would add to the post but my daughter would kill me- hehe. PLEASE PLEASE do NOT go to this store!! read more

If I could give this place ZERO stars I would. Trust ALL the other horrible reviews, they are no joke. This store has the worst customer service I've ever experienced. When they are not trying to make your sale they are extremely rude and unprofessional. They would benefit from classes on what Customer Experience is and how impactful it is to a successful business. ..... but they;d have to first even care to recognize the need for it! read more

My daughter and I had a wonderful experience at Coco's today. We were in search of a prom dress. The women who waited on my daughter were so helpful, patient and kind. Joanna and Chelsea thank you for making my daughters prom dress experience a great memory! We walked out with a beautiful dress and couldn't be happier. read more

Coco's Chateau - Women's Clothing Near Me - Mine Hill, New Jersey

I recently visited Coco Chateau and it was, without a doubt, the worst customer service I've ever had. I wish I read the reviews before shopping here. We drove an hour to get the prom dress my daughter bought at Coco's Chateau altered. That morning, I called to confirm and asked approximately how long would it take for the alternation because I had to go to work after and wanted to make sure I had enough time. I was told 20 mintues. We hit alot of traffic on GSP and were 20 minutes late. The salesperson (I believe she is the owner) was so incredibly rude to me. She said even though they allowed an hour appointment they still will not take us. When I explained we hit traffic and just drove over an hour, and I asked if we can start alterations and if after 40 mintutes we were not done, I would be happy to come back. She refused. When my daughter bought the prom dress a few months prior, I felt she was pressured into buying it. The salesperson kept saying if you don't take it today, it'll be gone. I can tell my daughter was having a hard time deciding but the lady kept telling her it won't be available even by the next day. I told my daughter sleep on it and we can come back but she finally caved in because of the salesperson was nagging her to take it. 10 minutes later in the car ride home, my daughter bursted into tears saying she wasn't sure she liked it. I would never write a review based on this alone because my daughter should not have let her talked her into it if she wasn't 100% positive but since I was writing one anyway I wanted to mention it. Besides these two specific examples, they don't answer the phone or return emails. When trying to make an appointment for an alteration when we bought it, we were told you need to make it online. When we got home and went online, it says you need to call them to make the alteration appointment. 3 times of trying to reach them, we finally got someone on the phone to schedule the appointment. So many little unnecessary annoying mishaps. After we left because they wouldn't do the alternation on the dress, we drove straight to a tailor closer to home. It took the tailor 20 minutes tops to alter the dress. They turned us down just out of spite because we were late because of unforeseen traffic. They had more than enough time to do the alteration. Not the kind of customer service I expect after paying top dollar for a prom dress. read more

This place came highly recommended, but I am here to say do not waste your time! We made a reservation for my daughter to look at prom gowns. Leading up to our appointment we both looked on their website and found several dresses in our price range that she liked. When clicking on them, they said that they could be shipped within a week. However, when we got there, we were greeted by a grouchy old woman, who immediately asked our budget. When I told her our budget was to try and stay under four hundred and what she was looking for she immediately told me that they were out of stock on almost everything and that we waited too long. Throughout the 20 minutes that we were there, she proceeded to tell my daughter that she is probably not gonna find what she wants because she waited too long. I asked why things were available online and she kept saying that it was a fake. This was their website!!!! It was clear that they did not want to be bothered with somebody with a smaller budget. They were nasty, gruff, and made my poor daughter, who was so excited about her prom. Feel terrible about being there. I do not suggest going here at all , we went to another store about a half an hour away with much more variety and she found her perfect dress. I will never recommend this place. read more

Do not get your daughters prom dress here. The lady helping us was more concerned watching her colleague help another girl. We found our dress, we got the last size 0 in the color that she wanted. I get a call weeks later that the colwww wex expe expecting is backordered and we have to pick another color. I didn't make a big deal. They didn't offer me a discount or anything. The dress came in March sometime. No one called me. I called in April and they said it had been sitting there for a month. When I bought the dress they weren't doing alterations. Now all of a sudden they are. I asked if they could squeeze me in since there were so many problems and she said no she's already overbooked all the alterations.! Unreal! Bad Business! read more

