I hope the health department stops by soon!! I was there on 9/7 and the stone was disgusting looking, I asked the girl with glasses if they were mixing ice cream on it and she said "yeah do you want me to clean it?" Umm yes please! I thought maybe they had a busy day or something but I came back on 9/9 and the stone was even worse So I left and didn't get anything. Decided to stop by tonight and the stone is STILL disgusting, milk sitting on the counter and two staff members playing in the back for several minutes while multiple customers were waiting for service. I left but snapped a pic of the filthy stone. read more

Cold Stone Creamery - The stone used to mix the creations has been filthy for 9 days now. - Ice Cream & Frozen Yogurt Near Me - Goodyear, Arizona

It's been a while but it's still good. If you like ice cream (and who doesnt) and you are not afraid of the calories. Then Cold Stone Creamy is the place for you. Coldstone has good Ice cream and you get to create your own custom ice-cream creation. As we entered the store we were greeted with a loud "Hello". There was a bit of a long line however, the folks at Coldstone kept the line moving. As we waited in line, it was obvious that the staff at Cold Stone enjoyed working there and working with each other. When it was our turn we were served and given suggestions by the staff. Its been a while since I last visited coldstone but it was still as good as i remembered. Coldstone has awesome service, lots of choices of icecream, so if your in the area give it a try read more

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Three strikes out. The app is a waste of time. Order at 730 pm for delivery and it says it will be delivered by 1030 pm. Go to just pick it up and they didn't make anything because they don't have any chocolate ice cream. And that's after standing there for 5 min trying to get their attention. Too busy talking amongst themselves. The time before they didn't have any Carmel. This location is clearly not well managed. A complete waste of time trying to get anything from this disaster. read more

I walked into this location today intending to order ice cream but decided not to after witnessing one of the girls behind the counter prepare an order, then did not bother to remove her food prep gloves before handling the cash register and money. It is not only unsanitary for the same person to handle money and food, but it was also unnecessary as there were two other workers there. One person can attend the checkout/register while another can prepare the orders. I will not be back to this location. read more

We went to the Avondale location fuest it was disgusting. When we got to this location there were people waiting outside but we got in relatively quickly. They were very busy, they were very clean and they were very courteous. read more

The ice cream is great, but..... we went for a banana split and they don't make those anymore, but their website isn't really customer friendly in being able to find what they do make. We started coming here right after we moved to AZ and the physical building, tables and chairs needed maintenance then and it's worse now. read more

Good Ice Cream and Crew Cold Stone is always a treat. Pros are great, rich flavors along with lots of candy options to crank up the joy on the day... and harden your arteries. Perfect for the Arizona heat. The negatives are the table area can be messy and the friendly crew working often gets a detail wrong on the order. And what's with an ice cream sandwich with ice cream too soft to stay IN the sandwich?! :o( Still a good place and you'll gt service with a smile. If they close the gap on the little things, I'll be happy to up them to four stars. read more

So this just happened.. I walked into Cold Stone Creamery on Litchfield and Indian School where this person told me I had to order online, they aren't accepting walk ins. I politely obliged and went to my car and ordered online. I watched a man walk in after me and she politely served him and took his money. Now that I watched another person go in and her serve ice cream twice, I politely walked back in and asked why no one else had to order online but I did she said "because her system didn't work?" Um what? So let me be clear, before me it worked, after me it works, but only for me It doesn't work? She says "IDK but you can call my manager if you want?" I started to look around cause I thought I was getting punked. I say, Um, I'm sorry did I do something to where I can't be served. To which she responded, "You can place your order online." I already did but what's the deal? She just started at me. I didn't believe it. I was like gimme my ice cream since. I already paid for it. read more

Cold Stone Creamery - The girl who told me to order online but served everyone else. - Ice Cream & Frozen Yogurt Near Me - Goodyear, Arizona

This cold stone used to care about the customer experience . The cold stone associates don't say "Welcome to cold stone" when people walk in, they don't manage the line, and they don't try to engage with the customer. Additionally, the past two times I went there they always have an excuse as to why they can't make shakes wether it be the blender is down or no milk. This tells me that the manager isn't setting the staff up for success or the staff is too lazy to clean the blenders. Yes the ice cream is fantastic but when my main reason to go is to get a shake and they can't its very disappointing. It feels like I'm walking into a subway when I walk into this cold stone. read more

After enjoying ice cream and pleasant employees from this Cold Stone location for the last 7 years, today's ridiculous service prompt me to write a review. The young woman behind the counter was so surly that she couldn't be bothered to greet us when we came in and after a minute of standing there finally managed to get out, "Do you know what you want?" without. She ended up giving my daughter the tiniest scoop of ice cream we've ever received at Cold Stone (didn't even fill 2/3 of the cup) and it only contained a grand total of 3 gummy bears which was her mix-in. I would have said something but we got the scoops to go and we didn't realize it until we got home. My scoop was slightly larger but on the small side of what I would consider a normal Cold Stone "Love It" size. Although she didn't communicate with us beyond a sentence or two, our presence alone clearly seemed to irritate her. Luckily, another employee came in to when she was finishing up to ring us up who had a much more pleasant demeanor. Between the poor service and minuscule amount of ice cream for $10.00, I won't be rushing back to this Cold Stone if this particular employee is working. Update: Went back today and the nasty female employee wasn't working. Instead, a young yet competent guy served up tasty scoops to the norm of service that we were used to. Thumbs up. read more

Tried this location twice. We ordered ahead for pickup both times. The first time they completely messed up the Founders Favorite and forgot two of the ingredients that go in it. The second time we ordered something different, chocolate lovers or something like that. It was fine until we pulled a long piece of hair from the ice cream about halfway through. No thanks, not going back. read more

Service was amazing and my ice cream was amazing as always! The rewards program is super awesome!!

