VERY HUMILIATED!!!! ... date reference(4-6-26) After…read moredriving about 300 miles we were a little tired so we checked in to our hotel(Not GDW) around 6pm we went to the GDW for dinner, upon arrival we went directly to the Grill restaurant, we asked for a booth but upon looking around we could see they were all pretty much filthy along with most of the tables!! Seated ... asked what we would like to drink, we wanted a pre-dinner cocktail and a glass of water ... received our drinks ordered our dinner (prim rib) got our salad... when our dinner arrived we wanted another cocktail with our meal .... promptly told " you have wait 20min" ????? to my surprise I remember my mother telling me to wait 20mins before I went in the pool .... confused I asked why ??? ... no response from what I assumed was a waitress, she then got a manager and the 12yr old told us the same thing with no explanation...now mind you we didn't guzzle down 5 cocktails between being seated and our meal being delivered. I then went to the bar and ordered our dinner cocktail, the bartender asked me who the drinks were for ??? once again I'm thoroughly confused, I told her and she said she would bring them to our table, great ... thank you! .... now our meal is there, and the bartender shows up with our drinks ... but then proceeds to tell us we have to wait 20 mins ... OMG .... WHY!! ... well at this point in time it has been 20 MINS!!! ... Now we feel very humiliated, like being treated as children when were in our 60"s!!!! VERY UNPROFESSIONAL!! NO EXPLANATION, and were dumbfounded!!! Dinner's over and now were ready to pay our bill... I'M so glad I checked our receipt, they charged us for 2 soups that the party next to us ordered!!! REALLY .... now that was the topping on the cake! The dinner was very good! The STAFF sucked!!

This Gold Dust West Casino is one of three. There's one in Reno and the other on Carson City. They…read moreall have the same menu for the Grill restaurant. Prices are maybe a buck higher here in Elko, I guess due to the shipping to get all the supplies out here. I was out here in Elko Nevada for work and I was pleased to see that there was a Gold Dust West Casino out here along with the Grille restaurant. I heard the food was pretty good here and a decent deal. I go in with one co worker whose driving me around Elko. It's not really too smokey in here, so that's a good thing, but it's not a crowded Saturday night either with all kinds of drinking and smoking at the slots going on. We get seated at a nice table and I go over the menu. They have a prime rib special here for $17.99 and it's available everyday from 11 am! Most of these casino restaurants that have prime rib, only have that on Fri and Sat after like 4 pm. I passed this time, but what I did see was the Chicken Fried Steak! It's supposed to be a 10 oz. beef patty, breaded and deep fried served with country gravy, hashbrowns and toast, and then even THREE eggs, for just $13, that's a deal. In the Bay Area where I was just working, they don't even serve Chicken Fried Steak ..... it's like truck driver food I guess. My friend had this Cali Omelet ... yeah it was sort of breakfast time for us. That was the more healthy option with veggies and no meat, just the opposite of what I ordered! The food came out in short time and look fab! I ordered my Chicken Fried Steak on a separate plat with gravy on the side, so I didn't get gravy all mushed up with my eggs and potatoes. Holy moly, that was a lot of food! Super tasty, I just ate half and took the rest to go, gave it to my friend since I flying back out soon and I don't think the airline would appreciate me bring Chicken fried steak on the plane to eat! The omelet looked better than I thought it was gonna for the price. Tons of avocado on top and fluffy hashbrowns! 5 stars for the food here! I didn't do any gambling ... I know better!

We had reservations in April for us and my sister & her husband for a birthday getaway. We decided…read moreto travel a day early and we called ahead and got a room. We arrived early in the evening and the gal that checked us in was not super friendly and did not explain anything about our accommodations (Wi-Fi, Breakfast, etc.). We dropped our stuff & dog into our room and went to dinner. Later that night we got back and our tv remote would not work and we could only get Cinemax. And the bed was nothing but springs. My husband went downstairs to talk to the gal, and I went to get ice. The gal at the front desk said she could move us but did not have any pet rooms available. So, no help. Meanwhile the ice machine was broken and had a note that said to go to the restaurant to get ice. A server was counting at the register and asked me to wait, not an issue. However, that was the only thing she said and seemed put out when she took the ice bucket and brought it back. We went to bar and the bartender came off as rude. We decided that night that we would cancel our reservations for the next night and go somewhere else. In the morning, my husband talked to the Assistant General Manager - Steven W. and he went above and beyond. Our stay the following evening with my sister and her husband was delightful. We both had nice, remodeled rooms and the staff we encountered all seemed to be having a better day. I know the hospitality business can be brutal to work in, but great leadership always shows. This is a BIG shoutout to Steven W., because of you we will be back.

Customer service at the hotel is wonderful and accommodating... we booked through Wyndham fought…read morelanguage problems ... we are repeating visitor's with disabilities.. we requested a handicap room with soaking tub Wyndham acted like we weren't frome there country told us the room was not offered... when we arrived it had went to a previous walk in so thay worked it for us the next too nights .... THANK YOU !!!

