I got 4 wisdom teeth removed and I was scared for the removal the doctor and the staff made me feel comfortable, and safe. They did an amazing job and the doctor was friendly. I was scared for nothing best dentist I have ever met. Removal was painless and it was not scary at all.Recommend10/10 read more

Your receptionist is not the friendliest person. Her tone and never smiles never makes you feel good. As it is we are nervous as it is. Everyone else is very nice read more

Very poor customer service, I came in to pick up my great grandmother's dentures at 3pm today, which is when office should be open. The door was locked so I called several times and no answer. I waited about 30 min and went to go check again and it was still locked, i peeked inside and saw someone behind the receptionist desk move behind the wall as to not be seen. I called again and left a voicemail so they could call me back when they're available because i would like to pick up her dentures before they close today. If they are out of office or still on their break they should, at the very least, leave a note on their front door stating when they will be back. To add to this, we were told her dentures would be ready either Monday or Tuesday and that they would call to let us know. They never called and when we called they did not answer until yesterday but it was too late to go pick up, it's now Thursday and the fact that they are "closed" and not answering when they should be open is just ridiculous and very unprofessional. read more

Excellent doctor, best doctor in the world, thank you to the front office Sandra,Keara, and Elizabeth. To the assistants in the back Lorena, Claudia and Alma than you ladies for making me feel comfortable. Elizabeth is always so helpful and the assistants are very nice, I've been to offices where they are rude and unpleasant but not this office. Thank you Doctors and Ladies read more

It's unfortunate that a place with good medical professionals has such poor and terrible customer service, starting with the receptionist, who is a complete liar. To make an appointment, you have to go in person because she doesn't have the courtesy to answer the phone. When I went, I asked her why they weren't answering the phone, and she told me, "The phone is broken." A LIE. A few years ago, a young lady named Jannete worked at the reception desk. She was extremely knowledgeable in customer service, generating a lot of empathy with the patients. In conclusion, I won't return to that place. read more

this office is guilty of illegal billing for services not rendered. i have beern waiting for a procedure to be done for years now because dentical only allows this to be down once every 5 years. It's a big mess. These people are frauds, they never call you back or even answer the phones. They are rude abd treat patients horrible. They also pulled a tooth of mine that they received authorization for a crown for. I found out after my tooth was gone. I honestly cannot believe they are still in business. read more

I had a wonderful experience here. The ladies at the front desk were sweet and helpful. I get nervous going to the dentist but this place made me feel comfortable and I plan on going there for all my future dentist appointments. The dental assistant was also very kind and took care of all my dental needs. read more

The Dentist and staff is Very Professional and go above and beyond to get the job done. They make sure you're comfortable , and reasure you that everything will be ok. The young assistant is very attentive to the situation and and is on top of everything to make sure your doing ok and takes Very good care of the patient. I've never had an experience like this. I'm extremely happy and pleased with there work . I will recommend this office to anyone looking for a Great Dentist with Great staff. Very caring. PS. I love the play list,. Very happy Music . JMANUELBARAJAS. read more

Coffee Dental Group - Oral Surgeons Near Me - Modesto, California

The receptionist is either very confused or a total liar. I have been staring at this appointment card on my refrigerator since I made the appointment over a week ago. The appointment was for x-rays only. I arrived at the office at 1 pm on Thursday, March 20th as stated on this card. We waited thinking that the office staff was just running a little late getting back from lunch. Finally, my husband knocked on the door. The exasperated receptionist came to the door and told us that the office was closed. I said that is strange because my appointment for x-rays was scheduled for 1 pm today. We were informed that they only do x-rays from 12 noon until 1 pm on Thursdays. She said that she was the only one there and she can't do x-rays. She told me to come in and make another appointment. I guess she was confused because there was another staff person in the office. My husband said that it was weird because the office door says that they are closed for lunch from 12 noon until 1 pm so how could my appointment be at 12 noon. The receptionist said there is nothing weird about it. I said what he thinks is weird is that you have posted on the door that you are closed for lunch from 12 noon until 1 pm. That's when she really showed her anger. She snarled, "Your appointment was at 12 noon, Mary. You are an hour late. All you can do is make another appointment." I told her that I knew my appointment was at 1 pm because I had been staring at the appointment card on my refrigerator for over a week and that I am very good at keeping track of my appointments. That's when I decided to sit down because I knew that if I kept arguing with this person, things were going to get very heated. My husband took over and made me another appointment about 3 weeks from now. Unfortunately, the dentist who referred me says that I need a root canal. I'm not sure that I will be able to wait three weeks for x-rays and then another 8 weeks to actually get seen by the dentist. After reading the reviews, I don't think that I want to. Apparently, the care quality is appalling. I just hope that someone will actually pick up a phone so that I can cancel the appointment. The dentist that I have had most of my life is about 2 1/2 hours away. I'm considering contacting him, making the trip, and paying the price just to get away from these people. Granted, I am used to having excellent dental insurance and excellent care. This has not been the case since my husband retired. I didn't know that this was the level of care that I had to look forward to in my golden years as a retired teacher. To those of you who can wait and put up with this, hats off, but I wouldn't recommend it! read more

