The ice cream here is always yummy! Their service is kind of slow, and the store seems fairly clean. read more

Cold Stone Creamery - Yummy - Ice Cream & Frozen Yogurt Near Me - Palmdale, California

Got a 6' birthday cake for $35 on 7/16/25 and it turns out it was an old cake with ice crystals inside and tasted freezer burned. Store did not want to give me a refund for it and they only want to give a $15 gift card. Totally Unacceptable and bad business!! read more

Lady who answered the phone to take an order wasn't very helpful. Told her I was parked right outside with kids in car. I asked her if ai could order through phone since I already know what the kids wanted and can't leave the kids by themselves in the car (5 and 7yr old), wife was next door picking up food for the road trip for a work schedule. Lady who answered the phone said you can go order on the app. Kinda dismayed on that type of attitude in the food industry. I never did purchase because of this reason. No more cold stone for me if they don't get their services crew treat buying customers with a little bit of personal touch. read more

Ordered online. Great costumer service and clean upon arrival. Everyone was happy with their ice creams/smoothie. read more

Cold Stone Creamery - Blueberry banana smoothie :) - Ice Cream & Frozen Yogurt Near Me - Palmdale, California

Took my kids in today for a treat around 5:00 and it was unfortunately was very dirty in there for it not being busy at all . The workers seemed to be too busy talking rather then cleaning when there was time to . read more

I never leave reviews for places but last nights visit deserves it! I took my toddler in for a quick treat and were immediately greeted by the workers. Nathan helped us and he was very friendly and patient! Brenna was also very sweet ! We will definitely be back as the other coldstones in the area are hit or miss. read more

Employees on their phones!! I walked in and found 2 employees sitting in the doorway, on their phones messing around recording each other. I waited patiently at the front counter while neither of them looked up at me for a good minutes. I was in plane view, good thing I wasn't standing where the line starts or I'd still be there!! To top it off, we get home with our pickup order and the 2 chocolate creations don't have labels so now we don't know who's ice cream is who's?? What a failure!! Manager said the employees were on a break I don't know how a store can successfully run when you have 2 employees on their break and nobody working the front counter. And now she's arguing with a customer. That's funny good luck in life Cara, you need it! And why would I need to request the label?? I've never gone to a food service place before and ordered 2 things without the difference CLEAR. Please learn how to manage, Cara. read more

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To start let me say that the service is great and the staff is always super helpful. I've been coming to this location for about 5 years at least once a month if not more. Within the last 2 years the prices have gotten higher and higher after every visit. Tonight my love it (large) chocolate shake was $9 and my like it (small) was $8. The $5 reward they give out used to cover my an entire large ice cream and now it doesn't even cover a small one. I've compared prices between another locations and this is the most expensive location in the AV for whatever reason. read more

I went to get ice cream Sunday morning and I was helped out by a very sweet girl. She was very helpful and got my order correct!

Our soccer team Busta Lime came for ice cream we had the best service from Dante, Aja & Macy. We had perfect ice cream and perfect customer service. Thank you read more

Great ice cream, always a great experience vs the other locations out there. Thanks guys!

So disappointed. We order from this location a lot since it's down the street from our house but the last 5 times we've ordered, our ice cream is never mixed right. We always get the Apple pie a la Coldstone and the Surrender to Strawberry. There was only one time from this location where it was mixed so perfectly that you got a bite of all the yummy ingredients with each mouthful. Unfortunately, I didn't get the name of the chap who made it cause his badge actually said "Tall, dark, and" something (I forget it now). We keep going back hoping this person or someone as good as him would make a perfect mix. NOPE! And this last one got me so frustrated because there literally was ingredients only on the top and bottom of the ice cream and a whole lot of plain vanilla ice cream in the middle. Look for yourself in the picture I added! Now, I know I could be making a big deal over ice cream, but after paying about $7 a bowl, you should expect a decent experience than that! Especially when I did ask if they could mix it well during the order! Anyway, beware. There's a possibility you'll be paying extra for less than mediocre ice cream. Do yourself a favor and just get Thrifty. At least their flavors would be consistent. read more

