We had a condo in Waikiki that was just too small and wanted to move up to a larger unit, well…read moreknowing that the price would go up as well and this was in May 2021 and the market was wild! We contacted Bob Allen of Help-U-Sell thinking that he would be a good candidate as a realtor for these two transactions. Initially had him provide the MLS listings of larger 2 Bedroom to 3 Bedroom units initially preferably in Waikiki but considered the Ala Moana area as well. We also wanted to see what the comparables were for the unit we wanted to sell. Bob was informed that this would be a Cash buy and really didn't require the older property sell conditional on a buy. And that some of the parties were located in Tokyo, Japan (thus international funds transfer etc etc). Bob claimed that he and Help-U-Sell were familiar and did this many times. Well after looking into his claims with business entities in Japan they were an unknown entity. Thus we decided to go with a more recognizable realtor whom deals nationally and internationally. Bob was very vindictive and frankly very weak in his communication skills. So we knew we made the right choice. But we were still thinking and did communicate with Bob that we were still considering him for the sell of the older unit. We did find the new unit and guess what? It was owned by an Active duty military family but listed by Help-U-Sell only a by a realtor named Chet Dal Santo. He had the seller originally list the property at 960K but received no bites, the owners had their PCS orders to return to the mainland thus losing the essential variable housing allowance (VHA) that enabled them to purchase this place. They would lose that VHA once they reported to the mainland command. Thus really needed to sell the place. Not sure what happened but about 2 months out they dropped the price to abt 900k then 1 month out made inquiries to potential cash buyers looking for this type size of unit, we were contacted and made a cash offer that settled at 860k (100k reduction from original) but the stringent requirement that it close in 30 days. We met the commitment and it sold - but if Help-U-Sell had paid close attention to the market they would have realized that though the home on land market was growing wild the high end condos were increasing but at a much less rate. Forcing this military family into a crisis situation which benefited us but and Chet Dal Santo the listing agent, but not a military family. In the meantime we were working with Bob Allen on the listing of the smaller property and his arrogant, pushy, used car salesman approach was wearing us thin. In particular arguing that our old units Maintenance fee did not include electric in the bill!!! We've owned it and paid the bills for nearly 20 years!!! Bob Allen is unable to listen! We also knew that the selling of the unit would involve non-computive skill party in Guam in addition to Japan. And felt Bob Allen's inability to communicate effectively or be a leader would result in lots of legwork on our part despite he being paid to do the job. Now this along side with a close friend whom tried to work with Bob Allen on selling his home and ran into the same lack of a real leader ship/ communication skills, and of course arrogance. By this time we saw this we had decided that Help-U-Sell, maybe should be Help-U-Lose, would not be the realty company to use. And notified Bob Allen but he was out of pocket on vacation and he never provided a counterpart at Help-U-Sell which I believe is indicative of his inability to delegate authority. Just a bad bad individual and maybe the entire firm is this way. Not sure where he got his marketing skills from but I suspect from selling used cars!! I do not recommend these two individuals Chet Dal Santo or Bob Allen! It's interesting to note that in 2018 there is another review on Bob Allen that I echo the same kind of attitude I see today some three years later!

This review is for their Help-U-Rent offering, as a tenant…read more Pros: fair dealings, fair pricing, good verbal communication Cons: you have to show up in person at their office on S. King St to conduct much of the business - lease signing, deposit, etc; written communication can be unintentionally off-putting We rented a unit at the Pacifica, working with Monica. Monica is nice in person and on the phone; the niceness doesn't translate as well with written communication, so it's important to not take it personally if an email seems abrupt. We had an issue with the A/C in the unit and Monica was responsive. She visited the unit with the repair person on the two occasions (we had a temporary fix on the first visit, and a more permanent fix a couple weeks later) A few months into the lease Monica told us that the owner wished to sell the unit. We were given an option to move out without penalty and have moving costs paid for. We took the option. As well, we were released from some of the lease clauses requiring professional cleaning and carpet cleaning. In the interim, Monica visited a couple times with different contractors to get estimates for upgrading the unit, in preparation for sale. I believe she makes sure to take care of the property owner in situations like these. As well, we were granted our desired move-out dates, and they accommodated an even earlier (by 10 days) move-out date than the original requested. Our deposit and the moving costs check arrived timely and in full. Overall this was a very positive experience with a property management company, coming from the perspective of a tenant.

Wow. Where do I begin? I loved working with Lisa. She made this process worry and hassle free…read more She's kind, efficient, and most importantly she has integrity. Lisa always acted in my best interest which truly helped me purchase this home with peace of mind. I honestly feel blessed to have worked with her. If you're reading this thank you Lisa!!