Definitely NOT the most upscale store in NJ. The Home Depot of Evening Gowns and Bridal shops with Ursula the Sea Witch managing every move. Bridal gown and Couture room nothing special. Disappointing in fact. Can't take a picture - like the dresses they have aren't sold everywhere else. Lost a $6,000 sale because the owner's daughter HAD to ask permission for me to take a picture and the manager- not owner- said No! You're better off with a high end small boutique. If budget is an issue, go online. Stay away from manager 'Joanne'. Zero personality and ZERO class. Horrible customer service. Store had a reputation once. Too bad owner has removed herself from knowing how perspective clients are treated. PS Got a gorgeous gown in Fantasy Bridal boutique in Kinnelon NJ. A lot of different styles, a lot from European Designers. read more

This place was recommended to my daughter who is 16 as "the" place to book for prom dresses. She booked online, reserving a Sunday appointment and entered her debit card. Unfortunately she didn't tell me about the appointment until the day before and I was unable to take her. She called to cancel with 24 hours notice but her card was charged $50. A few things: 1. The cancellation policy is difficult and arduous. You can't call or email -it has to be done through their system. If you can't access your appoint, you SOL and will be charged. 2. You can't just go there - you can ONLY make an appointment. So this is a warning. Their cancellation policy is over the top and they WILL charge you but after reading the reviews, we might have gotten off easy. I'm not surprised they are having issues with policies like this. And FYI --a 16yr old can agree to the terms of a contract in NJ the terms of the contract can not be enforced. The card that was entered is under my daughter's name and she is a minor. Putting disclaimers on the website doesn't matter. read more

Purchased a prom dress after visiting this dirty boutique with dated dresses and dirty floors. What a mistake. I called because it was two weeks past my promise date of delivery. The housewives that try to operate this place could not find my order. Finally they said someone would call me back. Well after this I went looking and found a beautiful dress that I could take with me from a place that gave me great customer service. I called to tell them to cancel my order and "Joanne" yelled into the phone that it was a final purchase and hung up on me . Well it's a great thing that Dads a partner in his law firm. Going to court is no big deal for him lol. These older women better understand how quickly word travels from school to school. Never Shop here, it's dirty and outdated from the store to the merchandise and everything else in between. read more

We made an appt online for the Mine Hill location that was confirmed through email and text. We arrived to find the store closed. The person at the Glassboro store was very lovely and apologized after she reached out to the owner on our behalf. However the owner just said she had no one to come into the store and we should reschedule. She didn't even have the courtesy to apologize directly for failing to look at their online appt calendar. Yet they will charge you $100 if you miss your appt. Guess they owe me $100 plus gas. Don't waste your time with a place with such poor customer service and little regard for the shoppers experience. read more

Buyer beware!!! Imagine this: Never went to my high school prom, didn't get a chance to go to the after party and never partook in any of the high school festivities. So naturally, when it was my daughter's turn, I didn't even want her to miss a beat. H.S. prom is supposed to be that one memory you will always want to relive and for me, I wanted only the best for my child because I wasn't able to. Searching and searching, my daughter finally found the perfect dress online and we decided to make the hike out from Queens to Jersey to ensure that nothing went wrong with the fitting come the day of. The dress was everything I could ever imagined for myself; elegant, classy, and surely bedazzled, this was "the dress." Coco chateau assured us the missing rhinestones would be REPLACED, the alterations would be done to the tee and I agreed to pay the extra costs. 48 hours before prom: In high anticipation, we both drove out to Jersey to pick up the dress. Of course the details were all planned, so nothing could go wrong, right? With dress in hand, there are several jewels missing all over. What's the store policy; once you make alterations, you OWN it. Fuming, heartbroken and dumbfounded, I had already paid for the alterations and the store wasn't going to give my money back. What a complete and utter ripoff! The store employees were simply unapologetic and totally unprofessional. To make matters worse, I left with a dress that should have been half price and STILL needed alterations. The drive home was one of the hardest things I had to endure in a long time. Disappointed and confused, I didn't know how to feel driving home. Fighting the tears in the back seat, I had no words to console my daughter. Thank you, Coco Chateau for ALMOST ruining what should have been one of the most memorable events for my daughter and myself. However, I am a mother and we always have contingency plans. Even though I had to shovel out more money, for an overpriced dress, I went and bought the rhinestones and fixed the dress myself. Crisis averted! If anyone comes to this store (I pray to God that you don't), any alterations should be made in writing. That's all I have to say. (Via a disgruntled mother) read more

