I don't know how this place's overall is so low. People must really have a bad tongue for good ice cream. I loved it! My cashier was so kind and I got strawberry ice cream wish cake pieces and graham cracker dust. Amazing The service was good too! Ambience- It's tiny in there, but how much space do they need? Five stars! No regrets! read more

You know what I dig? Creameries. This Cold Stone tries to shy away from the spotlight. I swear, at night after the sun goes down, this place never turns on its outside lights. If you were driving by, you'd think it was a creepy, old abandoned building. Even the inside is dark, with the lights turned very low. Maybe it's to set a mood. Everything seems pretty laid back here, like time slows down. It took me damn near 40 years, but I finally had my first Cold Stone experience. Prior to this I had only heard the legends from places like Aziz Ansari's classic standup bit. This is how I learned of their unique naming scheme for their sizes. Not wanting to look like a little poopy pants baby, I skipped right past Like It and went right to Love It. I'm glad I didn't jump all the way to Gotta Have It® (yes, each size has a registered trademark), as it simply would have been entirely too much ice cream - roughly three large scoops. Had a major a-ha moment when I got a glimpse of them using the stone. I was like, "OH! Like the name!" Couldn't really see what was going on from where I was standing, but essentially you pick a flavor of ice cream, then any number of "mix-ins" (surprisingly not trademarked) are folded into the ice cream on top of the stone, which in this case is a slab of granite kept at a frigid 16°F. Is it one big gimmick? Probably. I don't think it's that much of a step up from getting ice cream normally and then adding on whatever toppings. I guess I could see the value of Cold Stone's method when eating from a cone. This way you wouldn't have loose toppings falling all over the place since they'd be more incorporated in the ice cream. But as my preferred ice cream delivery system is the bowl, I'm happy going elsewhere for my fix to get more bang for my buck. read more

Cold Stone Creamery - At the home stretch - Ice Cream & Frozen Yogurt Near Me - Reading, Pennsylvania

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Delicious ice cream treats, but a bit on the pricey side. Unfortunately, there is no indoor seating so if you're visiting on a day with poor weather you should plan to either eat in your car or take it to another location. (My only complaint here.) The inside of the establishment is average cleanliness. No significant red flags/concerns stood out. The staff were effective and efficient though they did seem tired/stressed. They provided prompt service and delivered delicious products to each of the individuals in our party. We would certainly recommend, and plan to visit again. read more

Cold Stone Creamery - Brownie A la Cold Stone - Ice Cream & Frozen Yogurt Near Me - Reading, Pennsylvania

This place used to be affordable. Just ordered 2 ice cream bowls and they were over $17 a piece. For ice cream. Next time I'll get an entire pint at the store for $6. This place will be out of business eventually. Never coming back. $52 on DoorDash. They can't even read and left the waffle bowls off the order. For $17 for each it should be correct. Called. No manager. read more

Cold Stone Creamery - $17 garbage ice cream missing the waffle bowl. - Ice Cream & Frozen Yogurt Near Me - Reading, Pennsylvania

We visited this Cold Stone after seeing the Barbie movie for the All That Glitters is Pink Creation. First, I was hoping they'd have the dance party sprinkle dipped waffle bowls I was seeing all over Instagram. No luck. The only pink Barbie cup they had contained a burnt waffle bowl... I used to work at a marble slab ice cream shop, and I know when waffle cones are waaaay over done and shouldn't be sold. The pink cotton candy ice cream creation wasn't bad. We waited a while to get our ice cream (at 2:30 in the afternoon), and things were really messy in there. The bathroom was almost not accessible from all kinds of boxes in the hallway and was kind of gross like a gas station's. I would definitely choose the Harrisburg location over this one. For almost $15 for my husband and I's ice creams, we weren't very impressed. read more

Cold Stone Creamery - All That Glitters is Pink (Love it in a burnt waffle bowl) - Ice Cream & Frozen Yogurt Near Me - Reading, Pennsylvania

Restaurant was very dirty, it needed to be cleaned from the inside out. I was disappointed.

The service was awful there was 4 of them and we stood there for 7 minutes. One of the workers were screaming in the back room. When she came froward it wad a red head. Then when our order was taken the girl with black hair was rude. Where was the manager at this shift. read more

Ice Cream always on point love going here my favorite is the peanut butter perfection. Staff always nice as well.

tasty ice cream. love the mix-ins. very chaotic ordering process - think it made the line go slower than it needed to. to be fair, it was a summer Saturday night during a heat wave, so it was mobbed. read more

Customer service sucks! The did not greet us or did not look us in the eyes. Very snappy. Said our thanks and didn't even get "have a great night". Please get rid of the old ones and hire new employees that are respectful and know what good customer service is. Will never come back here ever!!! read more

I like the ice cream. But the people that work there are very young and didn't get our order right at all. Didn't realize til we got home. And if a manager reads this can you please tell me why your peanut butter cookie dough ice cream doesn't actually have chunks of cookie dough? I'm disappointed read more

Quick service. Accurate orders. Highly recommended. Looking forward to getting my icee. Cream

The ice cream was great but the service was terrible. The woman making my ice cream was an extremely angry red haired woman. She rushed me and rolled her eyes when I requested whipped cream and a cherry, which she then proceeded to aggressively hand it to me, absolutely covered in ice cream on the sides and seeping over the Edges. I once again got an eye roll upon request something a bit larger to hold the absolute mess she handed me. Good ice cream but that lady sucked. Id give one star but the ice cream was really really good. read more

I've been coming here to this exact location for about a year and a half now and to be completely honest I'm not pleased. The service down right sucks. The employees get absolutely pissed off when someone walks in 10-15 mins until they completely close for the day. Some of us have stuff going on in the evening like work and classes, and the only chance we get to grab some ice cream is when we are done fully with our days. My friends and I would always attend Reading Royals games and delightfully so, we would rush over to Coldstone Creamery after the game concluded. I'm not even joking when I'm saying this, we walked in the one night about 12 mins until they closed and every single employee on shift rolled their eyes and talked crap on all of us in the back. I heard it all myself. Then again, this was last year. Tonight was different. My girlfriend and I walked in 11 mins until close due to me having a night class, and the 2 ladies working did not deliver good service to us. We weren't greeted with a "Hi, how are you guys?" or anything of that sort. Instead we were greeted with a "You guys ready yet orrrr?" Like cmon. Anyways the ice cream was very good. No complaints on that, but the service here needs to be better. Overall, if you want to head over to this place for some good ice cream, make sure you go over early enough so that they don't get upset. Shouldn't be like this but it's how it is. read more

First of all, I had Maui himself scoop me my ice cream himself, I was astonished to see him on front of my eyes. I asked for a "I love it" sized cup of mint ice cream with gummy bearS, emphasize the s on gummy bears meaning more then 1, this goddamn Maui guy gave me ONE SINGULAR GUMMY BEAR. ONE, not two, FREAKING ONE! Also, the spoon that was served with my what was supposed to be delicious ice cream, was very bendy and flexible, couldn't even scoop my ice cream without being knuckle deep in my bowl. Never attending this coldstone creamery again. read more

Too Commercialized...no longer tastes like homemade ice-cream This was the 1st time my teenage son EVER threw out ice cream. Will not be returning! read more

Fantastic! I love the founder favorite flavor. Yum. Yum. My wife got cookie doughnut you want some flavor.

For a chain, this ice cream was really good. Thick creamy and delicious! They mix the toppings in fresh and people were very friendly. The milk and honey ice cream with golden Graham's was particularly good! read more