Never again... and we really, really, most politely and most humbly tried, despite being disrespected and disregarded by Vacasa (formerly Coldwell Banker) at every turn: 1. 5 PM 05/11, we carried luggage to ocean-view 13th floor, keys envelope confirmed Condo 1318 reservation 2. Our keys from check-in envelope did not work for Condo 1318, and I questioned the keys with Security 3. Security "confirmed" we must instead use the non-agreed low-floor Rm 318, overtired we reluctantly unpacked 4. Traveling since 2 AM, we discover water shut off in Condo 318, we could not use showers or toilets. We contacted building, Vacasa via AirBnB, and Vacasa via phone. 5. Waited nearly 2 hours, then Assistant Manager phoned me and provided steps for me to turn on Condo water myself, as she did not want to make the drive in 6. Next day 05/12, the correct guest party for Condo 318 walked in on us, they expressed high anger 7. We calmed the situation, walked with them down to your office, and initiated resolution with Vacasa 8. Our party of 5 was instructed ny Vacasa manager to quickly pack our belongings and swiftly relocate to Condo 1318 9. Housekeeping arrived quickly and began cleaning Condo 318, clumsily on top of us as we frantically packed 10. We carried our belongs back up to Condo 1318, our original reservation, and once again unpacked to try to restart our stay 11. We then frantically scrambled to meet with our grief counselor/therapist, late to our first session The first two days experience with Vacasa and Golden Sands simply added to our misery considering the purpose of this "sequester for grief counseling" trip to heal from the suicide death of our oldest child who was amazingly selfless and happily married. Despite our frustrations, we only treated the premises and staff with the fullest respect, and we left Condo 318 and 1318 in superb condition. Never again. We had been cautioned by previous Vacasa guests, and we had to learn our lesson the hard way. This was our experience. All we can say is that we cannot offer our endorsement. read more

This has been the absolute worst beach place Ive ever had the displeasure of stayinf in. Even worse than a few years ago where some of the appliances were close to 20 years old. White Sands Village Unit 18 is old and run down. The only thing it needs are people who care about it. Lets start off with the sliding doors being wide open when we arrived. Flies were all over the main level and weve been swatting for 4 days. There are no screens on the doors so we cant open them to get fresh air. There was a ceiling leak above the bed and two weeks ago it stained part of the mattress and the bed skirt. It looks like puke but no one thought to come check on it or even clean it. The microwave was nasty, the freezer is dirty, there were dishes in the dishwasher. The carpet looks like it hasnt been steamed in a very long time because u can see dirt along the shades spots when the sunlight comes in. I dont even walk around in my bare feet. I spoke to the lady in charge of upkeep and she just took the bed skirt off. Then she mentioned that shes shocked that the ceiling didnt leak last night when it rained. Well if I had know there were issues I wouldnt of booked at all. I showed her everything that was wrong with the place. She couldnt have the screens out back in because they are broken. Why rent it out if we cant enjoy the little things. Coldwell wasnt any help either...i complained to them and do you think that the call taker said, Oh Im sorry that this has happened?". Customer service 101 is to apologize first and foremost. So to Vicki at Coldwell on 120th street rentals, maybe you need to sit back and take a look at your career because obviously its not customer service. Oh and I almost forgot, there is a broken lock on one of the doors leading to the deck. Funny because yesterday kids from the unit next door were on my deck. Good thing they werent thieves because we cant lock our doors. This is the last time we rent from Coldwell. Good job! read more

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Not great. They have a parking lot tents for you to pick up your keys. Lines get nuts when everyone's getting in town on the same day. Not where you want to spend an hour with the sun beating down. Plus, the place we rented was kind of beat up. A lot of the appliances, etc. were super old. Bathroom was not cleaned very well. Lots of stains in the toilet. But the worst part was our patio had a hole in the ceiling, and they left us a note specifically asking us to be home on a certain day to let someone in to take a look at it. Umm, no? We're on vacation. Figure that shit out when nobody's renting the property. read more