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PLEASE READ BEFORE YOU WASTE YOUR TIME. Horrible horrible horrible. If I could provide less then one star I would. Went shopping for a dress for my mother for my wedding. Before even stepping into the door we were abruptly stopped and asked to put masks on. I told her we didn't have any and asked if they had a few to provide, rudely we were told no and we could not enter unless we had masks on. If you want your customers to wear masks they should be provided. After scrounging up a few old, makeup filled masks in my car we proceeded to shop around. HORRIBLE. We were told that more the half of what we selected was not "the current line" but still they're still "ongoing styles". After my mother selected a dress, that was by the way completely destroyed, zipper closure was cut "because they had to get someone out of it", my mom wanted to order this style and we were told that this one was NOT orderable and we'd have to buy the torn up, missing beads, disgusting floor sample. When we discussed the missing beads as we were looking at my mother in the dress we were immediately snapped at that it is "fixable" with a 15% off discount LOL The dress attendant was just throwing these $1k beaded dress around the place like it was from Mandees, no wonder why there's missing beads all over. Need I say anymore about this unprofessional place. DONT WASTE YOUR TIME read more

Staff was not inviting or nice at all. I went with my mother and was instantly met with disregard or recognition. After my mom told them the price range ($200-300, which is low considering the store, I know, but it's not an excuse for the nasty behavior) the one woman who was "helping" us only found the cheaply made dresses they had on the rack from the darkest corner of the store. They were all super plain and super uncomfortable, so no way in H*LL were those the ONLY dresses in our price range. My mom even offered to up the price range after I tried on a few dresses, but the ladies were already done with us at that point having known we were big-spending customers. Also, more of a side note, but the dresses also felt of cheap material, and some were falling apart. Anyhow, I'm giving this place one star only because of the beautiful dresses they had, but the staff and the prices were too disgusting for me to handle. read more

My daughter and I had a horrible experience. They were unfriendly unhelpful and condescending. Fitting rooms were run down. We traveled 50 minutes to get there and they would not allow us to use their bathroom and told us to go use the bathroom at the gas station and btw the gas station didn't have a bathroom. read more

Bought a dress in 2022 for my daughter's prom. Terrible service, locked the doors so you have to sit in car until they let you in. Won't let you use a bathroom after driving 45 minutes to get there. Not enough time to get a reasonable look at dresses, they rushed us through. Not helpful or pleasant, all around would never go there again. read more

Why is this place still in business? I still won't come back here nearly six years post prom- nor will I ever come back here again. It's a shady business and the owner is rude! The woman stuffed me into a dress that was clearly too small- I was heavier then so it was an 18. Still too small. She rudely said that it was final sale and that I paid for the gown and that I was out of luck. To try a "corset backing." They wouldn't even do the alterations because of "how booked" they were. Was never even measured properly or anything. All they care about is making a quick sale and getting you out. Oh, and the owner kept calling my mother "Mom" trying to be cool. Please. The woman had to be my mother's age. read more

If I was able to give this store a zero rating I would bc they don't deserve one star! My daughter made an appointment a week ago to have her MOH try on a specific bridesmaid dress that they saw on line. The first problem was the nasty manager who greeted us when we first walked in. There is a covid table blocking your entrance. I'm all for safety but her rudeness was unnecessary. She only let 1 additional person enter the store. She proceeds to tell my daughter she doesn't have the dress! We drove almost 2 hours bc she said she had the dress. Her excuse was "it's prom season"! She could have had the decency to call her to cxl the appointment. She had another style dress from the same designer & wasn't going to allow the MOH to try it on bc she said my daughter was " fresh". She is lucky I was in my car. There was no way this establishment was getting our business. Luckily we found a wonderful gentleman in Toms River named Nick who owns Park Avenue South Boutique who took us in without an appointment on short notice & made a 5k sale. My daughter has 12 bridesmaids. I guess she doesn't need the business! read more

