I'm a sucker for good ice cream, I came here on a late weekday evening and it was empty. This place was clean and service was nice and quick. I was very surprised by all their signature options and the array of topping options. I enjoy more simple flavors so I got a French vanilla flavor with sprinkles, the ice cream was nice and creamy however not sure if the ice cream wasn't stored in a cool enough place but our ice cream melted a bit quicker than I would've liked. read more

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Nothing beats a cold stone ice cream just before bed. Packed on a Good Friday night. But they had a lot of workers. Entered our phone number at check-out and got a $1 bogo. Chocolate Devotion is my kids favorite but since we got a Bogo I decided to get the Dubai chocolate. It tasterd great. I used to be able to destroy one of these, but I struggled tonight. Getting old sucks. read more

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Stopped by for late night treat. Joshua was awesome. Great customer service! Ice cream was amazing. read more

Cold Stone Creamery - My ice cream - Ice Cream & Frozen Yogurt Near Me - Spring, Texas

I Come to this location a few times a month tbh , every single time the workers are smiling , being generous and fair with the food and everything looks clean !! I looove to come to this location it's like my reward comfort place thanks to these amazing workers read more

This location is clean, has attentive employees, and a great menu. I ordered cookie dough in the "Love It" sized cup (the equivalent of a medium) with marshmallows mixed in. The flavor faintly resembled cookie dough, but mostly tasted like cake batter minus the dough chunks. It was very thick and reminded me more of a custard than ice cream. Afterwards, I felt a gritty sugary film on my teeth. I'm willing to give them another chance but this was not a good first visit. read more

Cold Stone Creamery - Cookie dough ice cream in Love It cup size - Ice Cream & Frozen Yogurt Near Me - Spring, Texas

They gave us the best Christmas gift ever!!! Thank you shelby, Sam, and Garrett, you all make this place great!!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Spring, Texas

Very poor customer service. I recently called this store 3 times in the span of a week to receive and check on a catering quote for a company event for 120 people. I was told my information was being passed to the manager "Michael" on all 3 occasions. It has now been 2 weeks and "Michael" is still nowhere in sight. No callbacks, no emails, nothing Called again today and was told "I can text him again, but that's all I can do" Even though Cold Stone is our preferred choice, We will go Marble Slab since they are responsive. read more

I always forget how good Cold Stone Creamery is. The texture is kind of like an ice cream taffy. You get one topping with a Like It. I got the mint ice cream with a Heath bar. They have a reward program via their app but you can type in your phone number too. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Spring, Texas

The only good part was my boyfriend. The ice cream was okay but that's my fault for choosing that flavor. My boyfriend wanted a love it size and he got like it . He was really sad just like the emoji(i swear). They still charged him for a love it size. read more

Exceptional customer service each time I visit! Hope that never changes! Coffee and Oreos is the best combo yet, and love the consistency of the ice cream! So happy this location opened up since it is one of my favorite ice cream parlor! Please don't ever close down, I love Cold Stone ice cream too much! You guys complete me! read more

Cold Stone Creamery - Coffee and Oreos! - Ice Cream & Frozen Yogurt Near Me - Spring, Texas

Super kind teens and even though there was a line they assisted us all quickly. Listened if we had a request too like a different flavor of ice cream on top on another. The floors were clean and not sticky like some places and tables were clean too. We almost didn't come here because of the other negative reviews. A little patience goes a long way. :) read more

Cold Stone Creamery - Sweet cream and rainbow sprinkled with separate mint chocolate chip on top - Ice Cream & Frozen Yogurt Near Me - Spring, Texas

For an Uber Eats delivery, I ordered 4 "love it" sizes and received 4 "like it sized" (smaller than what I ordered and paid for. I guess they think they're really smart because they put a like a bowl inside of a love it bowl to make it look like they have me a love it size. Also did not receive 2 waffle cones I paid for. Absolutely terrible. Will never go here again and will tell others to avoid this place. read more

