Went in to pick up my order. Was ignored for 10 minutes, when they finally came by the register I asked if this is where I get my order. Told yes then told I'd have to wait. Let them finish with the person before me and they got my order for me. Came out with the cake I just took it, because I was late getting somewhere just saw the happy 25th on it. When I got home I realized the name is wrong. Not worth the $57 for the small! As you can see it says Sam on the receipt! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Rockaway, New Jersey

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Always enjoy ice cream from Cold Stone, regardless of the weather outside. Decided to check out this location, and it's like all the rest of the chain, just a little smaller. The staff was friendly and the service was quick. Their display case was fully stocked and made my favorite serving as I like it. Also, they also have ice cream cakes and large size quantities in a freezer for all occasions. read more

We placed an order for ice cream cup cakes for our son's birthday. They were meant to be a small treat before his party a few days later on the weekend. They looked great and tasted just as good. While there, we also decided to get a couple of cups of ice cream for ourselves. The young lady working was sweet and made the ice cream mixes well. All in all, a very nice and clean operation. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Rockaway, New Jersey

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It's been a long time since I've been to a Cold Stone, but this ice cream was better than I even remembered. This store, outside of Rockaway Mall, was convenient, with friendly service. I went with the medium, Gotta Have It size, of Apple Pie a la Cold Stone. Delicious creamy ice cream with tasty ingredients! read more

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I have never had a worse experience at an ice cream place or just any establishment overall. We walked in and asked the girl behind the counter if we could use the buy one get one reward in person or if we had to order through the app, we were told we could use it in person, so we went ahead and ordered; we went to pay and the same girl who had told us we could use the reward said she couldn't process it - mind you, cold stone is around $10 for a small cup which is incredibly expensive as is, so we would've much rather support a small business but we had the reward -, we then told her we'd try to use the app to buy it and she said we couldn't do that, so another worker came and asked us to put the phone number in again, which we did, and nothing happened, she also said there was nothing she could do. We returned the ice creams because we refused to pay for something we had been told was going to be a different price. There was nothing resolution on the workers' end - I understand they're kids, they seemed around 16-17, but there was no manager on site that could aid them -. I urge you to not go to this cold stone location if you'll be using any sort of reward through their system. read more

Hey guys... what the hell... the one guy is messing up ice creams and giving other ice cream away for free.... One girl is talking about wanting to kill herself and the other girl has no idea what she's doing??? I told her I wanted the signature creation, Oreo pretzel perfection, and she said "oh like the ice cream" ..... it's ice cream not rocket science guys :/ read more

Here's the deal: definitely a good place to get crazy with ice cream combos. You can choose one of theirs or make your own! Staff was friendly and the place was clean read more

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Delicious. We will definitely go again for delicious ice cream. Had ordered delivery. Arrived on time and we were satisfied with the order. As I said delicious. read more

This isn't usually my go to place for ice cream but once in a while I do go. This most recent trip was pleasant. Our orders were done accurately and quickly. Their prices are the culprit of why I don't come to this creamery as often. Just for a small size cup 1 flavor & 1 topping it's approx $6.00. The taste is good but not enough to make me go there frequently. It's a good place but for my frugal friends it should be a treat once in a blue moon. read more

Cold Stone Creamery - Today's flavors menu - Ice Cream & Frozen Yogurt Near Me - Rockaway, New Jersey

Love this cold stone The service is always exceptional and the ice cream cakes are perfectly done .

Management is awful. I worked there a couple years ago, the owners would scream and throw things all the time. Only worked there a few weeks but the end they never paid me my final paid check after bringing it up repeatedly. Save yourself a trip and go somewhere else. read more

Not happy !! The website says open till 9 Yelp and the answering machine say open until 10. I just drove 20 minutes each way to find out they are closed! You need to update your hours!! read more

Love it! But, very expensive! Wish the prices were more affordable. I hope this is helpful

Came by after dinner nearby to get a fix of cheesecake ice cream. The line for a 75 degree Sunday night was pretty long. Only two workers and we ended up waiting about 35 mins just for ice cream. We considered leaving but we had been waiting so long that we just committed to staying. Well worth it. Got the "like it" of cheesecake ice cream with a brownie in it. They overloaded it so I could barely even finish it. I also got my dogs two small dog treats which they basically swallowed whole from how much they enjoyed it. Didn't even know coldstone sold dog treats, so that was a pleasant surprise. read more