I come to this location often, and Hannah is the best! Whenever I see her working, I know I'm going to have an amazing time! She always has a positive attitude regardless of how busy the store may be and has always greeted me warmly. Every time I leave the store after being served by Hannah, I leave satisfied and wanting to see her again for my next visit! Thank you so much, Hannah! :) read more

Only giving one star because it's so dirty it needs a dusting everywhere !! Whoever owns this needs to hire someone to deep clean this place . I have been going here since I have been young . I now take my kids here ... also water Fountain been broken since I was little .. please update this cold stone !! So dusty read more

We came in for ice cream.left unhappy . The staff has a very unpleasant attitude. The staff has an issue doing there JOB!! The staff make it seem like it's a problem when you order anything more then 1 item . We come here a lot and every time we do we have this problem. When you go to other cold stone we never have this kind of problem. We gave this cold stone multiple opportunity to be better and it is only getting worse. I dislike writing bad reviews but people need to understand everything has a repercussion. PLEASE FIX YOU STAFFS PROBLEM. read more

Amazing ice cream! The prices aren't too shabby either. Liv and Leia were great!

Well, decided to treat the family to some ice cream and was looking forward to coming here. Walked in and the place was empty. We waited patiently for at least 10 mins thinking maybe the employee was taking a restroom break. No worries.... when 3 girls finally came out the back all at once. Ok cool, we were still looking forward to getting ourselves a treat so no prob. My kids started to tell the girl what they wanted, and she started to help customers who walked in after us. Hey, excuse me miss, but we haven't finished our order. "Oh, the other girl is helping you." Wow, we wait for 10 mins, then you tell us we have to wait again. Not cool. We decided to cut our loses and leave. Went to Baskin Robin's. The girl there took her time with my kids. Very friendly, and we left happy. read more

I went in just to get some ice cream and the two girls that were working were whispering to eachother about me and my mother and making racist comments. I was still going to order my ice cream but I wanted their names so I could let corporate know what is going on in their stores, they told me they "didn't know what their names were." Do not go here. Horrible service, rude staff, and subpar ice cream. No wonder there were no customers. read more

This is the last cake I am purchasing from this business. I ordered a birthday cake in January for my 95 year old father and they never wrote happy birthday or his name. The same thing happened for my mother's cake (92) years old. I ordered online well in advance and asked for "happy birthday" plus their name. At $48 you'd think they could read instructions. So disappointed !!!! read more

Cold Stone was a nice stop on the way home with the family. Nothing really wrong with the experience just not overall a real fan of their ice cream in comparison to a few other joints. The place was clean on the inside but not so much on the outside. The staff was very friendly and were quick to make our desserts. As I mentioned, the ice cream was good but did not blow my socks. The kids loved it though; maybe they should have posted the review. Lastly, I really appreciate that they offer discounts to military and law enforcement. read more

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Amazing ice cream! Stopped in for a treat with the hubby. (Minus kids ). Service was great. I was able to get a signature creation and modify it slightly to my tastes. I got a like it (small) and hubby got a love it (Medium) total was about $13, so the precise is decent. We will definitely be back. Maybe next time we will bring the kiddos. read more

Ice cream - made to order. Need I say more? Seriously though, the couple times I've been here the folks behind the counter are nice. The ice cream is of course yummy. Hub's comic book store is in the same shopping center so it's always hard to say no! read more

Been here several times and they don't disappoint very often. The only thing I have a issue with is the drinking fountain is broke and has been for close to a decade. If they are not going to fix it and sell drinks instead then take the fixture out. It gives a run down look to the place. For the most part the place is clean and the work area seems to be kept up. At one point they were infested with fruit flies but that has been fixed also. The comments here are in no order of importance just observations made. YOUTUBE address https://t.co/9CccBnkIsA read more

Awesome place great prices sweet selections friendly customer service love the vanilla and Oreo combo

The manager or owner of this location has to be a great one, because while I have yet to see them, nearly every single employee I've seen here over the years has been outstanding. Not every trip has been stellar, and some employees are more friendly and outgoing than others, but nearly every trip has been a great experience. The employees have been nice, and the servings are heaping! I visit this store even when I might not get ice cream, simply because their serving sizes have always been full to overfull, and because their customer service has been among the best cold stones you will find. Go to this cold stone! ***I had at one point given this a lower rating because they were out of their better cookie dough for about a year, but it is back now.*** read more

