I would like to share my experience with Franks Transmission of Coldwater, MI, to provide valuable…read moreinsights for others. I took my truck to Frank's Transmission in Coldwater, MI, for a transmission repair covered under a third-party warranty. Prior to the work commencing, I was explicitly informed that my financial responsibility would be limited to costs incurred for parts purchased by the shop or labor rates exceeding the warranty company's approved rate. In my case: The transmission was directly supplied and paid for by the warranty company, totaling $2,160. All additional parts required were covered by the warranty company. The warranty company approved and was willing to pay the shop's full labor rate. Despite these arrangements, I received a bill for over $1,400. Upon reviewing the charges, I discovered that the shop had added a significant markup, exceeding $1,000, on parts they did not purchase. Furthermore, I later found out that they had charged the warranty company an additional markup of $300 on the transmission. When I questioned these charges, I was informed that the shop required a 32% profit margin. While I understand that businesses need to generate profits, I believe that adding substantial, undisclosed fees, particularly on parts not supplied by the shop, is not in line with the initial explanations provided. I attempted to resolve the situation by offering a compromise, proposing to pay an additional $600 instead of the initial $1,453, but this was declined. My recommendation to others utilizing third-party warranties is to ensure that all details are documented in writing and to specifically inquire about any additional fees or markups, even if parts are provided by the warranty company. I was also told that the shop was doing me a favor, considering the amount I paid for the warranty. However, I disagree, as charging a markup on a part not purchased and refusing to warranty the work does not constitute a favor. This experience was frustrating, and I hope that sharing it will help others avoid similar situations at Franks Transmission. I recommend exercising caution when considering their services, particularly in light of the unethical practice of charging a $300 markup that was already paid, only to attempt to impose another markup.

We needed our rear brakes done and initially they said the calipers needed to be replaced. However…read morethey were able to clean them and found that they did not need to be replaced, saving us almost $300! Five stars for honesty and integrity. Five stars for timeliness in doing the repair. Five stars for professionalism and customer service.

Extremely helpful staff. Quick and on time appointments. Excellent service techs. They went above…read moreand beyond for me when it wasnt necessary. I will be definitely be returning with any issues I may have.

Amazing customer service with the best technicians in the area. Would recommend to anyone needing…read morework done.

Was never informed they do not like to deal with State Farm claims and they charge a fee when going…read morethrough insurance, and charge above the authorized amount for their work, until after my vehicle was fixed....cost me over $300 above my deductible due to their lack of being up front...extremely frustrating when you go to them because you want to deal locally.

Very knowledgeable, honest, and upfront. I know that I am always getting the best service and…read morequality parts. They only use original parts, so you can get a cheaper quote from places that use second tier or refurbished parts. That scares me!

We had our 2019 F150 picked up by Ford Pickup & Delivery Service. Cole Ford performed LUBE,OIL,AND…read moreFILTER, Drain & Fill on Frt & Rear Diffs and Transfer Case, Perform Cooling System Fluid Exchange , as well as an Engine Tune Up. We have almost 100,000 miles on the vehicle. When it was delivered back to us it ran better than it has in a while. We felt the prices for services provided were on point with other mechanics in our area. Thank you Cole Ford Service Department for taking care of our truck. We would recommend this dealership!

Brought in my vehicle for a diagnosis on my taillights as I have already replaced them and they…read morekeep going out. Brought my car in Friday Morning with an appt and got it back Monday afternoon with no answers I was told on the report my taillights are out, obviously that is the reason I had taken it there is to get an answer on why this keeps happening. Instead i was given a $400 Bill and still no working taillights. I could have purchased a brand new set for less than what i was charged to "diagnose" this problem. I definitely do not recommend buying or taking your vehicle here for service you will be very disappointed.

I've used 911 towing on several occasions. They've always been prompt, courteous, and professional…read more at all times. I'd use them again if I ever need auto assistance.

I put a service request into AAA at approximately 5:30pm I didn't receive a wrecker until around…read more8:00pm not 911's fault but regardless usually when you call for a wrecker usually the driver will call you saying hello I'm with so and so company and I'll be to you in approximately how many ever minutes... Driver did not call me luckily, I was sitting in my truck and heard the flatbed rolling down the road the driver pulls up I told the guy it was in kind of a weird spot, and we could put it in neutral and roll it out for easier access or whatever he though. I thought being the professional he was he would've known what was best so upon loading it he almost punctured the driver's side rear tire on the bed and came very close to scratching my rim. but here comes the best part the icing on the cake he loads it totally sideways straps the front of the truck down with the winch on still but didn't strap the rearend down the whole way to the dealership it was going to I could see the truck shifting around!! because it wasn't secured properly if I could attach pictures I would. Other than the lack of professionalism and knowing what he was doing he was friendly but definitely would not use this company again... what a shit show

Super wonderful, even on a shitty day. Honest people! It's hard to find a knowledgeable and…read moretrusting semi mechanic but these guys are old school with the latest technology. No regrets!

Responsive, timely, excellent work, and nice people. What else is there? Highly recommended!read more

We send all of our Miller Repair auto/truck customers to B & M when they require exhaust work to be…read moredone. They provide great exhaust work at a fair price.