Hey Cold Stone owners, please tell me what I ordered.....because this looks nothing like it but this is the service your stadf is giving with your recipes. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Harrisburg, Pennsylvania

Poor service. Rude attitudes and complained about what we ordered. Also criss contaminated with a peanut butter spoon into another container. Yikes read more

I always loved Coldstone. But this location, yikes! Old equipment and definitely some possible health code violations. I wouldn't boycott the company, but I wouldn't trust this particular shop. read more

The cone was stale, like it had been sitting out for a couple of days, despite our visit before noon on the holiday. The ice cream was rich, but lacked flavor. Seating is limited. There is more space leading back to the rest rooms around the corner than to sit down inside. All things considered, as "Plan B" after Friendly's couldn't seat us at all, it was okay, but did not impress based on the cost. read more

horrible customer service, I was asked once if I was picking up an order, when I said no I was trying to place an order the girl walked away and proceeded to take at least 3 orders of people who walked in after me. then when another group walked in I just left. read more

Cold stone is more pricey than I would typically like, buts it's a nice treat every now and then. I like that they scoop the ice cream right in front of you, add your toppings, and combine it all MTO! The small size (called Like It) is $4.79 for a dish, a waffle cone or bowl costs extra. read more

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1 star. Won't order again. Ordered a $27 6 inch ice cream cake. When I got it, I didn't inspect it in the store because I didn't think I'd need to. It was transported home carefully, only 7 minutes from store and was secured in a tote. When I got inside and took the lid off, the cake has large chunks missing out of the bottom edge of it. This wasn't from pieces separating from travel - they were just missing. Not the quality I'd expect for almost $30. My order was also for Thursday at 2, and they called and left a voicemail on Wednesday stating that they made it early "because they might be closed tomorrow" and it was ready for pickup 24 hours early. I don't have anywhere to store it (no freezer space for full cake) so hopefully it's cold enough outside for it to keep until I need it tomorrow. Edit - 3 stars for attempting to resolve a situation. Reached out to company to express my annoyance on the situation. Was given a $15.95 credit. Still not sure if I will order again. read more

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Service was great! I got a mint chocolate chip milkshake, which was good. I had a hard time picking between mint chocolate chip and birthday cake. My only complaint is that you can't buy just one ice cream cookie sandwich, which is what I really wanted. read more

The staff was friendly. The ice cream was flavorless. We couldn't tell the difference between the coffee ice cream and mint. The chocolate covered waffle bowl tasted like wax. The worst part - the entire place was FILTHY! The windows, tables, floors, plastic dividers, even th walls were covered in grime - I doubt this place has ever been cleaned. Overpriced sugared ice in a disgusting place - never again. read more

The service at this location is horrible. It is the second time I've been a customer at this location and received horrible service. We entered the store 10 min before closing and no one greeted us nor paid us attention until 9:30 PM. At 9:31 PM one employee looked at me and said we can mix anything for you. I told him we were here before closing and would like to get serviced. We asked for founders favorite and he proceeded to get my order and take my ice cream mix to the back. When he came back out with the Ice-cream nothing was mixed in. Unfortunately I paid for Ice-cream but it was horrible. read more

Cold Stone Creamery - The icecream we asked for was Founders Favorite - Ice Cream & Frozen Yogurt Near Me - Harrisburg, Pennsylvania

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We ordered the cupcakes for my daughter's birthday and they were a huge disappointment. The ice cream is not great. The super tiny pieces of cake are a joke. The icing on the top was flavorless. I would not recommend getting these. They are expensive for such low quality. I think Cold Stone could definitely do better however I wouldn't purchase again to find out. read more

Since the ones in Lancaster closed about 10 years ago, I have had no way of getting this amazing Ice Cream at all. That was until about 4 years ago when I discovered that Colonial Park has a location. Why did I delay for so long to get ice cream here? A little bit of laziness and a little fear of the price, but no, the price hasn't really gone up. Anyways, I went in, ordered the Cheesecake Fantasy which was made with Cheesecake flavored Ice Cream, blueberries and strawberries. I ordered it in the Gotta Have It size as I love Cheesecake anything. It cost me less than $6 for the ice cream and I was so happy I could get this again! Why did the locations in Lancaster close? I guess I'll never know, but I do plan to try to frequent this place more often when I'm in the Colonial Park area. read more

