I think that this place is a decent option for tourists that are visiting Long Beach. For starters, the flavors and toppings on display are a hallmark of any major ice cream shops so nothing here. What they do is make it in a way so toppings aren't just on the top of the ice cream. Crucially, the cotton candy ice cream was pretty tasty and sweet, perfect for families that have kids and want to take them to get a treat after a day at the Aquarium. read more

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I visited on 8/28 around 10:15 PM, and unfortunately, my experience was very disappointing due to the customer service. The employee working at the time, a woman with braids, came across as having a very negative and unwelcoming attitude throughout the interaction. It genuinely felt as though helping customers was an inconvenience or as if she did not want to be working the closing shift. I understand that everyone can have a difficult day, especially toward the end of a shift, but customers should still be treated with basic courtesy and professionalism. I hope management takes the time to address this, as the level of service made the entire experience uncomfortable and left a very poor impression. Hopefully, she was simply having a bad night and is doing better read more

Unfortunately, we will not be going back to this location. I've never been into a cold stone where it smelled like sour milk. Not enough cleaning going on there. One of the employees walked up to the person making our order and tried to tell her the right way to make it, and she gave him an excuse and refused to do it the right way. he literally rolled his eyes and walked away. read more

Out in Long Beach for the dance competition yearly always having a great time my man DeAndre hooked it up over here at cold Stone. This guy knows how to sling some cream! Brother I've never had better strawberry shortcake in my life! Appreciate you my guy! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

Amazing service and amazing ice cream as always! I tend to be indecisive about what I want so I ask for recommendations and I've never been let down. All the staff are friendly and take their time to make the ice cream perfect!! Can't wait to visit again soon!! read more

As someone who lives on the north side of long beach, I go out of the way EVERY TIME to visit this location. Their customer service is always on point and I always leave happy. The staff always gives me recommendations and i've loved every single one and thanks to Angel, i've finally found my favorite. The place has a nice vibe and even when i've had to wait in a long line, its always moved quickly and i've never had to wait long. The icecream itself is always on point and their topping stations are clean and tidy! I can not give enough praise to their manager Cynthia for always making sure everything is correct and in order. I tend to buy large orders for my whole family (7 of us!) and she always double checks our orders. Can't wait to visit you guys again next week! read more

Erick was a very good employee, he helped me, and my friends with our ice cream. Erick is a very good person to interact with! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

I lucked out and came after a late lunch with only one person ahead of me. Been a long time I last step foot in a Cold Stone. Service was excellent from both ladies. They gave great recommendations. Love that you can choose your toppings. Peanut butter cups were so good. It's located not far from the Starbucks. Highly recommend. Cheers! read more

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We got to cold stone at 9:49 PM. The sign says that they close at 10 PM Monday through Thursday. It is April 9 on the Thursday and they closed and locked the doors because they didn't want to take any customers before 10. Technically we should be able to get in especially since it's more than enough time before they close. Instead, they refuse the service because they were too lazy to take any more customers. Either way they would still have to stay over to close up the shop, so if people come in before closing time, there's nothing in the policy that says people can't come in before 10 PM. They should be taking customers.Terrible service. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

As you get older, you realize "I like what I like", even if you can't really explain why. My favorite burger is a well-made Whopper from BK (though the well-made part is not common these days) and my favorite ice cream is a Gotta Have It Coffee Lovers Only from Cold Stone Creamery. Woke up this morning, and just had a craving for the latter. So made the walk down to Pike Shopping after lunch. First things first: Is it still open? Yes...Score! Since I was alone and couldn't use my wife's loyalty account, had to create a new one with them, and then realized it came with a BOGO offer that I could use immediately: Double Score = Brace!...love it when no plan comes together to produce just as good a result. Only one employee was manning the entire store (customer traffic is slow during weekdays). She made me a Coffee Lover's Only ($11.99) and a Founder's Favorite. She put plenty of mix-ins (crushed almonds, caramel, heath bars) and I took both back walking home, without it melting too much, so can enjoy throughout the week. Score Thrice: Hat Trick! read more

Came to get ice cream with the fam and Kelly helped us out ! She so sweet and great customer service! She gave us the Kelly special

Honestly by far the best cold stone ever, the ice cream always tastes like it's just been made and the smell of freshly made wafle cones is so hypnotizing, the service is is always quick and friendly, Ana and Kelly by far are some of the nicest employees I've ever had the pleasure of meeting!!! 100/10 read more

