This is one of my favorite ice-cream places. I have always liked how they soften the ice-cream before serving it. To day I came for something with chocolate. I don't remember the name but it had chips and brownies inside. I loved it. It was exactly what I imagined it to be. The ice-cream was good as always and I was happy. The service was fast. She was friendly. Those ice-cream cakes looked so good. Funny how I had forgotten that they had cake. I have a birthday celebration for a friend right around the corner. I think I will buy a cake. The store was clean and nice. So many tempting items to add. Those waffles smelled and tasted so good lol. I liked the place what can I say. read more

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I had a BOGO offer from Cold Stone Creamery that was going to expire in a few days. After searching on Yelp for the nearest location, I chose the location at Pompano Citi Centre. The store had a variety of soft serve ice cream flavors, toppings, milkshake, smoothie, ice cream cakes, and prepackaged ice cream neatly displayed in cases. There are a few table seating if you want to chill and enjoy your sweet treat. A nice female employee greeted me and applied the BOGO offer to my order of a Like It banana caramel crunch and oreo overload. She mixed both creations exactly how I wanted it. I immediately ate the banana caramel crunch which was creamy and tasty with banana slices, chopped almonds, and a bit of caramel drizzle. I'm going to save the oreo overload for tomorrow. Not sure when I will return to Cold Stone Creamery, but whenever I receive a good offer from them, best believe I will be back. read more

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Their ice cream are super delicious and they have so many different ice cream to choose from and they sell cakes and smoothies and many more! Their prices are not that high and the ice cream taste amazing I 100% recommend this place to anyone who is a ice cream lover. read more

Came here the night of my birthday 10/19 looking for something sweet to eat my cousin recommended here because for her birthday in August her boyfriend got her a red velvet cake from cold stone . Anybody that knows me knows that I like red velvet cake or trying anything red velvet . So I came in here looking for the cake and it so happened to be an ice cream cake even better at two for one deal cake with ice lol , anyWho I picked up the cake and went to the register I picked up the smallest cake and was like this should do for me and the three kids A small round cake, almost like a personal if you asked me. Here's how it went when the guy ringed it up he said $30 i said no way for such a small cake he said yes so i told him don't worry about it I'm not paying so much for that small cake and he ended up telling me he can make it a ice cream for me and add red velvet to it , I was like ok cool even better so I ordered a pint of red velvet ice cream that i watched him made i paid $16 for it ok that was cool. Now Here is why i give it a 2 start No this was not my first time at a cold stone but this night it was my first time in a long time and i ended up sick on my birthday night the ice cream tore up my stomach i couldn't stop going to the bathroom an throwing up idk what was wrong because it actually tasted good but made me sick thank god i had no plans that night . read more

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I have visited various locations, and have been to this location several times. The ice cream itself, along with the options are pretty good for a chain. They offer different size options which is nice. The price is decent as well. The store itself is in need of sprucing up. I appreciated the effort in following safety precautions during Covid-19. However, as mentioned before, they are not the friendliest crew, none of the employees were rude to my family, but just seemed to be trudging along. I get it, we are living in a weird time right now, and I still left a tip in the jar, but would have left more if the service warranted it. This location is within Pompano Square, which is undergoing changes. It's worth a visit if you are making a Lowe's run, but I wouldn't go out of my way to revisit this particular location. read more

Got here at 9 pm, one whole hour before they close. We were the only customers yet the service was rushed and made us feel that we were an inconvenience. We ordered one "somewhere over the rain-dough" and the girl totally forgot the dough. She barely mixed both of them, we were out the door in seconds with our melted half made creations for $18 for 1 kids and one small. read more

The kids and wife love ice cream and sweet treats like this. The location is clean and appears well taken care of , hidden slightly from view at side of the the Pompano Mall. Wife and kids got them mix in ice cream treats in the medium sizing. One had lots of berries and cheesecake flavored ice cream. The other had bananas, nuts, and caramel. Two medium portions with waffle cone cost 18 bucks before tip. The both loved their choices. I did find no sugar free ice cream choices. Also found a unique silk milk based flavor. Challenge for those that cannot easily tolerate the treat, they do not offer a fair priced no mix in type small cup for less than 5 bucks. That's a lot for a small ball of ice cream overall. They might be missing out on offering the WHOLE family a delicious experience. I did find a Edible Arrangements next door however. read more

