As far as ice cream goes, I can't beat this location! It's close to my house & the late hours are great for when we have a late-night sweet tooth! Their creations are ALWAYS on fire & they have so many to choose from. Currently, the Falling in Chocolate creation they have for Valentine's Day is my favorite. It's creamy, has delicious brownies in it & it just hits the spot. The store is usually clean, as well as the restroom. The area inside is pretty large compared to the other location & there's seating outside as well. Customer service is hit or miss though. Sometimes, we're greeted with warm welcomes & other times, it's like they can't wait to get you out the door. The latter being more frequent. I hope the young people who work here realize how capable this location is but their attitude definitely makes or breaks the experience as a whole. read more

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Listen, as far as the ice cream goes, it's hard to mess up an order right? My problem with this specific location was the way the girl who was preparing the ice creams would do so without gloves on and then go to the register and cash out the customer... then help the next customer in line without washing her hands or using hand sanitizer!! Disgusting!!! I was appalled, I snapped one picture while I waited and walked right out after seeing this. I also noticed cash on the counter where it's evident food is prepared on and that's just unsanitary, I wish I would have had the guts to take a picture of that. I don't recommend this location at all! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Bakersfield, California

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The fat white blonde worker needs to work on her customer service. Honestly pathetic I could've went behind the counter and did this myself. On top of the fact I made an online order and they did not put my ice cream in the waffle cones that I paid for. read more

Cockroach is wanting some ice cream as well. it won't let me upload a picture, but if i can, i will upload it at the end. We saw the cockroach waiting for them to write on the cake Just hanging out in the vanilla ice cream. She removed it right away. She refused to discount the cake that we were there to purchase. She did offer full refund though. read more

Best Ice Cream ever! Always enjoy coming here with the family!? Service fast and reliable! Thank you so very much!

Why such a low rating!? Why all the hate? Lol. This location did us right! First timer today, and all was swell. Place was spacious, clean and empty lol Greeted upon walking in and was given very friendly service. Good vibes all around. We got 3 "I like it" (small size) build your own ice creams. I tried the new dairy free silk almond milk chocolate ice cream with banana, chocolate shavings and coconut flakes mixed in And it was delicious! Couldn't even tell it was non dairy! My hubby and mother enjoyed theirs very much too, plenty of flavors and mixins to choose from. The lady who helped us was friendly and very fast in service. Even thanked us for our tips! We liked this location and we will return when the sweet tooth kicks in for ice cream again! read more

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Horrible employees! Come if you like sadistic treatment and stingy portions served with double dose of bad attitudes from people who hate customers! You have to beg for more toppings and then get charged 10x the price! Example, I got 2 gotta have it with extra almonds and fudge sauce=30$. Cups were not even filled up! I asked the employee if he was mistaken, he replied smugly, "no but I can remove some of the Ice cream for you!" Thank you! What a poor excuse for a business! Absolutely the worst example of business practice! This had gone on for years as this place seems to get the bottom of the barrel employees! I'd go elsewhere but living in Rio Bravo the Ice cream would be liquified if I went any further. I dread coming here every time and only go if I simply Gotta Have It! Always leaving feeling disgusted and abused! Servers act like they are in prison, always a disgusted look on their face like you are such an inconvenience! read more

Terrible experience. We won't be back after many years. The inside was dirty. The employees were distracted. The girl that made our ice creams handed me mine as it melted everywhere. I told her it was dripping everywhere and she handed me a napkin. read more

Cold Stone Creamery - What I ordered compared to what I received - Ice Cream & Frozen Yogurt Near Me - Bakersfield, California

The ice cream was very horribly disappointing. We ordered a couple of ice creams that were then placed on the counter to melt slowly but surely before check out. For a banana caramel crunch with strawberries.. she really just added a strawberry and a half.. and less than half of a banana for a Gotta Have It size. It's expensive, disappointing and not worth the drive. read more

Don't support this business!.my autistic adult son was called a FUKING retard by the employee here..she made fun of my sons speech. At least 3 xs time while him n his friend were purchasing Ice cream.. completely inappropriate behavior from this employee.. I'm asking you NOT to patronize this store..completely unacceptable behavior..Management gave me their word, this situation would be addressed..as of 21 days later NOT one word or return call from KATELYN..THE store manager! read more