Cold Stone Creamery - They try to make it look like I got the correct size. So dishonest. What is wrong with you people? - Ice Cream & Frozen Yogurt Near Me - Spring, Texas

They have potential but....service is not the best...the guy behind the counter is just "meh" I asked if they had waffle cups because they didn't have any on display, he turns behind him and point as in "duh right there" I just got a bad vibe. Also, very limited selection. I just left read more

On 10/7 I decided I wanted Cold stone for dinner (don't judge me). The gentlemen there that night were so nice. My faveorite thing is the chocolate sprinkle waffle cone and they were out. In the past whoever was there would say they are out and I would come back another time. Not tonight, they offered to make it for me. I was so surprised at that response and would like to sincerely thank the both of them. read more

every . single . time . that i go to this cold stone it is the BEST ice cream that i eat every single time i get the cookie dough with the reese's mixed in it and it is the best creation ever this is a easy 5 stars for me read more

very slow service! I'm standing on the line (5 people) over 40 minutes! stay away from this location if you're expecting good service. They made very bad ice cream. I guess those people is not trained. read more

Their ice cream cakes are amazing! I got myself in a bind when I couldn't find anyone to make an ice cream cake for my son's birthday last minute, I called Coldstone and a nice guy answered the phone and took my order over the phone and it was ready the next day, everyone said it was the best ice cream cake I had ever gotten, definitely will return this location. Thanks Coldstone! read more

Cold Stone Creamery - Strawberry cheesecake ice cream and vanilla cake topped with cookie dough - Ice Cream & Frozen Yogurt Near Me - Spring, Texas

Did a door dash size love it and like it. They made two like it. This is the second time they got my order wrong.

food and service was excellent ! good serving size , kind staff , very good recommendations as well! ambiance was pretty friendly and seems like customers love to dine in there! read more

There were two members working who just finished serving 3 customers ahead of us so not a busy day. My daughter and I stood in front of the ice cream counter a few minutes without acknowledgement from either team member until I saw the bell with sign to ring for assistance. LOL! read more

Ordered a custom cake for my sisters birthday a week in advance and the cake came out just as I hoped for. The mix-ins I selected were wonderful and really gave the cake a delicious taste. (Honey, banana and pineapple tidbits) I ordered it in a 6inch small round and it was enough for 6 people. Since ice cream cake has always been sort of a tradition for my family, I'm delighted to know stone cold creamery can get it done. No issues with pick up or customer service. read more

I would've taken pics, but we ate them too fast. I took my goddaughters here for their birthday, and the same with other Cold Stone locations, this one didn't disappoint. I got the delicious cake batter flavor, while they got chocolate fudge and Oreo. The place was clean, the selection was nice, the server was friendly and the ice cream was RICH. So good. We just sat in the truck and gulped them down. We were highly satisfied. Thank you. read more

My friend and I were in the mood for ice cream and chose Cold Stone because it was near and it was his favorite. I ordered the Founder's Favorite and he ordered the Oreo Overload. I placed my order online for a pickup right before closing; when I walked in there was a line (because their ice cream is that good) and was worried they were too busy to make my order. Luckily I did ask one of the employees about my order and to my surprise they had my order ready to go in the freezer! Customer service was great. Ice cream was great. Definitely will come back again. read more

The ice cream is stretchy and so yummy I love that you can add your own Toppings. My daughter wrote this review read more

Yeah I they don't know how to mix their add ins well with the ice cream. I requested extra brownies and they are non existent. This is not the first time. This is the second time in a row. Don't come to this location. You'll have better luck at another. read more

Cold Stone Creamery - The second time it has happened. Don't come here they clearly don't know how to correctly mix in their ice creams well. - Ice Cream & Frozen Yogurt Near Me - Spring, Texas