My girlfriend left upset. Terrible service, smelt terrible, and they had an attitude when talking to her. It mad her very mad when she came home with no dress. read more

DO NOT SHOP HERE. I purchased a prom gown for my daughter on March 1 for a May 25 prom. I paid for the dress, and I was told that I would be contacted from the seamstress regarding the alternations needed. I was called by Maryann (seamstress) a couple of weeks later and made an appointment for March 29. At that time I paid in full for the alternations. I was told that I should get the dress back at least 2 weeks before the prom. When I did not hear from Maryann, I called her and she said that she had other gowns that had to be altered for an earlier prom and were more involved so she still hadn't worked on my daughter's gown. She said that it would not take long to do the alterations, she would finish over the weekend, and call me. When I did not hear from her by Monday morning, May 22, I called her and left 3 messages. She finally called me back and said I had to wait until May 24 (day before the prom) to go to the shop and have my daughter try on the dress. I was very upset because there was other stuff to do this week and since I paid in full on March 29, the dress should have been completed as promised (at least 2 weeks prior). I told her that I did not experience anything like this when I purchased my daughter's prom gown the year before. Maryann then told me that I should have went back to that shop if I wasn't happy. Really? That's how you talk to a paying customer. The manager, Frank, is a weasel! When we picked up the dress, I told him that I thought I should get my money back for the alternations since I didn't receive the dress when I was promised. He said he would call the owner and went in the back. When he came out, he said since you are getting the dress before prom, we will not give you your money back. What a way to treat a paying customer. I paid over $600 for the prom gown and another $145 in alterations well in advanced, and because the seamstress put other dresses before my daughter's, we had to wait until the very last minute to pick up the dress. Maryann is crazy! She initially came off as a sweet old lady but once I spoke up about getting the dress, she turned into a witch! Told me it was my problem! DO NOT SHOP HERE! read more

We had an appt to see prom dresses. They only give you 45 mins, sales lady was with three other customers answering questions taking time away from us and really not helping us find dresses. Their prom selections is dated.... From 4-5 years ago!! Didn't see any new styles . Every is "sold out" and blaming china still has COVID, the reason dresses are on back order. Didn't feel confident to spend my money here. read more

BEWARE-STAY AWAY I should have read his reviews before I placed an online order. I ordered a Terani Couture dress-checked the size chart for sizing knowing Terani runs very generous.I ordered my size according to Coco Chateau and the Terani sizing chart (which is the same ) I received the dress and it was at least 2 sizes too small.I called and spoke to Joanne.I explained the problem,her first words to me was "we do not change the sizes on the dresses. Well I never said you did but now I believe you do! Well she started raising her voice to the point of her panting and stumbling her words telling me it is a final sale.This dress was no where the same measurements Terani and Coco Chateau listed on there websites. The dress was almost $500.00 ...Lost money DO NOT TRUST THIS ESTABLISHMENT ! They are not credible at all. read more

Let me start by saying if I could give Coo Coo Chateau no stars I would because this establishment's owner is a rude, coo coo woman. My daughter and I were shown a dress by the salesperson and were told that this particular dress was a custom one-of-a-kind design by the owner' s daughter. She tried it on and decided we would purchase it. The salesperson told us the beading that was loose would be re-tightened where needed. We told her there was no rush for it to be done immediately and would pick it up in a few days. It's prom season. I get that it is busy and did not want a rush job. Well, a week later we pick up the dress and are encouraged to examine the dress before the sensor is removed. Upon examination none of the beads were tightened and we even found a small tear I. The netting under the arm and it was brought to he owner's attention but she rudely went on the defense and insisted we were getting a steal on this dress at $275. Really? Honestly, I do not think the beading would have stayed attached for the few hours my daughter was going to wear it. It was not just 1 bead, it was a series of them. The owner is like I said, rude and obnoxious and has a stereotypical pageant mom that you see on the reality show mentality. She barked to someone on her staff to refund the dress (mind you, we only wanted the beads secured and did not ask for a refund). We were refunded our money and left the store. We went to another store in Verona where the shop owner knew of Coco Chateau's reputation and referred to the owner as Coo Coo Chateau. She couldn't have hit the nail on the head any better. Save you time and give a business your money (regardless how much that is) that really deserves it. I hope Coo Coo treats her employees better than her customers. Go to Fig leaf in Maywood, Castle Couture, Jacqueline's in Livingston-anywhere but here. read more

