I never met a Cold Stone Creamery I didn't like. The employees are great about letting customers try several flavors. Anything with banana is my go to order but I enjoy berry flavors, lemon and orange. You can't go wrong with any flavor. I prefer a dish but you can order a sugar cone. Nom nom read more

My sister and I were excited to visit the Cold Stone Creamery in Olney, MD. We drove about 30 minutes from Silver Spring because she was really looking forward to ordering her favorite ice cream, the Founder's Favorite - Gotta Have It. One of the things she enjoys most is watching it being freshly mixed on the frozen stone. Unfortunately, our excitement quickly turned into disappointment. There was only one person working at the front counter. He finished preparing the ice cream in just a few seconds, which immediately made us question whether all of the ingredients had been added. My sister politely asked if everything was included, and he simply replied, "Yes." When she looked at the ice cream and took a bite, it was obvious that several ingredients were missing, especially the brownies, which are one of the signature ingredients in the Founder's Favorite. We politely brought it to his attention, but instead of listening or checking, he seemed annoyed that we even asked. His responses were short, dismissive, and it felt like he just wanted us to leave. My sister then asked if he could add a little hot fudge. He said it would cost an additional $2.00, and I told him that was perfectly fine. However, he added what was barely a drop of hot fudge. When my sister asked if that was all, he replied, "Yes. That's it." His attitude throughout the interaction was rude, dismissive, and completely lacking in customer service. When I asked if I could speak with the owner or manager, he responded, "I am the owner." Based on his behavior, it was very difficult to believe he was the owner. He acted more like someone who simply didn't care about the customers or the business. He started walking away and we couldn't believe his attitude. We didn't mind paying extra--we simply wanted the product we ordered and to be treated with basic courtesy and respect. Instead, we left feeling frustrated and disappointed. After driving 30 minutes to visit this location, this was not the experience we expected. We won't be returning, and I sincerely hope this feedback is taken seriously so that other customers don't leave feeling the way we did. If he is the owner, the company should take it from him. read more

Nestled in a giant shopping center, this Cold Stone has awesome people serving the ice cream, it is cold in there, hence the name... the ice cream is good and they have a bunch of different flavors! Great place! read more

The young man behind the counter was wonderful. He is a star. The owner, however, is the most rude and miserable person I have ever met in a customer-facing setting, Nasty, impatient, condescending. I will NEVER go back there. read more

Greetings DMV!!!! This is the spot quality, ice cream quality service, beautiful people. I love it my children love it, however, my pockets don't!!! read more

I have had good and bad experiences at this location but that is normal with anyplace you go. I always go back to this location because it is close and it's one of the few places to get ice cream in olney. I love the shakes and the ice cream. If you are in olney looking for ice cream, check out coldstone but just order ahead or there might be a little bit of a line when you arrive. read more

Coldstone is HANDS DOWN the only place I will go to for ice cream. I always get the same thing... cake batter ice cream with crushed graham crackers. If I'm feeling extra... I may add some white chocolate chips or marshmallows. The staff is young but their always super friendly at this location! They offer various ice cream flavors such as cotton candy, sugar free vanilla, strawberry, etc. Location/ parking etc- this cold stone is located in Olney shopping center near the TJ maxx etc. whenever i come to this location, there are various spaces to park. Seating is limited inside the restaurant, there are also seats available outside. Usually the restaurant isn't packed so I've always seen seats available. If you're looking for some delicious icecream!! Coldstone is definitely were it's at! read more

Cold Stone Creamery - a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Olney, Maryland

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I have been here many times and each time the service gets worse. It is staffed by young kids who are unmanaged and rude. On my last trip, we came in at 8:00 and were told that the milkshake machines were broken so they couldn't make shakes. They had clearly already been cleaned for the night and staff didn't want to make them. (I thought they only did that at McDonalds. They then had run out of 5 flavors of ice cream and hadn't replaced them. Again, I assume they didn't get new ones so that they can be done as close to closing as possible. read more