Great service good choices to choose from and just great flavors in general eric is cool my guy hooks you up with things yall should really check it out read more

It's been a couple months since I came to this Cold Stone and I'll start off by saying I hadn't been to a Cold Stone in years before I came here. Maybe my memory was skewed but when I wanted ice cream and was around the pike with my friend I thought "why not try Cold Stone?" The service was lovey and huge respect to the staff. This is purely about the company. The ice cream was terrible. It's that simple. I will acknowledge that big ice cream chains like Cold Stone already give off "quantity over quality" but this was just bad. I didn't want to finish the ice cream and would've preferred to just give the cup I got to someone who would enjoy it. The overall look of the store was fine and in tune with most typical big chain places, very soulless. To top it off if you have a tip to the staff they would sing this really dumb song. It gave me second hand embarrassment. That's not at all what I want to feel when I'm going to get ice cream. As someone in the service industry I say this for all companies, do not make your employees do dumb and degrading acts because you think it will "enhance the experience." read more

The shift on 06/07/2026 stayed after hours to accommodate us. Provided great service even though they were closing. 10/10 Would come again.

Waited over 15 minutes and the line did not move. They had over 6 workers bruh. crazy

As soon as we walked in, just rude, not friendly. You felt that none of them wanted to be working! Ana and the others. We did not get a hi or thank you or even Happy Mother's Day! It was about 3:22 pm, not busy either! Half an hour later got a stomach ache from the sorbet I had, every one else was fine. And none of the workers knew if any item was gluten-free or did they care! read more

Love the Mid Pie Mojo; always my go to ice cream treat! Staff always friendly and make adjustments to meet my needs...xtra peanut bitter! read more

This cold stone is my go to this week and Kristen is a real one if you're Lucy to get her make sure to give her a big thank you!!

cold stone breaks my heart from those price inflations now and they don't fill it up how they used to nevertheless my favorite and most nostalgic ice cream chain and so delicious. super busy location! huge line formed read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

Insanely busy but everyone working was attentive to each person they were serving. The line can go pretty slow since workers are hand mixing each order so just be ready to wait if you walk in on a weekend night. Can't complain about the actual food it's ice cream and a chain so the ice cream and toppings were consistent to what I expect from cold stone. It's a place to pick up. No real seating inside. read more

Horrible service! Had a worker who was rude and was frustrated because he didn't get my order right. Told me I didn't know how to order. Gave me attitude when I asked for customer service number and store number. read more

Ice cream? Might as well got a shake.. melted within seconds coming out of the store. read more

Cold Stone Creamery - Ice cream? Might as well got a shake.. melted within seconds coming out of the store. - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

I had a nice ice cream treat at this Cold Stone Creamery. I ordered a Mint Mint Chocolate Cholate Chip. Just what I wanted. The best feature of this location is that the marina is just a block away. A short walk away and you have a nice view read more

Cold Stone Creamery - Chocolate mint - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

My favorite cold stone staff is so friendly my favorite location to come too. Lots to do around I have to stop by read more

Cold Stone Creamery - Staff so helpful and delicious ice cream! My favorite cold stone - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

Long lines. One server. Another person in the back. Frustrating to wait for 30 min for a scoop. And I'm still not in front. 13 persons serving for ice cream. Is it worth it. Nope. But I'm already vested. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

Service is dog water, employees are slow, disorganized, and can't handle a rush. i don't recommend coming here when there's a line.

Great on the go only. Service was quick and simple. Nothing really stood out here. They have only 1 cashier and their credit card machine is very slow. Expect some wait time. Ice cream in general we're not bad. Pick your choice of ice cream and the amount of topping you want to mix together. Got the "Mint Mint Chocolate Chocolate Chip" ice cream and it was very good. Basic mint ice cream with your choice of topping. Highly recommend a small bowl if you want something light but with a fair amount of portion. They have waffle cones option as well. Yelp check in for a complimentary topping of your choice. read more

Cold Stone Creamery - Mint Mint Chocolate Chocolate Chip with Gummy Bears I. Too! - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

Their ice cream is always too runny. I'm done with them. It's like a set milkshake that isn't creamy anymore.

