Love my glasses and had an awesome experience at Treasure Coast Square / Jensen Beach location of Cohen's Fashion Optical! Both Denise and Romario took excellent care of me. I had a tight turn around on new progressives (glasses and sunglasses) and they delivered to make sure I had my glasses for my vacation. The glasses turned out great and at a great price! Huge thanks to Denise and Romario! read more

Cohen's Fashion Optical - New Tom Ford glasses. - Optometrists Near Me - Jensen Beach, Florida

needed a nose piece on my old readers Brandon Hunted some down and installed 2 new ones with a smile. great service. Asked for price. Our pleasure was his reply. Can't beat that. read more

I had the best experience from start to finish. I was just window shopping for frames. They have a LOT to choose from. Romario Brown greeted me and noticed the style and color frames I was looking at. He got me right in to take my eye exam. Now I did order special lenses and was waiting on my frames also. I really wanted my glasses for my trip and my lenses were in but not my frames. Romario made sure I had a loaner pair and when my frames came in exchanged them for me. Long story to say great customer service! read more

Cohen's Fashion Optical - Silhouette frames I've been looking for these everywhere! - Optometrists Near Me - Jensen Beach, Florida

I don't like how the progressive works . Can't read up close . $300.00 for progressive lenses is a lot they, anti reflection $60.00 transmission over $400.00 ,poly $40.00 . And. The frame of choice $$ read more

This Cohen's optical location in Treasure Coast Square is Amazing! I just purchased a pair of Burberry glasses with transition and polarized lenses. I am thrilled about my overall experience. When you first arrive you will be met with the friendly, professional and genuine Destiny! She will put you at ease immediately. Your great experience always starts at the front. Romarrio the store manager is also phenomenal. He is absolutely attentive, professional, and an expert in his field. The selection of glasses include a wide array of designer selections! Highly recommended for all of your optical needs! read more

Cohen's Fashion Optical - Glasses - Optometrists Near Me - Jensen Beach, Florida

I was very hesitant to leave a review but now that the corporate has taken over they earned my business back. The general manager was there and there is gentleman named Mario I believe is his name very professional and goes way above and beyond to help you out give them a try again you want be disappointed read more

Denise Fitzpatrick the general manager of the Cohen's Optical Shop at the Treasure Coast Mall was extremely helpful and generous with her time! She was pleasant and patient as I needed to have prescription sunglasses adjusted. Thank you Denise! read more

Denise Fitzgerald & Jomar are great! They are nice & very knowledgeable. I recommend going here.

I went to cohen because of a grand opening flyer I received... I have a very difficult prescription and was overdue for an exam... From the minute I called to the minute I walked out the door with two new pairs of glasses was nothing short of a fantastic interaction... I received my glasses within the time frame I was told, I felt my satisfaction was of the utmost importance... Despite a neighbor telling me she had a bad experience in the past after I started the process of new glasses with Cohen, I told her something must have changed , and I now know they they are under new management which has obviously changed the whole experience at this store... I have to give a shout out to Romerio, the sales manager... he sincerely cared about what glasses I needed for the type of work I do and the active lifestyle I live... and i was super grateful for that... Don't listen to the naysayers who have used Cohen in the past with a bad experience... the new staff/owners are doing everything they can to show that they have changed the entire customer experience and make up for the challenges the previous owners had created... read more

It's been 2 years since I went to Cohen's for my exam and was pleasantly surprised of the changes the store has gone through. Not only has the technology changed with the times but the customer service is where they excelled far greater. I am a leader in sales and found Dennis took great care in not over promising the delivery of my lenses and I was pleasantly surprised how fast they arrived. Romario greeted me when I came to pick them up with a smile and enthusiasm as well as Brandon who brought my new frames out. Everyone from the smiling girl at the front desk to lastly meeting Ana who asked me about my experience and showed interest in my sharing that I worked as a teenager for cohen's in Manhattan. After a brief history of Cohen's journey from 1927 to present, I will continue to be a loyal customer. Thank you for making me feel like a guest and not just another customer. read more

