Don't waste your time or money. I was super excited to try a Choco Taco, and they hand me a taco with NO CHOCOLATE. I normally wouldn't have cared, but it's was 12$! I ask the kid about it, to which he then proceed to drench it in chocolate syrup, which is not even the dip they use in the pictures by the way, making it completely gross and impossible to eat. I tell him that, but he tells me he "doesn't know what I want him to do". For an item so big online, I was just disappointed by this, especially since it was kind of expensive for icecream too. Just bummed me out. Not the kids fault. First time in cold stone in over a year just for this crap. read more

Jason and Tony are the best!! They had such quick service and they made me an amazing birthday cake remix. Highly recommend to everyone

Both ordered larges, different ice cream flavors. Both added Oreo. However, the amount given was totally different. It's upsetting when you order a certain size a pay for a certain size to receive this. Normally I would never leave a review but this was the second time this happened within two days back to back. read more

I absolutely love a good coldstone mix. This oreo overload was everything I needed this particular day. While the location is a bit tucked in, it's still worth the find. read more

Cold Stone Creamery - Oreo overload with mint ice cream... everything you need in your ice cream life. - Ice Cream & Frozen Yogurt Near Me - Tallahassee, Florida

this is by far the dirtiest cold stone ive ever been to. i was in town with my mom and decided to get some ice cream but i clearly chose the wrong place. there were flies everywhere and the tables outside were filthy. it seemed like this place was understaffed as well as it took forever to get our orders. even then, my waffle cone was stale like it had been sitting out for weeks. i dont recommend coming here as its not worth it. in hindsight i wish i had taken my mother to a local mom and pop shop as im sure it would have been a much nicer and cleaner experience. read more

When you need your sugar fix, Cold Stone is the place to go. They have a lot of ice cream options and sorbet. I've grown up eating cold stone and have been getting the same thing for years. But now they have chocolate truffle and it's worth the calories. Taste like chocolate heaven. I mixed that with cheesecake ice cream and a brownie. The cashier was nice and helpful. She managed making the ice cream and ringing everyone up. read more

I hate this Cold Stone.. it sucks because it's close to home and I can also order from Uber Eats... BUT the service here is awful. I usually try and order a waffle bowl on Uber Eats and rarely ever get one, they always claim to be "out" even though I've seen them make fresh ones when management is on duty. Worse part about ordering on Uber Eats and not getting the waffle bowls, is that you don't find out that they are out until you receive the order and have to go through Uber directly to get your money back, instead of the Cold Stone contacting you and trying to replace the item or refund right then. I have ordered a pint several times and bad it filled about 3/4... this Cold Stone is just disappointing. Also the location itself always looks unkept, which isn't ideal in a Covid world read more

Since my last review, I went back and the manager applied a discount to my order that felt like it rectified the issue. The gesture was appreciated read more

Old nasty waffle cones, not even remotely fresh, had flies all over the place. Employees didn't even wear any gloves. read more

The best ice cream ever. What a great place to come and eat. And enjoy time with friends and family and enjoy the lovely seeets read more

Cold Stone Creamery - a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Tallahassee, Florida

The ice cream was DELICIOUS, however, the cleanliness could've been a lot better. It was perfect for an after date treat though.

Tables were nasty outside. They gave me a old stale cone that was on display. It was way too expensive.Don't ever come here. they don't wear gloves. read more

