Super amazing staff! The girl with the glasses and boy with the hat are super amazing. I've been to this location on multiple occasions and the service is amazing I recommend. It is atrocious how pricy the items on menu are but it never disappoints read more

Horrible service , and this cake was very unpleasant . Not presentable , super messy . For $60 dollars I expected lots more read more

Cold Stone Creamery - $60 dollar cake ! What a disappointment , ugliness cake super unprofessional, not presentable at all . - Ice Cream & Frozen Yogurt Near Me - Bell Gardens, California

Deberían cambiar el servicio es pésimo Muy despacio casi 30 min para pagar una pieza read more

Very friendly staff, but felt bad that they were understaffed, only one person in the afternoon is ridiculous, whoever manages the store has to be on top of this read more

Our daughter had a free ice cream coupon from her elementary that expired on 3/29/20. So like the procrastinator I sometimes am I put in an order for our other kiddo on that very day & figured I could just walk in with the coupon since there wasn't a way to use it on the Cold Stone app. My husband was like, "Well, I want some too. Something with coffee." I knew he would "forget" to share with me, so I ordered myself some too. Our pick up order was ready in lightning speed. The staff seemed a bit bored. Gloves only. No masks or face coverings as they talked over the ice cream that they were scooping out for other orders. The location sucks. I'm usually bombarded by an individual asking for money. They never want you to buy 'em food. Not in my experience. This time was no different, although, I didn't ask if this particular dude wanted ice cream because he was more less hiding behind a column as soon as I walked out of the door.. Dude was already less than 6 feet away and started walking towards me. I wanted to yell back the F up, bro. Instead, I proceeded walking the opposite way towards my ride with a stop signal and "where's your PPE (personal protective equipment) at?" Dude seemed too high to figure out what the hell I meant so I kept walking. That was my "The Walking Dead" moment of the COVID-19 quarantine. The nice young man that retrieved my order for me from a nearby freezer apologized and stated that they weren't accepting the free ice cream coupons, but that they would be honored later. Dang it, I muttered, as I pulled out my phone. I had to order another ice cream for the kid who originally started this mess. Instead, the employee ended up making it on the house for me. The ice cream is alright. A bit overpriced for what you get. 1 x Create Your Own Creation / Cotton Candy Ice Cream / free mix-in Gummy Bears / "Like It™" size = $5.59 1 x Coffee Lovers Only® / "Like It™" size = $6.99 1 x Create Your Own Creation / Coffee Ice Cream / free mix-in Chocolate Chip Cookie Dough / "Like It™" size = $5.99 Subtotal = $18.57 TAX = $1.76 Total = $20.33 Tips are appreciated. I'll be back hopefully sometime later this spring, but not without Michonne or my own katana to fend off possible Coronavirus-infected zombies. I'm kidding... I'll wield a electric cattle prod instead. read more

Cold Stone Creamery - 3/29/20 - Ice Cream & Frozen Yogurt Near Me - Bell Gardens, California

The worker Jessica over charged my husband when he had coupons, when I called the store and was upset about the wrong pricing she claimed the coupon was not valid due to us adding toppings but yet still took the coupon from my husband? On the phone her service was terrible and rude and not helpful. The actual ice cream is really good but sad to say the worker made my experience terrible, please hire people with better customer service. read more

It would be nice if this place will stay open until 10pm, I got here at 932pm and they had the doors closed. In that case please change your hours read more

Cold Stone Creamery - open and pay - Ice Cream & Frozen Yogurt Near Me - Bell Gardens, California

Forgot how good ice cream was until I had this piece. I came to cash in on a gift card of 10$. I decided to order a pint for myself since I wasn't craving ice cream at the moment. The smallest pint was 10$. I wasn't craving ice cream at the moment but I took one bite and I couldn't stop! The pint was good I finished half of it. I didn't want to eat the entire thing in one sitting so I had to save the mouth orgasm for later. I'll definitely be coming back for more ice cream. The French vanilla with one topping is simple and perfect. read more

Cold Stone Creamery - French Vanilla Ice Cream with peanut butter cups - Ice Cream & Frozen Yogurt Near Me - Bell Gardens, California

When I arrived on Sunday, I thought the business was closed. It was empty and lights off. I went ahead and pulled on the door. Surprise, surprise place was open. Once I walked in, I was greeted by a female employee. She greeted me, but at the same time, I could tell she was bothered to have a customer. I guess her facial expressions had a lot to say. read more