Efficiency exists here but that's about it. The staff works quickly and gets people served but don't expect them to be happy or friendly about it. I went in and got ice cream for my wife and myself and while the girl did make eye contact while taking the order that was the last of that business. She quickly made the creation, but forgot an ingredient that I had to remind her about and got them ready to go with a lid for me. I thanked her and in plain sight of 2 employees I gave them a tip just due to them being speedy, neither of them even acknowledged the tip much less sang for the tip like many other Cold Stone locations do they simply put their heads down and walked off. Not good enough for me too return with so many other options available in town. Thanks but no thanks. read more

Came here yesterday the service was a little lacking which is why I removed a star but it was so delicious I didn't care much about the service!! You wont be disappointed with their ice cream. read more

Cold Stone Creamery - Brownie A La Carte! - Ice Cream & Frozen Yogurt Near Me - Bakersfield, California

Always amazing!! Fair prices and fast friendly service. I've never been disappointed with a cold stone treat! Plenty of toppings and so customizable it's hard to choose! read more

I'm so upset right now, called in a online order, I had ordered a strawberries and fudge with bananas. The picture on the website is what I thought I was going to get, well the send picture is what I actually got. I called them right away and the girl said that when the person in charge comes in she will have her call me around 5pm... I tried eating it, but just threw it out in trash, I got busy, never heard back till finally around 8pm I decided to call them. Well get this, the girl I spoke with had to call the Mgr and said that I would need to take the ice cream back to them and they would make me another one. Really??? Wow just WOW!!! Never again I will visit this place again!!!! read more

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Me and my husband always goes have ice cream at this place and we just visited the ice cream place we were buying a cake for our son and a bucket of ice cream we started eating it and my husband got a long hair inside the ice cream. That very disgusting will not come back to this place ever again. They should be more careful when they package things. read more

Stellar ice cream every time!! Friendly staff and efficient. My only complaint is that I think they were a little rushed and didn't leave my ice cream on the cold stone long enough. It was already melting a dripping by the time I got it. That's ok though, I just ate it faster. Visited during Covid peak so there was no inside eating. The place was clean and tidy and smelled fresh so that was great. read more

Cold Stone Creamery - Salted caramel with heath in a waffle!!! - Ice Cream & Frozen Yogurt Near Me - Bakersfield, California

You would think during this whole shut down you would get exceptional customer service. Whelp not here. We brought our family of 8 here and the 2-12 year olds behind the counter were extremely rude to my wife and I. Neither one smiled at all the whole time. No greeting from the start and rushed us the whole time we were ordering. So much so they got our order wrong while making 2 of our 8 ice creams. Not to mention they were stingy on the ice cream and the toppings. The ice cream was melted by the time we got it home from our 5 minute drive. I mean I dropped $50 on ice cream the least you could do is pretend to appreciate my business. I WILL NOT BE BACK TO THIS LOCATION. It's sad that poor employees ruin your business. Thank you for putting a damper on our family ice cream run! read more

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I came to Cold Stone to purchase gift cards for students in my classroom whom were top earners in our fundraiser. On 6/5/23 In the evening I was denied my cards due to the fact that my 2003 $100 bill was too old. The person behind the counter said they only accept new $100 bills. I could have took out my ATM card but I no longer wanted to give them my business. Yougart Zone gladly accepted my money. Yougart Zone made pleasant conversation. I will no longer return to Cold Stone. read more

Ice cream time! You know what I know about this place. Excellent ice cream, good choices, good prices, clean, good location and the girl working provided excellent customer service. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Bakersfield, California

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I read the reviews and seemed to notice a trend: Everyone liked the place but were concerned about the attitude of the employees. While I could see this as a potential problem, I didn't experience it myself. I thought that everything was clean, employees were nice and the ice cream / milk shake were good. My only complaint was the price of a large milkshake vs the size of the milkshake. I would say that the 31 flavors just up the road would be a bit better value for the money... read more

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I really enjoy coming to Cold Stone Creamery and more if we have a gift card. My first experience here was getting a cake for my daughter since she wanted an ice cream cake and this is the only place I could think of that sells them. I'm glad I did because it was DeLiCiOuS! Everyone loved it and wanted more! I was glad that I got to purchase one item to serve the purpose of two. Anyway, today we came to get some ice cream for the house and the kids wanted to try almost everything and they did. The lady helping us had a lot of patience. At the end, the kiddos ordered a kids scoop of their favorite and I bought some ice cream for the house. Their prices for one scoop are basically the same as the quart of ice cream we got to bring home but you only get what they have pre-made for sale. Good place to reward the kiddos for good grades or just for a quick guilty pleasure. read more

