How this place stays in business is an absolute mystery! We've been going here periodically for a few years because of locational convenience, but experience after experience has just been terrible. After the last time we vowed to never go back and never have. The food is average at best, but the service is terrible. When you are at a bar/grill and need to constantly track your server down for a drink refill, that is a bad sign. On one occasion we were there, the beer glasses tasted so heavy of bleach solution that I had to switch to bottled beer, as I couldn't gag the draft down. But the final straw for us was when we had to send an item back for being burned and I made a joke to the server about how I hoped my food wouldn't be spit in because I sent it back. The server said to us, with complete seriousness, "I've only seen that happen one time here and it was to a guy that was being very rude and disrespectful to his server." I thought she was joking. She assured us that she was not. Yep, that was it! Sealed the deal of ensuring we would never return and we have not. read more

This place has gone on a downward spiral for the last couple of years to the point it's not even worth coming here anymore. We stood in the lobby for 10 minutes and nobody acknowledged us. The bartender saw us, but was too busy flirting to be bothered (and, no, she was not making drinks). I walked into the bar to ask if someone was working the front and the bartender became VERY rude and condescending. My husband finally just sweated himself out of frustration. The customer service needs a huge retail here. At least the beer is cold. read more

Becoming our go to bar Food is consistently good. Fresh cut french fries which are always made to order and not sitting around under a heat lamp The beer is cold and they have a reasonable selection Service is good Good place to watch football read more

Place blows. Service is horrible. We get menus dropped off and no one comes back to take our order. Last trip i had to go to bar to get a drink while 6 waitresses wondered around..STRIKE 2 I'm out. read more

Bartender was very nice and attentive. Great atmosphere to go and watch a game and have a good drink and not badly priced

We were greeted twice before selecting our seat in front of the big screen. Meagan (bartender) is the BEST. Menu is great. I tried a new burger (Southwest) while hubby had his usual ham & cheese. read more

Cogburn's Big Wings - American Near Me - Gilbert, Arizona

Had a very terrible experience on wing night at cogburn's on Elliot and Val Vista. We ordered Wings it took over an hour when we were told there was only a 10-minute delay server was great the manager conveniently forgot to give us a discount or better yet not charge us probably thinking we've been drinking and would forget. I feel that I am in the customer service business and therefore very disappointed and how Jeff the manager handled it offering a 10% discount and I have to go back in with my card and get the discount. If you're going to be that busy and wait an hour for wings that's very sad read more

First and last time we go to this place, went Last night with a couple we haven't seen in some time,started off rough with a rude hostess, then went down hill fast with warm beer and a manger I use the term loosely has ZERO people skills! Waitress asked how everything was going,when we commented on the warm beers she replied I'll get the manager, he came over and was extremely rude, grabbed the mugs and told us They feel fine to me? The process to say What I didn't stick my finger in in it. He then came back with new beers, told us he ran his hand under the tap to make sure it was cold! That really makes you want to drink it knowing he ran his fingers in it! If we hadn't been with friends we haven't seen in some time we would have turned around and walked out before we were seated, at least we know to NEVER go back! read more

This location is closer to our house but we'll definitely be driving a little out of our way next time to go to the other Gilbert location. Nothing was consistent. One large beer came out in a cold mug...one didn't. One bloody Mary came out in a pint glass...one came out in a glass half the size. The waitresses walking around all looked unhappy. The food wasnt great....except for the wings. The vegetables I requested for my son all were wilted and looked like they had been sitting out for a couple days. The atmosphere just wasnt inviting. Complete opposite experience that we had at the other Gilbert location. read more

Foods are ok, prices are fair and great looking girls. Great selection. However, some services are lame and slow. Will visit again as the bar is close to my place.. and probably for wings! read more

