Fire in their dryer at the property I manage. They took way too long to respond and told me they'd send a tech out to repair it. The DRYER HAD A FIRE INSIDE!! THE DAMN THING NEEDS TO BE REPLACED- EVERYTHING HAS MELTED. Replace the dryer! read more

I live in an apartment building that uses these machines. I have never been through such hell during laundry. These machines DESTORY everything. They do not use enough water, saying for the normal amount of soil costs extra, even that is not enough. Clothes come out dry, covered in soap, somehow dirtier. The dryer, I just had to pay SIX dollars juat to dry a single load of laundry. The clothes came out wrinkled, not, blankets ruined, texture is gone. All of my whites had yellow stains on them that were not there before. Ive tried super small loads, ectra fabric softner, different machines. They all rob me blind and destroy all of my stuff. I have to drive an hour away to my moms to do my laundry there because they just basically take my money to ruin my stuff. They tried to make us pay 3 per wash & per dry. ​ read more

They switched from laundry card to debit card . In that event they told us to return are laundry cards for a refund my card had $300+ on it they never refunded my money they rip people off. read more

They need to make it less frustrating to get a refund. My complex uses this company for our laundry room. Can't tell you how much money I've lost because the machines have errors almost constantly. read more

they suck peace of junk dryers ,, i live in a apartment complex used 1 washing machine to wash and 2 dryers to dry my clothes both were high heat,, not over loaded 1 dryer dryed my clothes and the 2 my clothes were still damp , there suppose to be comercial they are a peice of junk,... wow put another 25 cents and only get 8 minutes what a rip off ,, before they had coin machine the washer broke down right in the middle of rince cycle and my clothes had water not drained so i had to use another wash machine ,, the coin meter company gave a envelope to my office instead to my apartment which i gave my apartment number which was totally stupid i never got my 2 dollars back,, ,, iam telling every one go to a real laundry mat dont waist your money ,,customer service is a joke i called them so many times to complain about there washers and dryers read more

I live in a building that checks income carefully before a prospective tenant is given the green light for a move in. So why make me pay $5.25 for a load of laundry? That's $1.75 to wash, $1.75 to dry, and $1.75...to finish drying. Why no option to add a quarter for another ten minutes? Or.....heat up the dryers? Why do I have to hang laundry in my apartment for a day or two before I can use it? read more

Would select 0 stars if possible. I have been calling them to fix broken dryers since DECEMBER. It is now the middle of March. I called my property management company and my landlord let me know that I'm not the only tenant that's been calling. We only have 6 dryers for our entire complex of like, 50 units. So we're down to 4, and every time we do laundry it's a nightmare. They lied to me several times that they came and fixed the machines. Every time they said they looked at them, they were not fixed. Genuinely, fuck these people. Fuck them. read more

Washers are always breaking down. Service to get them working again takes forever. Totally disgusted with them.

I live in Portland Oregon 97202 You guys are raising the washing/dryer price a quarter when your machines can't even dry right to begin with?! I have to put extra quarters in EVERY SINGLE time due to the lackage of drying. Even when I decrease my load sizes. This is crazy. At this point it is 100% worth it for me to go to the laundromat just to prove a point. I'd rather not waste anymore money with your company If you're going to keep raising prices at least make sure your machinery is worth it read more

Coin Meter Company - Whoever is employed couldn't get the date right - Laundromat Near Me - Portland, Oregon

This company is a scam, my husband and I tried to do our laundry last weekend, and every time we ran our card it said no connection, and then said declined multiple times we tried multiple machines at the end of it all we still had dirty laundry, and they ended up charging or our bank account with eight loads of laundry that never got done. Our cards are fine. We are filing a dispute with them right now. Save your money and don't use these machines. read more

Convinced this is just another scam. My college has these in our dorm, but I'm better off hand washing and drying. The machines are always broken. My clothes will have plastic on it out of the washer and come out soaking wet out the dryer. read more

I've always had a problem with their machines no matter which building they're in. I have had to request refunds many times due to being double- or triple-charged, and their card system sucks. A person should be able to use a debit/credit card or even -- GASP -- cash to do laundry, instead of a company's proprietary card. Complete and total nuisance. read more

Great concept terrible execution. The online system to try and reload a card makes it impossible to do so and was likely build by a high school student from the 90s read more