RUN AS FAST AS YOU CAN! PLEASE READ ALL THE COMPLAINTS ON THE BBB BEFORE YOU PROCEED! https://www.bbb.org/us/fl/jensen-beach/profile/optician/cohens-fashion-optical-0633-3305/complaints Beware of this place! We waited nearly 3 months for glasses. Originally seen in the Jensen Beach office, they never told us they were closing shop! I called numerous times, left voicemails, went in personally only to find the gate closed and the location locked in the mall. We went to the SLW office 4 times. The employees were down right abusive to their elderly customers - one elderly lady was in tears and the way the man at the counter talked to her was unbelievable! I felt so bad for her. After nearly 3 months and the worst customer service I've ever experienced we never received our glasses! Dr. Durante's actions are criminal and abusive. Please do your research and protect your family from this fraudulent place. Another customer told me Durante is committing insurance fraud and their insurance company is doing an investigation. A law suit has been filed against Durante - it's public record in Martin Co. look it up! There are numerous complaints to the BBB! Every single customer in that establishment is angry and has been waiting months for glasses they ordered and paid for. One particular female employee with short curly hair and tattoos, heavy set was extremely verbally abusive to the customers. To call this place a circus is an insult to the circus. This place is a sham and absolutely horrendous. Please be warned! read more

Cohen's Fashion Optical - Please do your research! This place is fraudulent! So many elderly are being taken advantage of. It's a disgrace! - Optometrists Near Me - Jensen Beach, Florida

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Today I visited Cohen Optical for a warranty issue on a pair of glasses. I was met with fantastic service. My glasses were replaced within one hour at no charge. This place is under new management. They are really working with people. Very satisfied. read more

Cohen's Fashion Optical - My new glasses. Perfect - Optometrists Near Me - Jensen Beach, Florida

JOMAR was very knowledgeable and patient. He explained the difference between the different brands. He also was fun to shop with ! Thanks !

I had not been back to this store since the new management took over. BOY was I missing out. Professionalism is actually an understatement. Romario Brown, the new manager, was a breath of fresh air compared to how the store was run. My family has now returned this unit and will not go anywhere else. Thank you Cohen's Fashion Optical and a huge Thank you to Romari!!! Jim G read more

This is a corporate store, and it is far better than it used to be under the the old management. Mario is back and he is providing service to customers that is second to none. I am an extremely satisfied customer. read more

Romario Brown has great customer service, very friendly, and helpful. He was very caring.

The new management is extremely helpful. Much better experience with the new management.

If I could give a zero I would do so !! I ordered glasses four months ago and have not received them yet. My daughter ordered contact lenses three months ago and we have yet to receive them. We are giving some lame excuse as their own back order. Just ridiculous..... they want you to pay upfront, but they don't deliver the products. Beware of this company and go somewhere else .. read more

This place has very bad customer service. The lady's at the front desk will literally roll there eyes and pull out attitude without any shame. This place is beyond getto and unprofessional compared to any other! Being busy is not an excuse to have an attitude with every customer that walks in. read more

If you want to be able to see, do not go here. My entire family has worn glasses and never have I heard of a place that takes months to get your glasses back. My aunt who is close to 90 years old and can barely see told me that she's been waiting for over 2 months. She didn't check Yelp cause she was at the mall and decided to go with this place. She even went back to check on her eyeglasses because they were not responsive to her calls. She told them she was also going to be out of town for the holidays and still no glasses. She told me what happened and I am calling this place for her. I was on hold for a long time and they came back saying the technician would need to call me back. I cannot believe they are still in business after all the negative reviews. I plan to report them to the attorney general and the consumer business bureau to look into these negative complaints. read more

STAY AWAY Everything you are reading in these reviews are true! I recently visited the area and lost my glasses. I had used cohens 3-4 years ago and was satisfied with the service. I went to get an exam and new glasses and was told 2-3 weeks which worked with our schedule. After 4weeks I went back and said we were leaving the area and needed to cancel my order. The profusely apologised with a lot of excuses and agreed to put in a rush order to meet our schedule. 5 days later when I went to pick them up I was told they weren't ready with the same excuses and was told they could make them a rush order. Again. When I told them that I already fell for that lie and wanted to cancel my order they said I would have to wait for a supervisor to come back in to approve. Just have a set again. I had been waiting 45 minutes to be seen by then and told them I would cancel through my credit card company. I'm not sure how they are still in business but if you go there after reading all of the reviews- it's your own fault. STAY AWAY! read more