Cold Stone Creamery - Someone didn't even mix my ice cream together.... - Ice Cream & Frozen Yogurt Near Me - Palmdale, California

Super rude, I came in grabbed a prepacked ice cream and stood at the counter to pay, Tina proceeded to ring people up, finished with the other customers PRETENDED I WASNT THERE, never said a word to me and walked back in the back, then she comes back out and goes to make shakes for someone else Wow yeah no thanks read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Palmdale, California

Ice cream was ok. I got the banana and my daughter got the cotton candy. We both enjoyed it but not worth the price. Don't come here that often but it's nice to stop by for some Cold Stone once in a while. I prefer Thrifty ice cream over any other ice cream treat. Anyone who is old enough knows Thrifty ice cream is delicious. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Palmdale, California

Jordan was so awesome. He helped us pick out our ice cream and was quick and efficient. Payed attention to detail. We all need more people like him who spreads kindness! Thank you Jordan! read more

I LOVE THIS COLD STONES!!!! The staff there were so nice and got my order completely perfect. I always get a chocolate vanilla swirl with cookie crunch :)))))) The one younger girl Emma working there took my order and she gave me a complement and was fast with my order. This is the best cold stones in the entire AV!! read more

Good service, always clean, and always delicious. Very good location, probablythe best in the AV area.

Some of my favorite cold stone flavors are birthday cake remix, peppermint and anything with cake batter as a base. Its definitely my favorite flavor. Chocolate with coffee icecream and roasted almonds and brownies is a delicious blend. Chocolate ice cream with cherry pie filling and chocolate syrup is also a great flavor. This location is usually fast and is the closest ice cream store on the west side. The parking out front is pretty cramped, and at times it can be difficult to find a spot. Make sure to use your punch card and the prices are on the expensive side. Take advantage of their special deal nights such as school ID discount, free waffle cones, and double punches on your card. I wouldn't recommend any of their pre packed ice creams, the flavor isn't as good as when its fresh and the combinations are mostly a bunch of different candy bars mixed with some vanilla ice cream. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Palmdale, California

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Probably the best cold stone location I've ever been to! All the cotton candy flavors taste different at each one, this has been my favorite so far. Also, the mix masters were super friendly and had welcoming attitudes. They were very accommodating to our family with small children which is always hard to come by! My new favorite location! Thanks Isaiah and Kevin! We shall be back!!! read more

Cold Stone Creamery - a variety of ice creams - Ice Cream & Frozen Yogurt Near Me - Palmdale, California

Went last night and ordered online for pick up, when my husband brought it home, we were missing a waffle bowl that we got charged for and neither one of our ice creams had brownies like usual.. assuming they were out but it was a bit of a bummer since we weren't notified that they were out of any items.. read more

BEST COLD STONE IN THE AV!!! Always great and attentive service. Glad to see that hard working employees can take a hard-earned break in between the mad rush of customers. Good Job! Keep it up guys! read more

I just left this location and I have mixed reviews. The young lady who made my order Jasmine was outstanding. She was bubbly and even though she was wearing a mask you know she was smiling. On the other hand.... The person who made my sister's order; Amaya was not personable, there was no warm greeting and she made the order as if it was coming from her kitchen. When we arrive home immediately after. My sister's ice cream was poorly made and melted. We live not even 5 minutes from this location. Even during my interaction with Jasmine she felt it necessary to interject and tell me that my additional mix-ins would be at an additional cost. As if I didn't already know that. I kindly advised Amaya that I was well aware of the additional cost and I am more than willing to pay the price. I want to extend a thank you to Jasmine for excellent customer service. Amaya, you can learn a few things from her. read more

I've been to this Coldstone location in the past. Never super impressed with the service. The folks that work there are nice enough, just seems like there is always a new person that doesn't know how to make the item being ordered, thus the quality of the final product is not as intended. They never remember to use the 10% off discount from a discount Community Card I have (even though the card is in their hands). On this particular visit the ice cream looked like it was melting in the freezer case. It's an interesting concept to mix in the varied toppings, however it makes for slow service and a longer than ever expected wait. Overall I like the ice cream at Baskin Robbins better. read more

