We needed our rear brakes done and initially they said the calipers needed to be replaced. However…read morethey were able to clean them and found that they did not need to be replaced, saving us almost $300! Five stars for honesty and integrity. Five stars for timeliness in doing the repair. Five stars for professionalism and customer service.

If I could give this shop zero stars, I would…read more I took my truck in for a tune-up and paid $924.00. When I left the shop, my brake pedal went straight to the floor. I immediately turned around and brought it back. After looking at it, they told me I had a rusted brake line. I don't believe that was the case. They had been working in that same area, and I believe the brake line was damaged while they were servicing my truck. To make matters worse, the tune-up itself was not done correctly. My truck still doesn't run right. I took the truck back so they could make it right under their 2-year parts and labor warranty, but I got no help. I dropped it off at 7:00 a.m., left it there all day, and when I returned, they told me they couldn't get it in and said, "Try again tomorrow." That's not standing behind your work or honoring your warranty. I can't help but wonder what would have happened if I had told them I couldn't pay the $924.00 bill when I picked it up last Friday. I'm sure they wouldn't have accepted that excuse, yet they expected me to accept theirs. Based on my experience, I cannot recommend this shop. I expected quality work, accountability, and customer service. Instead, I left with a brake problem, a tune-up that wasn't done right, and a warranty that, in my experience, meant nothing. Please beware of this shop. My experience was extremely disappointing, and I would strongly recommend thinking twice before trusting them with your vehicle.

Traveling to get to South Bend, Indiana for my Cousin Mike 9am funeral, my car's check engine light…read morecame on by Marshall on I-69 when my #3 cylinder started misfiring. I called Coldwater Automotive at 4pm Friday explaining my desperate situation. They were kind enough to let me bring my car in at 4:15 pm even though they closed at 5:00 pm. The Owner John diagnosed my problem as a bad ignition coil on #3, ordered part and installed which kept him and his wife 20 minutes past closing time of 5:00. John did expert work and charged a fair price. Words cannot describe how grateful I am. These two good Samaritans are angels. Thank you.

Rip off!! My mom who's 84 took her car there for low beam driver side out. Took 2 weeks to be…read moreseen. After having the car most of the day they called it's ready. The problem was bulb bad, but they charged 1 hr diagnostic, half our labor and $193 for bulb. Total $407 to replace a bad bulb!!

Was never informed they do not like to deal with State Farm claims and they charge a fee when going…read morethrough insurance, and charge above the authorized amount for their work, until after my vehicle was fixed....cost me over $300 above my deductible due to their lack of being up front...extremely frustrating when you go to them because you want to deal locally.

Very knowledgeable, honest, and upfront. I know that I am always getting the best service and…read morequality parts. They only use original parts, so you can get a cheaper quote from places that use second tier or refurbished parts. That scares me!

Extremely helpful staff. Quick and on time appointments. Excellent service techs. They went above…read moreand beyond for me when it wasnt necessary. I will be definitely be returning with any issues I may have.

Amazing customer service with the best technicians in the area. Would recommend to anyone needing…read morework done.

I put a service request into AAA at approximately 5:30pm I didn't receive a wrecker until around…read more8:00pm not 911's fault but regardless usually when you call for a wrecker usually the driver will call you saying hello I'm with so and so company and I'll be to you in approximately how many ever minutes... Driver did not call me luckily, I was sitting in my truck and heard the flatbed rolling down the road the driver pulls up I told the guy it was in kind of a weird spot, and we could put it in neutral and roll it out for easier access or whatever he though. I thought being the professional he was he would've known what was best so upon loading it he almost punctured the driver's side rear tire on the bed and came very close to scratching my rim. but here comes the best part the icing on the cake he loads it totally sideways straps the front of the truck down with the winch on still but didn't strap the rearend down the whole way to the dealership it was going to I could see the truck shifting around!! because it wasn't secured properly if I could attach pictures I would. Other than the lack of professionalism and knowing what he was doing he was friendly but definitely would not use this company again... what a shit show

I've used 911 towing on several occasions. They've always been prompt, courteous, and professional…read more at all times. I'd use them again if I ever need auto assistance.

Brought in my vehicle for a diagnosis on my taillights as I have already replaced them and they…read morekeep going out. Brought my car in Friday Morning with an appt and got it back Monday afternoon with no answers I was told on the report my taillights are out, obviously that is the reason I had taken it there is to get an answer on why this keeps happening. Instead i was given a $400 Bill and still no working taillights. I could have purchased a brand new set for less than what i was charged to "diagnose" this problem. I definitely do not recommend buying or taking your vehicle here for service you will be very disappointed.

We had our 2019 F150 picked up by Ford Pickup & Delivery Service. Cole Ford performed LUBE,OIL,AND…read moreFILTER, Drain & Fill on Frt & Rear Diffs and Transfer Case, Perform Cooling System Fluid Exchange , as well as an Engine Tune Up. We have almost 100,000 miles on the vehicle. When it was delivered back to us it ran better than it has in a while. We felt the prices for services provided were on point with other mechanics in our area. Thank you Cole Ford Service Department for taking care of our truck. We would recommend this dealership!