Truly amazing! Ordered a custom petite cake for our intimate gender reveal for myself and my husband and they absolutely crushed it! From the moment we walked in, they were super friendly and helped us with the order in detail to plan and design our cake to our liking. We ordered around noon on a Wednesday coming straight from our obgyn appointment and they had it ready for us the same day around 6pm! We simply left them our envelope with the gender and they made it happen. Only $21.99 and completely worth it! The cake was delicious and even too much for just my husband and I, perhaps we were too excited celebrating once we cut into it lol but delicious nonetheless and saved the rest to enjoy later! I had not written a review in years but had to absolutely commend them for the friendly customer service and quick turnaround! We truly appreciate them so much for making it happen so quick for us to find out our first baby's gender. Thank you! We can't wait to go back for ice cream! read more

Cold Stone Creamery - Gender reveal petite cake - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

I like this ice cream and the variety of flavors. I love all the toppings you get to choose from to add to your ice cream. The place is small, with a few tables. I don't like that they do not have public bathrooms. I always take my nephew there and it would be nice to be able to wash his hands before and after he eats his ice cream there. Staff is always ready to take your order. It is located in a busy shopping center but I always manage to find parking near by. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

The ice cream is always great, the staff are friendly enough, and the location is small but clean. Nothing crazy to write about, but a great stop to satisfy that sweet tooth! read more

Today is Sunday, mother's day. It was pretty steady in there but the staff handled the line great! Our service was from Andre and the way he mixed in all 3 of our ice creams was top tier! Very satisfied with the service and our dessert!! read more

You can never go wrong with stopping at a cold stone when you're crazing some ice cream. The cold stone here in Eastlake is a pretty good one to choose. The staff is always great and helpful. They never seem to stress or panic when a line begins to form or when little children are running around already on a sugar high! My wife and I frequent this cold stone quite a bit and I don't see that changing! read more

The ice cream here always has been and always will be REALLY delicious, but the pricing has gotten a little out of control imo. It's great as a treat, especially if you have a BOGO coupon. But otherwise... you're probably better off going somewhere that isnt quite as pricey. read more

Cold Stone Creamery - Cotton Candy Ice Cream w/ Oreos & Marshmallows + Reese's Peanut Butter Cup Perfection (?) - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

It's a place where I always go for ice cream, and my husband and I love their ice cream. But today was the first time I tried their shakes and decided to write a comment !The name of the drink is "oh fudge!" & it was one of the best shakes I've ever had! read more

Cold Stone Creamery - the name of the drink is "oh fudge!" & it was one of the best shakes I've ever had! - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

My wife and I have been to different Cold Stone Creameries around town and when I discovered one by our new home, I decided to stop in and get my wife a cone as a surprise. I "checked in" on Yelp and found out that I got a free waffle cone. I showed the offer to the male employee and was told they don't accept Yelp coupons. I showed them that the coupon was for their location and after hesitation, he said that he will make an exception (this time) but that they won't accept Yelp coupons in the future. I marked my offer as "redeemed" and was then told that he couldn't give me the cone for free. Although I wasn't happy over what happened, I decided to "Yelp" my experience and vow to never return to this location again. I would rather go elsewhere due to the poor customer service and not honoring the coupon that I had. read more

Cold Stone Creamery - They would not accept my free waffle cone coupon from Yelp even though I confirmed that the offer was for their location! - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

Ryan deserves a raise. Never in my life have I seen anyone at cold stone make such a wonderful cup of ice cream. I have been eating cold stone all my life and he made my experience superb. The ice cream he served was magnificently mixed and the whipped cream was very aesthetic. Thank you very much for caring about detail! read more

Cold Stone Creamery - Strawberry n banana ice cream with almonds ( '' ) - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

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I ordered a cake and received ice cream instead. I told the uber driver that the order was wrong and she told me I needed to contact the store. I contacted The store and it seems like their employees have absolutely no idea what they are doing. They told me to make the order again and that they would refund me later. I still haven't received a refund. They also said they would give me a free gallon of ice cream when I remade my order. They didn't do that either. I have called numerous times to speak to the manager and they say he will call me back and he never does. The store is run by a bunch of uneducated teenagers. A supervisor needs to be on staff or staff needs to be retrained because they make too many mistakes! read more

As we walked in, the tables had all the chairs placed on top of them. Not one of the employees Had name tags. A female told us the chairs are put away because they do not allow indoor dining. After we ordered ice cream, they asked if it was to go. Why would you ask that if you don't have indoor dining? She said it was the owners policy not corporate? Great ice cream. read more

