Third year in a row I've ordered a loved one's cake here and it not be ready when I've gone to pick it up. What is the point of preordering a cake if it's never ready when it's supposed to be? Waiting 15 minutes every single time for something prepaid and preordered is ridiculous. What really got me this time is the extremely poor quality of the product. Take a look at how awful the cake looked in the pictures. Literally ruined my girlfriends' birthday- read more

Cold Stone Creamery - Worst looking cake I've ever seen, can't believe I paid $45 for this - Ice Cream & Frozen Yogurt Near Me - Gaithersburg, Maryland

Tried the Cheesecake Fantasy at Cold Stone and it definitely lived up to the name! The cheesecake ice cream was super creamy, and the mix of graham cracker crust, strawberries, and blueberries gave it the perfect balance of sweet and tart. Loved the texture and flavor combo. The staff was friendly and quick, and everything tasted fresh. Only reason it's not a full 5 stars is the price a bit steep for the size. Still, it hit the spot and I'd come back for sure to try other flavors! I choose to sit inside, they do have outdoor seating. read more

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This review is strictly about the service -- and unfortunately, it was terrible. The staff seemed uninterested and unfriendly -- no greeting, no smile, no effort to make customers feel welcome. On top of that, the music they were playing was completely inappropriate for a family-friendly place. That said, the ice cream is consistently great -- which makes it even more disappointing that the service doesn't match the quality of the product. read more

Awful! Every time we do an online order there is an issue! Order can't be found, it wasn't made...

The ice cream was great, but the place smelt like someone blew up the bathroom. They need a bathroom policy ! read more

Cold Stone Creamery - Founder's Favorite - Ice Cream & Frozen Yogurt Near Me - Gaithersburg, Maryland

Ice cream was good but ambiance was suss at best. What's going on at this Cold Stone? read more

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Their services are r dally bad. Have been a resident for over 15 yrs and in the past year they have gone from bad to worse. There is a bald guy working there seems to be the manager is the worst. He had similar issues while working at Phillys cheese cake at Walmart Germantown( inside the store) where he had multiple complaints. He sees you waiting - looks at you and never bothers and moves on counting the money. When asked he appears to be busy and very very dismissive. Cold Stone creamery is a good company with great customer service which I have witnessed all these years..Head out to Germantown store if you still want to have cold stone ice cream. read more

TERRIBLE! ordered a cake 3 DAYS IN ADVANCE! and they didn't make it! and we called the manager and he has a terrible a attitude DONT ORDER HERE! Very disappointed they need to fix their attitude read more

This is an older review, but at the time of my visit (August 2021), I had a decent experience at Cold Stone. I was interested in using a gift card to place my order online and get curbside pick-up, but there was an issue with the website and I was unable to. Luckily, it was not too busy in the shop and I was able to safely place my order with a team member. There was another issue at the cash register because I wanted to pay with my gift card card so checking out took longer than expected (the cashier had to switch registers toward the end of my transaction). I was annoyed, but maybe it was because I had ice cream in my hands that was not already in my stomach... Anyway, my family and I snagged a table at the outdoor seating area of the shop and I finally got some ice cream in me. My husband had the Smart Brookie and I got the Cookie Mintster, both in waffle bowls, Like It size. The ice cream came to $19.56 with tax, pre-tip. It was deliciously cool and I loved how prevalent the mix-ins were. I got the mint cookies in every bite and even got a few bites of my husband's cookie dough. read more

Cold Stone Creamery - One Smart Brookie and Cookie Mintster in waffle bowls, Like It size - $19.56 with tax, pre-tip 8/15/21 - Ice Cream & Frozen Yogurt Near Me - Gaithersburg, Maryland

Every single time I've bought from this place they have given me and my family the wrong order, we always order our ice cream online and when we get it and it comes in a whole new flavor. This time when 4 of us ordered our ice cream they ended up giving us 3 plain chocolate ice cream bowls which is not at all what we ordered. I need an explanation as to how they got chocolate from me and my family's order. The ice cream itself is also very messy and always gets stains everywhere because it melts so quickly. This has happened a lot recently and it just shows poor quality and service. Never ordering from here again. read more

There's no much to say about Cold stone because they never fail with their ice cream. I mean, yeah every employee makes it differently with minor tweaks but it tastes good everytime. Thanks Cold Stone! It's a little melted because I had it delivered but it was just as good!!! It's the Our Strawberry Blonde Flavor! read more

Cold Stone Creamery - Our Strawberry Blonde - Ice Cream & Frozen Yogurt Near Me - Gaithersburg, Maryland