Lisa is a great agent and the best to work with in Hawaii. She really listens to her clients and…read morefinds you a great home home. Lisa goes above and beyond and I would recommend and use her again. A++

Sherine and Leanna came HIGHLY recommended by our neighbor and we are thrilled to have worked with…read morethem in selling our home. They were an invaluable resource not only in selling our home, they made it incredibly easy to put it on the market! Minor repairs, painting, lighting, whatever we needed, they helped to coordinate with their network of professionals to get our home listed and staged in just about one week! Leanna transformed my home into a beautiful oasis that left many potential buyers (and neighbors) raving about the decor! Sherine shared her knowledge and expertise in setting the asking price, and we got our first offer within 3 days of showing and ultimately we had 3 above asking offers! I cannot thank them enough for the exceptional work they did to move our home quickly and for top dollar. We lived in a townhome in Hawaii Kai and including our home, Sherine and Leanna has the 2 highest recorded sales of 3 bedroom homes in our community! If you are looking to either sell or buy a home, please contact Sherine and Leanna! They truly care about their clients and act with Aloha in everything that they do.

When we made the difficult decision to sell our beloved Kailua home, we knew we needed an agent who…read morewas more than just competent--we needed someone who genuinely understood what the home meant to us. We interviewed nearly 20 different real estate companies searching for the right partnership. Most of the agents gave us the same scripted sales pitch, rattled off statistics, and treated our home like one more notch in their inventory. Nothing felt personal, and none of them made us feel truly heard. Then we met Sherine. From the very first conversation, everything changed. There was an instant sense of trust and sincerity. Sherine listened--not just to what we said, but to what mattered to us. Her knowledge of the Kailua market was immediately clear, but it was her warmth, empathy, and genuine interest in our story that set her apart. She didn't look at our home as a transaction; she treated it with the same respect and care she would give to her own or a close family member's. Sherine and Leanna then staged the property with a level of artistry and intention that is indescribable. They incorporated thoughtful, local, deeply personal touches--from curated furnishings to stunning artwork created by Leanna and other Kailua artists. Every room felt alive, welcoming, and beautifully representative of what makes Kailua special. The transformation was so incredible that we actually started questioning whether we should sell at all! Most of the agents we interviewed insisted that our home wouldn't sell for more than $1.7M. Sherine, however, saw value that others completely overlooked. She was confident--very confident--that she could secure an offer at $1.9M or more. She believed in the home, believed in her strategy, and believed in what she could deliver for us. And she was right. Just shortly after the very first showing, we accepted an astonishing $2.1M all-cash offer. More than $400,000 above what numerous other agents told us was even remotely possible. From that point on, the experience felt almost surreal--in the best way. The entire process was quick, smooth, stress-free, and surprisingly effortless for us. Sherine and her entire team worked like a well-orchestrated machine, anticipating needs before they arose and handling every detail with professionalism, grace, and heart. We were able to focus on our next chapter while Sherine handled everything behind the scenes. Selling a home, especially one filled with years of memories, is never easy. But Sherine made it not only manageable--she made it meaningful. She honored our home, protected our interests, advocated fiercely for us, and delivered results that still leave us speechless. We cannot adequately express our gratitude for Sherine's expertise, compassion, integrity, and unwavering dedication. She is in a league of her own. If you are searching for a real estate agent who embodies Aloha and who will treat you, your home, your goals, and your experience with genuine care and an unwavering commitment to excellence, look no further. Sherine is the one.

Working with Hawaii Military Realty was an outstanding experience from start to finish. As a…read morefirst-time homebuyer, I had a lot of questions and wasn't familiar with the process, but David made the entire process feel manageable. He was patient, knowledgeable, honest, and always took the time to explain everything clearly. David and his son, Cameron, were an incredible team. They were both responsive, professional, and genuinely cared about helping me find the right home. Throughout the process, they kept me updated, answered every question I had, and were always available whenever I needed guidance. I couldn't be happier with my new home, and I highly recommend David and Cameron Kucic to anyone looking to buy or sell a home. If you're looking for people who genuinely care about their clients and go above and beyond, you won't find a better team.