Called months ago about losing my laundry card & needing to transfer my funds to new card it had over $10 on it super frustrating & never received a call back after multiple attempts.. read more

This system is garbage. My actual rating is zero, but that's not allowed. They are liars and thieves. The website says it's simple, yet I have tried repeatedly to log in and set up an account with frustrating results. I paid them $20 to revalue my card, yet I am still unable to access those funds to simply clean my clothes so I was forced to go to work in dirty clothes today. My profile history does not show that the funds were paid, but my bank account does. What was so wrong with dropping coins in a machine? This is set up for owners, not tenants. I bet every positive review is from an owner. They are not the ones actually doing laundry with this system. This system victimizes the poor, particularly downtown people who have to go several miles to use a coin op. They only get business because we have no other viable option. The website is clunky and barely functions. They don't have 24 hour customer service, even though many of us do laundry at night because we work all day. I know children that could do better. read more

I'm sorry to see the low-rated reviews and also sorry these other Yelpers have had problems with Coin Meter. I've been fortunate and have received excellent service from them over the last several years. Most recently, I had several new residents moving in and the leasing office was a little discombobulated due to the fact the regular property manager had to have emergency hospitalization and had run out of the reloadable cards. I called the Coin Meter office and asked their excellent customer service representative if they could send out one of their techs to drop off several of the cards and instructional brochures. The next morning they dropped off the cards and brochures just before the move-in festival began. Talk about relief and being able to remain a competent manager. Coin Meter supplies washing machines and dryers under contract to apartment properties. The properties under contract to Coin Meter through the property management company I work for probably waver right around 75%. I see all the of the options at the different properties: strictly quarters, reloadable cards, and the best of all are the ones that use one's own debit card or credit card. If there is a problem with one of the machines, we can just call Coin Meter and give them the machine's info (prominently displayed on the ID tags on each machine) so they can make whatever repairs are needed. Both management and residents are welcome to call to ask for service, and that's excellent because on a crazy-busy day even a moment's worth of help, such as a resident making the service call, can bring down a management staff member's blood pressure. There are procedures in place to help get money refunded if there's a glitch in the process. As I mentioned above, their customer service staff is stellar, and their repair techs I have found to be equally friendly and professional. Since so many of us live in apartments now and also are into clean clothes, I do recommend Coin Meter. They've been great to work with so far, and unless something drastic happens, I can't see that changing any time soon. read more

Their washer and dryers always work in our building, much better than any other apartment complex (with other W/D companies) we've lived in.

It is a total nuisance. We need a web site that works (this one does not). Not everybody has a computer especially elderly people. We should be able to start our laundry the fastest way possible, not have to mess with "revalue" - it has not worked for days, having to change my profile for the new card that because we keep misplacing them - why do we need a card? All these goofy numbers and the archaic little gadget in the laundry room. We should not even have to pay for laundry or make it feezable, easy, fast, practical, workable. This system is a major pain and super dysfunctional. read more

Our laundry dryer machine in SE Portland is not functional today on a Saturday. This company has terrible service, there are 6 families who all do laundry on Saturday but Coin Meter does not care that our machine is broken. We will be lobbying to the owner of our apartment building to change companies. Thankfully I know an alternate laundry machine company. Also good friends with the owners at American Property Management and will be letting them this service is unacceptable to not have repair service on the weekends. Coin Meter's website is fraudulent, they say they repair on weekends but they do not, they have false-advertising. read more

Absolutely terrible laundry solution and company in general, thanks Northwest Rents property management! You'll have errors loading cards, redeeming in machines, getting any support from the company whatsoever, and getting any refunds on card balances. read more

Lots of machines just grab your money and then don't work properly. If you contact the company, there is no response.

I wish I could give them ZERO stars. The machines are kept at a MINIMAL performance...aka....working, running water and heat. that is all all. They are filthy, they are old, and if they break down, the repair rate is 2 weeks out, if that. As a renter, owner or company I would NEVER recommend or use this company again. For ANYTHING. read more

I guess I've been lucky, as I've really had no problems with CoinMeter. Machines work fine, I've never had a need for a refund. Definitely preferable to having to go to the bank for rolls of quarters to do laundry! One star off because sometimes the card revaluing machine acts a little wonky, but I have no real complaints. read more