Would give it a negative star if I could. Awful unit they rented. They let anyone rent their disgusting condos through them. Rainbow Condominiums. Unit 604. Old and dirty missing pots. Disgusting old dishwasher, that couldn't clean dishes properly and fridge door had a sign on it, stating to please push closed, because it didn't latch properly. Unit has never been renovated since built and its OLD, with disgusting appliances. A dryer that ruined my husband's shirt. Dryer interior was all rusted. And tough to sleep on the most cheap and old mattresses. Springs popping as you slept. read more

Coldwell Banker Vacations - Dishwasher rack. - Vacation Rental Agents Near Me - Ocean City, Maryland

First I would like to start by saying we would've cancelled our reservation due to Covid but were told we would lose our money, as short term rentals in Ocean City, MD were not shut down. So we drove the 7 hours to enjoy a vacation at the Sea Watch condos. This was the third time I've stayed at the Sea Watch, and never had a worse experience with customer service from Coldwell Banker. We arrived to find the unit (1302) had not been cleaned. First sign was a pile of trash in the middle of the floor in one of the bedrooms. So I called and they sent a cleaning crew right up and they "cleaned." Lady who greeted us was very nice, but none of them were wearing masks to enter the condo for cleaning. When I went to make the beds, I found more cereal crumbs, candy, and wrappers on the floors behind the beds. There were dark brown smear marks behind and on the toilet paper holder in the bathroom, and coffee or syrup drips down the walls and cabinets in the kitchen. I emailed cbvacations requesting a refund of at least our cleaning fee and got no response. My husband then called their on site office at the Sea Watch and spoke to Autumn who would only give us a $50 refund. My husband replied he could report the cleaning people for not wearing masks. Autumn then threatened that if we reported them or wrote a bad review we would be evicted from the unit! This was a reservation we would've cancelled in the first place! And $50 refund??? They should've been PAYING ME to clean this condo!!! In addition, paint, furniture, and bathrooms in 1302 are very outdated. You can kind of tell from the pictures, but the lack of cleaning and poor customer service will keep me from ever using CB to rent for vacation again. On a positive note, Marybeth at the Sea Watch CB office was very friendly and helpful in getting our wifi and Direct TV connections fixed when they went down. read more

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Rented ALWAYS SUMMER SANDY POINT RD 641 - BAHAMAS BCH COT in 2019. My husband, 2 girls, and myself had a great week at the beach and when we inquired about 2020 we were told the owners went into the house right after we left and said it smelled like curry and they would not rent to us again. We cooked steak and burgers on the outside grill twice that week and ate out the remainder of the 7 days. None of us have ever even eaten curry! My only conclusion is that the owners saw us at some point that week, noticed that my NATIVE AMERICAN skin looked a little darker than the rest of my family's, picked the wrong type of Indian to discriminate against, and to disguise their racism they blamed the type of food they thought I ate (curry). They surely took my money though - guess they don't see shades of green! !!!DON'T RENT THIS HOUSE!!! read more

Most disrespectful unprofessional people in the city. I would strongly advise taking your business elsewhere. Were very argumentative and did not know what they were talking about. This place should be shut down and surprised a multitude of lawsuits haven't already been brought upon this company. read more

The worst customer service. These people do not care about renters or owners. I occasionally stay in my rental unit. Cleaning crew did a dreadful job. Tenants clogged the shower drains with sand and hair. No effort to clean. Yesterday was told the sinks in the brand new bathrooms were so backed up with sand that maintenance would have to saw a hole into the vanities to snake the drains. Vicki Burrs, the 118th street manager, said this was normal wear and tear. On what planet? If you're a tenant and your unit is filthy, know that owners are paying for cleaning. But CB only offers "superficial" cleaning. They charge owners 16% commission. Plus $87 for cleaning. So all you unhappy renters please know that owners are trying to give you a great beach vacation. CB does nothing to earn their fees. They're not looking out for you or for me. Do not use them. Hopefully Vacasa will fire the senior staff and start over with professionals who care about customer service. These folks can't be bothered. read more

I rented a condo in Ocean City, Maryland. No problems with the unit, everything was working and in a good condition. What I hated was their check out rule. They have 10 am as a check-out time. This is brutal, especially if you are travelling with small children. When I asked whether I could check out at least at 11, I was brushed off rudely; some staff even laughed at my face. Also, their cleaning crew need to do a better job: the floor was dirty. read more