We bought our home while we were still living on the mainland, so everything had to be done…read moreremotely. Choosing David was one of the best decisions we made. From the beginning, he made the entire process easy. He visited properties for us, sent detailed videos, answered our questions quickly, and kept us updated without us even having to ask. What stood out most was that we never felt pressured. David was always honest, fair, and professional. He explained everything clearly, answered all of our questions, and gave us the information we needed to make our own decisions. As a military veteran, he understands the PCS process and was also very knowledgeable about our VA loan assumption. Moving is usually stressful, but David made the entire home-buying process feel smooth and stress-free. When we finally arrived in Hawaii, there wasn't a single surprise. The house was exactly as he had described it, which says a lot about how thorough and transparent he was throughout the entire process. We completely trust David. Whether we buy, sell, or rent a property in Hawaii in the future, he'll be the first person we call. We highly recommend him. もしハワイでお家の購入を考えている方がいたら、Davidさんは本当におすすめです。とても優しくて丁寧に、最後までしっかりサポートしてくれます!

Ryan was our Realtor when we were moving here to Hawaii. We knew little about the islands but knew…read morewhat kind of house we wanted. Ryan adjusted to our changing schedules, was knowledgeable about all the areas we were looking at and just could not be happier with the whole process. We just closed and Ryan was there for the whole process and we still rely on him for local recommendations. Thanks Ryan!

***RYAN IS A 5-STAR REAL ESTATE AGENT!***…read more Ryan helped us bring our year-long home-buying journey to a close. We used our VA home loan, and between our jobs and personal lives, we went through periods of interest and availability, and looked at houses on-island, on other-islands, and took breaks to company properties on the mainland. We wanted to get it right, and after going through three real-estate agents, we found Ryan. Let me tell you why he's great: Ryan was well-informed about all of our home options, home improvement questions, future investment options, and best home owner practices. If he was uncertain, he had a resource to help get us out answer. He was always helpful, kind, and understanding, which is incredible for folks who have little kids/have busy lives. In the end, Ryan was able to help negotiate a $25k seller credit outcome, where we actually received money back at closing. Ryan worked really hard to address all of our concerns, and ensured we ended up with the best outcome. 10/10!!

My Sister and I had been looking for an Apt rental for weeks then we had 3 all with Ujimori!! I…read morewas impressed with their administrative prowess at it related to immediate texts and email responses and updates! We toured all three and one suited us the best but unfortunately we had to cancel due to the location having difficult access issues. They were very gracious and I really appreciated Donna and especially Aileen for their professionalism and represented this firm very well. I will be passing along their names to anyone who needs Realty help! Thanks so much, ladies!

Earlier this year I contacted this company regarding an issue with one of their properties in Hilo…read more Within a week of my letter I was called by a very professional individual in their office . I was assured that my issue would be addressed. Within 2 weeks of my complaint the issue was completely resolved. Their response time and the response itself was outstanding. Thank you

Lack of timely response & followup + interactions that indicated little or incomplete communication…read morewithin their organization,

Taylor is my property manager and she has been absolutely wonderful from the get-go. She's very…read moreknowledgeable and responsive since my move in and maintenance requests. I appreciate everything she's done for me!

Okay whatever makes you sleep better at night.. lies and unethical and thank you for "allowing" us…read moreto break a lease as living in the house lead to MAJOR health issues with our minor son from living in that nasty house that was infested with mold, mildew & rodents!. And then retaliate charging for normal wear and tear of a house falling apart. We have pictures too. Shameful No damage was done on the property, as stated on the invoice this is normal wear and tear. Also this is a two unit property shared garage cans. With another tenant who also used the garbage cans, where we even helped our senior lower unit tenant dump her garbage the day we moved out, And when we moved in the cans were full and we had to request it to be removed. We have emails showing the cans were full and removed with rental company. Returning property as it was found, no damage done to the property. Normal wear and tear on the invoice and some are not even real. Duck tape so rodents don't go in the house.. wear and tear! And all health issues gone since moving out Security deposit can not be deducted for no damage and just wear and tear, as seen on invoice to the property. The towel bar was like 40 years old! Sean and Cathy can kick rocks with slippers on. Extremely unprofessional and unethical.

Thank you to my sister for recommending this team because they were an absolute dream to work with…read more As a first time buyer I had no clue what I was getting myself into, and doing my own research/ talking with friends and family only made me more confused. But after taking with Sean and Raullen, I was able to take the first steps and felt like I was finally heading in the right direction. Their team was in contact with me basically everyday from the initial calls to viewing, step by step they explained everything, and anytime I had questions or needed recommendations they were always there to answer. They work with the purpose of supporting you, and communicate so well between each other and the other key people it takes to close on home, that within a month or 2 I was signing and handed my keys!! It's been about a year since then, and I'm so thankful to them for being there and basically holding my hand through the whole process. I'll be sure to contact them again when the time comes! Thank you Sean and Raullen!!