I've been going to this store for a few years now and I have never had a bad experience ! The employees are so kind and they now have curbside pick up ! The cakes are the best!!! read more

One of my favorite ice cream places, I love to get their vanilla ice cream with cookie dough soooooooo delicious. You can never go wrong with Cold Store if you are in need for some ice cream read more

This place deserves less than 1 star. When we entered the place, which had no other customers, the male associate was nowhere. When he finally showed up, he did not even bother to greet us. My husband was talking to him then he suddenly left and went to the back. My husband ordered a regular smoothie to which he said they had no regular cups although it is advrtised all over their store. My husband requested some whipped cream on his smoothie to which the associate said they did not have any. No whipped cream at an ice cream place huh?! Then I paid with an unused gift card to which this asdociate said that the card does not work. Clearly he did not know how to work the register since I checked my gift card online and it did have $25. What a disappointing experience! Obviously this kid did not want to be working there nor should he be in any type of customer service. We will never go back to this Cold Stone! read more

Walked in, I was literally the only person in the front part of the shop. I had to wait approximately 2 minutes until the girl came from the back to help me. She did seem nice but definitely not mixing the ice cream concoctions adequately. I ordered two ice creams. One had a brownie in it, which was not mixed up into the ice cream what so ever. When I got home I had to mix it up on my own and the sprinkles were in a giant clump at the bottom. The other I got had oreos and peanut butter. Again, I had to mix it up on my own at home. The cookies were still hole and a ball of peanut butter instead of a swirl. She definitely let it show that she had no interest in effeciently doing her job. Customer service is lacking. read more

Cold Stone is always a yummy place to get a good tasting treat, but not at this location. My wife and I showed up at 8:40 and didn't reach the counter till 9. Then we didn't pay and walk out till 9:10. Very slow service but still a good treat. read more

The Cold Stone Product remains excellent, but the owner of this operation needs to have 4 servers - not 2. The service is painfully slow. What happened to the great Cold Stone service of yesteryear? read more

Great location on the southeast corner of Litchfield and Indian School. This Cold Stone has one of the bigger dining rooms I've seen for a Cold Stone. Clean and up to date. Staff was very nice and did a great job mixing our ice cream. Ice cream of course is delicious. It tasted fresh and creamy. read more

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I went in last night to get ice cream with my husband. The particular ice cream mix that I was looking for wasn't on the menu "Cheesecake Fantasy," so I just described it to one of the girls behind the counter. She knew right away what I was talking about asked for the size and ran off to make it. I was looking forward to getting a waffle cone cup, but I didn't even have the chance to tell her before she was done. She didn't ask either. Part of the reason why I felt we were a little rushed off during the time spent inside. Was because three gentlemen had arrived before us and it seemed like they all knew each other. They all talked during the whole time we were there. We won't be coming back to this location again. read more

Came in and welcomed by a very kinda employee(Hannah), this location is always busy but she was so patient and efficient!!

I order a chocolate devotion everybody's size,the ice cream wasn't mix ,just the ice cream on the bottom chocolate chips on the top,and I didn't see any brownies in there. read more

Can you give less than 1 star? This is my second time here and the second time I have walked out with nothing and had to drive to the Avondale location! I came in today to order a Birthday cake and was told by the girl behind the counter that she did not have any order slips left, so she could not take my order for a cake. I asked if I could buy one of the cakes in the freezer and she replied, only if you order online. I wish the manager could know how they are sending away customers, because they can't sell the product without an online order! Avondale was very happy to sell me a cake. read more

The store is alway pretty friendly and ice cream is good. The place is a little out of the way and the outside sitting area is dirty. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Goodyear, Arizona

If I could give no stars I would.... Horrible service tonight!! The two girls that were there tonight had a HORRIBLE HORRIBLE ATTITUDE!! Super rude and careless !! They close at 10 Pm and when I went it was 9:30pm!!!And the girls were making rude comments as they put together our ice cream like "next customer that comes in , I won't help " and "we should have locked the doors so no one else comes ". They were saying it pretty loud for my family and I to hear. It's your own fault you are miserable working there but you do not need to treat costumers like that.. I am very disappointed ...as I am reading other negative reviews and management has not done anything about it. read more

Never in the world that I would think I would have to write a bad review about cold stone but here it is I just put in an order with them through DoorDash and whoever was supposed to pick up and deliver my order called my phone and claimed they had to pay for the order and then I would have to repay the entire nearly $20 fee so I said whatever cancel the damn order and I called cold stone directly and they pulled the same bullshit with me so I'm out 20 dollars and now I have to call my bank and get a refund because this crap so way to go coldstone you really messed up this time I can go somewhere else and get better service then I did at this location. Any other coldstone location I can be out of there in 5 minutes not wait nearly and hour just to get ice cream. I have never had a problem with this location until now they really pissed me off read more

I am a regular at cold stones. But what I dont understand is every time I come to this location the kids cones price changes every time. One time I go they charhe me 1.79 and another they want to charge almost $4 fpr one small cone. I wont be going back as much because of this. read more