Quick and good service with a smile. Popped in with a flat rear tire on the wheel come off the bike and left 15 minutes later all fixed up

We were visiting from out of town for a race and had an unusual problem that would have kept us from racing. The staff at Carytown were so friendly and helpful, and were able to find us the part we needed very quickly. The race went well thanks to them! They really saved us!! read more

We had our bike worked on June of this year then went up north in our RV the next day, but the tire went flat again. Well the guy initially said there was a problem in the liner and they charged us 23$ stating he fixed it. For 2 months it went flat every single day so I had to cart around an air pump in a backpack. We stopped back on our way home 2 months later and said it wasn't fixed and they still charged us another $20, again saying there was a problem with the liner. Maybe go somewhere that will fix it the first time!. Very bad customer service to charge 2 times for the same thing! read more

they treated me so well last back tire popped they replaced the whole used tire for $36. is great. The customer service is great. I'm going there this morning to fix my front tire because it popped so excited to go there read more

Andrew, Tyler and the rest of the guys at the short pump location (as well as my old shop in Carytown) are extremely knowledgeable, professional, helpful, and friendly. They knock it out of the park every time. Their passion for the cycling community comes is easily apparent! read more

I dropped my bike off for a yearly tune up. The brakes and suspension needed work but the derailleur and drivetrain were working perfectly. When I picked it up they recommended over a hundred dollars of additional work to fix/replace my shifter/derailleur. I suspect either incompetence or dishonesty since they have serviced my bike before and never commented on this issue. The bike no longer holds a gear when going uphill or under high torque. I will not be getting any more service from this shop. read more

I had my issues with CBC years back thinking they best serve only serious skinny cyclists. Last two times here they treated me very well and the work on my bikes was done right first time. Big changes to customer service. I recommend them without hesitation and will be back. read more

I purchased my first bike here which is a Specialized Crux Expert. Everyone in the store is extremely friendly and the conversations are always good! I come here for anything I need. Highly recommend! read more

After moving down from NYC in the dead of winter, I needed my bike to be looked at and re-adjusted. I looked at locations around my area and found that CBC also had a location in Short Pump. 1st visit - Just wanted to browse; was automatically greeted with a "hi, do you need help with anything?" 2nd visit - Needed to swap pedals out and speak to someone about a bike fitting and what it entailed at their store. I spoke with Brandon at length about the bike fit (he is the fitter at the location). We also spoke about ordering bikes and how long the delay would be due to manufacturer's shipping and supply issues. 3rd visit - After speaking with Brandon at length about the bike fit, and reminiscing about the old one had back in NY, I decided to schedule the bike fit. Let me tell you, the fit here vs the one I had in NY was worlds apart different. Brandon checked: 1. Flexibility of legs, feet/ankles, and hips 2. Strength check to see if core was stable and where he might have to make adjustments 3. History of pain/surgeries/average time on bike per week Brandon had an approach of bottom up; Started with the shoes/feet/insoles to the saddle, then to the handlebars and stem. Felt great after the fitting. Offered to get it all the measurements and new stuff back on the bike within the hour but I needed to get back home for work, so I will picking it up tomorrow. I will update the review once I get my bike back and have had a chance to ride it on the trail. read more

Looking for a helmet. Can pretty much get it anywhere but wanted to check out Carytown Bicycle Co.,Short Pump. Walked in and not a SINGLE soul acknowledged our presence. Not a hello, welcome, we'll be right with you, let us know if you need help with anything. It can't be the mask because we're all required to wear masks now. Did we need an appointment? Not quite sure what was going on. I know bikes are either sold out or on back order but c'mon guys. Maybe we didn't look like bike riders? Just gonna ride elsewhere then. read more

Really great customer service. It's difficult at times to know your place in line because the check our process isn't structured. That's the only area of improvement. read more

really wanted to purchase my grandson's balance bike locally and was so excited to find this store. I went in around 11am and asked for a bike with air vs foam tires. I was shown a cute red bike, picked out a helmet and even put a little green bell on it for Christmas. My salesperson was excellent until I asked her to pump the tires for me and she returned to the counter to let me know that it didn't need pumping since the tires were foam. Honestly, I should have requested them to void the transaction but I left with bike in hand. Within an hour, I started doing research and again decided that I preferred air tires and called the store and worked with a rep there who truly tried his hardest to find me a bike that fit my specs. He said that he felt like we could work out the 10% restocking fee which I happened to notice on my receipt. They were unable to find any bikes that they carry that didn't have foam tires so I went to the store to return the bike. I called to let the salesrep know and the manager answered the phone about 3pm (4 hours after the sale) and basically said that there costs associated with any sale (credit card fees and physical restocking) and that small businesses need to protect their sales. I returned the bike, the helmet and the cute little bell and guess what, I have already found another local store that really wants my business and, without asking, is even giving me 15% off any accessories for the balance bike with air tires. Not sure if Carytown Bikes had a bad day, was too busy or what but the $20.00 restocking fee just cost them a potential future client. And, for the record, I own a small business and credit card fees don't come close to 10% and the restocking probably took all of 2 minutes because the bike needed to be rehung on the wall and the helmet put back under the table. I hope that, at the very least, they give that restocking fee to the first salesrep that helped me. In today's environment and in view of the season, I'm sorry that this company doesn't believe in a little goodwill! read more