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    Cold Stone Creamery

    2.3 (83 reviews)
    Closed 11:00 am - 9:00 pm

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    Thick layer of dust on the red lights and the bugs on the vents over the food area
    John S.

    I just visited the Cold Stone Creamery on Craig rd and I was disgusted after I ordered. Here's why.... Restaurant #20066 1829 W Craig Rd, Ste 2 North Las Vegas, NV 89032 The employees that were working were "friendli'ish". Seems as if they'd had enough of rude customers as the tone of their voices were diminishing along with their smiles. However, that wasn't the biggest I had. This place was shockingly dirty and disgusting. There was a thick layer of dust on the lights and bugs stuck to the the ceiling vent and ceiling tiles directly over the service area! Not appetizing at all. Food preparation should happen in a clean environment, but this was far from it. Second, seriously, why are there 20 handwritten signs everywhere? It's overwhelming, unnecessary and frankly, not professional. However, the sign that caught my eye was the one about paying before getting items? Common sense, right? No need for a sign; just make it a policy for employees to know not to hand food over prior to paying and then the one on the tables about not moving chairs or tables. Really? My overall impression of this location is to avoid this location, if you can. I used to like it few years ago, as it is close to my house. But now, I will make the Durango location my go-to spot. Did it change ownership and the new owners just don't care as long as people pay? With the cleanliness being the way it is, who knows how long this location will remain open. The signage situation are major turn-offs as well, which ultimately, "broke-the-camels-back, causing me to write this review

    This was after leaving the business, signs were off when we arrived at 8pm

    The service here is crazy, how can they think it's okay to act annoyed Everytime someone or a group walks in. If you don't like your job, move along. There was a toddler behind the counter which is dangerous to say the least. We arrived at 8pm with 9pm close. All signage was off, tables and chairs put away and employees not welcoming. What a ruined experience.

    The worst experience ever with the Owner Nadia at COLD STONE. I ordered a custom cake for my daughterS sweet sixteen. When we cut into the cake to serve it , it was freezer burnt. I called the store and got the number of the manager Nadia (owner). She did not return my call after 24 hours, so I took the cake to the store for them to smell. They said all they cannot throw do anything but giver her my number. I said that has already been done. I then left the store. She called back the next day and she blamed me for the cake. She stated that the cake must've melted from cold stone to my house and I refreeze it or she said that my guests do not like custom cakes. She never took accountability for her bad product. My daughter ended up being embarrassed during her sweet 16 party. Nadia, the owner offered an ice cream tub but with no toppings if I wanted to add toppings to that ice cream, I would have to pay additional. I paid $63.99 for that custom cake and she still wanted me to pay additional five dollars to put toppings in the ice cream that she said we can have due to the issue. Let me remind you that tub of icecream that was $26 no where the price of the cake. The employees stated that there are always issues and they are sorry!! Do not go and support this store.

    This is the cake smaller then my hand

    So I ordered a cake from them it cost $46.00 and it is smaller than my hand. And it looks terrible I always order my birthday cakes from them but I will never again. Wow 46 dollars. Wasted never again don't waste your money

    The rude cashier
    Rosalie C.

    This employee hates her job. I came in for a pick up (ordered ahead) she refused to help me until she took care of 7 orders. Even thou I was 3rd in line. She had the worst attitude. She was the only one behind the counter but having a customer service job and acting like a rude inconsiderate person is simply unacceptable.

    The owner telling me I'd get my refund and then ghosting me after

    Owner is a liar and completely cheap. Said I would get a refund for my order through text and now won't return my messages after asking what happened to my refund. They got my order wrong and she's too prideful and cheap to do anything about it.

    (L) Cookie Batter Ice cream cupcakes (R) 8 inch Midnight Delight Ice cream Cake

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    9 days ago

    Cashier was polite but I don't understand the corporation charging $7 for a small cup of birthday cake ice cream

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    3 years ago

    Don't sleep on Al the different options! Nothing is ever wrong with some good cold stone! Beat the after dinner rush though

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    2 years ago

    Not having a bathroom is kinda gross. For sanitation reasons and to allow people to eat there on a 108 degree day a bathroom is a must....

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