My friend and I walked into the store to find ourselves at the front of a 9 person line. Poor store design in my opinion, and awkward squeezing between the tables and the line of people. The small store got crowded quickly and the line continued to grow behind us. There was only 2 employees working, which is not adequate for a a busy hot Sunday. It took 15 minutes to get to the front of the line. The service was average, she wasn't friendly, but she wasn't rude either. I was charged $10.56 for to small cups of ice cream. The ice cream was average, a little over priced for average. A 15 minute wait for 10 bucks on average ice cream is why I rated it the way I did. read more

Cold Stone Creamery - Strawberry shortcake - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

I placed an order for pickup yesterday. We bought a cheesecake fantasy and the banana caramel flavors. I never had an issue with this location before because our ice cream is always made right. Yesterday's ice cream was not the signature way we usually get it. The ingredients were not mashed into the ice cream. The strawberry's and blueberries were all whole and frozen. It seems as if they were just mixed in. They didn't even mash the bananas or nuts in the banana caramel. The toppings were literally ON TOP. Very upsetting! Not sure if the ice cream servers working are brand new. read more

Cold Stone Creamery - Whole bananas & nuts with caramel on top only and not mixed in. Whole strawberries and blueberries in cheesecake flavor - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

Awesome place for a rich and creamy dessert... Came here the other night after dinner... The employees were great, super friendly... A good amount of ice cream and add ins to choose from... My husband just wanted plain french vanilla in a cone... Unfortunately, he said it didn't have much flavor.. My kids had ice cream with sprinkles, they were happy... Super sweet... I like.. But I think well stick to froyo read more

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I like it.. I love it... but I don't gotta have it because of the PRICE INCREASE. I love coming here because it's so close to the house. Cold Stone never fails when it comes to the quality of service and ice cream they provide. The possibilities are endless!! Parking is kinda bad here but there's always people coming and going so if you circle the lot you should find a spot fairly quick. It's a nice dessert place if you're eating at any of the neighboring restaurants. I came here on a cold night thinking they weren't going to be busy but I was wrong. I guess people still like to get ice cream regardless of the weather! I fell in line and checked out the menu as if something changed. I tried a few samples to see if I would change my mind from my usual order. I do this all the time but I still stick to my usual. Vanilla flavored ice cream with brownies. That's it! So simple but so delicious. Sometimes I like to add nuts or something for a little crunch but that's not always necessary. I always used to get the 64oz (don't judge me!! I have a method to my madness.) and enjoyed some there and took the rest home to put in the freezer so my family could enjoy also. I haven't been here for a while. I looked around for the pricing on my 64oz and to my surprise the price jumped up... by 2 bucks!! I remember it being 8 bucks but now it's 10 bucks. That's a 25% increase in price! Thumbs down. I guess I'll just keep my sample spoon and pretend it's gelato. Will I be coming back? Maybe.. maybe not. Definitely not as often. read more

This location still smells clean and heavenly. I've gone to 3 other locations and walked right out because they smelled of spoiled milk.

I normally get my ice cream from Dairy Queen but this place is way different and the ice cream taste different. I love that I was able to load my ice cream up with all the toppings I wanted and didn't have to pay by the pound. I ordered the coffee and fudge ice cream. My toppings were brownies, pecans and fudge sauce. I enjoyed my ice cream sooo much I went back the next day and brought the same thing. read more

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Not really happy with this location. I had a coupon which was for National Ice cream day BOGO free. On the coupon I got in an email there was an expiration date for 7/28/2019. I go in with my family and I asked the young man if we could use the coupon. He said yes and so I place my order. As we check out I show him the email and he then tells me he needs to make sure they can still take it. I hear him speaking to someone in spanish and comes back to tell me they do not take it and it was a one day deal. I said there is an expiration date. But they would not honor. I am very disappointed. read more

Cold Stone Creamery - Coupon that they would not accept. - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

The staff are always very nice and treat you with respect. They are always busy and the lines are long at our local shop. My kids love this place. read more

Came in the night of 3 August and a Asian girl with glasses had a Terrible attitude and was rude. Get rid of her and I'll come back

Iv honestly been running into too many issues here at THIS cold stone in particular. Weather it be the employees chatting amongst each other not even greeting as we walk in. To staff members simply chatting with friends at the register for upwards of 4-5 min right at closing time with a line hanging out the door. Also having to constantly CONSTANTLY watch over your ice cream to make sure it's actually being made correct has to be he most irking part of the whole visit. I SHOULDN'T ORDER A "EVERYBODY" SIZE COLD STONE CREATION & RECEIVE ONLY 1. BROWNIE. Or 5 chocolate chips. Or two spoons or a bag? ... my point being just hire some people that WANT, to work there. read more