Employees are rude and disrespectful, I asked if they had a customer service number to call about a reward I had got through my email and employee claimed they did not have a customer service number at all I went home looked it up and found the number on their website. read more

I like coming to Cold Stone after running errands or when my family and I need an ice cream treat. This place is on Mt. Vernon by Cruz Thru Car Wash. The place is a little dark and may need some light but it never stopped us from coming here. Their ice creams are always good and perfect for all occasions. The price is right and their staff are always nice and accommodating. I'm definitely coming back here. read more

There are not a lot of ice cream options on the Eastside, but IMHO this is your best bet. There is ample seating inside plus 2 outdoor tables on sidewalk in front of the store. There are 2 more tables on the sidewalk next door in front of Quiznos that I'm sure they probably wouldn't throw you out of if you wanted to utilize them for your ice cream guzzling pleasure. Cold Stone Creamery sells a variety of cold creamy treats including ice cream, frozen yogurt, sorbet, shakes, ice cream cakes, and even shaved ice. The ice cream is served in three sizes, referred to as 'like it' (5 oz), 'love it' (8 oz), and 'gotta have it' (12 oz). You choose your flavor of ice cream, sorbet, or frozen yogurt and then decide which mix-ins you want to have added. Instead of being sprinkled on top, the mix-ins are actually mixed in over a cold stone to keep the ice cream from melting. There are a number of signature flavors or you can choose your own combos. On this particular I was a bit of a purist and chose to have a strawberry mango sorbet in the 'like it' size with no mix-ins. It was very good, creamy and delicious, but I really only needed half the amount they gave me to be satisfied. Don't get me wrong - I finished the whole thing - I just didn't really need that much ice cream. You can also order larger quantities of ice cream (with or without mix-ins) to go in sizes called 'mine' (16 oz), 'ours' (32 oz), and 'everybody's' (48 oz). I've had the shaved ice at their other locations and it is pretty good, too! read more

Cold Stone Creamery - Storefront with outdoor seating - Ice Cream & Frozen Yogurt Near Me - Bakersfield, California

Wouldn't even leave one star. These little girls are RUDE RUDE RUDE. They need to lear manners. Place smelled and they were very careless with how they made things which made my decision of walking out easy. Worst ice cream place in Bakersfield. Not to mention they're wayyy overpriced. read more

Absolutely outstanding service from a Young lady by the name of Jocelyn. She served my two little ones with a smile. She was so nice and professional. Great speed of service. Check out was a breeze. Clean restaurant and great staff. Especially our server Jocelyn. We loved our experience. read more

The employees weren't wearing mask and that's a big no, no making our cold ice cream. I walked right back out the door. They should really be taking this pandemic more seriously. read more

This location is absolutely terrible. Each and every time I go in to make a purchase I am either barley greeted or not greeted at all. I am instead looked at with an attitude as if both females employees HATE their job. I am ALWAYS rushed and make me feel very uncomfortable when speaking to them because they'll get annoyed. The female that works night shifts with a long braid is the worst she has been there forever and acts as though she cannot remember the code to give me and my husband our military discount. I find that very rude and offensive considering she has used it random times before. I understand if they need a higher ups approval but they do not. Not only that, this dirty female had us waiting for her as she took her time in the restroom while NO OTHER EMPLOYEES CANE OUT TO HELP then she had the audacity to serve my order without washing her hands and the employee hand wash station. SO DISGUSTING!!!! Overall, this location just needs new employees. I would love to speak to a manger but at this point I don't even care too because as often as those females work I'm sure one of them is the manager and my words will mean nothing to them. I only go here because it's closest to my house.... read more

I would give you guys 5 stars however There is a specific girl who works here with greenish/blue hair that is always so rude to me. Always has an attitude when I nicely ask for a lid or for napkins. When checking out she rips the receipt out of the printer to give to me with such attitude. On top of all that she always makes me ice cream nasty. I ask for bananas and she mushes them I ask for caramel. I barely get any ! On top of all that the worst part is that when I went today she Cross contaminated food. Someone asked for peanut butter mixed with Oreo and she put the peanut butter ice cream in the Oreo ice cream that all the other workers take from for other customers !!!! THIS IS HIGHLY WRONG. Someone needs to probably teach her how to work with food before she seriously hurts someone !!!!!! read more