All other vacations I have rented from a different CB. everyone at the other place was always so nice and happy. Talkative...There was a perky one working at this location today! Came in what I thought was 30 min early knowing I'd have to wait for my keys and thats ok...No harm in asking if it's ready early. Here comes lotty dottie riding her high horse over to tell me it will be ready at 3. (Also is ok with me) however I said "oh. I thought it was ready between 12 and 5" She so smartly let me know that 3 IS between 12 and 5. Oh...ok. smh. Three stars for the lady at 3 who gave me the keys. She was cheery. read more

DO NOT RENT THIS UNIT. DO NOT USE CALDWELL BANKER!! This rental is not even worthy of 1 star. Property ID 897001N, White Surf 2003 Atlantic Avenue, Ocean City, MD, rental from July 21 - July 28 2018 Renter: Jadeane Grant, family includes 1 vet, 1 senior, 1 adult, 3 pre teen children $2000.00 paid in advance for 1 week rental Seeking $500.00 inconvenience credit. After several phone and electronic communication attempts Caldwell offered a credit toward NEXT RENTAL. Really?? Caldwell credit equates to $139.00. That is the equivalent of offering a restaurant gift certificate to a guest after finding a roach in the food. I will repeatedly post this event until Caldwell does right. Our "how did we do" card returned with key, and written letter was ignored until we responded to an Caldwell electronic request to review our stay. Caldwell denies receiving the earlier complaints. $2000.00 included cleaning pre & post rental. The "cleaning" crew needs a new title. Upon arrival the unit appeared to be clean and satisfactory, but satisfactory soon turned to unsatisfactory and disgusting. *The patio furniture and swing were filthy . Items had to be scrubbed before we would use them. Patio furniture was thrown off to the side of the building and the legs were separated from the table. Truly an unacceptable first impression. *Because we know the routine we thought we thought it strange that the bedroom with the 1/2 bath was missing a comforter and mattress pad. We use all our own linens, thus we went ahead and made up the beds. The bedroom had a smell that we thought resembled urine. We dismissed it because we thought it might have been something that the cleaning crew sprayed. Shortly after making up beds someone arrived delivering a brand new comforter and mattress pad. In hindsight, probably because the previous comforter and mattress were thrown out. Day 2 the smell was much worse. IT WAS DEFINITELY A URINE SMELL. The smell seemed to be between the dresser and the bed. The night was spent sleeping on the sofa. A call was made to Caldwall to report the smell. A crew was sent over to steam clean the carpet. The cleaning seemed to eliminate the smell. About 2 days later the smell returned with a vengeance. Just walking on the affected area seemed to make the odor rise. Another night on the sofa. The clothing in the drawers smelled of urine. Caldwall sent a second carpet cleaning crew to tend to the smell. Once again the carpet was steam cleaned. The smell was gone and started up on the day we departed (Saturday). While the room smell was not as powerful as it had been the smell had permeated everything in the room. Our bags and all clothing had a faint odor of urine. Not a pleasant way to spend time in a $2000.00 rental. *On day 1, while inspecting beneath the sink 2 rolls of toilet tissue were found in a bin below the drain. We removed the toilet tissue only to find the rolls were saturated. The sink had a leak and someone attempted to absorb the water beneath the sink with the toilet paper rolls. We removed everything beneath the sink and replaced it with a clean bucket to see if the leak was current. Water was later found in the bucket. A call was made to Caldwell and we had a visit from the plumber. He caulked the sink. Spending time with plumber had sacrificed our beach time. *About day 2 the freezer was loud and the refrigerator was leaking water at the base. Another maintenance call was made. A repair person stopped by. More beach time sacrificed. He said the freezer fan was off the track. He fixed it. He said the refrigerator brown water leak was condensation due to high humidity. Never heard that diagnosis before. We lived with the leak on the floor for the entire week. We rented the next door unit for many years, yet we NEVER experienced a "condensation leak". *Other inconveniences: The unit accommodated up to 6 individuals. The drawer space was inadequate. 1 dresser and 2 night stands in 1 bedroom and a unit with 6 little baskets in a bedroom with a bed and 2 bunks. The dresser drawers tipped out when they were opened. Was this Good Will furniture? Maybe we are spoiled by renting a much nicer unit next door (for about $700.00 less per week). Although the unit didn't smell at first, it acquired a musty smell as the week went by. We were stuck there, like it or not. More inconveniences: Upon our home arrival we wouldn't even think of bringing the urine & musty smelling items into our homes. More inconveniences: After a 7 hr ride home we went right to the laundromat to clean everything, INCLUDING ALL OF OUR TOTE & LUGGAGE BAGS AND SHOES. Again, disgusting & unsanitary. read more