Coldstone is now more expensive than it has always been! I might as well give my arms and legs for their ice cream. My boyfriend and I recently went to this Coldstone for a fundraiser. We were shocked when we found the increased prices..$5.09 for a "Like It" size? You seriously can get the same amount of ice cream for less than $2 at Rite Aid. We wanted to get our money's worth for this fundraiser, so we were about to order an "ours" size of ice cream to take home. At least one of the workers was kind enough to offer the less expensive ice cream stored in their freezers. Figures, you pay extra for the fresher handmade ice cream. I won't go back to Coldstone unless there's another worthy fundraiser going on. read more

Ice cream was bomb and service was great =) *One thing I've always wondered though, is if they really do sing when u put a cash tip on the jar... hahaa but I didn't have cash :( read more

Cold Stone Creamery - Mint mint chocolate chocolate chip with kit kat :) - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

I never do reviews but literally this location is Sucks! I put in a order through there website for pick up, I show up 20 min later. Keep in mind there is is no Line, not busy at all, there's just workers kicking it in the back doing who knows what. Finally someone comes and turns out they never even made my order. I wish I could take back my tip that I gave them through the app too , get your guys workers heads out of their asses read more

Service was excellent, dude looked like a valorant streamer and made a mess but saved it with the fudge on top. Top tier ice cream. Place looked nice too read more

to make this short - this is my ice cream.. i live down the road in Otay Lakes Rd so it's not like I drove a lot. While in the store the kid whom made my ice cream took a while - he might've been new. I felt bad saying something and this is my end result. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

Came to try and get ice cream for the family . Got my kids super excited . I Made sure they were gonna be open . Get here at 8:40 pm and they have the doors locked while workers are inside . How is it even legal. SHAME ON YOU COLDSTONE . Don't come here . I'll take my business elsewhere read more

Cold Stone Creamery - Closed cold stone - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

Slow service and poor customer service attitude! For a decade, I have visited this location and typically speaking is quite slow. But this past Thursday I had it with them. Knowing how slow is the service, I called in advance and asked for three signature ice cream, nothing out of the ordinary. The youngster that answer the phone suggested I order the ice cream in person since there was no people in line. I insisted and requested her to take the order over the phone, she said yes. I drove 3 miles out of my way to pick up the ice cream, by the time that I got there there were eight people in line waiting to order. I went directly to the cashier and asked for my ice cream, and the next thing I found out it's a very poor answer; we are to Busy and haven't been able to make it. Typical large chain that doesn't care about company branding and customer care read more

I was randomly craving some ice cream so I visited Cold Stone around 7:30 pm on a Friday and it was PACKED. Didn't think it would be so busy but there was a mad ice cream rush. My best friend and I got strawberry blondes in the "love it" size. It was yummy but there were a lot of chunks of toppings clumped together. The worker probably didn't mix the creations as much as she should :( and when she handed it to us it was already melting on the sides/down the cup. She was really friendly though and got to us pretty fast. Overall, I don't think I'd come back here anytime soon even though I live close by. They were also out of napkins at the time. I'd much rather go to other ice cream places. Parking also sucks. But it always does in this complex area. read more

Ordered pick up and everything we ordered was correct and it was ready when we needed it to be. Can't ask for anything more. Will definitely order from again. One thing though...during these crazy times, I appreciate it when rules are followed and especially when rules are carried out. On the front of the store, a note to customers say "do NOT come in without a mask". The kid in front of me, was covering his mouth with his shirt. Is that good enough? If it's a rule and if it's for the safety of others they need to be administered. Please be more strict and enforce your rules read more

Tried to go for a late night treat and they closed earlier than they should have. They were in there cleaning with the doors locked and didn't even look up. Poor customer service read more

Cold Stone has some great ice cream. . .according to the kids since I can't have it due to my lactose intolerance. But their creations look really pretty and if they sold a coconut based "ice cream" we'd be in some awesome business! But since they don't or at least I didn't see any, this review is based on other things: 1. Cold Stone IMO is on the more expensive side for ice cream. But it's like anything else that dubs their food "creations." You're paying for the Art of Ice Cream. So enjoy it! 2. Service is good. Not bad. Not excellent. The ladies there were attentive and smiling. Very ready to help and give requested advice or samples to my little tribe of kiddos. 3. This location is nicely placed among other food spots with plenty of parking. There is a nice outside area to sit a ways out. I wish it were closer to the door as my kid uses an assistive device to walk and getting somewhere is a hassle. It was a nice day so eating outside on a table close by would have been great. 4. The inside is a bit tight. Shortly after we ordered about 3 more families came in and it was hard to move about and somewhat chaotic. (Especially since my kid has her device and another patron had their assistive device.) 5. No bathrooms. :( Tough when you have kids who constantly have to pee. read more