It was our first time there and the service went above and beyond! Our experience, however, sucked. My fiance and I walked in on a busy Friday night. The manager (brunette, didn't get a name) made room for us up at the bar top by scooting over chairs. I sat next to a nice gentleman who didn't mind the close quarters, but the fellow my fiance had as a neighbor was, in lack of better terms, an asshole! The fellow came back from a smoke break to find us sitting at the bar and by his body language did not care one bit for it. He was practically sitting on my fiance! Every time I scooted to the left (and asked the others to move too), my fiance moved and so did the asshole. Any closer, I would have asked what he wanted for Christmas! Whatever, he won. We got the clue. So we moved from the bar to the patio. It was so cold for an Arizona night. The wind was blowing so it didn't help. The waitress (Devonie) took our drink and food order out there, and when she came back, we wanted to move... AGAIN! I felt so bad for our fickleness. But I did not feel any annoyance from the server. As we left, a witness from the bar spoke up and said "Yeah, that guy was a dick." ha. Well, at lease we weren't the only ones. Great service! Stupid asshole. read more

So this has been my weekly favorite place to eat for 3 months now. However tonight i was denyed service because the new waitress thought me and my boyfriend looked underage. Even though we had our ID's clearly proving our ages. My boyfriend looks young but he is 21 as of april2020 and I'm 23 as of june2020. This is my last weekend before i start my last semester of college and I wasn't allowed to eat at the bar i can walk home from and be safe drinking. I called after leaving to put in a formal complaint and am sitting at top golf rn with 21+ bracelets on and waiting for my drinks. Honestly I'm a sensitive person but my feelings are hurt by the establishment i used to love and trust. I will be going in tomorrow to confirm my complaint is hear UPDATE:: i went in shortly after they opened today to talk to the manager Courtney who was amazing and helpful. I was very confused on why i was carded in the first place and she explained what happened and that it has happened before. She put my name on a list so if the issue happens again i can tell them to call their manager Courtney to fix the problem. Excellent work by the new manager and I'm glad i can continue to go to my favorite spot, however the new hire bartenders and waitresses have some learning to do when it comes to this issue but i have faith in the establishments management to fix that as well. read more

AMAZING FOOD!!! OUTSTANDING SERVICE!!! My friends and I go here a lot and it's always a pleasurable experience. Only thing we'd like added is a Golden Tee golf machine. read more

If you want to drink here and you're from California be aware. These bartenders are unaware of state laws. I was greeted unkindly by our bartender and refused service because of the way my ID looked. I asked for a manager and the bartender came back saying I could "call her manager" instead of them coming and talking to me in person. How tacky?? You need to be aware of different state IDs if you are going to call yourself a "bar" read more

We had a great experience last night with Brittni H as our server. She was very attentive and a fun person. She made our night. I sure hope the manager sees this as she is a good asset to the Cogburns team. I will definitely be back. read more

Initially confused this review with no where near as good or friendly Whiskey Row. My bad. This place was fantastic, zero complaints, people were great and will return for sure. read more

Great food. Our waitress was attentive and timely and accurate with our order. Great local crowd.

Really terrible customer service Walked up with a friend on a "busy" Saturday night (no wait at the door, but no open tables). The 3 hostesses stood there staring at us - no "Hi", no "Welcome to Cogburns"... nothing. I said "hi, there's 2 of us" and she said "We're full. You can check outside". That was my first clue on their bad service. We ended up sitting outside, under their misters which spewed so much water that we literally had to drag our heavy table to the other end of the patio because our hair, clothes, and even our menus were getting soaked. The waitress watched us dragging our table and didn't offer to help or even comment on the situation. She checked on us during our stay a fair amount until the end of the night came. We sat with empty glasses and plates for almost 20 minutes before she came by to see if we wanted anything else. Then it took another 10 minutes to bring the bill (the place was empty by this point in the night). Then, after waiting 10 minutes with our credit cards on the table, I had to take them inside myself to try and find the waitress. Aaaaand where did I find her? Just inside the door talking to a friend loudly about a relationship issue she was having. She looked at me like I was being rude asking her to run my credit card. My note to the owners of Cogburns: talk to your young staff members about the importance of customer service. Decent food will only get you so far. There are several other bars I'm the East Valley with equal or better food quality with customer service that surpasses what your staff is offering. The 2nd star was given for the wings. They were nice and crispy on the outside and tender on the inside. The raspberry chipotle sauce was tasty. read more

