Service is always good when i come with family staff is friendly ! Clean always . Everything is fresh !

Got the strawberry marshmallow ice cream. Quick and easy. Great service and friendly. Very chill atmosphere read more

Cold Stone Creamery - Strawberry Marshmallow Ice Cream - Sample - Ice Cream & Frozen Yogurt Near Me - Alexandria, Virginia

Cold Stone never disappoints! The ice cream is rich and creamy, and I love that you can mix in all your favorite toppings. Quick service and always a sweet treat. read more

Today I stopped in to have my favorite ice cream-coffee lovers. 2 different types of workers present. 1. Asian lady, she was friendly and helpful but gives you just enough ice cream to the rim of the cup. No mound or scoop above. 2. The other young lady gave you a mound of ice cream above the rim and in waffle cup. Her presentation and friendliness was not present, not sure she enjoys her job. The back counters were covered with cut cakes and boxes of cakes pre-cut, pretty messy. I'll be back because I like your ice cream. read more

Great milkshakes and ice cream. Parking is easy and they actually take Google/Apple pay. A couple of tables inside and a couple of benches outside. read more

Cold Stone Creamery - the interior of a cold stone creamery - Ice Cream & Frozen Yogurt Near Me - Alexandria, Virginia

Other than over mixing the ice creams(used to work at one) everything here is great. Employee who helped us yesterday was very nice and friendly. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Alexandria, Virginia

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Pretty solid establishment. They were well staffed to handle crowds. They hand out masks to customers Bc they require masks in their stores. I appreciate their concern for the health of employees and patrons. They have some serious mix ins. Very high quality ice cream. Indoor seating is still not an option. There is a bench directly outdoors. They do not accept Groupons. Wish I knew that before purchasing my order. Close to other shops. An great stop To take a break from shopping read more

Coldstone is my favorite ice cream shop and I go just about EVERY Sunday. The Richmond Highway shop is my favorite location because they make my Chocolate Devotion just right. Kuahe (so sorry if I misspelled your name) normally makes my order because she sees me every Sunday and knows what I like. She's so friendly and very welcoming. I'm not sure if she's the assistant manager but she has like a leader/manager presence about her. The shop is clean, staff is friendly, the line moves at a decent pace if it's busy. It's located in a shopping center so it's plenty of parking. Coldstone is my special treat to end the weekend and I highly recommend this location if you're in the area. read more

Awesome ice cream and customer service!! Definitely coming back and it smells great inside read more

The creamery was very busy but very clean. The workers were fast and kind :) My mint ice cream is very good, expensive but it's good quality. read more

Cold Stone Creamery - Mint ice cream - Ice Cream & Frozen Yogurt Near Me - Alexandria, Virginia

The service here is excellent. I was greeted instantly. There many options for ice cream and other items such as smoothies. I also love how everything is so customizable so that it is exactly how you want it. The overall ambiance is great as it houses a warm and welcoming environment and there tables and seats provided. Additionally there benches outside which are great when it's hot outside to enjoy a nice cool ice cream. read more

I ordered from them recently on Grubhub. I got the milk and oreo cookies shake ($8.11) and a chocolate devotion ($7.43). The sales tax was $0.93, the delivery fee was $3.99, the service fee was $0.82, and the tip for the driver was $5.00. I don't like paying the Grubhub fees, but I don't mind paying a tip for the driver. The shake was excellent and the chocolate devotion was very good. I live on Franconia about a mile west of Telegraph; the items showed up in about 45 minutes or so. No complaints. read more

Delicious!! So glad to find they had chocolate ice cream made with almond milk. Good mix-ins of peanut butter, fudge, cookie dough, and waffle cone bits. I got the small and it's definitely enough for someone who doesn't have a huge appetite like me! Staff were friendly and accurate, and fast even though the restaurant was busy and it was near closing time. read more

Cold stone...I remember why I never go here. The store was not crowded but the employee was very new and didn't know how to make the orders or ring up items making the visit take longer than normal. I understand everything one starts out new but he needed more training I did think the product was ok but nothing special. The mix in items don't excite me and the ice cream is average at best. The large is over $6 with one mix in. Don't see coming back here soon. read more

My favorite ice cream that tastes great. The staff was nice and respectful even though it was late and the end of the day. The German chocolate cake ice cream is really good. read more

I order pick up and occasionally delivery from this location. Never and issue, great tasting ice cream! The one time there was an issue, the owner quickly responded and fixed, providing great customer service!! Highly recommend. read more

It's a convenient place to go as there are not many ice cream locations in the local area. Stopped by at 1417hrs on 30Apr2023 and a young lady wearing a hijab was cutting cakes for a bit with her back turned to me. Eventually turned around and seemed annoyed to have to help someone. Likely having a bad day but it was obviously flippant, I would patron for ice cream elsewhere if it wasn't so inconvenient to do so location wise. read more

Khue told us to write a review last night so thank you for the great ice cream and customer service!!