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Real upset with this location. After patiently waiting for my turn to order, the employee finished up with her current order then proceeded to take out her cell phone and start texting. I had to ask if somebody was available to make my Birthday Remix. The waffle cone bowls I got for my toddlers were hard as rocks. I could barely bite into them myself. Not to mention the cleanliness of the store.....gross. Not returning to this location. Feel bad actually because Coldstone ice cream is delicious, but this location is giving the franchise a bad rep. read more

It was a hot day and they were very busy. I only went in there to buy a cake. I didn't mind waiting until they were done serving the other customer. When it was my turn, the employees were helpful and professional. I was also given a coupon for $5 off my cake. read more

Quoted from my wife: "There were 2 ladies working, 1 more pleasant than the other. I got a "like it" sized cup with 2 flavors and 3 mix-ins. The one helping me mixed my ice cream, and when it all didn't fit in the "like it" sized cup, she threw the remaining ice cream away! It was at least a half of a like it cup. She didn't ask me if I wanted the rest, didn't volunteer to put it in a bigger cup like the gentleman before me got offered, just threw it away. I asked her to confirm if she threw it away, and she said "it wouldn't fit in this cup so I threw it away", I told her I wouldn't have had a problem paying for a larger size (even though she messed up the portion) and she just looked at me and said "oh". Meanwhile the gentleman in front of me got TWO like it sized ice creams in a love it sized cup, with a lid, without even asking. I frequent this location very often, I get the same order every time and I have never had this issue. She wasn't welcoming at all from the beginning of our interaction, but I just took it as someone having a bad day, which is fine. But the remainder of the interaction was just uncomfortable. To top it off, as we were leaving, my husband thanked her for our order and she replied with a "mhm". read more

Not only do they mix amazing flavors of ice cream, but their customer service is awesome and they have military discounts too. Oh, and when it comes to Brianna she can decorate a cake like a pro. Her pride and professionalism were great! These cakes are 10x better than 31 flavors cakes or any store brand. 2 nice layers of cake in 3 different flavors and your choice of 1 or 2 flavors of ice cream read more

Went in to pick up an order for a friend and the kids working had their own music playing, no problem But when the lyrics were harsh profanity I wont tolerate that with my family there. Needless to say I won't bring my family in that environment again Too bad icecream is good and fun for kids. Lots of competition to go to read more

Too Long, Didn't Read: Ice Cream - 8/10, Service - 0/10 Today I was craving some ice cream and decided to go to Cold Stone since my cousin had given me his gift card. I walk in and see 4 girls working the front...or so I thought. I was waiting at the register because I wanted to check how much money was left on the gift card, however the 3 girls who were near the register were just standing around gossiping about something unimportant (not being able to attend a homecoming dance at another high school). My cousin and I were not impressed with the service we were receiving. It took about 5 minutes until one of the girls looked over at us and asked if we needed anything. When I moved on to sample my ice cream, the girl who was serving me (no name tag unfortunately, but she was wearing hipster glasses) began to talk to one of the other workers and left me waiting. I felt like it was kind of rude. Another girl next to her (Ariadna) looked at me and had to call my server's attention. In the end, I got my ice cream (Mud Pie Mojo, it was delicious) but I would say the service is atrocious just because these young ladies have no sense of urgency. They just amble their way over to customers like they have alllll the timeee in the worlddd. read more

Loved our banana split on new years. They girl was extremely patient with me and my son chnaging our minds every could seconds

I was craving a milk shake and since this was next to Subway, we thought we'd go green and visit next door. I had ordered the Milk and Cookies shake = sweet cream ice cream and oreo cookies, and man, was this rich! Don't get me wrong, it was good but wow, they don't mess around. Very smooth, no cookie chunks, and I know it's going straight to my butt. My boyfriend ordered the Savory Strawberry shake and that was good too. It consisted of strawberry ice cream and strawberry chunks. It wasn't as good as other strawberry shakes that I've had but it was still good. The highlight of the night was that we had ordered the Like It size, a small, and because they ran out of them, we were upgraded to a Love It size, a medium. We had to hook the guy up with a tip for hooking us up. read more