The ice cream wasn't even that good The service was ok The place is always full When I went, there was a teen working and let her friend's who where behind me and my family skip us extremely disrespectful And then she left the ice cream place I hope that she was on break otherwise it would have been extremely unprofessional Cold stone be careful who you hire read more

It's always good to have ice cream. They even have pup cups for the dogs. I need to compliment the young lady that brought that brought my dog a pup cup and gave her a pat on the head. She made my dogs day . Thanks again. read more

Seen the sign for the Apple of my Pumpkin Pie & knew I had to try it. It was only one employee there at the time & he was super friendly, helpful, and quick. No other guest was there. As he was making my love it size ice cream another guest came in & another crew member came from the back to help them. I enjoyed the flavor very much! Marketing did their job to get me in to try it. read more

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Always good ice cream made well. sometimes there's a line but it goes quick. Milkshakes are good too

Had a very sad experience today. Ordered written name for my sons birthday on large cake, very disappointing. I could not see it well through plastic covid protection walls, sales person was trying to hurry it in a bag, did not offer to review it, I had to ask. Looked closer upon arrival, only to realize whole top of the cake was kind of scratched off, chocolate ganache looks very bad. Tried to call multiple times to address issue, no one picks up the phone. read more

Cold Stone Creamery - Large round signature cake - Ice Cream & Frozen Yogurt Near Me - Pompano Beach, Florida

My dad and I wanted ice cream. We went in and got it quickly. It was good. I'm not sure what else to say. Cheesecake Fantasy hits the spot. read more

Went to this location last night. Got there at 9:20pm. They didn't have any waffle cones or bowls. When we asked we were told well we close in like 30 minutes you canhave a cup. I'm sorry, but work ethic tells me that if you close at a certain time you perform whatever service that you offer to a customer until closing time. There were 8 people in line after us. Probably a total of 10 counting us that will never return to this location. Cannot speak first-hand for them, but we definitely won't. read more

Always a great place to enjoy ice cream. Would have been 5 stars but no one is wiping/cleaning the tables outside. They were literally filthy. read more

I'm not crazy about this location for grabbing an ice cream because there's nothing special about the place, no ambience or atmosphere. We had a coupon and some $ left on a gift card and decided to give it a go. I ordered a scoop of butter pecan (in honor of my dad on Father's Day) and a scoop of mint chocolate chip. My first dislike was she asked if I wanted chocolate chips in my butter pecan also? Ugh no, I think that should have pecans in it, right? The butter pecan was basically flavorless and boring with no pecans. The mint chocolate chip was good. Inside there's 2 small tables which we were lucky enough to grab one. Outside is on the dirty side like the rest of this mall and it was 90+ and steamy so I wasn't sitting out there for anything. I'd have sat in my car before doing that. I still needed to put $1.46 with the coupon and gift card and honestly, that's about what I thought our 2 ice creams were worth, $1.46. I'll have my next ice cream at the beach. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Pompano Beach, Florida

Ice cream was pretty good. I got their limited edition pumpkin cheesecake. The service was way less than stellar. She basically rolled her eyes when we asked for a sample. There were like 2 other people in the store. We weren't holding up the line or anything. read more

Cold Stone Creamery - Pumpkin cheesecake and Twix - Ice Cream & Frozen Yogurt Near Me - Pompano Beach, Florida

I love ice cream. There's something that Cold Stone really gets right that most places don't even do and that's the affect of seeing the preparation. When they take your ice cream and start mixing whatever you'd like (Reese's, M&Ms, marshmallows, Snickers, etc) into the ice cream, I'm sure a ton of dopamine starts flooding our brains. Happiness seems guaranteed if you enjoy ice cream. This location was the usual--happy music in the background, happy people serving you and happy people ordering & eating ice cream. read more