Cold Stone Creamery - Cheesecake Fantasy in the Gotta Have It size - Ice Cream & Frozen Yogurt Near Me - Harrisburg, Pennsylvania

Was greeted as soon as we walked in with smiles and politeness from all workers. It was a very clean environment. read more

Cold Stone Creamery - Our Strawberry Blonde - Ice Cream & Frozen Yogurt Near Me - Harrisburg, Pennsylvania

Ok so.. the food was AMAZING i really loved it the ice cream was delicious the service was good and the Ambiance was overall perfection loved hearing the happy children order their ice cream overall perfect place to go when you wanna order for the family read more

Cold Stone Harrisburg is my favorite location! They have the best offerings such as dipped dough, the dipped cones with or without sprinkles, and some local flavors. I've been to other locations that don't keep these things stocked. Not to mention, they have better customer service than others I've visited. They typically are very helpful answering questions, do not skimp on the mix-ins, and will serve you with a smile! read more

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Just went here on a Saturday night. Was served by a girl with curly hair. She did not make my ice cream properly and didn't offer a solution. Ice cream was melted when I got it in a cup. I asked her to put it in the freezer or something because I wasn't going to accept a melted cup of ice cream. When I got it back there was no lid on it and it looked like a lot of it fell off. Cup was not a proper serving. The candy inside was full bars and not crushed up. The other cup we got was made by another girl and it was perfectly good! Horrible service because multiple servers were there when I asked her and no one offered a solution other. Wasn't offered a refund or a redo. Would not come again. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Harrisburg, Pennsylvania

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I love Cold Stone! They are my #2 favorite ice cream place (#1 belongs to a local place). Every time I go in there I always get something that I'm happy with! The workers are relatively nice, the ice cream is always tasty, not sure what else I could ask for! read more

It's said to say it, but the current closest Cold Stone to my house is about forty minutes away from where I live in Massachusetts. However, there used to be one in my very town (closed about four years ago), so going there is sort of like a treat for me and something I don't do very frequently. When I found out there was one in Pennsylvania, right by the hotel in which I was vacationing, I was extremely happy and couldn't wait to try it. The overall experience here wasn't nearly that of the Massachusetts location I go to, and everything was wrong about this place just from the time I entered the parking lot. Unfortunately, Cold Stone has been decreasing over the years for many reasons. I thought they were doing better, as the one location I have been to recently in Massachusetts has been fabulous. But, unfortunately, this is the next of the many Cold Stone Creamery locations to close.... and it's really ridiculous. Upon entering this establishment, I was greeted with two handwritten signs on the door. One said "Cash Only (no gift cards or credit cards)", and one said "Blender machine down. No shakes, smoothies or frappes". At checkout, I also discovered that I would be unable to get a receipt. In Massachusetts, this is violating a law that a receipt is unable to be printed for a consumer, not sure about Pennsylvania, but it seems like a widespread law and a feasible one at that! Ice cream was alright. My chocolate was filled with ice clusters in the ice cream. It wasn't anything like other Cold Stone's I have been to in the past. The sign on the outside of the building is also falling apart and the logo for Cold Stone is not even visible at all. I'm not impressed with this Cold Stone at all, and have no intentions of returning. With all the frozen custard, frozen yogurt, and ice cream spots within a few miles, there is simply no need. 2 stars. This can be put on the "SKIP" list. read more

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My wife calls me silly but I find the menu very overwhelming and confusing. Once I have finally come to a decision however, the bout's worth the anxiety! Man, the pumpkin cheesecake is great! Staff if friendly also. We had a Groupon which the register couldn't 'read' and the staff gave the icecream for free. read more

Cold Stone Creamery - the outside... - Ice Cream & Frozen Yogurt Near Me - Harrisburg, Pennsylvania

This location has moved next to Giant, where it used to be next to Starbucks. I give Cold Stone - the ice-cream and business a 4 stars, but a 3 star for this specific location. This appears to be slightly smaller than the last location. There is no line formation area, instead it is a wide open space. During the summer, I can see how this may become chaotic. There are not many seats available and not well laid out. Some seats are cramped along the side of the employee area. Again, I do not feel the move was the best move. There needs to be more organization here. The toppings and ice-cream that are available are well stocked. The employees are very nice and pleasant. Again, my disappointment lies in the design of the store location. read more