By far most abusive, incompetent,rudest retailer ! -Ordered glasses on Sept 2 told me 2-3 wks. Called each week nothing told me they would call me when ready Called on Oct 14, 6wks later,put on hold for 15 min, and told me they had arrived! No call, who know's how long they were there! - Go to pick up glasses, walked into Debbie Durante scolding out loud a young worker named Austin, in front of customers, lecturing on importance of customer service, meanwhile she is dressed and looked like she just rolled out of bed including white tube socks and bright pink house slippers! We addressed her rudeness with her! - Then there is Mark Paradiso (who told me his name was Harry Styles) and is supposedly a manager at SLW location. He was extremely rude and sarcastic ! All he was doing was talking to people about everything else but glasses! When asked if he could talk about the job at hand he became very offensive! He quickly said it wasn't his job! Extremely sarcastic and rude . How is he a manager ? I asked him for his name he responded Harry Style which I replied" you must mean Styleless. Extremely sarcastic,rude and offensive ! Walking around like he owned the place,talking loud and not helping anybody ! Kudos and Shoutout to Austin who I pulled aside and told him to not take any rudeness or disrespect from anybody in life ! Austin is the only worthy employee! Cohen Optical it's like the Dollar Store of Vision Care !!! 5 Stars for Austin None For Cohen read more

Do not go to Cohens optical for contacts. Ordered and payed for contacts July 28, 2023 and still no contacts on Jan 17,2024. Asked for a refund after waiting patiently 5 1/2 months. Had to wait over 30 mins to get a refund. I had to wait for the contact person to show up. was told I had to have a manager to give me a refund initially. I will go online to order my contacts at 1-800 contacts. I ordered them and they were mailed same day and I had them delivered to me and I got them in 4 days. read more

Cohen's Fashion Optical - Optometrists Near Me - Jensen Beach, Florida

Stay away from this place. It's been over three weeks since I went in for an exam and ordered contacts, still no update on when my contacts will be in. On two separate occasions I've called to try and find out what was going on but all I got was a false promise for a call back. This afternoon it was "Nikki" who assured that someone would reach out but that was also a lie. Surely it cannot be this difficult to return a call and update your customers. All around disappointment. read more

Went thinking I'd get the 79.00 progressive lense advertised. Cost me 260.00 Told glasses be ready 10-12 days. Day12 I called and put on hold 15 minutes. Tried chat ans was told someone would call in 24hrs. 48hrs later tried calling again. This time on hold 10 minutes. Chat again and told someone would return my call in 24hrs.. I replied I tried that already. Called again and got through this time and told my glasses would be another 7-10 days due to some sort of equipment problem. So now I wait. 3 weeks is bs!! Should have gone back to America best.. 260.00?????? For bs service and still no glasses. NEVER AGAIN read more

Both my wife and I recently had the pleasure of having eye exams and purchasing new glasses here. We couldn't be more pleased with the service, selection, quality and pricing we received, as well as the kindness shown to us by new general manager Denise and her outstanding team. HIGHLY recommended! read more

Went to the store in Treasure Coast Mall to pick up my glasses. Dropped Rx off on 4/15/2024 . They were out of business, store empty, door locked. No telephone call. Loved Dr Durant but what happened? read more

O stars!!!! Still waiting on glasses from January. Contacted customer service not only by email but by calling to. Got an email back saying they would contact me in 24 hours....still waiting on that. Just horrible. read more

I waited for two months to get my glasses and when I went to pick them up a short lady with brown hair and tattoos broke them immediately. She then proceeded in a condescending manner to tell me I could purchase the frames on amazon and bring them back to be "fixed". I paid $100 for this service and will not be coming back. I suggest you find a better place for your business as well. read more

I regret coming here. Not only did they break my glasses (which I wrote about in another review), they also gave a prescription for contacts that has been troublesome to fill. At other places I've had no trouble, I just get contacts. Here they give some obscure contact brand that they are promoting, which is ridiculously expensive. I've been trying to call them to change my prescription for the past several days. And they never call me back. I highly recommend going somewhere else. read more