I called them at 9:50, ten min before they close. I asked if they would make our ice cream if we get there 5 min after closing, we were 15 min out. She said she could make it and have it ready for us. I've been coming here for over 8 years. My wife had gotten the mint chocolate chip gotta have it size. I had gotten the biggest size, "everybody" chocolate devotion except I asked for chocolate And coffee ice cream no chocolate chips sub kit Kat. Once I got there we gave a $5 tip since they had it ready for us and made it before hand. NOW....when I get home I open my ice cream while in the middle of watching Incredibles 2 and what do I see ? Two slabs of coffee and chocolate Ice cream not even MIXED! The kicker? No brownie or fudge. At least get that part right. "Choc devotion" How could you make it worse? I said NO CHOC CHIP. The only topping in there was CHOC CHIPS. We spent over $25 for ice cream. If I'm paying over $20 for ice cream it needs to be made to the customers satisfaction not the TOTAL opposite. It's sad that only because of closing, and getting home earlier, my $25 ice cream had been beyond half ass'ed. Here are some disappointing pics of what I never remember my favorite ice cream place to be. read more

Cold Stone Creamery - You can't even see any brownie or fudge or choc chips. Disappointed - Ice Cream & Frozen Yogurt Near Me - Olney, Maryland

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Went for the first time 7/30/21 at 4 pm. We see a rude Asian girl playing with her hair and then preparing ice cream with no gloves while yelling at customers. No thank you. Gross attitude and unhygienic. We went to Marble Slab instead. They are nice and wear gloves and masks while prepping your order. They are also less expensive and have more flavor choices. You can add as many mix-in's as you want free of charge (cold stone charges $1 for every mix-in). I see a lot of the good reviews were from several years ago, it's gone downhill since then. read more

I came here for National Ice Cream Day since it was BOGO. My boyfriend and I split the Birthday Cake Remix and a Wild Blueberry Muffin Batter milkshake. The Birthday Cake Remix is one of my favorite flavors since I love cake batter ice cream. I also love brownies in my ice cream so it's perfect. I think the Wild Blueberry Muffin Batter is a new flavor, and it was so good (at least as a milkshake)!! The blueberry flavor is strong and sweet. If you like blueberry ice cream, I'd definitely recommend this flavor, especially in milkshake form. Two young girls were working behind the counter and they were very friendly. I felt bad for them because they probably had a very busy day, but they still managed to stay on top of all the orders. read more

Cold Stone Creamery is one of my local spots. They have a wide variety of specialty ice cream selections. I usually order the Oreo Overload with a chocolate coated waffle cone in a cup. My size is "Love It!" The place is always packed as many love their ice cream. The service is pretty quick you can get in and out. For a smaller establishment it has all the perks: clean bathroom, outside and inside seating, parking and of course great ice cream. I'd recommend Cold Stone Creamery to anyone that has a sweet tooth. You'll love the selection of ice cream and toppings. read more

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This place is amazing it a place with amazing detest recommend milkshakes good customer service and good ice cream I e thing that's not good is the outside Because the chairs are broken but it dose not matter read more

Customer service here sucks. Me and my boyfriend went last night (03/09/2020) and whomever worked the night shift should NOT be working there. We came in around 9:50PM and my boyfriend politely greeted the Caucasian female working that night and she ignored him. This is how the dialogue went: Caucasian worker: *walks up to glass, doesn't say a peep* My boyfriend: ....hi how are you? Can I have the love it size of this and that ice cream? Caucasian worker: *scoops first ice cream and slams it on the mixing board* What mix ins? My boyfriend: answers politely Caucasian worker: *mixes his ice cream for about 2 seconds and puts the cup on the glass* My boyfriend: alright thank you Caucasian female: *walks away to the back* That is LITERALLY how that interaction went and it's sad. She did not even open her mouth to greet or say anything at all to my boyfriend who is a paying customer, other than her stern "what mix ins". If you don't like dealing with customers, or simply don't know how. Find a different job. This experience was a turn-off. read more

The ice cream is fine but the service is terrible. Went in the beginning of March and they were almost out of ice cream. The employees are unfriendly and slow working. Used to go every Friday, but now go to Marble Slab. Went back recently just to see if it improved and we left without ice cream. The sad part is that I have $30 in gift cards, but would rather spend the cash elsewhere. read more

Super pack!!!!! I guess everyone had the same idea has me not an big ice cream fan so I save it for tomorrow treat after working out read more

Cold Stone Creamery - Cheesecake Fantasy (SMALL) - Ice Cream & Frozen Yogurt Near Me - Olney, Maryland