I love the Waffle Banana Caramel Crunch. I first saw a flyer from out of town that had prices advertised, i thought it was a good deal and had never been there before. So I went and tried it, the staff was mostly young high schoolers, they were friendly enough, but it did take awhile to get my order. i was a little bit suprised when they charged me more in harrisburg, than what they charge in nj. Oh well, gotta deal. all in all if you see a movie on a hot summer afternoon its worth it, if not you should go to 3B's. read more

Cold Stone Creamery - cold stone - Ice Cream & Frozen Yogurt Near Me - Harrisburg, Pennsylvania

Saturday we decide to treat my 14 year old son to ice cream on his birthday. We had a few free coupons so we asked if we could use them all at one time and the girl at the counter said yes. It was only for a small sample cup which was OK with us because it was cold outside anyhow. Long story short, we were supposed to get a scoop of ice cream and an added 'mix-in'. The girl at the counter never mixed the toppings. She didn't even put the butter-finger topping on my sons ice cream, she handed him a small butter-finger bar (little square bite size bar). I thought the whole idea behind 'cold stone' was that you could get the ice cream mixed with other things on the 'cold stone' for a unique taste. My parents traveled 60 miles to spend the day with my son and they were not impressed whatsoever with Cold Stone Creamery because of the girls attitude toward us. Maybe she didn't put in the effort because our ice cream was free and didn't make her shop any money. In my opinion she should have been nicer to us than normal in hopes of return business. I've spoken to other folks about the poor attitude using the 'cold stone mixins' and they said they experienced a similar situation however their ice cream was not a free sample. Do I think I'll return again? Not in the near future. read more

I think this is the best ice place in Harrisburg. The price is not the best but I love to go there the people are nice and the ice cream is good. They have yogurt and other things too. read more

My first complaint is the attitude of your one staff members. She spent the entire time I was there complaining. Mainly about how she "works every night" with a store full of customers...real professional. If you don't want to work, then quit your job. Easy as that! Second. The man in front of me had a buy 1 get one free coupon. He handed it to the miserable worker and she gave him the dirtiest look and asked "what is this??" ... Seriously? I recognized the coupon, it appeared to be from a school fundraiser book. Kind of funny I can tell what it is yet this "overworked" worker can't. Plus... Shouldn't you ask your coworker this and not rudely ask your paying customer!? I'm shocked the man didn't complain...but the store was packed and I'm sure he just wanted to get out at that point. Luckily one of your other pleasant staff members showed her what to do. Kind of ironic... She doesn't understand how a simple coupon works ... yet she claims she's working "every night" .... Alright then. The ice cream is great here, but customer service goes a long way. Unfortunately it's lacking here. read more

First disappointment was that they ran out of cake batter, I her it. Not their fault. Second was watching my toppings fall out the pile and the employee not putting them back on. I know she saw it, I watched her watch it and didn't think I would have to say anything b/c she saw it. It's disappointing b/c you pay for the extra toppings and it doesn't help that some are small portions already (ex I got strawberries and the scoop only had 3 strawberries but 2 of them fell...so I got 1....). read more

It's coldstones -- its a formula; the only drawback-not everyone (i.e. employees) are as dedicated in following it. My girls, however, were right on top of things and made a scrumptous peanut butter chocolate special, to which i scarffed down not once, but three times during my vacation in Harrisburg. I had absolutely no problems with the food, staff, or anything! read more

Update May 7th 2018 Something major changed. Maybe new owner or management... Went there like four times the last month. They had everything on their menu available now, new equipment, new friendly staff which is trained now, good and fast . Nothing to complain any more ... good to see that something can change positively within a couple of month!!! Update Jan 14th: Decided to go there cause we haven't been to ColdStones forever. Unfortunately same experience then last year, associate with attitude. And of course the motto "we are out of" something. Group of four people in front of us and I just heard the associate saying " we are out of this"... "of we r out of this too..." It was our turn, I got what I wanted butt my wife's wish to get her caramel apple ice cream wasn't satisfied because (guess why???!!!) they where out of the filling!!! Absolut ridiculous ... Bottom line... good ice cream in case something is available , it definitely doesn't work during the summer time and during the winter time it's the same...satisfying if u r able to ignore the mood of the employee and not want to jump over the counter to yell at the associate for his/her attitude. read more

I love their variety ice cream, shakes, toppings, and of many other things, despite the price a bit high. Plus, I have a friend who works here which is great to know. read more