I booked a vacation through this agency for July 31st through August 7th 2021. We chose the English Towers unit 705 in Ocean City. Upon arrival I noticed the toilet seat in the main bathroom was broken. I contacted the agency and they sent someone to replace it. After unpacking and looking around, I realized the unit was absolutely filthy, hairs in the bathtub, dried pee on the floor behind the toilet, missing slats in the blinds so that you were never able to have them closed completely, sand imbedded in the carpet, and the shower curtain rod in the master bath was drooping and would fall off the wall soon. The trim above the vertical blinds also fell on my husbands head when he went out to the balcony. I went to the store and bought cleaning products and cleaned the unit and vacuumed it myself. I let the agency know of the issues and they offered to send someone to clean it but I didn't want anyone in the condo without us being there and didn't want to spend the day watching them do what should have been done before we arrived. All of my emails were answered but never was a partial refund offered. For 2,600 a week, it should have been cleaned and the unit should be properly Maintained throughout the rental season. The 2 stars is because they did respond to every email, otherwise it would be zero stars. I did not ask for a partial refund but felt it should have been offered due to the many issues. I left it far better than I found it and hopefully the next renters will have a better experience. My sister also rented a unit in the same building but through Long and Foster. Her unit was immaculate. (#607) read more

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I rented the unit located 161 Captain Quarters Road, Ocean City Maryland. The development is named Harbour Sails III. The townhouse unit number is 1. When I pulled up to the unit, I was immediately disappointed. The home itself did not have a broken screen door but the unit connected to the home's balcony had a broken screen door, which was off of the tracks. Large black trash bags filled with what I assumed was trash also littered the balcony. When I entered into the home, it looked very dusty, and had a very foul and appalling smell. It smelled very musty. The home was nicely decorated, however it was very dirty. The living room area rug was not vacuumed; there were stains on the master bedroom's comforter. The home was dusty throughout the entire unit. There were crumbs and debris all over the kitchen counters. There were stacked up pots and pans on the stove. The bathrooms had stained rings around the toilet bowls. I called the cleaning company (as the check in instructions had suggested if the home was not cleaned) and they dispatched someone to come clean the home. Once the cleaning ladies arrived they informed me that a plumber had just been in the unit working on the kitchen sink and must have left the debris on the kitchen counter tops. The kitchen sink was separated from the cabinetry leaving a gaping hole between the sink and the cabinetry. The ceiling fan in the dining room was separated from the ceiling and was not properly attached. The popcorn ceiling was peeling above the dining room table. The cleaning company also informed me that someone had just come out to clean the unit that morning before we checked in. I am unsure as to what they cleaned because it was very dirty. There was cereal on the kitchen floor (Cheerios) to be exact. The cleaning company asked me to go and enjoy the beach and when we returned we should see a vast difference. We decided to go and grab a bite to eat. When we returned the home was dusted, cleaned and vacuumed it appeared to be acceptable enough for a short weekend stay. The strong musty odor was present still, however, my mother in law decided to Febreeze the entire unit, which masked the smell enough for us to go to bed. Before I showered I noticed black moldy spots on the wall/ ceiling in the master bedroom that connected to the master bedroom/ shower. The showerhead was rusty and separated from the wall in the master bedroom and the hot water took 15 minutes to get warm. The next morning, I called the rental office to let them know that I was not happy with the unit and I advised them that we would like to be switched. The rental agent told me that I could in fact be switched to another unit, however, I would have to pay the cost of the rental she would need to find, as well as lose all of the money I had already paid for the unit we were currently staying in. I told her that we would indeed pay to be moved; the home was unacceptable for us. She asked me to give her a few minutes to search for a last minute property. When she called back, she told me that she could not find anything and that the owner was willing to give us $100.00 back for our inconvenience if we decided to stay. Since we came with a group of people (staying in various locations in OC MD) we decided to suck it up and stay. On Sunday afternoon, my family and I returned to the home from an outing to notice the kitchen floor was wet, and the rug had been saturated with water. We scrambled to get the water up, and noticed it was coming from under the kitchen sink. My husband went under the sink and noticed a rusty pipe leaking. Under the pipe someone (maybe the plumber that was just in the unit) had placed a cooking pot under the leaking pot to catch the water that drained from the sink. The pot of course had been filled with water from the sink and began to overflow. I called the emergency number for maintenance and the worker informed me that unless it was a flood, or a fire than they could not get anyone out to the unit to fix the kitchen sink. (The kitchen had actually flooded) He then proceeded to tell me to empty the pot of old, nasty water and place it back under the sink! I told him under no circumstance was I doing that and he became very rude, letting me know that I was responsible for the unit and either I do not use the kitchen sink for the duration of my stay or empty the pot. So we did not use the kitchen sink. When I got off the telephone with the plumber I called my rental agent and they informed me that they could not believe that this was happening because the owner is a very good owner who takes care of his property. She said that they property was very well taken care of and it sounded as if she was calling me a liar. Horrible stay. See my blog for more details and pictures. lifeandtimesofmsellis.blogspot.com read more