Try the caramel banana crunch. Really good! But the last time we went we all ordered this newer apple pie concoction. The fruit did not taste very good. Me being stubborn said everyone better eat their $5 ice cream. We had stomachaches. Had so many good experiences here I hope the next one is better. read more

You can't go wrong here. As summer is upon us be prepared for lines. The entire experience is based upon individual orders of course but you can fold in candy bars and varies toppings. This takes time. People complaining about wait times in the middle of summer, zip it. But there is hope. Prepackaged ice cream. Yummy! Perfect for any ice cream fix. Problem solved for those who can't wait in line. read more

Once AGAIN.....Gabe, Noah and Lexi always make My experience great! They are all Always in high spirits and make sure to go above beyond to treat my daughters and I with so much kindness!! Kudos to them!!! read more

I had the Banana Caramel crunch if I remember correctly, and we ordered a couple other things. We were all really satisfied, and the service was great there was a line but we barely waited. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Palmdale, California

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The ability to make the mixed ice cream on the part of some of the associates is lacking. I ordered a "Love It" of A cheese cake mix, 2 blue berries, 1 strawberry and a half scoop of graham cracker crust. Yes, I watched the young lady totally miss the pile of ice cream on the stone as the berries rolled into the gutter. Major ridiculous! If I had wanted straight cheese cake ice cream I would have ordered it that way. Kind of disappointed! read more

I custom ordered a vanilla ice cream with black cherries and coconut on a waffle cone and it was very delicious!! My husband said it's the best tasting ice cream he ever had!! Thanks Cold Stone!! read more

Really live this place! It's great to stop by after a movie and the funnel cake is the best!

This is the third time we have shown up 30+ minutes before closing only to see a Closed sign hanging in the door. Why advertise your hours if you aren't going to follow through. We live right down the street so it's a bit irritating have to drive to the mall area for something that should be open right here. read more

This is our favorite place to go for our "ice cream adventures," as my family calls it. With the quarantine and closures, this has become our favorite outing. We load up in the car and drive across town just to get delicious ice cream. The creators have been wonderful! They bring the ice cream to the car so I don't have to even get out. I would recommend this location to everyone, they've been so nice and helpful and my order is always correct and my orders are perfectly made. read more

Always the best ice cream ever! Always friendly and fast service... brought all my kids in for my son's birthday... they made sure all the staff sung him the bday song and went out of their way to make him feel special while we were there... thanks!! read more

Most of the employees were not wearing gloves. The guy serving me was not wearing a mask. He was talking to a coworker, exposed mouth and nose hovering over my food as he prepared it. read more

Horrible customer service!!!! We walked in around 9:30 and 3 employees turned and looked at us and did not great us, they all stared and then turned around and continued their conversations. We waited for at least 2 minutes before we made them aware we were still waiting to be served. The female serving us was very unfriendly and rude. They made us feel like we were unwanted and an inconvenience to them. read more

Finally writing a review about this place. My boyfriend and I are regulars and we always walk away disappointed in the horrible service. We are going to start going to a different cold stone. The worker Kelci is extremely rude and never gives good customer service. read more

Terrible customer service. They make you feel like an inconvenience. The girl that helped me out was unbelievably rude. Practically tossed my bag at me when I was paying. I didn't choose this job for you girl. Maybe you need a new one. read more

The ice cream is fine, it always is. However, we went outside to sit and eat, and the tables were absolutely filthy, as was the sidewalk in front. We glanced at the little coffee house next door, and their sidewalk was clean, and their tables were also clean. Can't the employees here take 5 minutes out of their day to clean in front of the store? read more

Cold Stone Ice Cream So Delicious Love My Favorite One is Chocolate. Have Good Custom Service Always Pleasant. Very Thing Clean. Most OutStanding. One Day Will Try All The Favor. But Just Enough Of Chocolate. Will Have Stop In Soon. Thank You Cold Stone. Yummy. That Why Giving You A Five. read more

Although I'm not a big fan of ice cream since I'm lactose, everyone always enjoy ice cream once in a while. They do have good selections of flavors, great service, and best of all toppings that get hand mixed and placed in a waffle cone. read more