I LOVE coldstones ice cream! It really is the best ice cream. This super young lady Savanna works there and I swear her service and smile always makes my day. This is my local coldstone and highly recommend when you are in DTLB. Walk the downtown, eat an ice cream, and enjoy! Thanks Savanna for always making our ice cream special! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

On a nice sunny day like today near the beach we decided to stop by cold stones for the first time ever to get some ice cream. We ordered a cup of cheesecake ice cream with cheesecake bites & white chocolate chips in it, A cup of Oreo cookie ice cream & some Reesie's peanut butter cup ice cream with a waffle cone. All of the ice cream was really good. The cold Lifeless attentiveness of the staff I could've definitely done without. read more

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I forgot the exact thing I ordered but I believe it was strawberry cheesecake & caramel apple. The employee pictured paired the caramel apple with a chocolate bar and it worked, but the ice cream itself is a bit sweet (not the chocolate bar it was paired with). The strawberry cheesecake is on the other hand is perfect. Shoutout to the employee that helped me and also made my order. He's very upbeat & friendly. read more

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Employees are garbage. Not welcoming at all. Walked in we were the only ones in the store and 2 mins later one of the 2 employees decides to help and was very rude. Cold stone do better !! Ice cream is great though read more

Kelly had amazing customer service !! Quick and very informative on deals. Help me get a good extra topping and validated parking read more

Cold Stone Creamery - My faveeee - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

Worst Coldstone location in the country. Horrible service. It's consistently the slowest possible line for a Coldstone I've ever witnessed. The staff is really not doing the line well, it's poorly managed, they randomly skip people in the check out section and it's a huge mess. Having people check out their own customers is slowing this place down. I waited for an hour and had to wait ever longer because of the poor confusion and shit show at check out. A super, super dumb and rude young girl made someone go in front of me after I was first in line and already waiting for an hour. I had my ice cream, ready to check out, dripping down my hand after waiting forever, and she makes some random dude who was behind us in line cut us to pay. I asked, why? This isn't fair. I don't want to wait any longer I've waited enough. I'm here. Check me out. She said no. The person who came in ten minutes after us checked out before us. Added another 5 minutes to the entire process and we were in line before him! My ice cream was completely melted by the time I was able to check out because of the poorly run and poorly managed decision at the pay counter. It was a mess. Whoever the young woman is who was working or managing last night should be fired. She isn't good at this job and it ruined the experience and the ice cream. It was super rude ! A bad call. I tried to speak up but was ignored. Never coming back to this locale. Hire more intelligent people and streamline the check out process with one dedicated cashier read more

Thank you Kelly for making this a great experience for my students. Ice cream was great for this warm day. read more

Cold Stone Creamery - Kelly at Coldstones. Thank you for everything. - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

Geesh, this as if the complicated order and pick-up lines weren't tough enough, the creamery is located in a rough area. It's the middle of the day and you have fights breaking out one after another. Young girls fist fighting with each other and their mother encouraging them on. Very sad. In a matter of minutes, the location was flooded with policemen arresting girls and hauling them away. I had to grab my young children and guide them away. Not a place to be out with your family. read more

Cold Stone Creamery - No signs, lots of confusion. - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

Upon entering, there were approximately 6-7 customers present, and I was the last in line to place an order. When it was finally my turn, the available young lady directed me to seek assistance from her colleagues wearing glasses, but her colleague was already attending to an order for a group of three. Despite the ice cream being fully stocked and available, she seemed inclined to prioritize restocking. I politely requested my order from her, noting that the other young lady was currently assisting three customers. With hesitation, she did my order. During the service, I observed her handling the trash can, retrieving boxes and silver ice cream tins, and washing her gloves instead of replacing them.There were three employees present: one wearing a black Cold Stone collar, one in a white shirt and wears glasses, and another who washed her gloves instead of changing them. My overall experience was less than satisfactory, especially considering I was on vacation. I hope that the staff will receive better training in customer service and sanitation practices. DATE: July 18, 2024 TIME: 2:55 - 3:30 read more

I will avoid this cold stone at all cost, I've given it several attempts and every single time come out extremely disappointed. Staff is pretty rude, they don't give you the right amount of ice cream, they'll literally fill up half of the cup size you order! It's better to avoid this one and drive to a different location! read more

Every time I go here the staff are always doing their best and always so kind! Although the store is somewhat compact, the flavors are all easy accessibly seen and they do allow you to try some if you're curious. If you give them a tip, they'll always cheer as well which I think brings a smile to everyones face including customers. read more

Cold Stone Creamery - Strawberry blonde with a waffle cone cup and a mint and chocolate "create your own ice cream" - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

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