Love this cold stone they gave great portions. I get great customer service & the workers are always great towards me. i would rate more stars if i could!!! read more

The worst location in the DMV area. Either the owner and management are ridiculously cheap or the employees very poorly trained. I'm going with a little of both. Very poor customer service and very poor value. The employees don't mix the ice cream well for the signatures and don't give out the appropriate sizes. I recommend the crystal city location followed by the Hoffman location. I ordered a gotta have it golden Oreo signature mix with waffle bowl on the side and a gotta have it chocolate ice cream with butter finger, coconut, and toasted almonds. For a Gotta Have It size mix they gave me half a butterfinger to mix in, disappointing. For my golden Oreo, I asked for extra strawberries and she literally gave me 1 extra strawberry and charged me .79 for the extra mix in. NEVER AGAIN spending money at this location. read more

Don't bother getting a half gallon of ice cream bc they are not even going to fill it up all the way. Waste of money! Probably the worse Cold Stone, no punch cards, no samples, and no singing smh. read more

In and out, no problems no issues. This Coldstone was like all the others I've visited. So much has changed with Hybla Valley that all the old mall shops have long gone. The new layout of the mall itself is different. Rt.1 has been built up so much in the last 20 years. But, I digress. The ice cream is as always smooth, creamy delightful. And, again I point out, Coldstone is one of the only major chains, where you can get pure MINT ice cream. Not Mint chocolate chip, just MINT. I love that. read more

The three "staffers" on October 7 at 7:30 pm were horrible. They were yapping among themselves while patrons were waiting for them to take their order. Another Patron came in to pay pay for the pre made ice cream cupcakes and they just continued to tap among themselves. I had to yell over the counter to tell them they had a customer waiting. However they were hot to trot whenever an Uber eats driver came in. What's up with that??) They paid no attention to the few in-person customers they had. read more

I was disgusted with the service I received today. I came in at about 8:30pm stood in line like everyone else waiting my turn but was ignored like I wasn't there. There were 2 team members and 1 manager. I was next in line but one of the team members looked passed me and took the customer behind me. When I asked to speak to the manager, the manager told me she must've assumed I was with the person in front of me. They shouldn't just assume. The proper way to attend to a customer is to ask have you been helped or ask who's next in line. I honestly felt as if it was a race thing because of her alleged assumption. I will not be back. I've never experienced anything like this. read more

Recently visited this location after dinner looking to cure my sweet tooth. Actually, I had suggested we go to Krispy Kreme (the hot light was on!! OMG) but I got talked out of it in exchange for some sweet, creamy goodness. Boy do I wish I went to KK! I ordered a special, Brownie A La Something... Don't remember the name. It looked SO good on the menu and I couldn't WAIT to tear into it once I got home. Boo thang played it safe and got regular ice cream with chocolate shavings folded in. Anywho... I get my ice cream, use my gift cards, and go on home. I don't get a chance to actually eat my ice cream until about 10p, I got to CS about 10 minutes before closing (maybe 8:45ish?). I go to eat my ice cream and I can't even cut thru the brownie with my spoon because it is ROCK hard! I mean seriously, ROCK HARD. I didn't actually watch him make it so I thought maybe he put a cookie under my ice cream instead of the brownie its was so hard... And it must've been blazing hot because my ice cream was a soupy mess even after I put it in the freezer for a good 30 minutes before I got a chance to eat it. I haven't had Cold Stone in almost 2 years, so I was really looking forward to this. And I'm super bummed because I've been sitting on these gift cards since Christmas and finally got a chance to use them, only to be disappointed. I plan to call tomorrow morning to see if they plan to rectify the situation. Will keep my fellow Yelpers updated! And next time, I'll stick to the Hot Light ;) *Update 3/14/13* Called the next day to speak to a manager about my ice cream. Spoke to a lovely lady named Ann on the phone whom apologized for the mishap and offered me a replacement at no charge. :) I stopped by before going to Jimmy John's down the street for dinner. It was DELICIOUS! Thanks for handling the situation with such grace. I raised my review a star because of it. I will return! read more

The conundrum for me is that while it's nice, it's more expensive than the Sweet Frog just down the road. Now, it's creamy, and ice cream instead of yogurt, so if you like one over the other- you'll like it. I've been to many other Coldstone franchises that were more customer friendly, fun and not as dark as this one. Example: the speakers here are blown out, and sound like you're listening through a badly blown out headphone that's mounted to the ceiling. I mentioned this to the staff over 8 months ago and it was the same tonight. So as not to heap coals upon them, I like the sweet cream flavor ice cream. Just not enough to counter everything else. read more

