Super friendly employees even being as busy as they were, I hadn't been into a coldstone in over a decade and that's how old my gift card was that I wanted to use. I wanted to order an ice cream to go after I was done with ours and the guy offered to put it in the freezer for me and to grab it when we were ready. He was just all around kind and I didn't feel rushed with my kids at any point during the ordering process when we were trying to figure out what they wanted. read more

Not sure what happened to this place. Last 2 times I have been here very long wait because there is not enough staff. Staff are very unfriendly and don't even acknowledge the customers. The store looks dirty, and there's so many empty bins everywhere behind the counter, candy bins, empty, ice cream, empty, it just does not look very appealing. It's very sad. I'm not sure if ownership changed or what happened. read more

I hadn't been to a cold stone in years. This location is very small with two tables available for a quick little date. There were so many options to choose from some very creative. Lucky Charms ice cream? I've never seen an ice cream shop with it. I did ultimately pick a good classic cookies n crème as my base with an Oreo and Carmel mix in. Staff was nice and patient since it's been so long and my partner wanted to sample practically everything. A good place to stop for a treat and go. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Roseville, California

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The woman who was working there on Aug 20 at 1145 had really bad customer service. Although the ice cream was good, she outright REFUSED to change the size from Medium to Large when I saw a BOGO offer at any size. It was as if she wanted to save the paper cups and lids for a multimillion dollar business! She looked irritated, like I was wasting her precious time and resources. I ended up getting both of them at the size I politely requested. read more

Love the ice cream, always clean inside the store and always friendly. Definitely will come back for more read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Roseville, California

Came to the shop after a high school graduation. Store was pleasant and staff was great. Ice cream and toppings were wonderful. Store wasn't crowded and was clean. read more

Ethan helped me and his customer service was 10/10. Ethan's thanks for being so nice read more

Bought an ice cream cake-cookie dough flavor. I was surprised how bad it tasted cookie dough was hard and didn't have a nice flavor. But the worst part was the frosting. Taste and texture was straight chemicals and oils. Ick read more

Service was terrible. The lady stationed there is so incredibly rude it made we walk away from the stand completely. I simply and politely asked for a sample of the mocha flavor and was met with a rude and full of attitude NO! rather than a polite: "unfortunately we don't offer samples". This type of behavior does not help the business especially since I was a first time customer and I will never eat this ice cream nor recommend this place. read more

Really friendly employees :) Ice cream is consistent in taste and flavor. And you get your moneys worth for sure, they fill that cup up!

Coldstone is always the best ice cream around. We come anytime we are in the area and this time we had the pleasure of having Madalynne make our order. She was personable, caring and attentive. You can tell she genuinely cares about the service she gives to customers and it shows. May her bosses see this and give her the highest of praises! read more

Went on Saturday night and the place had a line out the door. The ladies working there (saw no men) are very nice and work their tales off. My ice cream was amazing! I got the founders favorite with chocolate ice cream. Yum. read more

This location is very busy in the summer, but that isn't their fault. I mainly get ice cream cakes which you don't have to wait in line for. Base prices are a little high, but you can get discounts using their rewards program and online gift cards. Ice cream is excellent read more

I come here often with my kids and we always have a wonderful experience. Kind staff, clean store and well mixed ice cream. Today Simrit helped us and he was soooo kind! He clearly loves his job and told us about his favorite flavors. He and my daughter both love their cotton candy flavor . Thanks, Simrit! read more

The ice cream is delicious here and the creations are all very good. It is always so busy at this location so I suggest customers bring their patience. Today I ordered the founders favorite and subbed the sweet cream ice cream for the cake batter--so good! Highly recommend! read more

No issues with the customer service. All the employees were very nice. Nice selection of ice cream, shakes, toppings, etc. Store seemed clean. My ice cream was just ok. It didn't really have a lot of flavor (bubblegum) but my husband's shake (blueberry muffin) tasted great. I don't live in the area but I would definitely go back if I do. read more

I just picked up a birthday cake from ColdStone Creamery. It cost $37 which is approximately same as I paid for the last full size cake I bought. It is supposed to serve at least 8. It looks only slightly larger than a cupcake and what is more disturbing, it is bar none the ugliest cake I have purchased or made. It basically has no decoration on it but the sides are literally coated with sprinkles - the kind that come in a jar and are virtually inedible. They asked what color frosting I wanted, I chose purple. It is white only the writing is purple. They did at least spell my name correctly but that is the ONLY thing about the cake that was OK.. I only gave it 1 star as I was not given an option for negative stars. read more

This is the worst cold stone creamery experience we've had. The place was dirty-used napkins on the cashier counter area. Some ice cream had cross contamination from dirty scoops. Many of us in the line noticed how small the portions were compared to previous visits to the same cold stone creamery. Usually, there are nice mound of ice cream in the cup, but we consistently saw ice cream below the cup rim from all staff members tonight. When I complained the scoop of ice cream is very small she insisted the ice cream will grow once she adds the 1 topping. She ended up adding more ice cream because I complain and even with the "additional ice cream", the portion was very small vs previous visits. I would not recommend going to this place for that price. Go to Handels in the same shopping area. What a rip off! read more