So...of course I have to stop for Cold Stone ice cream in Olney..its like the local community law ;) So the scoop on this location is that there is basically no where to sit inside and enjoy your treat without literally being on top of someone else. Its super tight..and this particular location is always super busy. Now...you can opt to sit outside, which has a few chairs and a partition, but on a blazing, humid hot summer Maryland day, this would be torture. As far as customer service, it is as good as one could expect at a small location like this. No one is rude or obnoxious, but they aren't exactly enthusiastic either..just straight-cutthroat ice cream-business...No time for happy greetings or small talk haha! Its a busy location, but once you have your ice cream in your mouth..nothing else will matter. Overall, the place is clean and the service is swift ..so Two thumbs up. Just wish the location space was larger. read more

The only way to properly enjoy this ice cream is to consume in situ! So soft and creamy.

This place never fails to leave me with a smile and stomach satisfied. I ALWAYS get vanilla and strawberry ice cream. Adding strawberries and Oreos to the mix. In the summer I try to visit this place as much as possible comparing to the colder seasons. Even though cold stone is pricey it's worth it. It's a summer/craving must! read more

Cold Stone Creamery - Vanilla and strawberry ice cream. Added Oreo cookies and strawberries. The bomb! - Ice Cream & Frozen Yogurt Near Me - Olney, Maryland

My husband and I ordered two medium ice creams. He got mint chocolate chip. It was ok. I ordered chocolate chip cookie dough with extra cookie dough on top with caramel. It had not even one piece of cookie dough with very little caramel. For as much as they charge it shouldn't be skimpy. I've been going here for quite a few years. It use to be good but customer service is horrible. The manager/ owner just doesn't care anymore and the young girls have a terrible attitude. They roll their eyes at you all the time. read more

Meh. Unremarkable. Not worth the price. Plain ice cream with a teaspoon of whatever you want. Ice Cream itself is fairly bland and tasteless. read more

The customer service was the worst! First I asked for the dairy-free chocolate ice cream for my son who is allergic to dairy and the girl started to scoop regular so I reminded her that I said "dairy-free" and she rolled her eyes and acted really put out as she tossed aside the scooper. Then a different girl asked what my other son wanted and he said "strawberry shake." She made a chocolate shake and handed it to him and I let her know that he asked for strawberry, and I got a similar response. She rolled her eyes at me and acted really annoyed with me for her mistake. She marched off and I had someone else make the shake. We're just here visiting from out of town but I've never seen such disrespectful, rude behavior in a customer service setting before. read more

A hot, humid summer evening Swamp crotch abounds, sweat is teeming Head to Olney and what do you know Yogiberry and its refreshing goodness is closed Your pits are still sweaty, the night is still hot Go home empty handed, defeated you will not Walk up the hill to the Olney Cold Stone You'll soon find out you are not alone The line snakes out at 40 past 9 "Will cold goodness ever be mine?" The line moves slow, slow, slow, slow.. Made even worse by the employees singing - which blows You get to the front, the moment you've been waiting for Should you get the Love It for only a penny more? Aw what the hey, throw your diet to the curb And enjoy 2000 calories in a Maryland suburb With any of their signature creations, you can't go wrong But don't tip them or they'll break out in song With comparable prices, I think Yogiberry is greater But Cold Stone is great b/c it's open later So for cooling me down, Cold Stone I thank you So much so that you'll be my 100th review read more

I was overcharged. It was only $1 but still $8.25 for one cup of ice cream!? The guy charged me 3 mix ins when one should be free. Rather than keep arguing with him, I left and WILL NOT return to that location again. It's simple math. $4.95 + .94 for each add in. Add the ice cream wasn't frozen hard enough. Some of them looked soft in the case. I will go to Germantown from now on. read more

Still one of my favorite places to go for a frozen treat. Staff is always kind, patient, and helpful. And after experiencing some losses as a of late along with friends. My diet had to be broken at least one night. With my Cheesecake and Cake Batter blend with strawberries, gram cracker crumbles, and white chocolate chips on top of a warmly baked funnel cake. Yep that type of party! Thanks CSC Onley Team! read more

I would give zero if I could. The girls in there were not mixing any ice cream and were slamming the utensils on the counter. They were rude and slammed the front door to close and only cared about going home. read more

Pretty much like any other Cold Stone. Good ice cream, fantastic milkshakes, and friendly service.