I don't know about you, but I'm feeling 22. Everything will be alright if, we have some Cold Stone! My friend Mereya and I were in the mood for some good ice cream. She told me she has never been, so off course I told her "What?!" and then "We're going". I never turn down a good opportunity to show the close friends what good adventure is all about. When we first arrived, Alychia greeted us with "Hi, Welcome To Cold Stone, How May I Help You Today?" I love the professionalism. We decided to try a few flavors due to the big selection. I decided to go with the Strawberry Blonde (Strawberry Ice Cream with Graham Cracker Pie Crust, Strawberries, Caramel and Whipped Topping), or heaven in a cup. I have deep with relationship with strawberries, and if you add a hot Summer night, it's the perfect dessert for Summer. Mike made my order to perfection, and I finished it within 5 minutes, which is a all time record if I do say so myself. All of the staff was pleasant, so no negative comments. I will say, I wish they had more space inside because it can get crowded very fast. This location being right next to FSU makes it a hot spot. My friend Mereya was also pleased with her order. If you like Ice Cream cakes, Cold Stone offers a variety of flavors, plus cool modern designs based on cartoons, comics, and TV shows. Basic Ice Cream Cakes are also available for purchase in a freezer next to the cash register. If you haven't tried Cold Stone, you are MIA. Happy Yelping, Ricky read more

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Terrible service, owner doesn't care about customers. Good luck trying to get a refund for a cake you never got.

This place was dirty. Standing water was pooled in the lobby near the cash register. They were out of a lot of items. The staff was just blah. read more

Coldstone has great ice cream concoctions but this 2 star rating is due to the poor customer at this location. I presume it can be a very difficult task to smile, welcome a few customers at a time and help them figure out which ice cream flavor you are going to scoop and mix. Indeed.....difficult for someone who simply does not want to do it or does not like what they are doing. I was served by a young male and female who almost made me think they were dating at the way they were bickering during my short time there. I wasn't greeted. It was my girlfriend's first time there so I was trying to explain the menu to her whilst feeling this heavy stare as if to say "hurry up." She [the starer] proceeded to make some waffles cones until I was ready. I placed our orders and both of us wanted waffle bowls. We were told there was only one and that it would take "a long time" for more waffle bowls to be ready. (I know a waffle maker doesn't take that long and the cooling time can't be THAT lengthy....) Reluctantly, I opted for a regular bowl and gave my gf the waffle bowl. This female was seemingly teaching the male a few things behind the register. She told him that he needed to set the first order in the freezer until the second order was complete but he never did. My order had banana in it and all of the bananas had brown spots all over them. I asked if they had any fresher looking bananas and they said, "No this is all we have." Reluctantly, I opted for the overripe and bruised banana. I had a BOGO deal because it was my birthday and I think that irritated this female because she had another thing to teach the male she was working with. We paid and left with her half melted ice cream that had been sitting in a warm waffle bowl and my bowl with the bruised bananas. I took note of the customer service number that was displayed right in front of the register. I was so annoyed by my visit that I actually called the number. Well here is another reason this store is only getting two stars. After making a complaint, I simply received an apology and a promise that my feedback would be passed on to the manager of the location. I would have appreciated a call or email from the actual store manager as a follow up to ensure he/she received my feedback and I don't think it is out of line to feel that they should have offered me something in an attempt to retain my business. I won't be returning unless I am specifically in the mood for something only they have on their menu. Otherwise, I will be getting my ice cream elsewhere. read more

My costumer service was really rude , it wasnt even busy, cashier rushed me and acted as if i said something stupid, gave me atittude. Flavors are so good they can use a bit more freezing though bit too soft had to go home and put it in the freezer a bit. I like walking distance read more

Oh, the humanity! On the 4th of July, we stopped in to Cold Stone for a post beach, post dinner treat. The line was deep, but what made the wait time frustratingly long was the fact that only one employee, I REPEAT ONE EMPLOYEE, was situated behind the counter. Truthfully, it wasn't entirely her fault. She expedited cups, cones and frozen concoctions rather quickly for the circumstances at hand. However, you don't make each item and then force the customer to stand at the register without ringing them up. It's not only bad business for themselves, but it tempts the consumer to walk out without paying. Of course we paid, but I was over half way done with my cup before I was rung up. Ice cream establishments are the feel good types of places. Normally, you're with a group of friends, a significant other or family members when you go out for ice cream. It's usually a destination. The finished product should be enjoyed and savored. But this visit was painfully exasperating. If the product had the WOW factor, I'd make an exception. But for mediocre ice cream, I'd rather spend my funds elsewhere. read more

