Staff was really nice and worked fast to get our order to us. They offer samples which was great.

stopped in to grab some ice-cream while camping in the Dells. This one was better than one of my local stores!! From what i understand i believe these are all franchises, so different owners. The kids working did a nice job and considering it was during Covid they were trying to respectful and conscientious I love Cold Stone's ice-cream! Always recommended :) read more

The food there is really good and the service is almost instant if their not busy and the there women were very nice and the ambiance but one family's youngest was very distracting and sense I'm autistic it was basically impossible. read more

Everyone raved about the Red Velvet Strawberry ice cream cake. I purchased the large one along with 6 cupcakes that all went fast. I didn't know the cupcakes came in a chocolate shell. Everyone loved the ice cream birthday treats for my little ones second birthday. Great quality Readily available. I was going to order online, but they have these in the frozen to go section. Great customer service. I learned another thing today. Red Velvet is chocolate. I went with strawberry because I thought it would be okay for the one in our party allergic to chocolate. Not the case. Bummer. Will definitely choose this place again. read more

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Spending a couple days in the Wisconsin Dells, we decided we wanted some dessert after an incredibly filling meal. There were 5 of us, 3 adults and 2 children under 8 y/o. What are you going to do to please everybody? We were just cruising around, trying to figure out where to stop when we ran across the Cold Stone shop. Cold Stone, on the surface, seems a bit pricey but when you see what you're getting it's all worth it!! 2 of us adults shared one cup of ice cream... chocolate with caramel and I forget what else. Perfect for the two of us! The kids both got their own cups of birthday cake flavor (or something like it. It was blue) with candy bar pieces. Unfortunately, their eyes were bigger than their stomachs and we, basically, ended up throwing away the equivalent of an entire dessert. My suggestion to everyone is... be sure you've got the room for those decadent, rich ice creams. Its very easy to over-do it!! Regardless, you'll enjoy it! Just a side note: I have diabetes and have to inject insulin, often in public. Most restaurants should, but don't, have sharps containers in the bathrooms for the safety of both the customers and employees. Will Cold Stone be the one to start the trend? read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Wisconsin Dells, Wisconsin

One of our favorite places to stop whenever we are in the Dells. The ice cream is consistently AMAZING and the staff is too. It's nice to see people who enjoy what they do and take pride in their work. They are so personable and kind and the place is always well organized and clean. We have tried everything from smoothies to cones and ice cream cupcakes to milk shakes. Nothing disappoints! read more

Coldstone in Wisconsin Dells is by far the best ice cream shop in the area! You won't find a place with nicer staff or better ice cream! The variety of flavor combinations is out of this world, you're sure to find some ice cream you'll love. Every order we make (online and in person) is correct and absolutely delicious! Everything is made fresh daily- be sure to grab a cone with your scoop! The customer service is top notch, staff is friendly and the owners truly care about their customers. read more

I have been using cold stone to buy cake for almost every occasion. I bought one back in June(strawberry one) of this year where I asked them to write on the cake for my bonus daughter. The writing on it looked hideous. Like hey, I'm paying about $30 for a cake and that's the best you can do?! I called them out on that on the spot and asked why it looks like that of someone else can write on it in a better writing, it looked like a 4 year old wrote on it. I bet even a 4 year old could do better. They said they don't have anyone else to write on it. Well this time, I placed the order (chocolate cake) ahead of time I specifically called to make sure they will have a professional to write on the cake. The girl says, "we're not professional, we're all learning and we won't learn if we make mistake". Cool. Totally get it. But let's not make that SAME mistake on my cake again. I went to pick up the cake(while carrying my 4 month old in the car seat) the man(who I'm pretty sure is the owner or a manager, asked my name for the order. He brought the cake out. I was honestly speechless and frustrated. It was even worse. I asked him,"who write on these cakes? Do you guys not have any professional doing it? I mean do you realize how expensive these cakes are comparing to retail stores or some bakeries. I specifically asked to have a professional do it this time but it looks hideous, can it be wiped off?" He looked guilty like he knew HE did it. He said "it can wiped off you can easily do it yourself." Okay so let me get this straight. You're gonna offer a service to your customer and can't even do it right? I also bought large size of cup of ice cream. He stuffed it so much that it overflown after having lid on. Instead of putting it in a separate bag, he put it on top of the cake. The whole ice cream melted from cup on my way to home and caused a big mess in my car. I'm just gonna say, if you can't do your job right, find another job. Don't waste people's money by telling them you can offer the service and do a job on it. I would have been find if they told me they can't write on the cake, period. read more