Ice cream is delicious but Christal, who said is the manager, hung up the phone after asking for her last name. Called 2 more times and the phone went unanswered. I simply had asked if she doesnt want to provide her last name, if she's the only Christal at that location, but instead decided to be disrespectful and hang up. I wasnt rude, just surprised that she requested for me to travel back to the store rather than credit my card. I had called to request my money back for something I had ordered that wasn't provided. I was expecting to get a credit back, instead I encountered someone that clearly is unprofessional. read more

Best ice cream ever! The ice cream is made fresh in the back and the workers are always nice and smiling. Im a regular and go to this specific location for my ice cream cravings. A little out of my way but worth it! Just wished they had a drive thru. read more

It was my first time going to a Cold Stone creamery and this location. I went to place an order for a customized cake today around 12:30 pm and had an amazing first impression! Eli was the girl who greeted and attended me. Eli has great customer service! She was super friendly and helpful! Would definitely go back! read more

I'm so used to it always being filled; at other cold stones sometimes I even have to say not a lot of chocolate chips. This is a large Oreo overload!! Hella skimpy!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Bell Gardens, California

This is the 4th time I come to this cold stone after work. Tell me why they have there doors close by 830pm. Don't you guys close at 9:00 ? This is so ridiculous honestly! My kids be so upset!!! This will be my last time coming here! read more

I went yesterday with my mom. We walked in and the three employees were hard at work. One employee made my moms and the other made mine. My mom was pretty disappointed because her ice cream was less than mine, my serving was quite bigger than hers. I previously worked at an ice cream shop and understand how difficult it is to keep the servings the same size. In my opinion the prices are on the higher side. We sat out front to enjoy our ice cream and ALL the tables were dirty. read more

Cold Stone Creamery - Cheesecake Fantasy Ice Cream Creation - Ice Cream & Frozen Yogurt Near Me - Bell Gardens, California

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I like Cold Stone Creamery because they have unique signature ice cream creations. I usually go frequently to this one because it's close to home. The staff is nice and have fair customer service. They take your order quickly and let you sample the new flavors. You can create your own but it's best to order their signature creations. This time I ordered the Mint Mint Chocolate Chocolate Chip signature creation. The ice cream is good and doesn't taste too sweet and it's creamy. If you sign up for their emails, then you get coupons and chances to gain points to get free ice cream. read more

Cold Stone Creamery - Mint Mint Chocolate Chocolate Chip Ice Cream Creation - Ice Cream & Frozen Yogurt Near Me - Bell Gardens, California

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They don't mix toppings just put them on top. Tried to get an Oreo strawberry and they said no. Been coming here for a while and just going to stop Joe that they've started being stingy with the toppings. read more

So, if you would like to see how your ice cream is being prepared to not come to this location. They have more safety precautions than a hospital. Which is weird considering every store including the panda express next door let you walk in and order. then to top it off i got to see my ice cream order sit there while they helped another customer. read more

I really love the friendly atmosphere. The ice cream, cookies, and coffee are all AMAZING. I can't wait to see what the next seasonal flavor will be. It's quickly going to become my weekly routine. Love, love, love Karen! Thank you for opening up this business in our community. read more

This is a hard hat this too hard for people to I understand and it's taking me in circles free this week so I can call me 213 461 9927

By far the worst Service I received at Cold Stone ever! I wanted to order by phone and the manager said no! Then I was having trouble with the online order and she wanted me to order as much as I could online and then the rest at the store??? Like really?? I ended up ordering online and still didn't get my order correctly! The order was totally correct on the receipt and they apparently couldn't read the order correctly! So upset! If you want your order correctly stay away from that Cold Stone! I literally ordered brownies, bananas and strawberries but look at the picture no toppings plain ice-cream but they sure did charge me! Worst ever! read more

Cold Stone Creamery - Missing all my toppings! - Ice Cream & Frozen Yogurt Near Me - Bell Gardens, California

Staff where friendly welcome us when we arrive ice cream was delicious they are a bit expensive we spend 20 in 3 ice cream. 2 small and 1 large read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Bell Gardens, California

Im going with two stars due to my visit being semi pleasant. I went in because of course I had a craving. However, I went in knowing exactly what I wanted. I didn't wait long in line or for my order to be ready (this is the pleasant part). When I was handed my order, the gentlemen said "I put it in a love it size" so it doesn't spill over. He said you ordered one of the signature selections and that tends to happen with those. I thought to myself, that's nice of him. But he didn't just put it in a love it size, he charged me for the love it size! Is it not an optional size for the signature selections!?!?!?!? Left without tipping since I was charged more than what I ordered. Also, I was given brown bananas in my mix. I found the dark brown pieces as I was eating my ice cream on my way home. read more