I finally reached my last straw with this place. A few weekends ago there was a crowd there that the staff was obviously not happy about sitting at the bar (which is completely normal at ANY bar)! It was midnight.. that means dealing with drunk people. As a business, you are not always going to like your customers or want them to stay there all night, but punishing the customers there that were not apart of that group is downright wrong. Instead of kicking out the trouble makers, they decided to shut the entire bar down early. Sorry, that's just not how you operate a business. Good luck to them trying to run a bar like that. read more

I typically don't leave reviews but this place as the worse service ever , been coming here since the start of the nfl season it's right across the street from my house so it's close the food is good , but the service is horrible , I always get here a few minutes before wanting to watch the LA Rams try and sit at the bar and they always have issue moving the game to a closer tv ! I think if no one is watching a game on a certain tv then turn the channel to a tv that the customer who is spending money on food and drinks . Today the bartender wouldn't move the game to a different screen so I move back to watch the game on the top screen so my neck wasn't kinked at the bar , and she has totally ignored me since 10 am just walks right by me no can I get u another drink or menu NOTHING !!! Not a way to treat customer that has been coming to your place for 6 weeks straight !!!! Then when I mentioned to it to the manager who sitting down eating his food he just looked at me and just nodded the whole time I was telling them about the crappy service read more

So I went to Cogburns last night to have a drink after working to check it out around 10PM. My bar/grill of choice has typically been Native New Yorker, but Cogburns is so close that I wanted to see if this could be a good alternative for watching the UFC fights with my buddies. When u went in the bartender was too preoccupied in her conversation with the one waitress there that I had to sit there for 15 minutes before I was acknowledged. Once acknowledged she apologized because she did not see me...duh you were too busy not paying attention! So I get a draft, finish it up and want to have one more before closing my tab. Once again I sat there with an empty mug for another 10 minutes while I wait for her to finish her obviously intense conversation with her coworker. I think the words customer service do not apply at this place. read more

Went to try place for first time with family to watch Baylor game. Hostess walked us by four open booths and two tables to try to sit us in the corner on a four top table. I explained that I really want to watch the Baylor game and my family would be more comfortable at one of the open booths. The hostess the said " well, the waitresses are seated in a rotation." Implying she has to seat the next waitress section. I understand the server rotation working in restraunts most of my younger days, but if a family wanted a specific area they are usually sat there and the rotation can be adjusted. So I straight up said, " well, we don't want to sit here." Pointing at the table shes trying to sit us at. I showed her the TVs the Baylor game was on, so then she says, "how bout if I sit you guys over there," pointing at another table which is smaller with only a view of one TV with the Baylor game on and where the table was at it would be like watching a movie from the front row, except instead of a movie screen its a 40 inch TV 8' above. Basically the worse view of a TV that you could honestly pick. I was not in the mood to have a discussion over just getting a table because I was already very annoyed. So I looked at my kids and said "let's go.". I understand if the place was full then you get what you get, but there were so many open booths and other tables. If I can't get basic customer service when trying to ask for a certain area (with open tables) to watch a game I don't even want to see how the rest of the service is. By looking at the reviews of this place on yelp I am not surprised at all. Next time I will go to blu 32, uncle bears, tailgater's, zipps, chili's or native new yorker which are all your competitors in your area and I will never step on your place again. read more

If you drink a certain alcoholic beverage all your life you know what it should taste like!! Two times now we have gone to Cogburns for drinks and they didn't taste right. We spoke to the waitress and told her this doesn't taste like absolute, she said "I have never seen anyone pour anything else in the absolute bottle"! Really that's your first thought? No proof but there alcohol does not taste like what should be in the bottle and you still get charged for what it should be! Pretty sure this is illegal!! It's to bad because we can walk there from our house. Owner your responsible!! Please stop this!! Had to give a star rating but I tried to give zero for them being shady! I guess after reading all the bad reviews I haves wasted my time posting! The owner obviously doesn't care because nothing has changed!! read more

