Got my first riders vest! Love it. Hard to choose with so many beautiful female vests. #sharboogie…read moreis in place. Daytona here I come.

Nice selection of top quality leather and motorcycle gear and accessories for both men and women…read more Came in because I was looking for a helmet and was impressed with their leather goods and boots. Ended up finding a great pair of riding boots that were practical for a rider (vs a passenger) and cute to boot! They didn't have my size but were happy to order them for me. Got a call about two weeks later and went to pick them up. They didn't charge me when they ordered them because they wanted to make sure they'd work for me before they took my $. I like that policy! Funny how a good pair of boots makes the riding experience. Not my first time on a bike but first time owning one and TBH, I was intimidated (hadn't ridden in a very long time and even then I hadn't ridden much, mostly been a passenger). But wearing those boots with a good sole that gripped made a huge difference. Was it all in my head? Probably not, but I'll take all the help I can get. They have an embroidery machine on site and we're making patches when I went to pick up the boots. Very cool store. Helpful employees. Great selection of riding gear for a relatively small store. Thrilled it's local and so convenient. (Now for the DMV to get me my bloody title and plates so I can get to check out my new ride for real. Because of pandemic been waiting 4 weeks and it could be longer. But that doesn't make any sense because DMV counter services are limited to appointments. Has DMV reduced staff by 75-80% to have increased turnaround time from one week to four or five? See what I mean?)

This is a wonderful store and I am glad I found it. All the staff are extremely friendly and…read moreaccommodating. David and another staff helped me and my young son pick out gear for 20 mins past closing time. Can you get stuff online? Yes, but you cannot get this service? No! This store will get my business exclusively from now on.

Whether you have a motorcycle or not, please go checkout this place!…read more The staff is freakin awesome and very knowledgeable! I very recently flew into OR from Hawaii, bought my motorcycle in WA and rode to VA. During my ride, my mirror came loose and wouldn't stay in position. Denise (manager) could have sold me new mirrors to "make a sale" but instead she got a tube of magic, applied it twice and my mirror is in perfect position! Aaand they gave me referrals to great local mechanics. I've been in customer service for over 30 years and know outstanding customer service when I see it. Don't believe what you read, GO THERE AND SEE FOR YOURSELF! I know I definitely felt the Aloha and will be back! Mahalo nui loa, Kathleen E

Idk why this place doesn't really have reviews yet, but I loved my experience here so much! I came…read morewith my friend and the 3 men working here were extremely nice and welcoming. They helped my decide what gloves to get (literally stood there and hung out with me while I decided between a handful of different gloves one by one due to my indecisiveness) and located everything I was determined to get pretty easily. I would really reccomend them for customer service and just being knowledgeable and not pushy! I even inquired about a model of a cbr the little toy model ones and the workers were SO SO willing to look up, show me the options, and decide if I want to order one (browsing the colours), they also didn't act weird when I passed on the other cbr models cuz the one was i wanted was all black like my bike . Wish they had more places like cycle gearrrrr!

Awesome place for any motorcycle need. They went far and beyond for me today. They have my business…read morefrom here on out!

This is an excellent motorcycle dealership! I've been…read moredealing with this shop for years and I trust them with all of my motorcycle maintenance and tires!

Thanks again to the fine staff at Moto Richmond for hooking me up with a fine machine . If your…read morelooking for a great ride and friendly folks , ride on over to Moto Richmond and get your cool ride . Be sure to ask about rain gear . Lol

Customer service was non-existent. A sales person did open the door for me and greeted me on his…read moreway out to help another customer. Three employees that appeared to be sales people. Never approached me. Limited inventory on the sales floor so I went out back and saw a lot of new side by's so looked at those. Still no one. Went back inside and all three were sitting around one desk and STILL never acknowledged I was there. I was prepared to pay cash for a $15K purchase. Walked out.

Best dealership in the area to work with. We've bought a few bikes and ATVs from here over the…read morelast probably 5 years. Always great communication and willing to work with you. We had one issue and it was resolved no questions asked. We'll never go anywhere else as long as they're in business!