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This is a warning to any family who vacations in Ocean City Maryland. DO NOT STAY AT THE SEA TERRACE! They are not family friendly. I received a call from Coldwell Banker Friday morning as we were making breakfast that we must vacate the property immediately. They had a report of teenagers playing music on the balcony and my 7 year son allegedly threw an M & M off the balcony. They brought the cops, the building manager, and an employee of Coldwell Banker to stand outside the door as we packed our bags in an attempt to humiliate us. The only thing they did was scare my younger children and ruin their vacation. Also, there are a select few of condo owners in this building that are awful. My kids had to move to the opposite side of the pool so they could do their water exercises. Another yelled at my 9 year old daughter because she lifted the rope to get to the deep end of the pool. Myself, my husband, and my family have been vacationing in Ocean City for 19 years and have never dealt with anything like this. We paid 3K to stay at this property just to be told to leave early. We didn't even have time to clean, so I will be losing my security deposit. Coldwell Banker is stealing our $ in my opinion. Myself and my husband work hard all year so we can take our kids on a nice family vacation. I feel completely violated and disgusted with The Sea Terrace and Coldwell Banker! read more

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Make sure if you rent through Coldwell Banker you take pictures when you first move in. They will take advantage of your security deposit and use it to renovate their apartments. Disgusting experience. Very unprofessional staff as well. read more

Issues with Highpoint South S 1, AKA PH-1 Rental Don't Rent This Unit Before our rental week we were sent an email about all the deep cleaning and precautions that were supposed to have occurred in this condo, but our experience proved otherwise and individuals in our party felt very uncomfortable. The carpets were incredibly soiled; pans were put away dirty; all handles on the appliances were grimy; the shower curtain in hall bath was extremely moldy; the bathroom sink was rusty; appliances were in disrepair; the towel rack in one of the bathrooms was pulling away from the wall and the bar fell on my foot. We had a storm with high winds on 8/4/20 and one of the wall AC units blew out on the bed; it was a blessing that everyone got up early that slept in that bedroom. The AC unit in the second bedroom started to blow out of the wall, but was caught in time and we propped it up. As a result of the AC units blowing out of the walls, a lot of filth and debris blew into the bedrooms that had to be cleaned up. Don't be deceived by the online pictures as we were; the place is a dump. I would never recommend this unit to anyone! Coldwell Banker was very responsive but the owner of the unit should be ashamed. read more