Thank Jesus Christ these people aren't saving lives...they move as slow as snails. There is literally 4 workers here and no one is moving. One is on the phone, the other one doing something to cash register and the guy serving ice cream literally moves as slow as a snail. Tons of ppl on line and 0 f$cks given! Then you wonder why companies as big as cold stone pay you all crap...because your work and customer service is crap. read more

Oh yea! You cannot go wrong with this place. Choose a flavor and mix it with as many toppings imaginable. You name it, they got it. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Pompano Beach, Florida

Don't come here. Worst ever. I ordered a speciality cake about 3 days before my daughters birthday. When I come to pick up the cake I am told that they see my order but the lady who makes cakes never made mine and she only works on Thursday's. I was offered two large round cakes but this is still not acceptable and Extremely disappointing. No excuses for lack of attention to specialty orders read more

Cold Stones is good but the downside is the ice cream melts before you are out the door. I might as well drink flavored milk. Would be nice if they make it more frozen or atleast freeze it on that cold bar before serving it. If theybcan do that I will return if not ill find somewhere else. read more

Great ice cream - rude employees. They close at 10pm, I got there at 9:22pm, as soon as I walked in the door one of the employees said to me we close soon so you better make it quick. I was so disgusted but I still needed to get ice cream for my kids so I still ordered. As she took my order she slammed the ice cream into the containers and got other flavors into my containers, like she was in a complete rush and the store was already closed or something. She did not have any disregard for customer service whatsoever. I wish there was a manager there while I was there but of course there wasn't when I asked for one. But, the lady in front of me that just ordered had a $100 bill and they only accept $20s, so they let her walk out of the building with multiple cups of ice cream. As I get down the line to pay, I was 4¢ short and she said I need complete payment. REALLY?! You just let some woman walk out with over $30 of ice cream and you're pressing me about 4¢. I hope the manager sees this - the employee was the one with only one tooth in her mouth. IF I COULD GIVE 0 STARS, I WOULD! I need to find a new cold stone! I don't care if I have to drive an hour. SO DISRESPECTFUL. And I hope you're happy your star employee just pushed away one of your consistent customers. read more

Cold Stone Creamery - This is where the Cold Stone is at. - Ice Cream & Frozen Yogurt Near Me - Pompano Beach, Florida

Does anyone read these reviews who sincerely cares about customer feedback about this store? I haven't been to this location in a few years, due to previous issues with lousy customer service. However I decided to try again at 4pm 8/28/17. I ordered what I had always ordered, many many times before. The only staff I saw (my receipt says Christal E) advised me one of my mix-ins was not available. I was surprised and politely commented that I'd had it there many times before. Not only did Miss Christal repeat that it was not available, she saw fit to very flatly add "no, we've never had that". I almost walked out. Did Miss Christal miss the class about not making a customer wrong? Unless Miss Christal has been at that store every day since opening day, she can in no way contradict me and essentially say I'm a liar by saying the store "never had it". Here's a guaranteed "never": I'm never returning to this store. Horrible customer service still. read more

Honestly I don't know how this Coldstone stays in business. Last night was just simply the last straw. It was apparent that the employees had wanted to go home (even though it was well before closing time). I asked for a shake and the employee told me that he couldn't make it because he couldn't put a Peanut abutted cup in the blender. Which would have been okay except that the other employee just put 4 Oreos into it!! Very rude. Won't spend my money there ever again. read more

Love the coffee ice cream!! Kids did a great job serving us. Very busy place but the line moves pretty fast.

Love the ice cream and the set up but the staff isn't very friendly or welcoming. They're also super slow, it just doesn't seem like they care about their job or the customers. read more

Really bad location. Don't know if they don't have the temperature down far enough but by the time they give you your order it's a milkshake. Paid for it took one spoon of melted mush and threw directly in the trash. Totally disappointed on National Ice Cream day. read more