Great and fast customer service. the girl that helped me today was a sweetheart sucks I didn't get her name...I 100% recommend this place read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Bell Gardens, California

Just ordered 3 items for delivery.... So far EVERYTIME I order from here they always miss an item. Today I only received 2 items. Never fails for this place to mess up the order.... Plus to top it all off it arrived melted... only reason I order is because my daughter is pregnant and likes coldstone. Sad SMH read more

Customer service is great (they get 5 stars), but unfortunately the outside seating area was not a pleasant sight. Trash all over and dirty tables. Not sure if this is the business' responsibility or shopping center's maintenance. read more

Went today to get ice cream. When we decided on Reese's Perfection cup the girl behind the counter scooping my ice cream says once the chocolate ice cream is scooped out on the cold plate... oh we are out of Dessie's pieces cups! Well that's the first ingredients in the ice cream. Then we asked about the portioned ones in the freezer. She said they are 8.99. We told her we will do that. We grabbed the ice cream proceeded to the cash register and Jaquelin rung us up. She says 9.99...I told her they told us it's 8.99 she says no it's not. Well with her attitude and being charged more than what I as quoted resulted in this comment. I would have called the store and asked for a manager it has 0's for the telephone number. read more

Bad costumer service! I walked in today asking a girl what cake would she recommend me. She then turns on the blender and talks over it saying there was labels on the cakes rather then her showing us what flavor the cakes were. read more

Giving it a 1 star for two reasons. 1. I ordered through GrubHub and was told it would be ready in 25-35 minutes. I got there 15 minutes, and my order had been done for a while. I never got any notification of it being ready, so the ice cream was melting already by the time I got it. 2. They didn't add any of the toppings my signature creation was supposed to come with. It was pure ice cream. Not ordering from this one again. read more

Came in last night with my fiancé, to grab some ice cream for his birthday. From the minute we came in the guys had great customer service, especially Luis. Thank You Luis! read more

Best ice cream in town. You get to mix anything you want to the ice cream.They are always nice to when we come in. They give recommendations when I want to try something new and even let you sample it before. So far great experience and flavor everytime we come. read more

Came here to pick up some ice cream cupcakes. Surprisingly they had enough for what I needed. The employees are friendly and try to get you in and out in a timely matter. Parking in this shopping center is always a mission. read more

Employee was apathetic. Place was clean and ice cream was good. Be sure to sign up for their newsletter to get BOGO

Cold stone ice cream is great . 4 stars for this Location only . Because the owners & workers don't love the job

Went in to purchase ice cream cup cakes or ice cream cookies. Freezer was empty!!! Except for a couple of cakes and small ice cream containers. I recently purchased gift certificates at COSTCO and was told that I would have to pay the difference since gift certificate for specific ice cream only covered $3.50 and ice cream price at store was $3.99 plus tax. Employees response was that each franchise charges differently (WTF?). Don't purchase gift certificates at COSTCO there is no real savings since you will be responsible for the difference. Oh yes. employee stated that manager is the only one that makes cup cakes and ice cream cookies. Unfortunately, I decided to stop by when freezer was empty. Only reason I gave 2 stars is that ice cream is good despite bad experience. read more

The Ice cream is delicious had the Coffee lovers with almonds in a waffle bowl and it was delicious! The employees are welcoming and friendly. If in need of a good comforting scoop of ice cream head on over to this place. read more

I dont come here often, but every time I do they have new employees. They keep getting younger and younger and thats not cool. Some teens tend to hate their jobs. Well thats the vibe I get because they dont smile and seem annoyed and miserable when I ask them to tell me what they put in a certain ice cream. This past Saturday we tried two new flavors; surrender to strawberry & I forgot the other one but they both had yellow cake. $13ish for both ice creams, love it size (medium). . . I'll keep coming because I enjou the ice cream. . . read more

Every time I come they are always closing early they suck , always show up with anticipation especially on this hot days , you would assume they want the business . read more

Banana ice cream drooool, a lil pricey for ice cream tho, local, clean, good customer service

This place is awesome. The service is great and there's plenty of seating outside to enjoy a delicious ice cream. The strawberry blonde is my favorite and the best one in my opinion. The IceCream cakes are also amazing. read more