After standing in line outside to get my keys (45 minutes) I finally got to my place (Our Place at the Beach). The place was find until we went to bed, found out the place had bedbugs!!! Horrible experience. I went to the office the next day to be told I couldn't come in and to email pictures. So outside in the heat I am standing in the parking lot emailing pictures. I was told to go back to the place and wait for the exterminator who was an about 1 1/2 hours out but they needed to come and verify the picture I sent over was indeed bedbugs. Finally they came, I was told to go and find a spray bottle, rubbing alcohol and black heavy duty trash bags. Put my clothes in the trash bags and take to the laundry mat to dry them only. Use the spray bottle w/alcohol and spray the suitcases and our shoes. And to also save my receipts. Now we traveled over 3 1/2 to get here and we didn't want to drive back because after being up all night we didn't want to drive home. They did find us another place however it was smaller than the one we rented. Not once did anyone from CB call and make sure we were ok, the staff showed no concern about us at all. Went to work on that following Monday and emailed my receipts over to the renal manager AND I am still waiting for my refund, this has been over 4 weeks now. I have emailed Vicky the rental manager several times and was told the are behind. WOW they sure where quick to take my money but sure are not quick about return $44. I work in customer service and we have to say the staff was just horrible. I would give a negative if it was possible. read more

Due to the Covid we tried to cancel a trip for 3 developmentally disabled adults 2 months in advance and were told the individuals will be out the money and they couldn't help us. read more

I just got off the phone with Vicky, a manager, who hung up on me! She is probably the most unprofessional, rudest person I have dealt with in a very long time. We checked into our unit late last night and it smells horribly of cigarette smoke. We have 2 small children and a pregnant woman and it is a very unhealthy situation. Coldwell banker does not care. They admitted their own cleaning crew cleans the units, so they knew it was smelly and did nothing! Just turned it over to the next renter. We are so upset. They offered to clean the carpets but the toxins and smell from cigarettes go beyond carpeting into upholstery, beds, window treatments, etc. The smell is beyond nauseating and we are going to have to relocate at our expense because they will not try to relocate us. They have horrible customer service; the unit owners should be penalized for this, not us, the renters. No wonder they only have 2.5 stars. I would never use CB! Please try to rent from another company, they are not ethical or professional. read more

Wow! I don't usually write reviews, but since our experience was so terrible and we already called CB Vacations and spoke with Cindy Wolf who completely ignored us, I am just hoping my review helps the next renter in Bethany Beach. We had a terrible experience at 206 4th St, Bethany Beach, and all we were told was to write our experiences on the white form left (to then be ignored). We had about a 20 foot pool of water under the home and could not sit outside because mosquitoes would attack us the whole time we were outside. When it rained, we were flooded from all sides. Also, the AC units just kept pulling in humid air rather than cool air because of the standing water. We also had to vacuum when we arrived because the floors were filthy. We had to fully vacuum the entire place. Cindy basically ignored our complaints and told us to go to the park or beach. I would never rent at this location or with CB Vacations. It was truly a terrible experience. read more

Im written this review on a property that's manage by coldwell banker let me start off by saying this was my family last mini getaway before school i came across coldwell banker an found something i thought i like i book thru marsha cooper an my booking went ok the check in was good i stayed at a unit called harbour sail lll unit1 or i guess unit 1 3 bedroom unit when i got to my unit an open the door it had a smell of fish so rite there i check the unit to see if it was clean an it wasn't cleaned they only put things in place not clean i called housekeeping because I found fish in the oven trash in cans bust stain an dirt on floors i left so they can clean the unit this never happened to me if i wanted dirty i could have stayed at a cheap hotel the unit it self was nice but i guess the onwer hired the wrong people to rent his property when i call housekeeping an told them what i seen at the time because the list gos on the wall was nasty she told me they dont clean walls after returning from eating an walking the boardwalk i notice other things the staff didn't care how i felt they just took my money i called the next day to tell them about the toilet handle an blood on the master bedroom pillows and the other room pillows they told me that they will tell the housekeeper or put in trash i didn't because I didn't want to put noones things in the trash i was so mad that I had to deal with this nasty dirty shit on my day off if the shoe was on the other feet then they will no how i feel that master bedroom bed cover had blood stains an its not a queen-size it a full im just so mad on the day of checkout my boyfriend ask for a late check out because all the stuff that was going on they said they had someone checking in an that we couldn't have late check out i didn't want to stay there another min when he check out an talk to someone about the problems again an was told she will call the owner an give a call back she left a message saying hes not giving nothing back o an there was dishes left in the dishwasher trash in the sofa i had to clean the air conditioner filters by the look of it they never been cleaned the cleaners are horrible renters before me left something in the fridge point is they dont clean this unit at all i have photos an im calling my lawyer an better business Bureau on Monday and who ever gone listen because thats not right how they took my money read more

