Just went to try to get a sweet treat and ended up spending over 15 mins waiting in line. There were about 4 employees working and no one else offered to help. After waiting for someone to take my order with no one else in line a door dasher came up and got helped right away. Ended up walking out. Very poor experience and poor customer service. read more

Rude service, the attendant was complaining to a customer in front about working so much. Then when asked about how much longer was their shift, their partner made rude comments out loud enough for others to hear. read more

They all work really well together when it gets busy it's really quick and it got packed. My ice cream was right and the fruit was fresh. read more

Cold Stone Creamery - Strawberry - Ice Cream & Frozen Yogurt Near Me - Redding, California

We stopped going after we were shortchanged on our last two Everybody's. We've been enthusiastic customers for about 20 years but haven't been back since August 2025. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Redding, California

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Portion size is about half of what it used to be. Asked for a cone twice. Pretty disappointing when you want ice cream on a hot day. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Redding, California

Best ice cream ever also the cotton candy is the best with mint anyone reading this will be glad that they did because they will have high hopes on coming here, it is so fun getting toppings especially the gummy bear and sprinkles. The service is good because they are very nice,kind, and is also very fast you are only there waiting for under at least 2 minutes or less.the vibe/ambiance is so good it's giving happy,calming, and chill. The vibe is just is so relaxing You do not want to leave. read more

Food was great the service was absolutely AMAZING it was great 5/5 amazing I loved it there totally recommend go there anytime the price wasn't to bad amazing there read more

This is my favorite ice cream spot and I stop in whenever I'm in town. The workers are always very friendly EXCEPT the ones working tonight... They seemed unhappy and grumpy like they didn't really want to be there. That kind of put me off. I look forward to coming here because of the ice cream and the friendly service. Didn't get the friendly service tonight but at least I got my yummy ice cream! read more

The ice cream sundae we order were so delicious the girls that work here are friendly and did not take long to get our order

Love it! Super clean, customer service is excellent and the variety of flavors are amazing.

One of the better Cold Stones I've visited. Staff couldn't have been nicer and more helpful. Portion sizes are large and the ice cream tasted great. I had a good Cold Stone experience here. read more

Ordered 2 large shakes, she made smalls. When I asked them to be large she didn't want to and just said sorry. When I insisted she put them in large containers and scraped the blender to get close enough to a large. Then the advertise the rewards program but upon signing up, this location doesn't actually participate in it. Never again. read more

The staff was super patient with our large party. They were friendly, and helped the kids make their flavor-decisions. The ice cream also tasted super yummy! The reason it is only 4 star instead of 5, is because it is pretty pricey. A small cup of ice cream with one topping is $4.65. Maybe cold stone should do a discount card? Or a frequent buyer card to help people get a kick-back of some kind. We all know icecream is not that expensive to make. :) read more

Very clean and welcoming, staff was super friendly and very helpful. Highly recommend. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Redding, California

The customer service is lovely, they have such very friendly and very patient staff! Its the first time I've been to ColdStone since 2012 in Santa Cruz so I practically just stood there and stared at the menu board for 15mins assessing the different kinds of flavors and cones I'd like to get vs What I should get. I went with "The Blonde strawberry" ice cream, while my companies settled for "No Fair Funnel Cake" and a "Cookies & Cream" Milkshake I remember my mother getting a Caramel Frap from here months ago and I recall it tasting pretty darn legendary, and after tasting the Cookies & Cream we all came to an agreement that their Milkshakes are the better place to go! So inloveeee! In the other hand, I now realize that I chose a very basic and average ice cream and ...that's what I got, it's very similar to Ben&Jerrys strawberry shortcake minus the good amount of graham that B&J provides. Also, their No Fair Funnel Cake literally was Not Fair! I died in the inside, the funnel was stale, the vanilla ice cream was bland, heavy on the whip cream! I think there was more whip cream than the actual ice cream, the strawberry syrups taste more artificial than average, it really just wasn't a good experience---and we felt sick afterwards. I'm sure I could have chosen a better ice cream, I'll definitely be back to try again! It's the infamous ColdStone after all! The interior and ambience, oh boy, oh boyyyyy. Too much going on! Windows are covered with posters, walls including, ceilings have hanging banners, it's just too heavy and busy for the eyes. The quarter tile wall makes me feel like I'm inside the restroom with the marble plated tables as the finish. It's not the most pleasing setting to spend your time in. Not to mention that the floors was wayyy too dirty, but it's been raining the past couples days that I won't even blame that on them. Hoping for a better experience next time. But none the less, great job on an amazing staff! read more

Cold Stone Creamery - The Blonde Strawberry and No Fair Funnel Cake. (I highly suggest not get the funnel cake lol) - Ice Cream & Frozen Yogurt Near Me - Redding, California

I would have given a zero to the his place. The quality of the workers is dwindling by the day. Today I watched two girls mixing the ice cream on the stone for customers. One girl was tall and the other was medium height. The tall girl had colored a few locks of her hair in the front and had left her hair untied. Well she put the ball of ice cream into the cup and then noticed a strand of her hair in the ice cream . She removed the hair while the other girl noticed it and then served that ice cream to a customer. atleast when the Mask mandate was in place all these servers had a mask on and had their hair tied behind their head securely. With the mask mandate gone, the discipline is gone too. Then the same tall girl went inside and got a rubber band and secured her hair and scratched her nose and wanted to know what I wanted. This girl is awful and needs to be trained. I eventually bought my ice cream and left the store very disappointed. My receipt says 8:22:17pm run your tapes between 8:05 pm and 8:20 PM and see what your servers are doing. Have them Wear a mask and secure their hair. read more

This 5 star review is for the super sweet girl with blue hair on her ends. She was super kind to our group that came in! What an absolute gem! read more

Teach your employees to wash their hands. They shouldn't be taking their mask off and onn without washing up. They certainly shouldn't be leaping over the counter, hugging a customer, and then returning to serving food without washing up. read more

Went in at around 9:30 pm and was met with a very different tone from the female worker (red hair). Not welcoming at all. A second worker made my order and made it incorrect after I had communicated with her what it was. Ice cream was already melting and dripping off to the sides by the time it reached my hands. There was no apology nor acknowledgement for getting my order incorrect and there was not even a "thank you" after I had received my order. Better customer service is needed here (or, at the very least, retraining). I won't be returning here again. Do yourself a favor and consider bringing your business to a better establishment. read more

Watery ice cream. Horrible service. Unclean. Filthy. Felt like vomiting. Threw the icecream away.

