The ice cream is so good, I almost forgot to take a picture. The customer service from the team in there was amazing! If you follow me, customer service means everything to me! I went kind of late and there was still a lot of traffic coming in. They even help you with suggestions if you're unsure. Give them a play and enjoy . If you sign up to the birthday club, you get a free ice cream every year . read more

Cold Stone Creamery - Cheesecake in waffle bowl - Ice Cream & Frozen Yogurt Near Me - Philadelphia, Pennsylvania

The store is great. Also very friendly staff and now a white young lady works there finally and speaks English. Helpful and nice. Staff works very hard read more

For this weeks Sunday fun day, we decided to get some ice cream at cold stone. Each time I drove by this location I was under the impression that it was constantly packed so I didn't bother trying to go. But it turns out, their Covid protocols requires that they don't let folks in the creamery but they take orders at a makeshift window. The line moved quickly and the ice cream was great just as I remembered it to be, since I haven't had cold stone in a year. I will no longer be discouraged by the line and make a stop more often for some yummy cold stone. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Philadelphia, Pennsylvania

Love Cold stone Creamery. We have lots of them back home. I need to eat some of them often. I got myself a Chocolate Strawberry Combo with Banana flavors. My girl got whoever one she wanted. They have so many different flavors of ice cream to choose from. Good customer service and Ice cream read more

I love Cold Stone and the franchise is typically consistent. To review during Covid-19 is challenging because the businesses are all trying to figure it out themselves. With that said, it appeared that this Cold Stone took the proper precautions by not having anyone enter the store, you could order outside, must wear your mask, and there's "social distancing" signs on the floor for customers to follow. I ate/ordered the "like it" size, my favorite cake batter flavored ice cream w/ pound cake and cookie dough. Mmmm...yummy! My only issue was --my ice cream was a bit melted when the staff handed me my order. Still delicious! read more

See all

I found an old cold stone gift card in my car and decided to go get some ice cream with it. Diane saw my eyeing the cakes and pre made ice cream and made me aware that each quart is $7, but if I get two it's $10 before taxes. Decided to get that as its best value! I got two of the founders favorite quarts. Once I got home I opened one up scooped out some ice cream and found there to be little to no pecans in this batch. I opened the next one and from the top it appears to be the same! I hope the manager sees this review and offers me something on the house and reviews portions of each topping. I tasted a lot of brownie, very little but. So I put a handful of mixed nuts I had from Costco. Was very exited and let down because of this. I recommend taking advantage of the deal, but having them make it fresh to ensure portions are correct. Not happy with the situation, but Diane was very helpful when I was there. read more

Cold Stone Creamery - Founder's Favorite (with Salted Caramel Ice Cream instead of Sweet Cream Ice Cream). $5.89 - Ice Cream & Frozen Yogurt Near Me - Philadelphia, Pennsylvania

See all

Forgot one of my ice creams and for the price you pay you'd think you'd be able to get someone on the phone to help you with your order.

The service was terrible I couldn't even get service I went back out to my car because I forgot my wallet and they locked the door on me then I also had a Uber order to pick up as well weird shit definitely one star I'm not spending my money ever again and the staff on the floor not welcome attitude as well it's giving racially profiled read more

Always consistent. All you can ask for, especially after it's been a while and you're looking to satisfy a craving

~This was a spot that I knew couldn't disappoint, because the Coldstone Chain is one of my favorites. Upon entrance you immediately get a whiff of that glorious cake batter aroma; its almost as if one can eat the air & be sufficed. The staff was hilarious & friendly as they would sing a jingle every time someone tipped. I chose to go all out, & get the "Gotta Have It" size with the jimmie-choco-dipped waffle bowl filled with that crack cake batter & mix-in of oreo crumbs. The creamy goodness of cold stone has always won me over & this location was no different. The Don approves of this establishment & will be back~ read more

Cold Stone Creamery - views - Ice Cream & Frozen Yogurt Near Me - Philadelphia, Pennsylvania

See all

I ordered through the Coldstone website and the Uber driver canceled the order. Coldstone never refunded me $25. I called them 10x and my calls were ignored. I left a voice message which wasn't returned. I left feedback for corporate and no one reached out. Avoid this place. read more

The banana ice cream... that's all I need to say. Literally it's so good and you can get them delivered I think on caviar. read more

Never disappoints i come here once in a while ice cream is always fresh with a nice amount of different toppings to choose from read more

Cold Stone Creamery - Coffee House Crunch - Ice Cream & Frozen Yogurt Near Me - Philadelphia, Pennsylvania