The last two times that I have been in to cold stone the customer service is aweful the girl was so rude and they never have the extras that I want in my ice cream!!! read more

This place needs to get rid of their lazy employees and get some that will actually clean the place. It's a disaster and way too much of a risk to enjoy ice cream here anymore. I wish I was able to get pictures of the counters, register area and whole front seating area... how disgusting. read more

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Dirty Dirty Dirty! This place is poorly managed and disgusting. Ice cream is scooped and handled with dirty hands and no hair nets. Feel free to view my photos for the side effect of buying ice cream from a place like this. Hair was found by a guest whom we shared this ice cream with and we brushed it off (thinking it was theirs)..... until we scooped deeper into the carton and there was 4 MORE PIECES of hair found and who knows how much more hair we ate before realizing this was a serious issue! I pulled at one of the hairs in the carton and it just kept coming and coming! Trying to calm my gag reflexes as I share this review. Please spare yourselves a hairy situation and avoid this place. read more

Cold Stone Creamery - Cold stone - Dirty and Hairy!!! - Ice Cream & Frozen Yogurt Near Me - Bakersfield, California

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I love Cold Stones. My favorite is the Cheesecake fantasy. I am however saddened by what has become of the beloved ice cream shop that once thrived with glittering employees have now been replaced with some disgruntled. There is however at this location a few awesome ice cream creation makers. The flavors are still stand up and very good. The place needs a face lift. Either way its the closest to me. read more

Always cold, always friendly, always delicious. They always recognize us! I love this location, much better than the westside. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Bakersfield, California

Always fast & friendly service. Great when you belong to the birthday club & get free buy 1 get1 deals. Coffee Lovers ice cream, Banana Nut Crunch are fantastic. A little pricey, but always hits the spot. read more

Nowhere near the same as when Cold Stone Creamery first began or even five years ago. I agree 100% with Corby! You're not greeted as you walk through the door anymore, the employees aren't smiling, there is some dirty, old cup at the register that say "tips" and even when you do tip they don't say anything. What happened!?! It used to be such a fun environment! Now it's sad! I asked the person helping us what do they put the York Peppermint Patty in and she said "I don't know, mostly the mint ice cream I guess." I asked her if they ever try new creations or make recommendations with the ingredients and she said "No, not really." Okay then....end that conversation or lack there of lol. Definitely not worth the price either. I ordered the Gotta Have It, Strawberry Blonde, no graham cracker crumbs, add brownie. She hardly chopped up the ingredients. The strawberries were maybe in half and brownie was in maybe three chunks, so it was basically not mixed in. When I got it home and tried to mix it better, it turned into the texture of soup. Sooo not worth $6.99 + tax. The two stars is only because the ice cream and ingredients are always delicious...I think it's too bad they've changed the standards, but if this is what is going to be like, I'll go elsewhere. read more

This place is not your typical coldstone creamery . It is filthy. The place is extremely dirty. Employee dont seem to be to sanitary. Also the employees are not to hospitable or welcoming. I would never visit this place again. read more

This is the worst place to get ice cream. You walk in and you don't get a hello, the second worker walks in and still no hello. Not even a smile. Absolutely ridiculous!! This is why the east side has a bad rep it's because of employees who don't know how to appreciate their customers. I really wish I could give them no star. Little advice, smile or greet your customers don't be rude. And please don't roll your eyes. read more

We saw this place when we were on the east side and decided to try it. The workers were very nice, not like rosemary's. The ice cream was very good. The store was clean and we enjoyed it. We asked for a receipt and they provided it. The prices are reasonable for the quantities and quality. read more

This cold stone is terrible ! yesterday afternoon I went to pick up a cake that was ready by 5:00pm and when I went to go pick it up the lady said she didn't know where it as and kept on making excuses that the cake was not ready but when the lady said "its no here , do you want to get one that is already made " ,My uncle responded angrily after making him wait 30 minutes for no reason ,she went back and finally gave us the cake with a ugly tone . read more