Now this ..THIS is what I'm used to at Red Lion (now, Maverick but it'll ALWAYS be Red Lion to me!)…read more I even have a players card that is SO old, the kind folks at the Players Club cage had never even seen the old infamous "Green Card"! Had to update it to the modern version. I've been a long time frequenter of this place throughout the years.. My son lives here, but I come thru often because I live in Sparks, and this was always my go to up until about 3 years ago, that I had such a tragic experience, I abandoned my room for the 2nd night and stayed at Shutters. NOT anymore! You can read my reviews of "Red Lion" if it's still available, and surely you're reading this updated review for Maverick. WHAT a turn around. First off, I was offered a comp weekend because of my experience a few years back. That particular GM wasn't there, but I called to see if they were still honor a comp room for a night, and despite there being a couple years in between my last visit, they still honored that promise. That spoke volumes. My room, was perfect, exactly what I'm used to with this place. Didn't eat at Aspen this time, just some gambling and cocktails. We started off in the back bar, and I can't remember the nice lady's name, but she was on point. WE gambled and drank a bit, then went and gambled a little bit more, and actually won all of our money back, so we decided to sit in the front bar and just pay for drinks so I didn't give the house back the money hahaha Char (pronounced like 'Cher', not Char-Broil hahaha) was our bartender in the front bar. She actually helped us on the floor also before we sat to drink. It was the day after christmas, and their staff was run wire thin, they were covering the floor and bartending, busting their butts. I've never had an issue with service here, ever. It was cold outside, even snowed overnight. Not a single issue with the AC, despite others complaints. Thank you guys again, for honoring your promise from years past. I'm completely satisfied once again, and now I know the calibers back on point, this once again, will be my go-to, and with my new fancy updated players club card! Thanks maverick, see you guys soon!!! ***DISCLAIMER*** This pure, uncut, honest review is federally protected under Federal Law by way of Bill #EO14149. Removal or alteration of this review by Yelp and/or their affiliates without Expressed consent by it's author is strictly prohibited by FEDERAL law. VIolators will be prosecuted, and litigation imminent.

So many of the retro (older) machines out of order, from Stacker door open to just out of service…read moreand account to players card not working without any explanation. The kiosk has no- one working, the cashier is by herself in the cage and there are lines. The atm is on the Fritz, and the lone attendant is lost. I haven't been here in a while and it's even worse than it's ever been. What is going on? CC to home office.​ buttons do not work, 01-05-04 plus more machines. My friend, whom I came with has a few machines that don't work also. Marketing is helpless since they are all OFF TODAY!

I am doing door dashing and have been ignored and am still waiting for an order that was placed…read more Good food horrible service.

I have been here multiple times and every time the wait is outrageous. I went this afternoon and…read morewaited 45 min for one sushi roll and wanted to order more but ran out of time. My burger also had nothing on its, dry and just not good. Looks good but nothing taste like anything.

The only thing going is the food was good. But not for the price. We waited 1.5 hrs for our food…read more No bread. The service was horrible. Came for Valentines and every other couple got a rose. We had to ask. Had to get our own salt and pepper too! Not a place I would go back to.

3.2 stars is outrageous, this place is a solid 5/5! Didnt get a picture cause we dove in…read moreimmediately. Drinks: makers old fashion & dirty grey goose martini App: jumbo shrimp cocktail & warm sour dough rolls with a side of salted garlic butter (comes out first) Entrees: (me) braised beef (my lady) blue chz filet, both came with mashed, candied carrots. Everything was fire, the carrots stole the show but we recommend everything above. Sean was our server and he was excellent. Wish we could give this place 10/10! Also the decor was very cool. Don't even think twice, pull up asap!

Very clean...tables are spotless…read more Staff is friendly, fast and responsive. OK let's not kid ourselves... this is fast food japanese. The chicken Katsu was pretty good. Crunchy and juicy. The yakisoba noodles were a little on the over done side. The veggies were Crunchy. The only negative is that they gave me Teriyaki Sauce instead of Katsu sauce. $13.49 I ordered 6 chicken potstickers $5.49. The potstickers are deep fried. The sauce that it comes with is actually pretty good. Like a sweet light soy

My husband and I were excited to try Teriyaki Madness after moving to Elko, but after three…read morefrustrating experiences, we've decided we will not be coming back. Each time we've visited, we placed our order, paid, and then were told after the fact that they were out of key ingredients--an unacceptable and avoidable issue that speaks to poor management and customer service. Most recently, on Thursday, June 5th, we walked in and specifically asked the cashier if they were out of any food before ordering. She assured us everything was available, so I ordered a tofu bowl with noodles and vegetables, and my husband ordered a spicy chicken bowl. After paying, we sat down to wait, only to be approached by a staff member informing us that they were out of spicy tofu--despite confirming its availability beforehand. When I was asked if I'd like to substitute it with chicken, I explained that I am a vegetarian, making the substitution impossible. After three failed attempts to dine here, we've lost any confidence in this establishment's ability to serve customers reliably. Teriyaki Madness needs to address their inventory issues and ensure honest communication with patrons. Until then, we won't be giving them another chance. I would appreciate it if management or corporate could reach out to discuss this situation further. Thank you.

Again, this place represented, surpassing expectations!! ! A comprehensive menu, and the…read moreservice/Yu was welcoming, attentive, helpful , very professional. Super fresh sushi & a great value. We see lots of families here; You will not be disappointed!!! I enjoyed the AYCE and my husband ordered à la carte. Everything we ordered was delish! Sorry, no pics. I was just too hungry and it was just too tasty!!!

Amazing food for a great price. When I travel to Elko this is a go to meal. The King Kong and rock…read moreand roll are my favorite here.