I came to pick up my Mom's bday treat and I was very pleased. The employees were very helpful and assisted me quickly. They had all type of cakes, ice cream flavors, toppings, cones and cups. I really like the candy apples they have on display along with the stuffed teddy bears for sale. Many kids were here with their parents and many ordered Oreo or vanilla flavor. This is even a pet friendly ice-cream parlor that also cater to dogs. If I'm in town, I will come back for maybe a cone or cup of vanilla with sprinkles. read more

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Horrible experience. Will never go there again. They seriously messed up a graduation cake (ordered weeks in advance). No customer service. Plenty of better dessert stops in Kentlands. read more

Friday night at 9:30 PM- primetime, three workers, line of six customers in front of me. Took 15 minutes to work my way up to the counter- limited urgency from workers. Upon finally getting seen, I was told they do not have cookie dough, brownies, fudge, nor caramel available for mix ins. Kind of wild to have that lack of supply for a Friday night. read more

I appreciate that the Kentlands location is still open until 10 pm every night! Grad school the last few years definitely had me on a not normal schedule and covid has made everything stranger. Sometimes you need a bunch of comfort treats mixed into your ice cream after 9 pm and it would just be a mess at home- which I assume is the business model behind any of these places (Cold Stone, Maggie Moos, Marble Slab). It is located with the Chipotle, in the corner of the Lowes parking lot, across the corner from Chic Fil A and across the lot from Giant. There are a couple sets of tables and chairs outside. Now you can get a variety of chocolates/candied treats like caramel apples, chocolate covered marshmallows and such by Rocky Mountain Chocolate Factory? I don't know how new this is, the employee helping us said it had been a while but the website says "new" so maybe 'new' is a relative term. We went just before closing the other night and had a good experience. I asked for the Chocolate Devotion, but with sprinkles instead of chocolate chips. My sister ordered the Chocolate Devotion as it is usually made (brownies, fudge, and chocolate chips). The store is a little warm, so once the ice cream is worked it is a little melty, but I feel like that comes with the territory of this approach to ice cream. The two employees we saw had masks on. Saw the other staff member who wasn't making our ice cream wiping down the freezer in the lobby area that customers can open for cakes and other frozen items that aren't single serve from behind the counter. So the shop seems to be being well kept. Cold Stone isn't exactly a bargain, but if you are willing to spend the money on it, this location is convenient and a real treat :) read more

Just here for the terrible customer service and the melted ice cream they tried to serve me in a Panera cup. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Gaithersburg, Maryland

Messed up my cake order (it was supposed to be a large round...it was short and small!). I order here every year, so I am pretty used to what to expect. I was shocked when I saw this cake, and the manager refused to speak with me and told his staff to offer to let me pick a non-custom cake or take what they made. I left the cake there and am trying to get a refund somehow. Unbelievably disappointing. Will never return. read more

5 stars for Mamadou and Amani! Their service was outstanding! They went out of their way to make sure we had everything we needed and that our ice cream was absolutely delicious. They recommended pairings based on our favorite flavors and we loved everything. They make sure we had napkins, lids, etc. thank you! read more

am an elderly disabled hard of hearing person. I called the store at 12:00 to inquire if they had a certain item in stock before I made an online order so I didn't waste my time. The person who answered the phone would not speak above a whisper. After asking several times for him to please speak up I asked for a manger. He said no, I then asked to be transferred to a different employee, he then hung up on me. I called back and asked his name, I think he said Amir. When I asked him to speak louder he hung up on me AGAIN!!! tried calling back several times and went straight to voice mail. I found out my number was blocked because I used a different phone and got right through. When I got through I immediately asked for a manager. After hesitantly giving me what they said was a manager I very politely asked for HER NAME. She asked what the problem was as I wanted to tell her about my earlier experience. I again just said may I please know who am I speaking to, she then again said what's the problem, I once more asked for her name, her next response was "WHAT ARE YOU RETARDED" and proceeded to HANG UP ON ME AND QUICKLY BLOCK MY HUSBANDS NUMBER AS WELL. When I called the complaint line they of course would not give me the name of the owner or the general manager. Never being told the name of the so called manager I can't properly report HER and it will be easy for her to deny the allegations unless the call was recorded. If I knew I WAS GOING TO BE CALLED RETARDED I WOULD HAVE RECORDED THE CALL MY SELF. So here we have the Cold stone in Kentlands MD who has employees who refuse to help s someone who is hard of earring and a manager who was on duty on June 21 at 1:00 who refuses to give her name, CALLS A CUSTOMER RETARDED, HANGS UP ON CUSTOMER AND THEN BLOCKS PHONE NUMBERS. I WANT ALL OF GAITHERSBURG TO KNOW WHAT KIND OF EMPLOYEES WORK HERE AND TO NEVER ENTER THIS ESTABLISHMENT AND GIVE THEM ANY BUSINESS. I AM SHAKING AND CRYING TO BE CALLED SUCH A FOUL DISGUSTING SLUR. I SERIOUSLY CANNOT BELIEVE IT. I want this store called out publicly for called a CUSTOMER RETARDED. read more

