Dude was picking his nose right before he started making my ice cream. I didn't say anything because I was like wtf, did that really just happen. Yes, it really just happened. Yuck. I was obsessed with the idea of cold stone and this was a very disappointing experience. I threw it out as soon as I got outside. I wish I'd said something! Not coming back here. Ugh! read more

Haven't been out to get ice cream since February due to COVID-19, so heading to Cold Stone for the first time a few days ago was a real treat. I'm so glad this particular location was open because we drove to a different location at first which was still closed and we were worried that none of them would be open. They are definitely trying to be more careful due to COVID-19, with employees wearing masks and a sign on both doors asking people to maintain social distancing. The number of people who ultimately end up in the store though is just a function of how respectful and rule-following the other customers who come at the same time are. When my family arrived, we waited outside until the couple ahead of us were done. While waiting, another family arrived. They were completely maskless and breathing down our necks. Needless to say, I was extremely uncomfortable- though this is no fault of Cold Stone itself, just a potential issue that you may run into when visiting this store (or any store without anyone regulating the line). In terms of taste, the flavors were very refreshing and well blended as Cold Stone always is. My sister and I got a large Strawberry Blonde and my parents got a large chocolate peanut combination. The sizes were enormous! Oh how I've missed ice cream shops.. The Strawberry Blonde had large chunks of strawberry and swirls of caramel throughout. For a strawberry lover like myself, this was a no-brainer to order! Definitely a great place to visit but I would implore people to wear masks and practice social distancing! read more

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The birthday cake remix is the most delicious thing ever, but I won't go here again because the pre-packaged ice cream tasted like soap and this was the second time this happened. Very unfortunate!! read more

Overpriced crap. Not only is the ice cream terrible, the prices are insane. Save yourself some money and heartache and go get some Ben & Jerry's. read more

Found a short hair in my mint chocolatechip ice cream...how disgusting and disappointing because I was looking forward to the ice cream. Do people no wear hairnets or caps anymore??? read more

Ordered a cake for pick up, all you have to do is walk in grab your cake from the fridge and show them your email so they can confirm your name. I was in and out. Ordered the tall dark and delicious cake for my boyfriend. We get it every year it's his favorite read more

Haven't been in a while. I remember as a kid it was a big deal because it wasn't called toppings...it was called mix-ins. Also as a child I wasn't paying for it! Now as an adult it doesn't phase me. It was over $7 for a small..or a "like it." It absolutely wasn't worth the price that I paid. This location has both indoor and outdoor seating. The employees aren't friendly at all. I was next in line, the employee called me over and then left the counter..when I was in the middle of my order! When he returned he didn't apologize and acted like nothing happened. Even when ringing me up there was no interaction besides telling me how expensive my small cup of ice cream was. Not worth it at all. Go to carvel or baskin robins. read more

Came in to buy a pre made cake for a birthday picked out the chocolate cake which was delicious I was wanted to order some ice cream which took forever to get there was 3 workers and no seemed like they wanted to make it read more

Staff was friendly enough, but I would not recommend this place, mainly the pre-made items. I picked up a 6 pack of cupcakes. There are three flavors; one (the one with the half Oreo on top) of which had a chemical taste to the frosting, almost like a cleaner. Absolutely disgusting. That's the only thing I got from there, but I wouldn't want to try anything else after that experience. Also, be aware that the price did not match the website, it was actually a dollar more and the color of one of the frostings didn't match the photo. It looked heavily dyed. read more

Drove 30 minutes just to make it here for the Buy-one-get-one Free Creations for National Icecream day because I had been told they don't accept the coupon online (even though their site said they did accept it). I called multiple times just to make sure they have that promotion in store. Once I get there, I ordered two Creations, just to be told that they don't do the buy one get one promotion, and I have to buy them full priced...I wasn't informed that the size I ordered was not covered, even though I said "Creations" specifically. I felt extremely rushed and staff were not attentive. Would not recommend! read more

I love Cold Stone. I think they make awesome ice-cream by mixing different candy, fruits, etc. This location is tiny and the wait is always long. I had the candy cane flavor ice-cream with gummy bears and it was pretty good. read more

Serves it's purpose. The service here is ok. The ice creams are great and there's outdoor seating on the balcony that oversees the shops. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Glendale, New York

Loved this location! Great customer service & of course their ice cream was amazing. Spot is always clean & staff is extremely friendly. Definitely coming here again!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Glendale, New York