Kulbir went above and beyond to make sure my order was done properly. I'm very impressed! Thank you Kulbir... we need more people like you to make our day! read more

I never used to be a big fan of cold stone when I was younger but it's growing on me. Especially since we get to pick interesting flavors and combine them with pretty much anything. I tend stick to same thing every time I go.. but to have the option is lovely. read more

Cold Stone Creamery - 2 small cake batter ice cream cups with oreos and pie crust. - Ice Cream & Frozen Yogurt Near Me - Roseville, California

This Cold Stone location is always friendly and of course has delicious ice cream. I love that the flavors change out frequently and there are plenty of options to choose from. They always work hard whether it's busy or slow, and do a great job. read more

They had rainbow sprinkles on display but used Halloween sprinkles that were an entirely different shape and kind. When I said they used the wrong ones they told me they had to use those up. Bats and pumpkins, Halloween sprinkles in February? Why am I getting your probably expired sprinkles at full price? That's not what was displayed and not what I asked for. It made me second guess what I was eating. read more

great ice cream the staff was friendly Cold Stone never disappoints! The ice cream is always super creamy, rich, and full of flavor. I love how they mix the toppings right in front of you--it makes every order feel custom and fun. My personal favorite is the Cake Batter ice cream with brownies and sprinkles, but honestly, everything I've tried has been delicious. The staff was friendly, the store was clean, and service was quick even though it was busy. Definitely a go-to spot when I'm craving something sweet! read more

I got 4 ice creams - 3 gotta have it and a love it. I have children with me and they kept handing the ice cream with no lids, one gotta have it was all ice cream and I asked to please add another mix in (I don't mind paying extra) but it was obvious it had nothing mixed in. I would have thought maybe to get a bag, but nope. So here I am cleaning up ice cream all over cups that lids I am putting on and no bag. I will probably just go to sunrise with how this service was. read more

Very good staff. I loved it and the siccream was delicious. The ambianve and music was spot on perfect

The Ice cream is so good here. 10/10 flavors and mixtures. The best of the best. Especially the Birthday Cake Remix. And the service there is great 10/10. read more

It smells amazing in there. I wish they would make candle. Sabrina Carptener playing made it even better.

Always great service. They have the best flavors and always clean. I will always come to this location over others

We have ordered a few times here recently and the woman behind the counter makes the best ice cream! I need to get her name next time but the quality of the ice cream has improved since she's been there. read more

Amazing service!!! The staff were amazing. The store was clean and the staff were friendly for a busy Friday night' read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Roseville, California

Service was excellent! They notice I need help immediately and was able to help me me with no issues!

11:30 today, 2/8/24 Train your employees on food safety regarding allergens. While you are at it, retrain them to treat all customers with respect equally (don't light up for a customer in the back of the line and rush the person ahead). Shakes should be blended evenly. Ice cream should not be mostly melted, barely mixed, and spilled down the sides. And whatever you do, don't wipe that dirty side with your washcloth and hand it to a customer with a food allergy. And don't leave customers in the store when you carry your favorite customers order out. Especially when you want to talk to them and customers are waiting. Unless you want to be locked out of your store, as that is how bad things happen. Skip this store and go to the one on Sunrise. The guy there is top notch. read more

Amazing ice cream!!! Was so yummy! love the ice cream taco! The service was good too :)

Too much nice staff. Too much variety they have. And taste is so yummy. I like it so much

I have such a mixed review. The guy who helped me was super sweet and professional...masked up since there is a city mandate.. overall he was good... 5*.... BUT What I didn't like? Only one person making the ice cream for the line which took forever. But beyond that and most importantly, the ladies working the night of 1/13/22 had no masks on yet were talking to each other over the ice cream they were creating and breathing over everyone's ice cream unmasked. I get it, they are making everyone's to go orders and those people would never know, but when those orders are being made next to my order - I just have an issue with that... especially when it's a city mandate until February 15 to require masks... so just mask up like your supposed to. read more

Cold Stone Creamery - California Law - Ice Cream & Frozen Yogurt Near Me - Roseville, California

Great service and yummy creations. Staff were friendly and inviting. We love this coldstone.

Just left the location. First time and last time. It was filthy. From used tissues that looked to have smeared ice cream in tables, sticky floors that spoke as your tennis shoes lifted from the ground, to door handles and door windows oozing ice cram tears. I interacted with three employees. Two were courteous and dutiful. One was extremely agitated to have had to come to work. I assume she was forced into servitude. It's the only excuse that makes sense to explain away her frustration to be at a place that pays her to be there. read more

Great ice cream and friendly service. Recommend highly! Lots of different flavors and variety.

Very friendly staff and clean environment. Always super helpful and the ice cream is delicious.

Customer service was alright (she gave us a bigger cup to fit, we appreciate that) but the ice cream itself was just nowhere near quality. Melted instantly (I get it it's warm..but we hadn't even paid yet) and then not judging the location itself but like...man cold stone just tastes like sad sugar cream and in this case with frozen berries. We didn't bother finishing it. Oh well! read more

Cold Stone Creamery - Cheesecake Fantasy - Ice Cream & Frozen Yogurt Near Me - Roseville, California