Cohen's Fashion Optical - Optometrists Near Me - Jensen Beach, Florida

Ughhhhhh I hate this place!!! The wait is ridiculous, even when you make an appointment... made an appointment for 10:30 AM and it is now 11:45 AM, still waiting around. It's a joke. The prices of the glasses are so high, you'll get better deals online. Three of the employees were standing in the behind the counter gossiping instead of helping customers. Update: got home today and of course my mom has a gigantic stye in her eye. That's disgusting, I want my money back. I can't believe that they're using unsanitary utensils around peoples eyes. See picture. Gross! Update update: My mom was up all night in severe pain. And the doctor has called her in to come back immediately, and has prescribed antibiotics. This is ridiculous. I will never take my mother here again. read more

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THIS IS THE RUDEST PLACE. I waited in the sun until the mall opened at 11 am and was the second person in the store. The young fellow in the back told me I needed to see the manager for an adjustment. So I waited patiently. When he finished with two people and it was my turn he told me to sign in. I told him the young guy sent me to him. He insisted that I needed to sign. There were 12 people on the list that had come in behind me. So after waiting and sent to him, he wanted me to wait more? He has attitude like he's on some power trip. There are a lot of choices. This place isn't one of them! So I was asked to respond from Laura V. in customer service. I responded and received no reply. So there it is. read more

Where are my contacts!!! 5 months waiting OMG! Horrible! A lot of patience and prayers to get them ... yet... Nada! Something is terribly wrong! Used my insurance to get them! ‍ I WANT MY CONTACTS! read more

Really splendid service, very detailed consult, they were jammed packed but moving easy. Will be going back soon. Brian (Manager) super outstanding service...!! read more

Waited 3 1/2 weeks for my glasses to be ready , nobody called me, nobody communicates. There is one really rude person that works there and I really don't even understand how he keeps his job. I finally came to pick up my glasses and had to wait about an hour just to get them, it's an absolute ridiculous set up they've got going on here, no organization. read more

This is the worse place I've ever dealt with! I bought glasses over 2 months ago. They refuse to call me back so I stopped in. They say oh we have them here but don't want me to have to wait so they'll call me tomorrow. That was over a month ago. They pick up the phone and hang up. I went to the store and they now shut it down. No phone call or nothing. I call every Monday and they say they will have a manager call me back which never happens. I can't even tell you the amount of ppl who have lied to me at this store!​ read more

Ok, yesterday I drove a distance to talk to the mgr Bryan, since no one would return my call. He told me it would be ready by 5p. I knew after 5 weeks of waiting that was too easy. Today I called to check on them. After 30 minutes of waiting for their call, I called again and fussed with a sweet girl that said she'd call me. Now, hours later, I started to write yelp review and saw another number. I immediately spoke with AJ, who, after putting me on hold for 10 minutes, said it is not ready. I said just credit me. He said I'd have to come in to the office. My last call is to amex to claim a dispute. The worst customer service EVER! They keep taking orders every day and can't produce. TERRIBLE! read more

Zero stars. You get greeted with an attitude the minute you step into the store. I had an appointment and after three hours still waiting to see the doctor I asked how much longer and was told another 40 minutes. Super loud music and you sit in the middle of the store with people walking all around you. Very uncomfortable and annoying. The employees are rude and unprofessional. I walked out and will never come back to this dump. Made another appointment somewhere else and within half an hour I had my proscription for glasses and new contact lenses. read more

Terrible experience. Cohen's ordered my contacts on July 24, 2023. As of October 4th, my contacts are still not in. After numerous calls and poor customer service, I finally had to cancel my contact order. This was a huge waste of time. read more

If I could give zero stars I would. I am not for giving bad reviews but the experience that I encountered warrants a review. Here's a list of great customer service lacking in this place. #1 We ordered glasses six weeks ago, kept getting the run around that they had equipment problems. Finally, after having to call them in the sixth week, it's miraculously ready. No bother calling your Customer to tell them. #2. As we sit at the place waiting to be called, the manager , Debbie Durante, proceeded to discipline her employee in front of all the customers. #3 When dealing with one of the employees they proceeded to lie to us who they were. Very rude gentleman who claimed he was Harry Stlyes , but in actuality is the store manager Mark Paradiso of the location inSt Lucie West. This business claims to be a family operation yet they treat their employees and customers with a lack of respect. Stay away from this place, it is an assembly line that lacks professionalism and courtesy to the customer. Please Debbie or whoever, don't bother to say you want to talk about it further. read more