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    Cold Stone Creamery

    2.2 (20 reviews)
    Closed 10:00 am - 8:00 pm
    Updated over 3 months ago

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    Will M.

    Went to this location today in the Westfield mall and was very disappointed. The glass ice cream case was broken and taped Together with scotch tape (see photo). I'm almost sure this is a health code violation. No one likes glass shards in their ice cream. So I decided instead of getting ice cream for my birthday which is what I drove here for I went with a lemonade from next door. The chrome trash can was also covered in old ice cream and was disgusting.

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    7 years ago

    Helpful 1
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    3 years ago

    Helpful 0
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    13 years ago

    Helpful 1
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    7 years ago

    Business owner information

    Photo of Jodi V.

    Jodi V.

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    Photo of Joanne D.
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    6 years ago

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    8 years ago

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    Photo of Will M.
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    8 years ago

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    Jodi V.

    Thank you again. We have replaced the glass.

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    7 years ago

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    Photo of Helen Z.
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    10 years ago

    Helpful 2
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    5 years ago

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    8 years ago

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    Jodi V.

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    6 years ago

    We felt extremely sorry for the one employee... 18 customers in line and one employee... Never again Mr. Franchisee

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    Photo of Kaylyn S.
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    10 years ago

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    12 years ago

    Helpful 1
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    13 years ago

    The fruit was old and the staff was less than intelligent. Not particularly impressive.

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    15 years ago

    Decent ice cream. Nice variety of toppings to mix in. Friendly staff.

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    Jodi V.

    Thank for the comments. Jodi

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    7 years ago

    There was price of plastic bag in my ice cream. Need I say more? Disappointing. Very disappointing

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    8 years ago

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    9 years ago

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    15 years ago

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    Ask the Community - Cold Stone Creamery

    Lappert's Premium Gourmet Ice Cream Palm Desert

    Lappert's Premium Gourmet Ice Cream Palm Desert

    4.6
    (531 reviews)
    0.5 mi
    $$

    The perfect end to the night!…read more It was a perfectly hot night in Palm Desert, and this place was heaven sent. The variety of ice creams (both dairy and non-dairy for those who are lactose intolerant like me) and the ability to sample them without pressure was great. The server took care of us, and the outdoor seating was the perfect place to enjoy our cones on a hot summer night. The massive crowds of people there also enjoyed their night as well, as the place was poppin'. The portion size of the scoops, their patience, and the quality of the cones, all together made for a quality night.

    This place definitely made me miss Hawaii! Even the workers were soooo sweet and gave the aloha…read morespirit. The place is decorated even with some Hawaii aloha spirit. We had a bunch of flavors lol we loved them all, we go the ube macapuno so good, banana cream pie Amazing!, date ice cream? Sooo good too, and then we had the sea salt vanilla something. lol I forgot, all were super good but make sure u take a lactaid if ur lactose like me hahaha My kids loved there's too they got the Cookie Monster and the cake batter ice cream! Workers were super sweet and even gave the kids stickers. Unfortunately not a lot of room inside to sit, maybe max 16 people, 4 tables with 4 people to sit at each table. Some outside chairs in the shade.

    Photos
    Small cups
    Small cups
    My half eaten guava cheesecake and coconut pineapple ice cream. This time, the camera did NOT eat first. This was soooo yummy
    My half eaten guava cheesecake and coconut pineapple ice cream. This time, the camera did NOT eat first. This was soooo yummy
    Dole Whip Float

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    Dole Whip Float
    Handels Homemade Ice Cream - Palm Desert

    Handels Homemade Ice Cream - Palm Desert

    4.5
    (245 reviews)
    0.3 mi
    $$
    Family-owned & operated
    Kid friendly

    I heart Handels ice cream, and this location is located next to Whole Foods so there's plenty of…read moreparking in this strip center. Came in after dinner for a black cherry ice cream cone. The portion served by the friendly female was massive and I enjoy their ice cream since it's not overly sweet. There's tables and benches located outside the business, so I enjoyed my ice cream immediately. I'll definitely will be returning to a Handels somewhere soon.

    As a longtime Handel's customer, this was one of the most disappointing experiences I've had…read more On the Fourth of July, my daughter and I arrived around 9:52 PM. There were approximately 15 people already ahead of us in line, so we waited our turn like everyone else. Around 9:58 PM, two employees came outside and announced that the two parties directly ahead of my daughter and me would be the last customers they would serve, and that everyone behind them needed to leave because they were "already closed." I understand it was close to 10:00 PM, and I completely respect that employees want to close on time after a busy holiday. However, the store was not technically closed yet, and there were no employees outside beforehand directing the line or letting customers know where the cutoff would be. Had someone been managing the line earlier, customers could have made an informed decision instead of standing there waiting. What upset me the most was what happened next. After my daughter, I, and several others walked away as instructed, the party directly behind us was allowed to remain in line and continue waiting. That was not the right move to make. If there was going to be a cutoff, it should have been applied fairly and consistently to everyone. Allowing people behind us to stay after telling us to leave made the situation feel unfair and left a very poor impression. This wasn't about missing out on ice cream it was about the lack of organization, communication, and fairness. As someone who has supported Handel's for years, I expected much better customer service. On a busy holiday like the Fourth of July, it's understandable that things get hectic, but that's exactly when clear communication and proper line management matter the most. If management has any questions about this review, I encourage you to review your security camera footage between 9:52 PM and 9:58 PM on the Fourth of July. It should verify exactly what occurred and how the line was handled. I sincerely hope this was an isolated incident, but I also hope management takes this as an opportunity to improve how closing procedures are communicated and enforced so future customers aren't put in the same situation.

    Photos
    Taro and coconut carmel delight. Onolicious!
    Taro and coconut carmel delight. Onolicious!
    Banana Split
    Banana Split
    Assortment of cones. You can never go wrong with a waffle cone!

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    Assortment of cones. You can never go wrong with a waffle cone!

    Cold Stone Creamery - icecream - Updated July 2026

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