I have been to this cold stone three times this summer and have always had a great experience. The employees are very hard workers and the icecream is delicious. I see some comments about the staff being rude, but, I mean, really, they are just trying to get everyone their icecream in a timely manner. Keep up the good work team coldstone! read more

Updated the following day: The manager called me personally called me and resolved the mess up. I am Very appreciative of the solution she came up with to make up for the messed up order and the commitment she made to contact me. 1/20/17 I ordered over the phone a cake for my husbands 30th birthday party (a big deal right). I ordered a large cake with funny wording on it for his special day. Well, I picked it up on the way to the party, and they bring me out a small cake with a simple purple happy birthday on it. The current employee at the time said they were suppose to call and tell me the wording wouldn't fit. (That's why I ordered a large). It's not her fault, She didn't take my order, but I am very sad and offended that they ruined a very special thing for my husband. I should have not even paid for the cake and walked out empty handed but i didn't and I learned my lesson. I'll find somewhere else to order next time. read more

I've given 3 stars for: 1) the store ran out of brownies. The ice cream I ordered had brownies as ingredient. The girl behind the counter asked if she could substitute with chocolate cake. I had to agree,but the cake disintegrated during the mixing. I'd have preferred brownies. 2) half way through the ice cream, the table we sat on appeared a small cockroach. Not a visitor I'd expect in a food joint. 3) I was not offered a receipt. When I asked for it, I was told they could give a hand written on a plain paper! I'd like to give 4 stars for both the ice creams we tried. Both new on the menu. I don't see those on the website and I don't remember the names. One was vanilla base and the other had chocolate base. Mix ins were caramel, salted pretzels, almonds. This is the only Coldstone in this area, reason enough for them to try to do better. read more

I was told soo many good things about Cold Stone. Ive lived in the area for about four years and TODAY was the day I decide to try it for the first time. I was not disappointed. The ice cream tasted great. I got the Oreo Loaded Bowl and I loved every bite of it. The whole breaking the ice cream down and mixing it in front of you seems sort of like a little gimmick that no one really cares for anymore but the ice cream tasted gooooddddd read more

My son and I had an enjoyable time at Cold Stone - no one was in line so we took our time ordering. The ice cream selection is good and the taste was also excellent. read more

I have been going to this Cold Stone since they opened and now it is completely different. I was there 2 weekends ago and this store has definitely gone down. 1) The store was dirty,floors wasn't swept, tables was dirty and yes this was before 1 pm. 2) How can you offer Frappes and Milkshakes and then the machine is broken!!..really. 3)The workers never know what goes into anything. 4) Never a manager on duty or enough workers. I am truly wishing this store gets it together. I really love my Cold Stone. read more

Love this place. I go to this location 3-4 times a month. My kids love it too. Ice cream is a bit pricey but worth it since they have a variety of ice cream flavors and tons of mix ins to choose from. Staff are very friendly and greet me every time i go in. Their waffle bowls are my favorite! I always order their coffee ice cream with banana and roasted almonds in a waffle bowl. read more

The place is filthy, the staff is slow. The seating is terrible, at least the could put a few tables outside to sit in the summer. It has no atmosphere, you can't go and enjoy an ice cream with your family because there is literally hardly a place to sit. Shame on Coldstone for allowing them to set up shop in such a terrible location. I think the owner must be be a cheapskate, because they haven't done anything to make it better. Last time I was there because my son begged me to take him, a lady came up to the cashier and complained about a hair in her ice cream that had just been made for her. They didn't even volunteer to give her a new ice cream which I was stood there totally shocked! Eww! read more

Love the ice cream here! I always get the founders favorite. Wish there was more seating though. I've never had a problem with the staff being rude but they aren't exactly too friendly. read more

I really like this place. This is really the best ice cream place in Harrisburg. We get tons of choices to choose from. The staff is quite friendly and they sing songs when I tip them. I would definitely recommend this for friends and family. A bit expensive but hey you get what you pay for. It's worth making a trip. read more

So when you order peanut butter cup perfection and the girl forgets the chocolate and peanut butter and you ask the girl if she put it in and she clearly lies to you and says yes.....makes you a little angry! read more

First time going there and I was watching what everyone else got to see the different selections. I noticed that the workers were NOT wearing gloves but continued to watch their cleaning practices before I ordered anything and nothing happened. From making ice cream to handing money and right back to making ice cream the staff did not wash their hands or utensils between each new order. Very disgusting read more