I love Coldstone. I will never return to this location. The all seeming under legal voting age attendants looked nothing less than utterly dismayed and disgusted that a family of six came over on a Saturday night to celebrate. They assigned our entire group to the least enthused of the bunch which resulted in some of us being done with our treats before others even had them in hand. Their tip songs were equally as apathetic and painful to listen to. I can forgive almost anything if done with a positive and welcoming attitude. But a lousy attitude ruins even the best of products. The ice cream itself was consistently wonderful, but if this were my first visit to a Coldstone, I would not be interested in repeating the experience. read more

Cold Stone Creamery is a great place for ice cream and customized birthday cakes. So many flavors to choose from. Service is great they encourage you to sample before you order. read more

Cold Stone Creamery - They make customized birthday cakes or ready-made cakes are fabulous best ice cream cake you'll ever have. - Ice Cream & Frozen Yogurt Near Me - Philadelphia, Pennsylvania

See all

You can't be one of the only Cold Stone's left in the area and run of out of things!!! Because of my obsession, I will be back... but they have to do better with keeping things in stock. read more

35 dollars for 3 people. And my order was missing two things- not accurate per my Yelp order. Delivery was fast though. Not with the money

Love love love cold stone. This chain always makes me smile like a child. Cold stone is tje only place where they will mox yoir selections on a piece of stone so you get blended flavors. Also, their chocolate cake with ice cream is amazing read more

Love their ice cream even if it's over priced, as all the cold stone stores tend to be. Service is quick. The staff has a high turn over rate though. They now serve sundays, smoothies, and coffee shakes. read more

Gotta have it cookie doughn't you want some. By far is the best ice cream place around. Staff at this location was friendly an knowledgable (ice cream does get pretty tricky). The place near my house closed down, but this place isnt too bad of a commute for some good ice cream read more

Cold Stone Creamery - Preparing cookie doughnut you want some - Ice Cream & Frozen Yogurt Near Me - Philadelphia, Pennsylvania

I went there to get a founders favorite as I usually do and when I get my bag there was ice cream all over it and the cup the ice cream was partially melted. it was nasty and when I asked the young girl I think her names was savanna she just walked away completely rude would not recommend if I could give it a 0 I would read more

Can you say rip off? Wow! One small scoop of ice cream with fudge $2.59. Add one teaspoon of whipped cream $0.89. One cherry? $0.89. They used to overfill the container so you at least felt you got your money's worth. Not anymore. Service with a smile? Not from the miserable girl who waited on my family. I should have gone across the street to Rita's. read more

Like it, Love it, Gotta Have It. All of course, referring to the sugar coma you fall into after eating any of the rich flavors they have. It's like Haagen-Daz on Steroids. The servers were friendly and hollered hi's to my wife and I upon entering and worked out a pretty harmonic song with the few bucks tip I dropped in the jar. read more

This place has gotten so much better! It didn't go there for a while because when they first opened, I felt like the staff wasn't well trained enough and the ice cream and service was sloppy. But, I went again recently and it was good! The staff was professional and very clean and the ice cream came out great! Will definitely go back more often. read more

Because when you have had an emotional day and need a shoulder to cry on cold stone will always welcome your smeared mascara, sweat pants and ugg boots with open arms to provide you with a cake batter shake that makes you in a better mood till you've got to dress yourself for the real world the next day. read more

I should of listened to the reviews and saved my time and money. Very chaotic and of course the server got my order wrong. Too much of a wait to get it fixed. read more

I always get the Berry Berry with kit kat. The next time I will try something different. Yhey are a little more expensive then other ice cream shops around the city. The place is clean and the service is very good. read more

Though I love the ice cream, the workers never seem to smile or act like they care. I feel like I'm bothering them by coming in. It took the girl forever to make 2 simple ice creams, and 2 groups of people that came in after us left before we even got rung up. read more

Go elsewhere. Horrible atmosphere. Act like they are all doing a favor to wait on you. And give up with the songs already, especially the ones begging for tips. Really? How crass and tasteless. Instead, have attentive and courteous workers, not ridiculous singing which is just pandering to customers. Workers doing everything but working and waiting on customers; looks like their duties aren't well distributed. One poor gal (not a teenager; someone new, never seen before) was doing everything. I'm giving up on this CS location for good! It seems like a lot of CS are closing. read more

I was pleasantly surprised by this place , I liked all there flavors they have ! The girls that worked there were very pleasant and very friendly even though the service was super slow! The only reason I gave it a four star is because the tables were filthy and were not wiped down after customers were done and the service was slow too but besides that it was good read more

Coldstone is worth every penny, and deadly.. but you have to pay the price for food this tasty!