All I can say is that the ice cream here is superb and I was impressed on how much effort they go to meet the customer's requests. The family in front of us had a daughter with a severe dairy allergy so they ordered sorbet and requested a fresh scoop. I didn't know what that meant, but I watched the employee go to the freezer to get a fresh tub and scoop out a cup for the daughter. The father also ordered a cup to go and asked that it be stored in the freezer until they were ready to leave and the employee gladly complied. This is refreshing in a day and age when many food establishments treat the customers with nary a smile and make it seem like special requests are a burden. I'll be back. read more

Best ice cream ever! Loads of choices and treats to mix in. Staff has always been friendly polite.

I placed an online order around 7:10pm tonight and the order confirmation said it would be ready by 7:32pm. I drove there and arrived right on time to find a line all the way down the sidewalk. I waited in line for my turn to go in (around 8pm), only to find that my order wasn't even started. There were only 2 people working and a long line outside the door. The credit card system was not working well (apparently a problem all day), which made the lady in line next to me very frustrated. It would be helpful if people who are picking up online orders are able to go directly to the cashier to pick up and avoid the long line. It'll be a while before we return. read more

Very lovely ice cream, place is extremely dirty. Restroom is extremely untidy Staffs are average.l read more

I looooovveee ice cream...and coldstone is by ar the best for me this store is staffed with kids from the neighborhood not the fastest but ice cream makes it all worth it read more

We usually love Cold Stone but the customer service at this one is definitely not great. Unfriendly management. Would drive to Kentlands for a more pleasant experience. read more

One of the girls working here overcharged me for a small ice cream. Also, I'm pretty sure they got rid of the $.01 difference between "Like It" and "Love It". It's about time. read more

We aren't big on sweets, but a friend served their oreo cake for a special occasion. Trying to be polite, I had a small piece. Delicious. Then had to go to Olney (twice!) for an ice cream fix. There was a long line and the "kids" behind the counter were amazing. Worked very hard, were gracious and I was delighted to leave a really good tip for their efforts. read more

VERY, VERY POOR CUSTOMER SERVICE. I ordered a quart- I only noticed when i opened container at home it was wrong (no pecans in my butter pecan). Returned to fix it. Manager/Owner said I should have said something at the time. He said, "Do you want a cupful of pecans?" I replied no, just give me what I ordered. He made it, then wanted to charge me full price even though it was their error. What?!? Son of owner made nasty comment when he thought I was out of hearing. Wow. Haven't seen cust. service like this in years. Not only did they lose a customer, they had to throw out the ice cream they just made- so what was the point of not standing by their product? read more

I've been going to this Cold Stone for years, but I will never be going back. Tonight I went and got some ice cream and found MULTIPLE hairs in it!!!!!! Absolutely disgusting. read more

I had honed my ice cream creation to perfection and I get the same thing every time I come in. So I was very disappointed to learn that they no longer plan to carry either their chocolate covered pretzels or their regular, plain pretzels. Please fix! read more

I took the time to download the yelp app, and write a review about my first time experience at Cold Stone. For a first time visit, I was quite satisfied with the customer service, my order, and Emma's ( Cold Stone employee) patience. If it happens to be your first time at Cold Stones, I highly recommend the Olney location, and asking for Emma as well. read more

My family eats ice cream at least once a week - it is the desert they enjoy and we know all the spots. They all work hard in school and with sports and this is the treat for the week..at least once a week winter, summer, whenever. The ice cream is good as are the toppings. Big selection and good combos on the menu. The dark choco ice cream is the big family favorite but they seem to be out of it a decent amount which is disappointing when menu is not consistent. Two things to work on - service and lines are slow!! I assume it has to do w profitability but sales matter too and when we drive by and peak in the window and that line is across the window, we know service is so slow that we will be waiting forever and we keep driving and find another place. Amount of toppings is also a draw back - they skimp = profitability issue again. If we order oreo or peanut butter etc, the hope is you get plenty of it to enjoy and that is not always the case. The larger serving you order, the few toppings you get on a relative basis... Order small if you want bang for your buck w regard for toppings....if you order larger sizes, you get little additional and its too dispersed and not very tasty. Great shakes here though. Oreo shake w extra oreos is addictive. read more