"I've had the absolute pleasure of working with the exceptional Tom Annear at Coggins BMW on…read moremultiple occasions, and I can confidently say that he's a true gem in the industry. Tom's unwavering honesty, coupled with his extensive knowledge of the vehicles, makes him a trusted advisor and a joy to work with. What sets him apart, however, is his genuine care and concern for his clients - he truly goes above and beyond to ensure that you're completely satisfied with your purchase. I've had the pleasure of recommending Tom to friends and family on multiple occasions, and I've never hesitated to do so. His professionalism, expertise, and dedication to his clients are truly unmatched. Even when my X5 was in for service, Tom took the time to follow up with me, demonstrating his commitment to customer satisfaction that extends far beyond the sales process. Coggins BMW is an outstanding dealership, and Tom is a shining star within the organization. The service department, led by the meticulous and caring George Ikonomou, is also top-notch. I've been impressed by the level of attention to detail and the customer-centric approach that the entire team at Coggins BMW brings to the table. If you're in the market for a new or used vehicle, I highly recommend reaching out to Tom Annear at Coggins BMW. He's an exceptional professional who will guide you through the process with ease, and his expertise will ensure that you find the perfect vehicle for your needs. Tom is, without a doubt, one of the most knowledgeable, caring, and customer-focused sales professionals I've had the pleasure of working with - don't hesitate to give him a call!"

Brand loyalty does not mean anything to both BMW Corporate nor Coggin BMW…read more We had placed an order for our 7th BMW, an X7, which would have been the 4th car ordered from Coggin BMW. When Coggin was looking over the 2022 X7 we were trading in, they drove the car and noticed a chatter coming from the X drive's transfer case. The car was 4000 miles and 4 months out of warranty. They did not want the car for a trade-in at all. After doing research we found out that X drives can develop issues to the point they need to be replaced. The transfer case is filled with oil that, per BMW, should last the lifetime of the car.. Additionally there is a Class-Action lawsuit against BMW for not being proactive and fixing the transfer case issues. Coggin BMW, knowing these X drives have issues, never even suggested to us that we should change the oil to hopefully prevent an issue. However, many BMW owners have found the oil should be changed in hopes of preventing degradation of the transfer case components We contacted BMW Corporate in NJ to make them aware of our issue and hopefully get some help (Goodwill") in paying for a new transfer case, given the car was just barely out of warranty and we were longtime BMW owners. Corporate's response was "You should have bought an extended warranty". This is clearly not how you should be treating customers, let alone loyal longtime BMW owners. BMW has lost our loyalty.

Friendly,Honest and Straight forward"…read more  - Sparks55 We went to the dealer with an impossibly tight budget for a used car. Rob took us in hand and did an internet search of all their dealers and found several vehicles that met our needs, Linda our sales lady brought them to the dealership for us to look at. They kept trying until they found our Mitsubishi Outlander. They bent over backwards to find us a car within our budget. Jay the finance manager was friendly, enjoyed talking while he was working on the paperwork. I give them 5 star reviews for their honesty and their straight forward no nonsense sales strategy. Will buy a car from them again READ LESS

I made an online appointment for 9:15 last Saturday morning for the "$9.95 full synthetic oil…read morechange" that was advertised online. When I got there at 9:05, I was told that "[my] service advisor was out today. Go in and have a seat, and another advisor will get you set up." I don't know how that was possible, because I hadn't done anything to select a service advisor, or go through chat, but I did what I was asked to do. I watched people who were there before me go to the desks. I watched people who came in after me go to the desks, and at 10:15 I still hadn't even talked to a service advisor, so I told the young lady at the customer service desk that I'd been waiting for an hour without even talking to an advisor and I didn't have all day to wait. I canceled my appointment, went to the oil change place a block away, and was on my way back home in 25 minutes. I don't anticipate ever going back.

From the first phone call, to driving off the lot, on my way home with a new truck - this…read moredealership was honest, very fair with the trade-in value, and made the entire process of getting into a new vehicle super easy. It's a couple of months after my purchase - my new truck is PERFECTION - not a single concern, extremely happy! I didn't even have to go to the license bureau - everything was taken care of - my plate came to my home via Fed-Ex! I highly recommend Coggin Acura if you're looking for an honest good deal on a vehicle & don't want put up with any monkey business getting on the road quickly with your new car.

Unacceptable Service and Total Lack of Concern ​We have been…read moreloyal Acura customers for over 10 years and have leased or purchased more than eight vehicles with the brand, but our experience with Coggin Acura Services has been an absolute nightmare. ​We are almost two years into a lease on a 2025 Acura with about 30,000 miles, and we have had to bring it in for service ten different times . The starter has failed and been replaced three times, the battery was replaced, the AC recently had to be worked on , the rear seatbelt sensors malfunction , and the radio constantly cuts in and out on resulting in loss of GPS functions during road trips. Most dangerously, my kids and I have been left stranded at traffic lights and stranded in a parking lot when the started on/off feature malfunctions and the car decides to not turn on. ​Every single time we bring the car in, the service department just patches the issue and sends us on our way, only for the exact same problems to return a few months later. ​When we finally sought real help, or so we thought the General Manager Melvin B. completely dismissed our safety concerns. We were essentially told to go elsewhere if we are unhappy with the sevice dept at Coggin or start a new lease and get rid of this car--requiring us to pay out-of-pocket for a vehicle default we didn't cause. We feel completely helpless, unsafe, and uncared for. ​Coggin Acura has completely destroyed our trust and confidence in this luxury brand. . We hope Acura/Honda Corporate steps in to rectify this, because this dealership's management and customer service are completely unacceptable.

Honestly i went thru hell and back when i bought my car but that was all resolved thanks to…read moreKelleigh at Ride4u Fort pierce. She did her due diligence and check every last thing on my car to make sure it was working the way its suppose. I could list a number of issue but she made everything easy for me and I'm glad i got to work with her she's the nicest person you could meet.

**Update to my original review:**…read more After going back and forth with the dealership for several months regarding an issue with my truck, I was finally able to get in contact with Raul, the Parts Manager. He was extremely helpful, professional, and made sure everything was handled correctly despite all the difficulties we had along the way. I really appreciate Raul stepping in and making things right. He definitely deserves recognition for his customer service. My only wish is that I had been treated this way from the beginning. It would have saved me a lot of frustration and made the overall experience much better.

DO NOT BUY FROM ARRIGO! We bought a beautiful vehicle from…read morethem in 2024 and come to find they LIED to us and our car had multiple accidents. They actually gave us a fake carfax. So frustrated and they jacked the price up NEVER AGAIN!!!!

Professional and not pushy at all. Did not but my car there, but felt the staff was honest and…read morethat is a lot to say considering what you find in car dealers.R ecommended.

Free oil change coupon. They used the wrong weight oil. Can you believe the dealership used the…read morewrong weight oil?? Discovered this after I looked at receipt. Called them and left VM. No return call. Had to file a complaint with Nissan Corporate. Remember folks, if someone gives you something for free, there is a cost hidden in there somewhere! Ended up changing the oil myself the next day. Truly shameful. Dealership was aware of this problem as I included them on correspondence with corporate. No attempt to correct mistake. Look at all the poor reviews here.