Stopped by on the way to Parsippany with the kids. Long line but moved quickly. Staff were helpful and the place was clean. Not a bad place to grab a quick ice cream and hit the road. read more

I came to collect my pick up order, it was supposed to be ready at 07:35. I was at the register around 08:00p.m. and was asked by the lady attendant if I was here for pick up. I said yes, then she went back to continue making the customers order that was in front of her. A male attendant returned and started working on the second set of customers. The lady then cashed out her customers and then immediately went to help other customers that had just come in. At that point I had been waiting for 15 mins. I expressed that fact to the lady attendant, she argued that since other customers came into the store, they took precedent, over my already paid for order. I then asked for a bag, the male attendant said the tops would fall off and they only had large bags, so he saran wrapped them. Picture below. Already contacted corporate. read more

Cold Stone Creamery - When they don't have bags. Lol - Ice Cream & Frozen Yogurt Near Me - Rockaway, New Jersey

I went into cold stone creamery I got my ice cream I paid then I went back to get another one and Matt served me and then he went to the register with the ice cream prior to that the girl put the ice cream on the counter and gave it to me then I paid.However Matt held onto the ice cream the whole time and waited until I paid.I felt very discriminated against because as I waited to order Matt did not do that with any other customers.Do better Cold Stone!! read more

I came in at 9:20 on 3/27/24 and the staff are so rude ignoring the customers. I was talking to the worker and he purposely ignored me until other customers walked in. I told him I picking up and he never said not even a word. He clearly was upset that I disturbed him. I do not recommend this place if this is how the workers treat people. Both of the workers were acting busy to ignore me. read more

One of the workers was continuously serving customers without any gloves on. She touched her face, grabbed a cone and then handled money without washing her hands in between. When we told her that we didn't want her serving us because she wasn't wearing any gloves, she became very rude and said she could put on gloves if we wanted her to... shouldn't you be wearing gloves regardless when handling food of any kind? read more

Cold Stone Creamery - No gloves. - Ice Cream & Frozen Yogurt Near Me - Rockaway, New Jersey

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I wish I could go lower than one star as I never even got my order and had to walk out! I've never had a worse experience at an ice cream spot. I am well aware at how entilitled and non important this issue is, but I hope I can spare someone the aggravation they are almost certainly going to get by entering this store. First off, the woman that worked there was not only rude and inconsiderate, but more importantly did not care that a customer had a potentially risky allergy. I don't have the bandwidth to fully explain what happened, but essentially the waitress got my order wrong and then berrated me/told me I would have to pay for it. On top of that, she told my wife she wouldn't honor the buy one guy one free birthday coupon because of the previous mix up. If at all possible, I would avoid taking your family (like I said I was taking my wife and kids there for her birthday) to the Rockaway Coldstone, and if you HAVE to, make sure you don't go with any allergies, as the store does not care or make accommodations. read more

Incredibly disappointed in first time experience in here. Josie, the girl who helped us couldn't even be bothered to acknowledge us with a hello or how are you today when walking in. On top of that, we bought quite a bit of their chocolate pastries and we didn't realize it until after we walked out due to what happened with her at the register. For example, we asked for 4 chocolate graham crackers and 2 Java Toffee crackers and we only got ONE OF EACH as opposed to the amount we wanted. She also almost forgot to give us a chocolate apple as well. We also received a pastry we didn't ask for or all the truffle flavors we requested. Disappointing. She got our phone number wrong at the register when asking if we wanted to enroll in their rewards program and we said sure. She didnt even attempt to rectify it and said she couldnt do anything to fix the phone number meaning we would have to remember not to remember our own phone number. I've worked with six POS systems and I asked her if she could just void and restart the order(literally takes a minute..not even..) she called the manager over and gave a huge attitude and tone of voice when telling her manager, "Is there a way we can JUST. VOID. THE. WHOLE. ORDER" and gave the nastiest, snippiest tone of voice. Like, CHILD, you chose this job, it is up to you to make goodness out of your day and go with peace and balance in your life. We tried to remain quiet and pleasant regardless of our treatment. We won't be returning to this location ever again. First and LAST. read more

Used to be a real good location place. Now floors appeared to be dirty and shelves were empty.. Location appears to be on the edge of going out of business On the positive note. Still nice to see icecream being mixed with items you selected. read more

