Great family owned business. Friendly staff great service!…read more Came in to get a trailer tire repaired. Ended up getting a tire on my truck repaired as well as an oil change.

I took my truck in because it was leaking oil. They replaced the valve cover gasket, called me up…read moreand said my vehicle was done. I drove it home and it was still leaking oil. I immediately took it back they looked at it again, this time they told me there was a crack in the valve cover itself. Why they didn't catch that the first time I don't know. So they put new valve covers on. They charged me $700.00 labor both times, first to change the valve cover gasket then the second time to replace the valve cover. They should have replaced the cracked valve cover the first time when they replaced the gasket. I felt they should have discounted some of the labor on my second trip there. I didn't expect them to do it for free, but to charge me $700.00 both times was ridiculous. I will never go back there and I would not recommend this place to anyone.

I had an appointment for two vehicles one at 9am and one at 11am for front end alignment. I dropped…read moreoff my truck at 8:45 and the attendant said he had to finish a quote and then would start on my F250 I took my dodge caravan there at 11am and to pick up my truck and they were just getting started on the Truck. They said that they had more important things to do first. I waited until 1:15pm they said it was done. I changed my van to another day. when I got in my truck either they were vaping or smoking marijuana by or in my truck it reeked. I had to drive home with my window. When you get the alignment done the steering wheel is supposed to be straight mine is about 10 degrees off. When I went back to my van, I told him to take my van off the schedule. I explained why he said that no one would do that. I explained that I have Astma and would have to get the inside detailed. He said he would get the Lysol I told him 3 times the truck wasn't here when he came outside to spray the lysol he said the truck isn't even here, I said I told you that. He told me you bring your truck back and I will f....ing fix it. I would not use them or recommend them to anyone. the worst customer service.

I had a good experience took my vehicle and my daughters vehicle to be fixed at 8AM picked both…read morecars up at noon. definitely quick and affordabl!! highly recommend

Tim does a great job getting the job done efficiently. He is not the company to call if you want…read moreto see 4-5 rotator wreckers on sight for a simple pull out.... that would be First Call, but it will end up being your worst call. Grates is the best towing company around!

I called for a tow at 4am (advertised as 24 hr tow) The man who answered told me he couldn't help…read moreme, his driver was busy. He offered zero assistance/recommendation/help. He didn't even offer to call me back when his driver came available. 24 hr service? maybe call someone who needs the business.

Cannot schedule an oil change, have to drop it off. Then they have one mechanic most of the time so…read moreit's hours before they get to it. Poorly run business, with even worse management. Those workers that are there, seem to spend most of their time in the manager's office chatting. Seats are dirty when they are done and the steering wheel is greasy as well. I wanted to try them since I was impressed with the Coldwater, MI store. Now I'll take the time to drive to MI again.

Had my whole suspension redone, by a reputable professional before going into belle tire for a tire…read morebalance & alignment. As I wanted 40 mins I was then told that "the service wasn't being done due to lose parts." I asked the service person "what loose parts are we talking about.." he responded with "well maybe not loose but bad parts due to age, so this needs to be done before a alignment." At which he handed me a bill for 1200 dollars... I responded with "Um those are all brand new parts & I personally ordered all the parts to do the service. Plus with the older parts all sitting in boxes in the back trunk, so can't believe they weren't changed out or even old." The service writer then saids " Well here's your keys then." as he placed them in my hand. After leaving the building walking to my vehicle, I noticed greasy hand prints on the outside of the drive door.... beyond that I opened the drive door to not only see greasy hand prints on the door card, center console & steering wheel. Beyond sad to say I gave this new business a chance, but not only wrote up a crazy bill to not due the work that was scheduled previously before the holiday weekend. They also had no care as to the mess they left on or in my freshly detailed car. I will not be going back at any point & will be sending people to another shop if asked for recommendation.

Excellent and professional work, timely repair, and they provided a loaner car at no expense to me.read more

Now simply called Quincy Collision, these people had my car for over a month after a car/deer…read moreaccident and I eventually had to take it someplace else to be fixed properly. Poor paint work, clueless mechanics, improper parts, do yourself a favor and just go someplace else.

horrible customer service, tried to cancel, then tried to bill the second month, if I tried to talk…read moreto the woman she would say i was being snotty, I was not. When attemped to talk to her, she talked over me and would not listen to what i was trying to say, (exactly why she thought I was being snotty, cause I was trying to talk and she wouldnt let me) horrible, wont ever go back here.

Carlos is always a joy. Very personable and does a great job. I've been a member almost 6 months…read moreand I have no complaints. He is always helpful and kind.

Ver good service, very knowledgeable owner. Knows what he's doing, and won't bend you over like…read moreother repair shops.