Can where they day before to place a cake order everything was great. The bathos out of order of that matters to you but today is my birthday and the girl at the counter had a very big attitude for whatever reason when i asked about my cake and handed it to me with out a bag only in it's in container. After i asked i received my birthday cake i purchased sloppy in a bag/ thank you for a happy birthday cake read more

The people who work here are absolute morons. the girl does not know how to portion sizes correctly. she tried to give me a like it portion in a gotta have it cup. Not to mention the line is half way out the door & their standing around moving slow as turtles cracking jokes. It's actual common sense to do your job while it's extremely busy, even if it's not. Wake the fuck up and do your job, we don't care about your little jokes with eachother. Pick up the pace, will not be back ! read more

Thought it was going to be a good experience as we were greeted as soon as we entered, but got weird after that. Staff started to disappear into the back and left the newbie to help us. No offense to the new guy, as he tried to do his best, but obviously training was severely lacking! Apparently had no clue as to the ingredients in one of their long time posted selections (had purchased it before, in fact, which is why we ordered it in the first place) both on their door AND on the website. But whoever was supervising, and I use that term loosely, denied that the selection was even an option. Eventually accommodated and asked what ingredients we wanted, which I read to them from the website. But, wow! Where has customer service gone these days!?! read more

Staff was very nice in this location! They were very helpful and kept the conversation going while the ice cream was being made. There was two girls that made my ice cream and a boy that cashed me out, Jacob. I definitely will return to this cold stone because of their excellent customer service and they're tasty ice cream! read more

Location is clean. It's a bunch of immature teenagers working there every time I go. I understand that, but they need to be trained on the importance of customer service. I order the same thing each time I go and it's never the same. To little of the add-ins or too little ice cream. You're better off walking over to Kroger for a pint of Blue Bell. It's cheaper, less frustrating and it's the same every time. read more

I love cold stone's product, but do not expect to sit and enjoy the ice cream that you just purchased if it is close to closing time. My group and I had not even taken a bite out of our ice cream when we were informed we had to leave because they "literally close in 1 min..." I did not feel welcome, more over I felt like I was inconveniencing the staff by being a customer. I am not sure if this is a isolated issue, or company policy but I am not okay with either of them. read more

I've been to this location three times since I discovered it was very close to where I'm temporarily residing. The ice cream is always fresh and taste great. The staff is always friendly and helpful with suggestions. I do "Tasteful Tuesday" treats for staff during the month of December and I plan to purchase their cookie ice cream sandwiches for next week's treat. And oh yeah the store is always clean. read more

What's the purpose of ordering through app if you still have to wait for order. Ordered at 6:45 pick up time was 6:59. 7:05 and order not ready or being worked on. Was barely acknowledged about the pick up order. Customer service horrible. To make matters worse at 7:10 I'm informed we are out of cake batter ice cream so my order can't be fulfilled. read more

Terrible representation of the cold stone creamery brand in my opinion. Ordered several cups to go for a family of four. They were very over packed and spilling out the lid. By the time we got to the car we had melted ice cream pouring into our hands. My husband went back in to ask for a larger bowl and explained what happened. He was told he would have to pay for a larger bowl. Way to add insult to injury. Won't be returning to this location. read more

Excellent customer service. Did everything they could to make sure that I satisfied and well taken care of. Really love this Cold Stone Creamy and recommend them to everyone. read more

Good stuff !!! Really cool people and just some good ice cream !!! Not to much sugar but definitely happy place to get a sugar rush !!! Relaxing spot !!! read more

Love ice cream from this place but a word of advice to the people working there, if you are out of an ingredient that the customer ordered... tell them you're out before you start making it. read more

Cold Stone has some of the best ice cream! The flavors are super good, and you get to mix in toppings of your choice. What more could you want? read more

My ice cream was great but the service was not to my standards. The lady's name was Ashley and she really seemed to not want to be there. Will never return because of that reason. I'm more of a sub-zero guy anyhow. read more

Very clean and nice location. Service was fast. Ice cream was decent. A little sweeter than I expected