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Delicious ice cream Wonderful service. Definitely if I go to Wisconsin again I will stop by . read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Wisconsin Dells, Wisconsin

Took the family there after a day in the Dells. The staff were attentive and very nice and welcoming. Even though they you're you see adults, they were extremely nice and personable. We were greeted when we walked in and told to have a safe trip on the way out. Our desserts were tasty too! This will probably become a staple in our Dells trip from now on! read more

Great customer service an clean environment plus the ice cream was great. Location is in a nice area

We came in 30 minutes before closing. There was six of us. We were served with a smile. Thank you for the great service.

I was here tonight and it was a wonderful experience. There was a gentleman who was so very kind. We are just on vacation and wish we lived closer so we could visit frequently because of this kind man. Thank you for being wonderful. read more

Went for ice cream after a great dinner, wasn't too wowed. The ice cream itself wasn't bad, but it wasn't anything to rave about. One small issue was the pineapple blueberry smoothie, which should not be on the menu or should really be recreated. When going for a sip, all that was tasted was water. The staff was nice and offered to make a different smoothie, which did taste better. The only other things are the crazy wait times, and if you're not accustomed to this chain, the singing can actually really put you off. In all honesty, the joyful expressions and overall peppy attitude of the staff was almost terrifying since it seemed like they were way too happy. read more

I know its a chain, but it is by far the best ice cream I have ever had. Besides the concept is great too. You can make your own ice cream flavor and watch them mix in front of you, what more could you want! Forget Dairy Queen and BaskinRobins. read more

Cold stone weight gain. What ever happened to a normal scoop of ice cream? The portions and price per portion is goofy. I'm not a big fan of the way they smooth and soften the ice cream. I prefer a colder hard scoop. Flavor ain't that great either. This particular location refused me and my daughter service 15 minutes before normal closing time. Rude workers but seems to be the norm in the dells. Management obviously doesn't push good customer service. read more

I was very disappointed!! We went here 2 days ago and we never been to a cold stone before. We walked in and there was no one in there and the worker was making a cake, I believe. So we walk in and we got no "hello" no "how are you" nothing. We walk up and she is just looking at us, not even "what can I get for you today" nothing. So I was like "we have never been here" and she still didn't say anything. I was hoping her to say like this how it works or tell us what their most common is or what I was looking for. But yet still nothing. She clearly didn't like her job and it was aggravating for how rude she was towards us. After my boyfriend said what he wanted, that's when she finally spoke and said what size but that's it. As she was making it she didn't really mix it together and it was very messy. I get that it is ice cream but she didn't even try to put it nicer or clean it off. I got ice cream with brownies in it and that wasn't mixed either the brownie was in one spot. I would never go back there because how rude the lady was. Oh and by the way, the lady had reddish hair. The ice cream wasn't that bad and that's why I have 2 stars but if it wasn't so messy and actually mixed I know it would have been better. read more

Amazing service. And as always the ice cream just can't be beat!

The Gentlemen at the store today was a very aggressive worker. There was only one worker when we came in for our ice cream and we walked in the wrong area and he "yelled at us" for that. I was very upset at how rude the worker was. read more

What a disappointment! I took my little sister to this Cold Stone and we had to stand in line. When we finally got the counter I said "umm....." and the guy behind the counter said, "We are done taking ummm.... today, next person in line." I could not believe how rude someone could be. We got our ice cream and I was looking at our receipt when we sat down. I noticed we got over charged and paid for an extra topping that we didn't receive. I decided I would contact corporate rather than talking to the rude gentleman. I emailed corporate regarding my experience two months ago and still haven't heard from them. What a disappointing experience! I won't be going back to Cold Stone anytime soon. read more

Great Friendly Atmosphere. You can enjoy your ice cream treat and also feel welcome here. You can tell the employees working here enjoy the job and appears to be a close family run business. read more