I've been an ice cream lover since i was 6 years old (and now im in my mid 30's) so I trust my taste buds when they'd tell me if I'm having a good one or a bad one, a soso, a joke or bull's eye soooo good and this one is just soooooo good! It's heaven for ice cream lovers like me! I can mix flavors together, put brownies, nuts, sprinkles.. the additional lbs is my only limit (but it's worth it ) I'm definitely coming back this weekend to try the lava cake! I had the Chocolate Devotion but i mixed some Coffee ice cream with it... ahhhhh! Sooo good! read more

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Came here a few times for some ice cream. It's pricy, but the staff is friendly and make your ice cream pretty quick. Since it's in Atlas Park, expect a lot of young kids hanging out in and around it, but its not too bad. FYI, the marshmallows are ALWAYS stale. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Glendale, New York

Bad experience, will definitely not be supporting this location any longer. Arrived at 9pm and did not order until 9:45pm. Employees are nice but nice extremely slow. At one point, up to 10 ppl were waiting on line yet employees kept making UberEats orders instead of helping in person customers. During the first 30 minutes of my wait, 4 different delivery drivers picked up orders. Additionally, they do not enforce masks. There was a man in front of me who was not wearing a mask and never once did a single employee tell him to leave or put a mask on. Very disappointed and will not be returning. read more

Cold Stone Creamery - Employees never told this man to wear a mask the entire time he was in the store which was about 20-25 minutes. - Ice Cream & Frozen Yogurt Near Me - Glendale, New York

So worth it . Recommend the banana caramel crunch with cake bits . You won't regret it !

The bake waffles on the spot! The waffles crust for the ice cream. Wide variety of flavors. They do make ice cream cake, yes ! a real store that makes ice cream cake on orders ! The place smell really good from the waffles baking. The smoothies taste really great and healthy. read more

Dear Coldstone, Why? First and foremost, this really hurts me. Coldstone, you are my favorite place to go to get ice cream. You can't go wrong with cheesecake or cake batter with white chocolate, Reece's, caramel, and almonds. Coldstone, why when I came to visit you last night did you only have four flavors? No worries though, I saw one of those flavors was cake batter. We're good! Then when I go to order you tell me the cake batter is too soft to be served. I was heart broken. I was devastated. I couldn't even move as I sat down in one of your empty chairs after hearing the bad news. How was I to walk that half-mile back that I'd walked to come see you now that I wasn't going to get my fix? It pains me to even type about you right now Coldstone. Three, Coldstone! Seriously?! ...three flavors?! You can't be serious! (sigh) Okay, I think I'm over it and can move past this transgression. This morning is a new day, and last night is now in the past. Hopefully we can make-up soon for an update sometime in the near future. read more

Zero stars! The worse cold stone ever. I was waiting in line for 8 people to leave the store when the COVID-19 limit is 3. The people ordered their Ice cream and were DINING IN! The workers said nothing..... someone needs to do something about this. They kept a whole line of about 15 people waiting to order ice cream. read more

Best place ever, new employees have proper training and are very helpful under the management of Erik. I love this place and will recommend everyone go there. read more

Forget COVID 19. Covid has nothing to do with the missing items in my orders. I ordered through Uber Eats. I had 4 "I Lkke it" creations. They didnt flow my instructions, not prepare the way ot should be. 1. Founder's Favorite. I asked for yellow cake instead of brownies. I receive brownies and almonds (supposed to be pecans). 2. "This is how I Roll" also had almonds instead of pecans like I asked. 3. Pecan ice cream with pecans. I had almonds, pecans, and walnuts. It also had sprinkle bits and some other candy. Never again. You don't know the difference between nuts? Too bad Brooklyn site isn't open. read more

Antonio & Darren were phenomenal ! I ordered it for a cousin's gender reveal! These two gentlemen were professional, funny, warm & most importantly insured that my experience ordering the cake and making sure how I envisioned the cake to turn out came into fruition ! My cousin & her husband were VERY pleased!! read more

Ordered cakes online....2 cakes because it's a twin birthday. The ordering online process was easy and quick. I was so impressed I even included a tip. That all changed at pick up...only 1 cake was made. What now?! Twins!! Can't show up with one cake. They offered to make the cake on the spot. It didn't sound feasible to me, but with house full of children what else can I do. Well, an ice cream cake that takes 20 minutes to make still has to sufficiently freeze. All in all, I left 3 hours after I arrived for my "easy pick up". Not so easy huh. I left with two cakes 3 hours later. Not a fun day. No compensation for my time whatsoever. Not even a scoop of plain ice cream so that I could get home to face my wife and house full of kids. Both cakes did taste good but I won't be ordering again. read more