Owners were rude and assumed i could not afford a 600 dress. Barely even showed me where anything else was after rushing through the horrible set up they have. they have plastic covering every dress making it very hard in order to look at each dress. I picked the window dresses which seemed to be a problem with the workers since they had to remove it and then put it back on the mannequin. the only dresses you're able to fully see without trying on to even see if it's worth it is the window dresses. read more

I would give them zero stars if I could ... I did my homework with style numbers ... upon walking in I found there was no greeting ... they were taking a lunch order ( priorities ) there was one attendant that seemed to want to help but it seemed she was the go to cause she was continuously interrupted by the other three attendants there ... she was attempting to find the style numbers I felt her frustration but at no time did the other attendants offer help ... I started to walk out hoping someone would say something ... a girlfriend of mine was walking in with her sister in law and niece and I told her they were of no help at all to me ... there was no call back ... poor service and one overworked attendant ... shame on them ... read more

I want to say that I really never write reviews, but I really feel like I needed to tell my story. I was desperate you see the bridal store I had been dealing with for MONTHS for my dress for my sons wedding had totally messed it up on the final fitting. The wedding was out of state and I had NO dress. I walked in and told them I needed a dress All in in 4 days! They were absolutely amazing. I tried on every dress in my size range picked one, they over-nighted one from NYC. The seamstress Maria is truly talented, she fitted me and had the dress ready a DAY early. This store saved the Day! I highly recommend this store when shopping for a dress, especially if the occasion is special. My friend in the picture also got her dress in the store. read more

This was probably going to be a good experience but turned out very bad. Got help from a young woman working there. She took us right to the section my fiancé was looking for. We selected a few dresses and as I was hanging them up for my fiancé to try on, I was asked to leave the back of the store because I was making the females trying on their dress feel uncomfortable. It should be noted there was only one other person back there that was anywhere close to my fiance and myself, and she wasn't paying any attention to me or my fiancé. I don't like to play the race card. In fact I never really do but to be told I can't help my fiancé zip up the back of the dress because I'm making people uncomfortable that's odd I and other men do it all the time at David's bridal. No one ever complains come here I'm making the entire 5 people in the store uncomfortable. Right..... read more

They missed my wedding date. I would give this store zero stars if I could. They destroyed my wedding day, if I had my dress I would have gotten married. It's that simple and I am currently have the mistakes made in alterations that cost 475 repaired. They shortened the shoulder straps so much it pulled the entire dress up and cut under my arm pits. They saw this and said that's the way it's supposed to fit. So it could almost not be zipped because that hiked the waste up. They never offered to give money off or fix anything. They never even apologized instead they blamed me saying that I should have known not to leave messages on the phone. Yet the message on the phone said they were checking messages. Then they told me they came in the store many times to ship out dresses yet they never called me until the Monday after my wedding day. This is not worth the heartache and the risk. Go anywhere else. Literally all my maids had their dresses altered and returned to them from Davids bridal so what happened with this place. Never ever go here but if you do do not have your dress altered here read more

I came here to get my pageant dresses for Miss NJ Teen USA I was greeted when I walked in and taken immediately to try on dresses they pulled out so many beautiful ones to try and really helped me with my selection. Everything was ready for me to take home in five days for my pageant. They have a huge selection of dresses to choose from ranging in price so they have something or everyone. I would not recommend any other place for pageant dress shopping they have been doing this for a long time a dress the winners read more