I'm done with this location. The service here is poor. Today I ordered a birthday cake remix, as usual...the Like It size. I was helped by a young man by the name of Nate. He put the ice cream on the slate and put a tiny bit of chocolate syrup on there, I asked if he would put on a little more chocolate syrup (since usually they add more than that), he says it will be .79 cents extra. I'm staring at him because surely he's pulling my leg. He proceeds to put another squirt of chocolate syrup on, Barely mixes everything, then throws it in a cup and leaves a portion of the ice cream on the slate, which he scrapes off and discards...and proceeds to charge me an extra 79 cents. Really Nate? I will not be returning to this location. read more

Tiny cup of okay, partially-melted ice cream/sorbet/sherbet, mixed with a teaspoon of something for exactly 18 seconds = $4.29. FOUR. TWENTY. NINER. Four hundred twenty-nine pennies. Nearly 5 clams. For $4.29, I can get a half gallon of tasty ice cream and a bag of M&Ms and go freaking wild. read more

terrible service. We were the only ones there with 3 ( yes 3) employees. The lady asked if we were ready to order and we said yes. then a guest walked in wanted to know about cakes. she proceeded to ask the guest questions and complete her cake order. which took 15 mins. during these 15 min one of the other employees was taking care of online orders. however the other employee was "making waffle cones" as she told us. there was nothing out. nothing mixing or baking or anything. after the lady helping the cake order was finished she made the waffle cone lady come help us. Very rude. Very slow. Then asked why we didn't tip her. Never going back here. read more

I like this location and I haven't had bad service yet from here either. The staff needs to learn their portion sizes better. I ordered a Mine and there was easily enough extra to make it an Ours (the waiter did give me all the extra left over, so I'm not complaining) just saying that as far as business and profits go you're losing out on money from not having accurate portion sizes. read more

I love Cold Stone. Maybe because I love ice cream. What I DON'T like is the terrible service in receiving from their employees as I type this. I've been waiting in line for almost ten minutes. The guy with the dreads answered the phone in the middle of serving another customer and instead of taking the call later. He didn't help us instead walked to the back to finish the call. The woman who was with him helped another customer so we had to wait even longer. I do, despite the service, enjoy my birthday cake remix every time. read more

I might be able to give this location some stars if they didn't close early. It was 8:55 when I walked in and they said sorry we are closed. Ugh read more

Ice Cream Great!!! fast service not so much. Even though there were 2 people making the ice cream, it was sooooo slow, we almost walked out, he guy behind us did. read more

Cold Stone offers delivery. During the COVID quarantine that's great when you have little ones who have birthdays. In fact, Cold Stone's website is great. It directs you to the nearest store that will fulfill your delivery. However when you select this location they say the deliver it to your car. That is called "curbside pickup", Not "delivery." It's absolutely false advertising and it's designed to pull in internet traffic from the other franchise locations. Despicable! read more

This location has really improved. I was told that it was under new management and went to give them a try. The employees were pleasant and the store looked cleaned. I got the birthday cake remix with a waffle bowl. The bowl was crisp and crunchy. The brownie was a little small, but good none the less. Glad to see how this location has improved. I will be coming back. read more

Nice location for Cold Stone since it's located by other stores in the shopping center. Overall many ice cream flavors and combinations to choose from including smoothies if you so desire. The wait was a bit long considering there was only two people working the line, but the ice cream was worth the wait on a hot summer day. read more

My husband and I stopped in after our anniversary dinner in April. We both decided that was our preferred desert for the celebration. Unfortunately, extremely rude, uncourteous attitude of the young employees definitely spoiled it. We stood in line for 10 minutes. We were never greeted. I went to sit down after standing there and my husband stayed in line for us. We discovered we were standing in the wrong side of the line - only discovered that after asking fellow patrons. Ok. Maybe one of the two people working behind the counter could have acknowledged us or informed us. But whatever. We haven't been to a Coldstone since living in Colorado & did not realize the counter was set up differently. Anyway. Instead of getting my mint chocolate chip waffle cone, I received the apparent signature called mint mint chocolate chocolate chip? I inquired why there was chocolate syrup & stuff in it and the girl just looked at me rudely and stated that was the signature. I did not want the signature, never asked for it and would like, simply, mint chocolate chip in a waffle cone. She literally snatched the cone from my hand and proceeded to make me a new one....this time, though, the ice cream was the smallest size, like 2 inches below the top of the cone, but I was still charged the 'love it' size. I will never go here again. Ridiculous. read more

Ordered the mocha, the cup wasn't full but I pay full price for it.The service here is poor.I will not be returning to this location.

I used to love Cold Stone until a few times I have taken my children to this locaiton. It is a chain restaurant so you should have same experience but it is not. Waffle bowl was kind of stale and the attitude of the employee was not all that great. Well, they have a ice cream and mix in. That is nothing extra ordinary now a days. read more

Cold Stone ice cream is delicious. It is pretty expensive and this location is really slow, but it is good. It has some quirks, but I think still worth three stars. Because it is so crazy inside with a long wait and employees behind the counter just standing there, I usually don't go in. But, when I do, the product is still good. read more