My son went to Cold Stone creamery in The Shops Atlas Park. He ordered a regular cup of Pistachio ice cream, nothing else. He was over charged by a dollar and the worker then proceeded to negotiate a $2 tip from my good hearted son. He said, "you know, we do take tips here. I wonder how many times this kid got away with this. I will never spend a dime here again. read more

I've loved cold stone for ages but I placed an order to have delivered and it never came. When I called after an hour to follow up I was informed that they had not even started to make it. Nothing like literally paying 18 dollars for ice cream delivery to have it never arrive. Never again read more

On Friday night I called to order a birthday cake for my sister. I needed it for the next day The manager Eric helped assisted me with every detail. He was on point with everything. I am very impressed by the courteous & professional treatment that I received. We picked up the cake at the scheduled time. It was a gorgeous cake! This was amazing and all of the guest loved it. Overall a wonderful experience! I recommend this location to all. My family and I are now loyal customers! Thanks (Ps one reason for my sparkling review is that I had a bad experience with the crossbay blvd Coldstone location who couldn't accommodate my order) read more

Inattentive staff taking selfies and talking to mall employees. We walked out after being ignored. I won't go back. I spend my money at businesses that appreciate me. read more

I visited this cold stone location today, as soon as I walked in a male employee told me and my family ( husband and two year old) to leave Because there was a 3 person policy. He didn't even wait for us to get a word in he just told us to wait outside. So we waited outside for about 15 mins, while a group of 3 people were ordering, eating ice cream and chatting up the staff. Keep in mind it's 90 degrees outside and I'm waiting with my two year old, none of the employees tried to expedite to serve us. When we got inside, a 4 person ( white male ) walked in to pick up an order and he wasn't asked to leave. Before we even got to pay, two young white females walked in and they also weren't asked to leave. When asked the cashier why weren't the other people asked to leave, she said you guys are finish ordering and about to leave that's why nothing was said to the other three people that walked in. Then she proceeded to say, don't worry we aren't discriminating, we are different races back here. That wasn't the point at all, but she made sure she brought that to our attention. We are an Indian, Hispanic family and I would not visit this location again. They need to learn better customer service skills and how to approach people. I am very unhappy with the way we were treated. Also, the three people ahead of us, who were talking and eating ice cream and they weren't asked to leave to accommodate other customers. read more

I generally enjoy Cold Stone creations, but this location is often out of things (seriously no cones/strawberries) and often short staffed. Long waits after a post movie rush. I can't rate decent ice cream too low (I mean it's still non-truck ice cream), but this locale leaves a lot to be desired. Sitting on the balcony in the summer though while you eat it, especially while there are concerts on the lawn, is a decent past time. read more

Ice cream is good as usual, but service sucks.. And if you have a coupon you better print it out or they won't take it.... AKA: COLDSTONE HATES TREES. read more

This location is convenient with a parking lot attached to the plaza but you have to pay after the first hour. The employees in the past have been young kids, some are fine but some are rude. Cold stone has the best ice cream though. The coffee lovers is my favorite. read more

Well this Cold Stone is pretty much like all the rest. Overpriced! The ice cream and combos are ok. It's good to see that there is some training that goes into teaching their employee how to mix their combos's up. On the plus side you can have them then go watch a movie or shop around. read more

The ice cream is good. On the night I went, there seemed to be more ice cream missing from the freezer than there was inside the freezer. The place looks like it could use a nice cleaning. The prices are OK. read more

Amazing Ice cream! This is one of my favorite places to go! If you go to any cold stone I recommend sweat cream. Just one thing it's really expensive and melty and makes you cough other than that every time I'm there I have a great time! read more

Didnt think you can get food poisoning from ice cream! My mom sis and I had a bad case! They were running out of ice cream and some have been soft too probably they repeatedly thawed and froze the ice cream allowing bacteria to thrive. Will mever go back to this cold stone in atlas mall again! Never plus a bunch of teens work there they are super slow at service please shut it down or get new people. read more

A Cheescake Named Desire!! Need I say More!! Love it! But Im giving it 3 stars because it was afternoon and employees seemed kind of lazy, bothered or maybe tired but Hey we all have our days. Still love your Cakes and Icecream. read more

This spot is amazing !!! Great seating outside and the products is always available and on; cakes and cups cakes are amazing you guys have to try the founder favorite !!! read more

Awful ,imaging asking for ice cream and they make a a smoothie !what kind of people you guys are hiring ,and really disrespectful, and also they skipped us on the line ,never gonna come back here!! Discusting and awful people serving ! read more

So far the best cold stone in all of queen its lively and full of life. I would recommend the servers to anyone, there kind nice and super friendly. Even though I left a $5 tips I would have left more. read more