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I think that Coldwell Banker needs to do a better job of vetting their properties. While I really like our agents, Becki and Angel Graham, the unit they rented me this year was pretty bad and for a premium price (beachfront in early August)! The owners are pretty old and the condo (Sand Dollar I Unit 301) reflects it - run down appliances; cracked glass; non-working shower key and only 20 cable channels (no weather channel????). I certainly won't go back to that unit read more

.. customer service sucks very late on getting a delivery of a gift bag from the owner to the condo waited three days for my arrival with no call from them I had to chase them and I think that was very unprofessional I've dealt with customer service for ages and never never have I gotten treated or talked to like that.. I do have to say though the only person that was very pleasant and very professional and very patient very courteous was the person that took care of my booking.. for her I will say that she deserves 5 Stars. But only to her read more

Awful! Checkin is the worst. And very strict! And. It helpful. But Le Lisa on 143rd Street was AMAZING!! Close to beach!

We have used CB Vacations in Bethany Beach on two different occasions. Each time, the service has been outstanding. Their staff is all knowledgeable and friendly; the process of renting, arriving and departing is perfectly done; and the units have been of very high quality. I am sure that each unit is very different but we rented a great unit in Schooner Village and another great unit in Spinnaker Village in the Salt Pond community. We would recommend CB Vacations in Bethany Beach! read more

Pathetic cleaning of this rental unit by Coldwell Banker. Tub with sand, sink with dried toothpaste, hair on toilet. Extremely poor vacuuming job. I suspect that they have overworked and underpaid labor who have to rush through. read more

Coldwell banker vacation services offers great customer service. They are attentive and friendly to their customers. Since the rental service office is located inside the Golden Sands Condo, they are speedy and efficient with customer's needs. They are very accommodating to their customers . They work very will with the Golden Sands staff also. . read more

I rented a condo in the Carousel. I chose to include a $350 security deposit when booking this unit. Approximately a month after my stay, I received a check minus $63.60 for cleaning a dining room chair. We never even ate at the dining room table and no pictures could be provided to support this deduction. This was my first year renting with Coldwell, and it will be my last. read more

This company you don't want to do business with. I booked a vacation and cancelled it within 12 hours without even signing the agreement. With a little back and forth they agreed to refund me my money if I emailed them a cancelation. They lied they didn't refund me my money. Terrible company. read more