Coffee Dental Group - Appointment Card - Oral Surgeons Near Me - Modesto, California

I do not recommend this place for their staff is unprofessional... It took me a week and a half calling and leaving messages several times to get an appointment because of a referral and when I finally did get my appointment I tried to call several times half an hour before my appointment because I was running a few minutes behind schedule, nobody answered the phone call, when I showed up they told me they couldn't see me for a simple x-ray. I will not recommend this office at all... Definitely VERY unprofessional read more

A well-run office, with a special shout out to Stephanie, who helped me through a ton of small print paperwork.

They don't answer their phones. So you can't get a appointment. How are they in business

I was running late and had to drive back to my job right after my appointment but thankfully the dentist understood and numbed me well and within 10 minutes my procedure was complete! I experienced no pain during the procedure and I healed well in no time. read more

I can honestly say I have never been there. But I must have called 10 times to make an appointment and I left 7 messages on voicemail. Never received a return call. Sadly, this is the only place my insurance will cover. I feel stuck because I need a root canal. read more

I have never given a bad review but Coffee Dental Group was THAT HORRIBLE that I felt the need to warn others. The people that work in the office section are SO RUDE! read more

The girls that work there, are very unprofessional , not very kind to people that came in...they never answer the phone, and I just had a very bad energy when I went... I don't think I'd ever go back... read more

They don't answer the phone! How does anyone do business like that? When the phone finally picks up, there is a very impersonal message, no identifying themselves with the business name. read more

it was amazing! we appreciated how patient the dentist was with our daughter. she was very difficult but he stayed calm and was very patient with her. read more

One Doctor all ready left Girl almost drowned me while trying to take the water out Capped two teeth and now of course the x ray doesn't show anything wrong A great job removing one tooth Now no matter what time I call no one answers the phone Lost my future business Now changed my insurance So bye bye Go somewhere else read more

I can see why the ratings are so low. They deserve it. They never answer their phone or return messages. If you do somehow get them to answer, they put you on hold and never get back to you. When I finally got someone I said NO HOLD, I've already been calling all yesterday and this morning. Everything seemed fine at this point till they told me they wanted an extra $250. pack fee. My insurance is supposed to cover it all, but these rude asshole need more. DON"T GO HERE. THIEVES are always INCOMPETENT!!! read more

The dental specialist Dr. Conan Teng that comes to this practice once a month did a tooth extraction procedure on my mother today. He treated my mother roughly and without care or concern for her as a patient. I understand that a tooth extraction isn't the most pleasant experience however this doctors interaction with my mother was beyond the degree of care a doctor should have for a medical procedure. He had no concern for her pain and discomfort and continued to proceed with the procedure roughly claiming "he looked at the x-rays" prior to my moms appointment but failed to realize that the x-rays he viewed were no longer relevant. No one checked her mouth prior to the doctor coming in to numb her to see that there were changes from the x-rays. The doctor repeatedly asked the dental hygienist "is this the right tooth to extract?" Further proving that this specialist and this practice did not do a thorough pre exam for todays visit. As he was extracting, pieces of the tooth were flying out of her mouth and I was able to take a piece home but was refused the extractions the doctor made, claiming OSHA. This was a horrible experience for my mother. Please reconsider this practice if you can. If this is your only option advocate for yourself. You have rights as a patient. Ask a lot of questions and KEEP receipts. read more