BAD BAD BAD!!! Need I honestly say more?? Bad service and bad wings!! What else would I go for?!?!? Wings taste like the Kroger brand hot sauce. Do yourself a favor and go to Native New Yorker. read more

So... Sunday night, and decided that I could not live with out boneless buffalo wings. Since Cogburns ( formerly Payton's Place) is in the hood; why not stop by. Walked through the door and all of three people there. None of them employee's. Waited with my family about 7 minutes until a patron feels bad and try's to give me a menu and seat me. Respectfully, I decline and started to the door. As I opened the door to leave, two employees, one male the other female, come from the kitchen looking at me surprised as if not expecting to work that night. As they pleaded for my family and I to return, all I could think about is how "not" busy in the kitchen they were while preparing no ones food. Just saying'! Since opening night the service in this place sucked. Can't say anything about the food because I was never able to get any! read more

The service at Cogburns is awful. The hostess station is manned by three or four people, who are more concerned with their conversation than they are with seating you. Then, after you get seated, a very disinterested server throws menus on your table and walks away; not even pausing for the standard, "how are you this evening?" greeting. After waiting about 15 minutes, you then get the crabby server back at your table, snarling, "what do you want?" as if you are disturbing their very fascinating evening. After ordering a drink, it takes about another 15 minutes to have the beers slammed down on your table, without so much as a, "is there anything else I can get you?" I have never, ever been treated so poorly as I have at this place and I will never, ever go back. They are not getting my service, ever, and I will tell everyone I know who asks about this place to avoid it like the plague. It is abysmal. read more

Went to this place to try to find a new watering hole. Our bartender was not inviting. It seemed like only the regulars received hospitality. She seemed to be in a very important conversation with the "Local Biker Boys". We received our check, and there were charges on there that we didn't make. On top of everything, I left my sunglasses there. I called and talked to a waitress, and she said that she would put them up for me, so that I could get them. When I went back, they couldn't find them. They must've gave them to one of the regulars. I would give this place a 0 star rating, but that was not an option. Save your money and go to somewhere else worth while. I've been to dive bars with better service. read more

I will actually never return to this location again. Second bad experience here, but this one was worse & before we even got a chance to sit down. We were on a waiting list and since there was no where to sit, we decided to wait outside. An employee (we'll call her l.m., since those were the initials on her hat), finished with her shift came outside and started calling a cab. She was obviously annoyed with him because when she got off the phone, she proceeded to call him a mother f*&$@&. A patron she apparently was friendly with went to talk to her and she used the term again to tell her story about the cab driver. We moved away so we didn't have to hear her language. (Had our 4 year old with us). He asked her to come inside and when she walked by us, she used the f":$@ word again. I said "hey, come on." And pointed to my daughter and instead of actually apologizing, gave me a back handed response. This was what she said, "I'm sorry, I work at a bar, I don't cater to families and kids." i told her, "they have a kids menu which makes it a family restaurant." Her response, "I'm sorry you're so offended, but I'm off work and I don't have kids, so I don't need to watch my mouth". My husband said to her that since she's still wearing the uniform, then she's still on the clock. I went inside and told the hostess to cancel our table since this young lady walking by doesn't care to watch her mouth. The original girl, says to me that she's actually a manager and I laugh and say really? ! I can't believe that you're a manager! She insists that she's already apologized , we had a few more words and when I walked out, she yells, "wow!" I said, "yes, I was thinking the exact same thing! " read more

Last couple times we ate here the service keeps getting worse. They weren't even busy when we were here and our waitress only checked on us once. She was too busy chatting with Co workers who had nothing to do. The food was good, but not as good as it used to be, and beer was warm- even after we repeatedly asked for an ice cold beer. read more

2nd time here in a row for the UFC fights. Sitting on the patio with 3 girls working, and not a single one asks if they can get me a drink in almost 2 hours. I'm use to a $100 bar bill when I go watch the fights, but now I just drink before I come and don't have to worry about them taking any of my money. read more

I was in on Thursday night and it seemed obvious that once you become a regular you get great service. But, until then good luck. 2 bartenders and 5 customers at 11 pm and I had to walk up to the bar for drinks or to get their attention. read more