2 girls doing noting I walk in waited to see if they would come up to they didn't I had to ask them can you help me wasn't friendly at all

I always have good experiences. I was greeted with a smile. The young lady helping me at some point saw a friend and stopped me mid order to greet her. However, once she refocused her attention, things flowed smoothly from that point forward. My ice cream is always on point. I always get the size 'like it' mudpie mojo inside a waffle cone or bowl. It never disappoints. My daughter had a kid size ice cream. It was the smallest single scoop she's ever had here. I really think it depends the staff. Some staff are more generous than others. Overall we enjoyed our ice cream. We always experience good customer service. We'll be back! read more

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After coming in Sunday Night I was horrified by the amount of stress I saw the young girl under. After coming into the store I immediately was greeted by an older man (I presume her boss) yelling at the poor girl and verbally harassing her over something I was too late to overhear. After returning from the back of the store she greeted me with tears in her eyes still trying to maintain a smile while taking mine and my boyfriend's order. Even while ordering it was evident she was doing her best not to completely break down an I even caught her wiping tears away when returning back to help us. After ringing us up still seeming upset while her boss did nothing but sit around evidently on his phone, she still maintained a calm and sweet composure. I genuinely had to slip her a five and tell her to keep it for herself because of how horrible I felt for this teenage worker. I was appalled at the lack of respect and treatment given by her authorities and based off this experience alone it is safe to say I won't be returning. The management seems horrible and disgraceful and whenever I do come in it's clearly being ran by numerous teenagers with the most polite attitude. People like this man should be appalled and reflect on his own personal actions before directly harassing a young employee to the point of tears especially in front of innocent customers. read more

Ice cream was good and creamy, ingredients seemed fresh. The strange thing about the experience was the service. We went in on a Saturday night. We were the only ones in the place. Nobody greeted us, no "thanks for coming in" nothing. There were at least 4 people working there and nobody seemed to care. read more

I had a terrible experience, came in here with my two friends and the manager on duty was so rude...the lovely worker was helping my friends and I, immediately asked if we wanted our ice cream to-go and we said yes. She began ringing up my friend while the other worker finished up a transaction and asked me for my order. I told him and he made my ice cream except it wasn't to-go so, I simply asked if I could have it with a lid. The worker says yes and I begin to hand him my ice cream. At this point, the manager rudely steps in and says "take the ice cream from her..." grabs my order out of my hand and annoyingly makes my ice cream to-go...and then says to the worker "they really should tell you before..." which was so annoying because I DID... I'd give 0 stars because of the manager's behavior but luckily the two other workers were great they're deserving of the two stars. read more

Went to get a cake for my daughters birthday. The lady working that day,(said Julie) on the receipt was sitting in the back in the phone for at least 10 minutes while I looked at the cakes and brought it to the counter. I had to go stand where she could see me again. Then she came over and said she was on an important "phone call". Bad service. I like the ice cream and cakes but poor service. I'll go elsewhere next time! read more

The service was slow but we managed. the ice cream was sub par and the gummy bears weren't to my likening. I feel robbed by the prices since I can get a bigger and higher quality ice cream at other places. also they had literally only 2 seats available. Additionally our server gave us way less than the other workers had been giving for the same size, our server also got ice cream all over the cup and we couldn't get napkins because the dispenser was empty. all in all it was meh at best. read more

We were visiting from out of town and decided to stop in towards closing time. All three girls working seemed perturbed and were rude and abrupt. As we were leaving, one of the girls was removing bags from the garbage and was replacing them with new ones even though she could see we were just about done and ready to throw our garbage out. We asked where we should put our garbage and she muttered something unintelligible with a disdainful look on her face. No goodbye and no thanks for coming. Thankfully the ice cream was good. The service and disposition of the employees was off-putting! read more

Went to enjoy some ice cream on a friday night- while the ice cream was good i am extremely disappointed in the owner. Our server disappeared and we heard screaming coming from the back. A man then stormed off loudly through the busy store. Apparently our worker had been fired on the spot. But to scream in a busy store and stomp out?? The worker was fired for turning off the open sign- is that really worth it? Very immature. The server that took over for us was tipped generously, i feel bad the poor girl has to deal with him. Wont be getting my business anymore but i wish the other employees the best of luck. read more