I love this dental office they're super sweet and reassuring. I noticed that people in the reviews are saying it's the phones and being rude. I seen how short they are in the front I can't imagine how many phone calls they get a day it's very hectic not only that they don't only answer phone they help people in the office. Being rude I've noticed people saying comments to them and being rude to them first and lashing out for who knows what. Overall they work extra hard to keep up I recommend this place to anyone the doctors are very friendly and knowledgeable. read more

To be honest, ever since I had my teeth cleaning here it was a little sketch. I am now trying to contact the office to cancel my appointment and am unable to get a hold of anyone, even if they happen to have called me ten minutes ago. I would not recommend this place if you want a caring and pleasant experience. The quality is definitely not there, or at least as far as I've experienced it. read more

Extraction was painless and fast !! I liked everyone at the rest they welcomed you and I felt at ease . The Oral Surgeon was so nice

I was there for an oral surgery and the staff were very friendly. the problem lies in the fact that I waited from September 2024 through February 2025 almost 6 months to get an appointment to the fact that insurance approved my surgery since December. Then, the doctor seen professional enough until he got frustrated for the location of my teeth, which I understood. However, the doctor treated me poorly by abruptly moving my head around like I was not conscience the whole time I was in the surgical chair. I was shocked to experience the lack of compassion from the doctor . I was asking the doctor for some time to get comfortable before he proceeded to apply local anesthesia because I have traumatic experiences with syringes. The Doctor totally dismissed my request, that led me experience a poorly patient comfort like never before. I hope, no one else undergoes such unpleasant experience again. Overall 1/5 won't recommend. read more

Wow I never had a bad experience at the dentist's office. They are professional and courteous.

Unprofessional and have bad attitude. Not following up on the patient's needs, wasting appointment time. 0 star They should close read more

Coffee Dental Group - Unprofessional and have bad attitude. Not following up on the patient's needs, wasting appointment time. 0 star They should close - Oral Surgeons Near Me - Modesto, California

No leadership. Procedures are not well executed. I felt like they didn't know what they were doing.

Bad customer service, they'll call but not leave a message. They called once saying dentures in made appt got there waited 1 1/2 hrs before they said teeth not ready. 2 weeks later called and made appt again. Again sat over an hour before they said teeth not ready. I called 3 weeks later and they said oh we called and left message, not, . Now I'm trying to verify teeth are in before I make trip Into town. Still no answers, left 2 messages 2 days apart. What the hell? read more

Have tried calling for weeks to schedule an appointment no one answers or returns voicemails

I went in for a cleaning and first had to fill out paperwork. One of the items that I had to initial and sign was to give permission to do any other procedures needed that were found while doing the cleaning. I asked for them to do the cleaning and if any other procedures were needed, the dentist could let me know then and if I decided to proceed, I would gladly initial and sign the paper. They refused to clean my teeth unless I signed it first. I tried to come up with any reason why they would insist on this and my only thought was that they might be billing Medicare for services not provided but had a signed form stating that I agreed to it. read more

A painful waste of time. I was referred here for a root canal. They told me it would take two months to approve my insurance, most offices take two weeks. They never called me back. I tried to contact them for an additional month. They won't answer their phone. They don't return calls. I went to another dentist and had to start over completely. Altogether they wasted four months of my time during which I had to tolerate extreme tooth pain. This is my first time dealing with a dentist office for more than a cleaning. Had I known better I never would have tolerated this behavior. I wish there was a governmental agency that monitored places like this and contacted you with warnings anytime you dealt with them. read more

This is the most unprofessional dental office I have ever been to & the front office personnel are rude. They constantly cancel my appointments at the last minute, forcing me to reschedule. I always choose an appointment time first thing in the morning, but still am kept waiting 30 minutes or longer. They force you to refill out the same 3-4 pages of medical background paperwork every single time you go in, regardless if anything has changed or not. If you question them about it, they tell you you are being rude. I would definitely not recommend this place. read more

Not licensed legally to do any type of surgery at all at this office , and has not been updated with the state informing the status of not finishing requirements to be considered a specialist legally allowed to preform anything other than a cleaning and a filling they are not only breaking the law but they are endangering anyone that goes there for any reason do not trust Them or they are under investigation and will hopefully be shut down soon read more

