I called SIX TIMES. No one answered the phone. It is Monday, May 4, 2026. I was on eternal hold…read moreEACH and EVERY time I called. Never heard a human voice. My Mother's house has been sold, and my Realtor asked that I cancel service so the new owners can get service under their name. I am using this as a way to both complain regarding incompetence and cancel service for Frances Anness 521 Shenandoah Drive Harrodsburg, KY 40330 Immediately. This "company" is ridiculous. Connie Edwards ccedwards78@gmail.com

Horrible, they won't cancel my service, I have called 4 times and when they say it's cancelled…read moreapparently cancel my request and if that wasn't bad I haven't used their service because the trash cans are in my ditch waiting to be picked up they are empty and have been for over a month, I called today and there was no record of my request, even though I have emails to back it up and told me that it was a miscommunication, how cancel my service means just that. Their customer service is the worst I have ever dealt with, their drivers break the lids to cans and they want you to pay 50.00 for a replacement can. I have 3 cans when I originally ordered 1 but instead of canceling they just keep billing me and sending a new can. I have requested countless times to pick their cans up and they won't even do that.

So apparently they just recently upgraded their website and the mayor of Lexington stated that…read morepayments are going to be made to Lexington, instead of being outsourced to Cincinnati. The only option I wish they had was to set up recurring on credit card. What if I do not want my payments to be taken out of my actual bank account?

I am in the process of selling my house. I called and let them know I needed a couch picked up and…read morethe lady said they would pick it up if I locked the arms and foot rest down so I ducked taped them in place. The day went by they were supposed to pick it up and I called and she said it has to be 100% wrapped in plastic. That would of been nice to know up front. Now a photographer is coming to take pictures of the house and Im stuck with a couch sitting out front. Service is a joke from this company.

This company is trash. Literally! I work for an apartment complex on the Southside of Lexington…read moreKY. This service has no pride in their work. They leave piles of trash when they empty our dumpsters and skip us outright if so much as a soda can might be in there way. I have spent months cleaning up after them, and at present have a mountain of garbage piled in front of our compactor. What a bunch of lazy drivers and managemen. They fail to comprehend that our dumpster sight is used by the entire city. People from off property dump here constantly. I do Rumpke's work for them every day. Do not depend on this compan.