This was such a good find in my search for great ice cream, the soft serve vanilla with rainbow sprinkles was perfect and it was a good place to bring a date with such low prices. Next time I'm in Tallahassee I definitely have to come here again. read more

Cold Stone Creamery - Vanilla with rainbow sprinkles - Ice Cream & Frozen Yogurt Near Me - Tallahassee, Florida

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We ordered through Grubhub tonight at 7:00. We got a phone call from Cold Stone starting they didn't have what we ordered. I ordered a brownie/ice cream instead and they said they can't promise it'll still be hot. 2 hours later we call the store. No one picks up. We called about 5 times, still no response. We canceled our order and won't be refunded for 3-5 days. I don't recommend this cold stone. read more

This place really made my day after a stressful time at work, this place has a variety of different choices even the unexpected flavors and desserts. If you buy one of there ice creams you won't be disappointed. read more

What isn't there to love about Cold Stone? The service here has always been friendly, and the ice cream is always delicious. I ordered their current special, something with fudge truffle ice cream and brownie bits...due to extreme flavor explosion, I'm unable to remember the proper name. The only bad thing about this location is the size - it's so tiny, and the line can get backed up (and out the door) very quickly. Parking can also be a bit of a headache at times. All in all, a good location that hits the spot if you're craving some Cold Stone magic. read more

Although this location is in the heart of CollegeTown, they usually give the best service. Lately they have been slacking off. I'm used to quality, but like I said,they've slacked. Idk is it because the students are gone and they don't want to be there. I stayed with three stars because I know they can pull it together read more

I am really upset tonight because I asked for a con bowl and I got a paper bowl when I clearly asked for a con bowl specifically dipped in chocolate also my friend Katie can't drive for shit. All in all I would say I actually will never visit this location again and I'm very displeased with my experience tonight. read more

ordered an almond milk ice cream shake and they used MILK!?!?! Who tf orders an almond milk shake with milk

Good quality of food but not consistent with rules when it comes to customers. I was in here last Saturday night and a group of people had their puppy with them and none of the employees said anything. I run in today with my small dog in my hands and I'm told I can't have her with me. Now, I understand that animals and restaurants don't always mix but mine is hypoallergenic and I never bring her into an establishment if she wasn't nor would I attempt to bring her if they made it clear to EVERYONE that animals aren't allowed. An excuse of "sorry we have a lot of new employees" doesn't cut it. You wouldn't have only new employees working during rush hours so someone on the clock should have known better and made that clear to the customer behind me with their dog. read more

This Cold Stone is well run and very clean, with a great staff. Every time I've gone in the people have been kind and helpful

Place is a dump. Lines out the door finally get to me & have some1 unexperienced make my sons shake not sure how smart u gotta be but it was like drinking chocolate flavored milk and they served it half full. Never come here again read more

Better than Haagen-Dazs. Enjoy chocolate ice cream, waffle cone and my birthday cake! read more

Cold Stone Creamery - Ice cream birthday cake - Ice Cream & Frozen Yogurt Near Me - Tallahassee, Florida

The workers are amazing. The line is out the door and I'm writing this having been in line for ten minutes and I'm still halfway to the register. The manager should upgrade the card swipe system to get this going. This is the fourth time I've come in here and this has happened to me because of the system being too slow. read more

Absolutely love this store! The employees are always friendly and rocker great customer service. They deal with each customer as if they are valued and appreciated. It's so hard not to tip them, but when I do they make sure to sing the Cold Songs read more

I've been to Cold Stone Creamery before but in a different location so I already knew what to expect. I came here to the location on W. Tennessee St. with two of my kids. We each ordered something different and we ate every last bite. The ice cream here is awesome and the flavors are amazing. The prices are a bit on the high side, and while I don't plan on visiting Cold Stone Creamery on an everyday basis, we will return for special occasions. read more