The absolute worst Dentist's Office; consider yourself warned. I have spent over $9,000.00 cash for the worst treatment, quality, and craftsmanship. It took over 1 1/2 years for me to prove to Coffee Dental that their work and their craftsmanship were inaccurate. They finally had me meet with one of their specialists, and within 5 minutes, he told me that the work and craftmanship were WRONG and needed to be REMADE. For an entire year and a half, I told Coffee Dental of my E V E R Y D A Y PAIN it fell on deaf unsympathetic ears. Never was I treated with any urgency by Coffee Dental Modesto or their Corporate office to be seen immediately because of the everyday pain. What brought me here today to say a LITTLE bit about the treatment I received from Coffee Dental in Modesto was this is the THIRD appointment I had where their dentist told me that he didn't know how to do the work that I was scheduled for or their next specialist said to me that it wasn't his job then finally today the icing on the cake after I waiting 40 minutes in the chair for Dr. Dylan the assistant tells me to follow her back up front because Dr. Dylan will not see me. I Common courtesy, at least, would have been for Dr. Dylan to see me himself and tell me why he would not see me. Remember, I WAS THE ONE WHO WAITED 40 MINUTES FOR HIM. I was to speak to the office manager, Brandy, today, who never called me. I have called on several different occasions and asked for Brandy to return my calls, and she would NEVER return my calls. I called the Corporate Office today they never returned my call either. I am going to stop and post right now, but more than likely, I will add to this post. I have taken my time to let you know of only a few of many in just I have received from this office. Do yourself a favor and look elsewhere for dental care. Sincerely, Donna read more

On my way to Coffee Dental Group I read the Yelp reviews and the reviews were pretty bad. The place sounded like a train wreak. I was honestly not looking forward to my appointment at all. When I arrived the staff was friendly and I was greeted promptly. So far, so good. Eventually the Dental Assistant called me back for x-rays. This is when the horror of this place started. She seemed VERY angry and placed the x-ray markers in my mouth very roughly. I came in with tooth pain and she was causing me more pain! When I asked her to please go slower she stopped and looked at me like I had said something very wrong. I think treating others gently and caring about their pain should be Dental Assistant 101. Something was very off about her. I could actually feel her anger. Ok so after I asked her to slow down she didn't. Eventually I just started crying. Basically she appears to be a very angry and scary young lady. I just hope she doesn't have any children at home because I'm pretty sure she abuses them. read more

The customer service rep from corporate needs to be trained more on the services rendered by this company. When calling to schedule an appointment I asked if they did a specific procedure at the Modesto location for which I was given a referral for by my general dentist . I was told by Estrella that they did.Took time off work , filled out new patient forms ahead of time only to be told I couldn't be seen because I already had a dentist and they did not do what I was referred for. Huge waste of time that could have been prevented had I been given the correct information from the get-go. read more

Best dentist I've ever been too! in and out quick and professional! Did xrays numbed me and pulled 2 teeth in 30 minutes!

Had to cancel my March appointment because I was sick and I wanted to reschedule at the same time. They said they would have to call me back sometime in May since they didn't currently have a dentist. How? Either way it is now the middle of august and still no call. I used to like this place but this is just totally unacceptable! read more

If I could give this place a 0 I absolutely would. I am very big on reading reviews and the one time I don't I am regretful. This place is dirty and dusty. The front desk lady is a grouch. (Assuming hates she her job). The dentist was a complete jerk. (assuming he hates his job also). If you ever try to call.. they don't answer their phones what so ever. I went in for a pulling of my last wisdom tooth. (I was referred). Well safe to say I didn't get further than being numbed because I gladly walked out. The dr doesn't make you feel comfortable at all. When he walked in he didn't introduce himself. Looks at my x rays and says "you have nasty teeth". He sits down and tells me to turn to him. Then he grabs my head and throws it down and said "do not move it" He is way to rough. As he went to put in the shots for numbing he doesn't do it slow.. he literally stabs you with it. I told him he hurt me and he told me "don't be dramatic". As he missed (which I'm still trying to figure out how) and stabbed me under my tongue and when I flinched the nurse working with the dentist says "you can't move when the dr is doing this" I responded with "your stupid for sticking up for what he just did" (that's when I said I have had enough). The dentist then throws gauze into my mouth and says "get out of my office". This all just happened today 8/17/2023. I left crying because I was so angry on how I was treated. I have called and reported it. Apparently there is other complaints that have been reported about this dentist. Completely unprofessional. I don't know how this place is even still standing but something needs to be done. I would never in my entire life recommend anyone to this place. If you don't like what you do as a profession... YOU CAN CHANGE IT. read more