I came in with a friend of mine and we both enjoyed the ice cream, ambiance, and our server, Tito, was very friendly. I'll definitely come back over the summer...delicious ice cream and good service. A+ read more

So much better now that they have non-dairy!!! Mix in anything you want to make a great treat

Just like the top rule of real estate: its all about ...location, location, location! This cold stone is conveniently located in the Kentlands..so you can walk across the parking lot over to a spin class at zengo and burn off the ice cream calories you just helplessly consumed..OR walk over to Cava before getting dessert at cold stone..OR get a massage at hand and stone, then head over to cold stone for a post relaxation treat....OR pick up tools at Lowe's before....uhh....you pretty much get the point. But after visiting this location several times, my review is prompted by the great service I received the other day. The first few times I've been here, the worker/ice cream preparer wasn't particularly enthusiastic or kind..just kinda apathetic, but nothing I would yelp about..cause my ice cream is way more important than their dry attitude. But during my most recent visit, the guys and girls working there were kind, funny, and thoughtful! I ordered a pint size of a signature creation (strawberry blonde), and I was concerned that my graham cracker topping would get soggy when mixed into the ice cream. The guy making my order reassured me that it should be fine once I put it in the freezer, but to give me more peace of mind, he suggested giving me the graham cracker topping in a separate side container. Now...that might not seem like a big deal, but just the thoughtfulness and kindness given with this customer service was phenomenal to me. So..all in all, I highly recommend this location...but don't take it personal if the service is a little dry. But if you happen to get great customer service..please represent..and tip these youngsters..cause they're awesome! read more

Cold Stone Creamery - Pint size..oh yeah!! - Ice Cream & Frozen Yogurt Near Me - Gaithersburg, Maryland

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The Cold stone in this location is under new management, it seems. In the past few months they've been constantly skimming off the top. All portions are not as they usually are, much smaller. Not cool!!!! read more

My first time in a while at cold stone and was impressed by their variety. They let you substitute flavors in their signature creations. I got the chocolate decadence and the chocolate was very rich and tasty. Love this place even on a cold winter night read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Gaithersburg, Maryland

Great ice cream I love chocolate devotion it's great the only bad this is the chocolate chips it's hard and hard to chew a bit but beside that it's good read more

Went to this ColdStone 20 minutes before closing and they were pretty much out of everything you asked for. At least, that is what we were told. It's crazy that they took out every ice cream out of the freezer display before closing...curious as to know what the closing procedures are...???? last 30 minutes take out all the ice cream and tell the customers they don't have anything???? Do better! read more

A kiddie cone for over $6? No thanks. My husband had a small coffee-lovers waffle cone. We were charged $1.50 each, just for the empty cones! The bottom line is the two cones cost just under $17, not including tax. Not worth it! read more

First of all I've never had to wait in a store for 15 minutes for a pickup order that was literally ready and sitting in a fridge 5 feet from me. So tempted to just walk over and grab it because of how unaware the staff was. Absolutely waist of time. If you have a person standing by pick up for more that 10 minutes get your act together. Second after waiting 15 minutes for my pickup order they handed me my order with half the order missing and this note saying they don't have the ice cream I ordered. How about you call me and tell me that assholes? read more

Cold Stone Creamery - Note they gave me instead of calling to tell me so I could fire my order. Assholes. - Ice Cream & Frozen Yogurt Near Me - Gaithersburg, Maryland

I still don't like dairy and I still don't like ice cream. But on *super rare* occasions, I do get a yearning for something cold and sweet and thick and creamy. On those occasions, my husband gladly throws me in the car and zips us over to Cold Stone (clearly, he's a fan of ice cream). Personally, to me, it's just overpriced frozen milk...but I do have to give props to the employees here that they are willing to put up with my nuttiness in making my ice cream. For example, I may order the Strawberry Cheesecake, but with strawberry ice cream, and instead of graham crackers, more strawberries...which basically turns into a strawberry ice cream with added strawberries...which I can't simply just order - I must make it convoluted, and the employees here gladly comply. Oh, and they ARE next to a Chipotle...which tends to mean I'll get a burrito to go with my ice cream...because I'm a fatty. Yay fatties! read more