High school students want to visit this place because of its name and they want to find a prom dress that is unique. This is NOT the place to go. I took my daughter there . This place is dirty and full of dresses you might see on a pageant show from the south in the 1980's. I believe the owners/managers are one time pageant moms because it is incomprehensible to me that you know what your doing. After trying on several heavily beaded dresses that looked like they were from a second hand shop. My daughter located a blonde woman with worn boots that we presume to be the owner. She asked if a particular dress came in another color. She told my daughter it was over $700 and grabbed it from her hand and said , you probably don't want this one. Did she know I was sitting on the worn down sofa in the front? Is this how she treats her customers if a parent was not standing next to their child? My daughter came out and told me of the experience. I walked back into the mess of dresses and curtained fitting rooms to find the blonde with the warn out boots. She was still holding the dress in her hand when I approached her about what happened. She did not say a word but walked out to the front and into another room. This place is horrible. I should have read the many reviews and listened. The owner has no respect for her customers and the place itself is dirty and outdated. Owner, get a grip, you are not down south. Your days in the pageant world are over. I contacted the designer of the dress and was able to purchase the same dress with a money back guarantee. What a joke you are. read more

this place is pretty small and not the fanciest but they do have a very wide variety. I liked the streamlined process and how sweet they were to me and my friends even though they knew I wouldn't be purchasing that day. That's definitely rare. Even though I found my dress elsewhere, I would recommend Coco's Chateau. They were sweet, helpful and not nearly as bad as the nightmare Castls Couture in Manalapan NJ I give it four stars only because the place is so small, the dressing rooms are tiny (curtains are flimsy), and the plaza it is in is so ugly read more

While visiting my niece, I joined her for her prom gown shopping with her mom. First off all, the outside of this store is so dismal and depressing. We immediately could feel the negative and tense atmosphere when we walked in. We did not have an appointment which I am glad about. The store was very quiet and was quite dirty. I could tell that my niece was not excited and we did not stay long. She ended up finding a gown elsewhere and for that, I am so happy for her. We should have read these reviews before we wasted our time driving to Mine (depressing) Hill read more

I have spent a lot of money, through the years, on dresses for a variety of formal events. This store, particularly the manager, was the most unpleasant, unprofessional experience I have had as a consumer. I could not believe the ignorance and the condescending attitude and response from management in handling a dress order. Save your money, spend it elsewhere. I would not recommend this place to my worst enemy. Avoid at all cost. read more

I went on a Sunday after noon with my friend in January to start looking for prom dresses and I became extremely frustrated in this store in a small amount of time. They were offended I was a size 4. They also gave me attitude about my budget since my mom wasn't there. I explained to them that I have a flexible budget and I'm just starting to look for my dress today and they did not like that. I was told to wait for someone to zip me up but the girls working there would never have time to do it since everyone was focused on 3 pageant girls that seemed to be regulars. I tried on one dress that I had take off the rack and I liked very much. However when I came out and looked in the mirror one of the older ladies started screaming at me that it was a one of a kind dress that I assume was made for a pageant girl and I needed to get out of it right away. I felt very flustered and embarrassed it was just not fair to me. I left very frustrated and with our any idea of what kind of dress I wanted. Don't go here they make you feel bad about yourself! read more

Just awful! Nasty and rude! If I could give no stars I would. Many other stores to shop at that treat you with kindness and respect. Buyer beware! read more

All previous reviews are true! The general Manager was very NASTY and RUDE. She was not helpful at all and basically had an opinion on everything. When I first walked in I showed her a picture from last year of a dress in her store. She told me she didn't have it...meanwhile I looked myself and they did in fact have one (she didn't even bother to look herself). I was the one of two people trying on dresses and she was rushing me... I was trying to see one of the dresses in a different color on my phone since she did not have the color I wanted and she told me to stop looking at my phone and to try on other dresses three times and said "LETS GO" in a nasty tone. At that point I was going to WALK OUT of the store just based on her attitude. She was also very judge mental and told me I couldn't get a dress for $700, so she showed me this off name brand that had a bunch of gold cheap beads on it which was not what I wanted at all. She also wanted to alter my beaded dress by tacking it under and not cutting it which I found very weird and not right at all because you could see the line so definitely DO NOT get it altered there. By the way all of the other workers were nice so it was a shame that she ruined it all :( read more