Horrible service. We were second in line and there were 3 staff working. Two of them were talking while one person was finishing up with the person in front. The staff saw us waiting and didn't ask if we were helped yet. We were on line for 10 minutes and then they finally asked if we have been helped. When she took my order she was rude and seemed like she didn't want to take our order. The line continued to grow and the workers were still casually talking to each other while the girl that was helping with my order took another 3 minutes to take my card. She seemed like she was annoyed and didn't want to be there. read more

I really wish I could give zero starts. I've been to this particular franchise many times and have not had an issue. During my last visit I came with the family and bought 4 large ice creams and the quantity received was much less than in the past. The biggest issue in the past was getting the caps to fit and this is how it should be. The owner responded to me and said that she fired the previous staff for giving too much ice cream. However, what I received is far from what is pictured in the store or on the web site. Why have a domed cap if a flat cap would do? I don't mind paying more for good ice cream but if you are going to reduce the quantity out of the blue its just not worth it. Please go elsewhere and avoid this place at all costs. read more

i still hate this location. Either close this store down or get new management; it's getting ridiculous now, thank you.

I came here tonight to get ice cream and was not disappointed! I was greeted by a sweet young lady who was very smiley and seemed genuinely happy to make my order. She added all the mix-ins that I asked, and was very helpful at the register. Overall I was very pleased, and able to get her name on the way out (Samantha). I highly recommend coming here, for great ice cream and great service! read more

Cold Stone Creamery (CSC) you have changed so much as I did not recognize you at first glance. We stopped in prior to hitting up the movies as my fat jeans insisted upon something sweet prior to sitting through a movie. It's conveniently located about a minute away from the mall/theater. So what has changed? Well what hasn't changed is that they make pretty darn good ice cream concoctions. Mix, match, through the kitchen sink in there...go ahead! I went with one of their signature creations: The Pie Who Loved Me (Surprise! It contained graham cracker). Yummy...drooling thinking about it. To be honest I don't remember what she ordered because I was too busy eating mine...less talk, more eat...nom nom... So again what's changed? Well it's not just ice cream...they have several different types of coated apples...lots of 'em and some other sweets...I am a traditionalist, no need to F with my brain! Too many choices makes me go something something... And the coup de grace? Their prices! 2 small cups of ice cream for over $10! Yeah it's great, quality stuff but $5 a pop for a small...highway robbery. read more

Since i have been coming here, the place has never looked better. Finally there are new owners who actually care about the store appearance and their customers. The customer service was great - friendly and polite - and the ice cream never tasted so good. If you're a chocolate lover like me, i recommend trying the chocolate fudge ice cream. read more

We went there with family and had an amazing time. this is my guilty pleasure, a little slice of heaven, lol. also under new management and the place looks clean and staffs were pleasant. all workers had mask on. best icecream by far. don't settle for less. and have i said that its clean read more

The music is SO loud you can't hear any of the workers. They can't hear you either; which results in them constantly cutting you off or getting an attitude. Ice cream was good, but not worth the hassle of ordering, so I probably won't come back. read more

Horrible customer service ever! On 11/12/20 ordered & paid for a cake over the phone. The cake was for my son's birthday party that was scheduled on Saturday. I scheduled to pick up the cake 11/14/20 at 4pm . On 11/14 I went to pickup the cake around 6:30pm, I was told that someone already picked up my cake. I checked with a family member to confirm if she picked up the cake she said no. I explained to the coldstone associate that I paid for the cake & no one would have picked up the cake without my consent. I showed the associate my receipt, but she refused to help me & accused me of trying to get another cake for free. I was very upset that she was accusing me of being deceitful and trying to get another cake for free. The associate was very rude & she made a racist comment. I asked to speak to a manager she told me she was the manager & the owner. I requested my money back since the cake was gone. She told me no & that she would get in touch with her staff member that took care of the order. She tried to contact her staff member but he didn't respond. I explained to her that her staff member had to have made a mistake and its no way I'm going to pay for a cake that I don't have. She ruined my son's birthday party, I had to go to Wharton shoprite to purchase a Carvel cake. I've been a loyal customer of coldstone & have purchased about 3 to 4 cakes a year. Coldstone can check my phone # to confirm this. Why would a loyal customer like myself try to get over on a store that I love and have supported for years. I will never support them again. I attached my coldstone receipt & the Carvel cake. Now I'm out of $49.99 & no coldstone cake. read more

Cold Stone Creamery - Coldstone receipt & Carvel cake - Ice Cream & Frozen Yogurt Near Me - Rockaway, New Jersey

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