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This location is near a variety of restaurants so its a perfect stop after a meal. There's a big stuffed bear inside, which is interesting décor. The ice cream and fixings are good though! Had the mojo mud pie. Lots of Oreos. Chocolate... and yumminess.. read more

Cold Stone Creamery - Ice cream cookie sandwich! Chocolate chip cookies with oreo ice cream.... so good! - Ice Cream & Frozen Yogurt Near Me - Gaithersburg, Maryland

I I Love what they've done with this place!!!!!! They no longer have rodents! I, I hate the way the ice cream gives me sub-tits...because I am a man baby!!!! read more

I love cold stone. I ordered today from uber and been craving for a milkshake and ordered a pre packed quart as well. I didn't care on how much it costs and even gave a 25% tip to the driver because I appreciate what they do. I waited 1 hour and when it arrived, there was no milkshake! Called the store and the lady said "what would you like for me to do for you ma'am?" I mean seriously? I worked a 12 hr shift as a frontliner and this was my idea of indulging after a long day. And this is the experience I get. Very disappointed. :( read more

Preposterous. Ice cream is my favorite dessert, and I don't think I like it anymore. Service was fine, atmosphere was fine, but I don't care because the food wasn't!!! I ordered the small mud pie mojo, after trying the coffee ice cream, and thought well, sure why not. I got the ice cream in a chocolate sprinkles ice cream cone with a spoon. I take my first spoon and get a mouthful of straight up peanut butter. I take the spoon out of my mouth and see the person used the same spoon for ice cream for taking peanut butter out of the jar. DISGUSTING. I was going to throw up. Other than the bad creation, it was just a bad mix up. Like peanut butter in ice cream with nuts? WHY. Idk maybe it was a bad day but I thought it was disgusting. We also got these sprinkled cones, but they were huge and we couldn't finish them. Tip: only get those cones if u get a medium or bigger. They don't fit for small ice cream creations. My sister got chocolate ice cream with chocolate sprinkles, and she said it was average, but not worth $7. Overpriced ice cream, underpriced experience. Very disappointed (if that hasn't been stressed enough already haha) read more

Cold Stone Creamery - Chocolate ice cream, with chocolate chips. - Ice Cream & Frozen Yogurt Near Me - Gaithersburg, Maryland

Good ice cream BUT no place to sit. Many table but only a few chairs.

I used to snub my nose at this uber-sweet place, but after giving it several more tries, I think I have really found the perfect combination (for me at least). AND, before you think ice-cream only...their other products, like chocolate-covered fruit and candies, are actually not half bad...tasty and soft (not pull-out-your-teeth hard)....i Love their caramel apple with peanuts. I would recommend trying to mix up your own creation. However, if you're feeling plain jane, go ahead and try their suggestions...they're not bad either. read more

Definitely a fan always get the everybody size the biggest tub. Got the Cheesecake Fantasy and its awesome, I like the cookies and cream also. Can always add more toppings if needed. They work the ice cream to death, its probably a pretty intense workout for the employees. I offered to mash up my own but the employee told me I'm not allowed to. It looks like a lot of fun for reals. Free Ice cream on your birthday!! read more

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Best place to go for tasty ice cream. Only complaint I have is that it's pricy for ice cream. Staff is very friendly and ice cream is unbeatable here! read more

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It's just way too expensive. They seriously charge OVER $5 for the smallest cup of ice cream there. And, you only get one topping. Staff isn't all that friendly either. Needless to say, they don't really have a great selection that sets them aside from other ice cream parlors in the area. Advice to management: if you're going to charge an arm and a leg for mediocre ice cream, I suggest in investing on exclusive flavors. Oh, and hire friendly people, your staff look very unhappy all the time. Maybe the low pay? Though you charge us customers high. Or possibly the tired selection of ice cream? Get a clue. Next. read more

Good place to get your ice cream fix on a hot day and get your favorite toppings mixed in. Friendly service. Milkshakes, Ice cream cakes candy apples and chocolates too read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Gaithersburg, Maryland

Hannah the manager is the worst ever she got an attitude with me cause I asked for more almonds like really I am paying almost 12 dollars for it give me my monies worth also she threw my container on the scale on purpose by the time I got home I found out the lid wont close like really I had to go all the way back to the store she is so ridiculous read more