Came into this relatively empty place. Had lots of tvs and a good vibe. I sat down and got a beer...that's where it went south. The servers are not pleasant and are very inattentive. I asked how the tacos were ($1 on Tuesdays) and the sever looked at me and said, "they're tacos". Got blue cheese when I asked for ranch. Couldn't beg them for a second beer, had to go up to the bar to get it. Yes, they are pretty servers. I hope you enjoy your $1 tip on a $40 bill beautiful. read more

Normally not so scathing, we ordered pretzel sticks with cheese. Simple plate we always order from cold beer and cheese burgers. The pretzels we very close to hard. Cheese sauce seemed watered down. I always ask my family for their input and my son said the same thing. You guys can't screw up something like this. It's not hard. At the same time, you had a pretty decent crowd here so maybe i was an outlier. We didn't say anything to the server because she was relatively new and very sweet. Not sure if I'd come back read more

The wings are amazing, spicy garlic is the way to go, good drink specials, great atmosphere and great scenery ;)

I meet a friend here for a business lunch. Probably not a good location choice. It was poorly lit and the music was rather loud. I felt like I have to talk REALLY loud. We ordered nachos and it arrived to the table dripping in Chili. They were so nasty tasting that neither of us could eat them. This may be a decent place to watch a sports game and grab a drink however it certainly is not a lunch spot!!! read more

Went for Thursday lunch. 40 cent wings. Tried BBQ honey. Medium buffalo and garlic parmesean. All three were very tasty and done to crispy perfection. Katie pur waiter was great! Will definitely go back. read more

Real chicken wings!!?! After eating fitty cent wings that don't taste like chicken these wings this place gives me hope. The wings taste like chicken and they make their own sauces. read more

Good burgers, wings and salads. Service not so much from the bartender Sydney-it was more important to talk to the other girls behind the bar as well as a few guys sitting at the bar than to bring drinks to my table. We waited over 10 minutes and it wasn't even busy. There wasn't any toilet paper in the ladies room, they were told about it and no one did anything about it. SMH, seriously? That's how you keep customers coming back? I dont think so. read more

It's really hit or miss here. Yesterday it was 30 minutes for a cheeseburger. The taste was ok but come on.

So.. I was skeptical because the reviews on here aren't so nice. But I promised myself that from now on, when I have a good experience, I'd talk about it. We decided to get some takeout tonight. Since I just got the coupon Cogburns sent out in that coupon pack in the mail, we figured we'd try them out. Pretty much the only way it's going to happen since our three girls aren't exactly thrilled to hang out at what is basically a bar. Called it in and the girl was super nice. I ordered 10 hot wings, 10 mild with light sauce, an order of the french fries, extra ranch and a dr. pepper. My husband picked it up and reports that not one, but 3 people talked with him to make sure he was being taken care of (better than Buffalo Bills Wild Wings btw.. where you can wait about an hour for takeout and people ignore you). So not only did they not forget the soda (which most every restaurant DOES when you ask for one for takeout), but they remember the extra ranch and that one was supposed to be light sauce. The wings themselves were a bit spicier than I like. Not their fault, I'm just a wimp. The wings were meaty and flavorful. Maybe a bit saltier than needed. I should have ordered bbq. I'm just such a wimp when it comes to spice. My hubby says his wings were delicious, he likes spicy! The fries were very very good! I'm not normally a huge fan of those 'fresh cut" style fries, but these were tasty. They put a couple tubs of ketchup in with the fries, so it wasn't cold ketchup, which I appreciate. Nothing like using cold ketchup on hot food. But the thing I love is that I didn't eat any of the fries until I'd finished my wings and while they weren't hot, they were still darned good. Not soggy, or hard at all. Still mildly crispy on the outside and soft on the inside. So all in all, when we're craving wings we'll be back. I don't normally write reviews.. it's hard to find time. But this place has been skewered with bad reviews lately, and I wanted to throw my experience is there as a positive review, for both the food and the service. Trying to support the local places.. read more