I came in to buy my very first bike and had a great experience…read more They have plenty of parking and are located right on Broad St. Super easy to find. Roger greeted me as soon as I walked in the door and offered any assistance I needed. I'd done my research and was looking to get an entry level bike and Roger was able to answer all my questions. I love the design and simplicity of Honda bikes and ended up purchasing an orange Rebel 300. It was probably the easiest vehicle purchase I've ever made. No pressure, no problems. Bought and drove off. I had my spouse drive it home and he loved the ride! I've been riding it around the neighborhood and getting a feel for the friction zone all afternoon and I'm in love! It's perfect for a novice and I really appreciate Roger getting it to me today!

I would never recommend Honda House to anyone. It was the worst service I have ever had…read more They gave me a quote for one number, and when I asked multiple times to confirm, they said it was final. I get to the store and suddenly there is a registration fee. Then, going through the bill together after I paid, it turns out I was charged that registration fee twice. When I pointed it out, they changed their answer and said it was a tax fee, which I had also already paid. On top of that, I told them four days in advance that I needed a fast pickup and asked them to have everything ready. They said, "No problem, we can do it in 15 minutes." I get there and it takes two hours, so I had to leave and come back. Horrible service.

Superb quality and customer service beyond belief in 2024!!…read moreI got a custom sized belt in short order to meet my immediate needs for next day use. Owner and staff is super friendly and knowledgeable!!! Get all your belt/shoe, and biker gear needs from there !!!

They have some cross communication issues but he does a nice job…read more Just be sure to get very clear on the charges.

We rode to Richmond for a nice day on the road and a meal. When we came out of the restaurant my…read morebattery was totally dead. I called Steel Horse HD at 3pm on a Friday evening. I talked to Lt Dan. He called me back shortly and assured me he was on the way. Shortly after our conversation he arrived with the trailer. Secured my bike and took me back to the dealership. Once there we were offered all the amenities to make sure we were comfortable while we waited. The staff was very friendly and got me back on the road in record time. Lt Dan actually called me the next day to make sure we got home safely and offer his assistance if we ever needed the dealership again.

In my Opinion ! About 5 years ago I test rode a Road King at there old location and it rained so…read morethe salesman let me keep my Independence Custom Red w Silver Dragon Tail in there showroom overnight so as not to have to get wet from a thunderstorm & dirty up my chopper. Very nice service & great people to work with as they went out of their way to help me out. Would Definitely Buy a Hog from them in the future. Could not ask for a better experience in my opinion.

It's been a few years since I had my own bike, but when I heard about the new Honda Rebel 1100, I…read moredecided it was time to get back on two wheels. I contacted a couple local dealerships to ask about the availability in mid-February, since I knew the supply would be limited once the bike was released. John emailed me right away when one hit the showroom floor, so I traveled down to check it out. I immediately turned around as soon as I stepped foot in the building, as so many of the staff members and customers were not wearing any masks or had them tucked under their chins. (Again, this was in mid-February 2021, before the majority of people had access to a vaccine.) However, we had our N95s, so we decided to try to keep away from other customers and ask any employees who would be working with us to mask up. Thankfully, John put on his mask when we reentered, so we met with him. Originally, I thought I wanted the black Rebel, but the one they had in their showroom was already sold, so I took a look at the available red one. The deep merlot color really started to grow on me the longer I looked at it, so I checked out all the aspects of the bike. Since it was such a new model, everyone was learning about its features together, including the phone charging port under the seat. As I had not planned to buy the bike that day, I had to go home to get my checkbook after putting down a deposit. (They don't have options for credit or digital transactions if you aren't financing your purchase. It's cash or check.) However, they did a great job of getting the bike prepped in the meantime so we could take it home. I was also able to pre-order accessories, like heated grips and a front fairing. (The fairing is still on back order, but I know there are supply issues throughout the country right now.) I'm really thankful to John for letting me know about the bike as soon as it was available and being respectful about wearing his mask around us. It would be great if additional payment forms were available when paying outright, but I know many people typically finance. It's a nice showroom floor and they seemed to be very knowledgeable about all the items they sell.

Beware of the freight and set-up charges. Both are excessive and the dealership is already…read morereimbursed for the set-up. A lot of local dealers employ this scam which is why more experienced buyers end up at West Virginia dealerships where they don't pile on the extra charges and are happy to have your business.