Let's be real. Cold stone sucks. It's a fancy version of a blizzard except blizzards are wayyyy better.

This place is hopping! Very friendly employees and fully staffed! Helpful, attentive and smiling! Great ice cream experience!

Cold stone is one of my favorite ice cream places. I love that you are able to make your own combinations but they also have their unique creations! Although cold stone is a chain, I feel like everyone is super friendly and happy to be working there! Always love to go back! read more

I was craving ice cream, and was very disappointed! The workers where rude and snobby! My friend and I went in for my family and they where pushy and rude the entire time! After we paid they didn't even hand us our ice cream, we had to reach over the counter and grab it our selves! Horrible service! read more

They make great ice cream cakes. I just bought a red velvet cake with strawberry ice cream and strawberry icing. They even put happy birthday on it for my sweetie. read more

Cold Stone Creamery - Storefront in Discovery Village - Ice Cream & Frozen Yogurt Near Me - Redding, California

I wish this could be a better review, but the staff today were apathetic and left so quickly after helping me that when I needed to ask for napkins no one could be found. read more

We really liked the ice cream. I like the way they smoosh it in front of you. Super creamy. The kids got smoothies and said they tasted just like ice cream read more

Just went in about 15 minutes ago, worst customer service I've came across. Started off as a nice visit and almost instantly turned horrible. There were multiple staff members waiting to serve us but one in particular, who I later found out was manager (probably not the best decision they made), was rushing us and acting like she hated being there. Then she asked which customers were a part of our group and we let her know the small group and she obviously didn't understand, and came back with a snotty response. I asked another staff member if there was a customer satisfaction survey I could fill out and she clearly overheard, as she went into the back room and talked to other employees and then they all turned their heads out and glared because they can't admit their manager has shitty customer service and respect for the reputation of the company. enjoy!!! read more

Horrible customer service! Nobody in there smiles or is welcoming. I asked for an ice cream to go and they just handed me a very messy ice cream and a lid, which instead they should have put the lid on themselves. read more

We have always loved ColdStone. Everywhere we have gone, it has been wonderful. Except Redding, the staff was clearly unhappy with their jobs. They weren't rude, but not happy either. I usually get the waffle bowl, but this one was much smaller, and darker than usual. Almost as though it was overcooked. Ice cream is still great, customer service needs work. read more

This place has been a great memory for me my while childhood. The flavors are sweet and creamy and I love to mix and match so I can have both fruity and rich flavors in one visit. One time I went and I was very impressed by how the staff handled a computer malfunction. They were gracious and communicated the issue to customers coming in so they were aware of the extra wait time. 10/10 recommend for family trips, school rewards, and (my favorite) late night hangs! read more

Best place to get ice-cream in hot summer at Redding. They have many staff and wait is short even with long lines. Plenty of outdoor seating and location is convenient. read more

Delicious ice cream, great prices, friendly and helpful employees... If you're looking for a place to hang and satisfy your sweet tooth, Coldstone is the place! read more

I love their ice cream creations, but when I came here the gal who was serving me decided to just hand it to me without putting toppings on or mixing the two ice creams together. So when I asked her to mix it and add an reeses she told me it was going to be extra for two. I thought I got two toppings, but I guess I was wrong , which is fine. But she "mixed" it for me and left half the ice cream at the bottom. I felt like a bother so I didn't say anything else... but at least the cashier was super friendly and nice! read more

do not order the hot fudge sunday seems as if they forgot what fudge is? there was none in there... really disappointed and for $5.75 a ripoff!!! do not go here!! the one older lady was rude!!!! steer clear!!! ....:-(( read more

Cold Stone Creamery - a plate of ice cream and strawberries - Ice Cream & Frozen Yogurt Near Me - Redding, California

Decided to stop in after taking a walk on a HOT Redding summer day. Needed to cool off and this place is usually a hit with the kids. Since I've been living in San Luis Obispo, I've gotten used to "better" ice cream but this is still ok. The place isn't as modern as some Cold Stone's I've been to but the staff was super friendly and smiling. We got the flavors we wanted and enjoyed them there in the store. I don't come in too often but at least I know what to expect at this chain. Not home made, but pretty good all the same. read more

A big shout and a thank you to the staff at Cold Stone Creamery. There was a large group of us that can in at 9:00p.m after graduation. They handled our transactions smoothly, and effortlessly. I felt bad that we came in so close to closing time but they didn't mind at all. The ice cream was delicious and the staff was fantastic! Thank you very much we will be back and soon! read more

Stopped in for a quick scoop. Boy were they busy but they moved the line quickly. The ice cream was great and the staff was friendly!

Will work for that sweet tooth. Not the cleanest at the tables, so it's nice that sitting outside is an option.

Everyone is human.. But this place has got it down pretty well.. However, some of the employees could at least be a tad bit more friendly.. But overall most of them are.. And if you decide to choose this route you won't be regretting your decision! Oh! And if ice cream fits the craving then I definitely recommend eating it outside instead of inside for a better environment and experience! read more