We made a reservations with Caldwell Banker Vacations in October 2019 to Travel to Ocean City Maryland at the end of May and to stay in a Condo at Ocean Place 214 (5100214)14500 Coastal Highway, Ocean City, MD 21842. In March Colorado as well as many other States entered in the Stay at Home executive orders due to Covid-19. There were 5 of us (all over 60 years old) that were highly impacted by the Pandemic and unable to travel. 2 of the 5 women are at High Risk and advised by their Drs not to travel as 1 is a Cancer Survivor and 1 has Respiratory issues. 2 are in Emergency Services and 1 was laid off due to the Pandemic. We made our deposit at the time of the reservation for $520.00 and were expected to make the final non refundable payment by April 30th even though there was no guarantee that Ocean City would allow tourists to travel to Ocean City until after May 22nd. This is the situation we are in. We had no choice but to cancel our reservations due to the Pandemic and without the certainty of Colorados or Marylands executive orders being changed and or lifted. With the reservations being for June 1st thru June 6th we did not feel that making the final non refundable payment with all the uncertainty would be advisable. We have requested a refund from Caldwell Banker Vacations for the initial deposit due to the travel restrictions that were put in place by the President of the United States as well as our local Government. The response we received from Caldwell Banker was anything but empathetic or morally right. Caldwell Banker Vacation is taking advantage of this Pandemic to take money out of the pockets of those that have been severely impacted by Covid 19. Even if the stay in orders in Maryland are lifted we are unable to travel with short notice without taking a higher hit to the costs associated with short term travel. We were put in a situation to cancel or reservations with all the unknowns of the Pandemic. Our situation does not change as we still have the 2 High Risk travelers as well as the 2 that are unable to travel due to the nature of their jobs and the one (me) that has been laid off work for the remainder of the year due to the nature of my job. Caldwell Banker Vacations only stated that they would have to re rent the condo in order to refund our deposit. With the current situation with the Pandemic it is unlikely that they would re rent the condo so we feel tat they are keeping our deposit and making money off of this unfortunate time around the world. All we are asking for is our deposit back. read more

Checking in with Coldwell was fine. I called and told them we would be late and they put our rental information in the drop box..ALL THIS HAPPENED WHEN CHECKING OUT OF THE CONDO....I find Coldwell Banker Vacations lacking in professionalism. When I returned my 2 room keys and 6 pool passes I was asked where my Alternate Keys were. When I told the young girl that I only received 2 keys the other customer representative rolled her eyes at me. She said there should be 4 keys, 2 originals and 2 alternate keys. When I tried to explain that we only received 2 keys they immediately told me "No, we always put 4 keys in the bag, we have a 2 check system". We'll have to charge you for them. Again, I explained we only received two keys. I was "Never" told what was included in the arrival package, not in my contract or by them over the phone. They were completely rude. I asked "if I don't have the keys did you check if you still have them"? NO, the keys are not exclusive to the rooms, they just put 2 alternate keys in the bag. Vicki Burrs who spoke the most told me that she prepared our bag, and they were in there. She also told me that Coldwell has to pay $50 per key to have them replaced and the cost will be passed on to me. I said "So the bottom line is I'm lying and you don't make any mistakes". She ignored the comment and went on to say "maybe you misplaced them or they fell in the trash", "if you find them they would reimburse me". I will never use Coldwell again for anything! They have NO respect for the customer who keeps them in business. If you choose to use them, please check your arrival bag and make sure you have all 4 of your keys!!!! (What is written on the envelope flap is the only notation that there were more then 2 keys). Which I didn't see until looking in the arrival bag. read more

We rented Unit #1806 at Atlantis Condos through Coldwell Banker right across the street. DO NOT EVER RENT FROM THEM THEY LIE AND THE PICTURES ON THEIR WEBSITE ARE OLD....WARNING...On their webpage, the unit looks fairly upgraded and I confirmed with Breezy that the unit was clean and updated and she said it was recently updated. Well, we arrived on August 15th for a 5 day stay. Upon entering the unit, it was dirty. There was a cigarette butt on the couch (disgusting) and these are advertised as NON SMOKING units. The stove was filthy with crumbs everywhere, the garbage pail was so dirty if you touched it you may have gotten a disease and the place was a dump. Other than a new stainless steel refrigerator, stove and microwave and $.39 square foot laminate, the unit is all original and gross. The cabinets were painted over and the furniture was 30 years old. I immediately called CB and told them the unit was dirty and the smoke detectors had been missing. They told me they would call the maid to come and look and have maintenance come and check the smoke detectors. First, the cleaning lady came up and after looking around said the unit WAS NOT CLEANED and she would come back with her supplies. I started to move the beds around and there was a ton on sand on the floor, a dirty sock and a diaper. The AC was also on 78 degrees and the week we went it was over 100 degrees, so the unit felt like 125 degrees. We put the air down to 70 but it was so hot you could have died. The maid came back with 2 other people and cleaning equipment. The 3 of them looked like they hadn't cleaned themselves in 6 months and they would need a cleaning crew to help them. They looked like homeless druggies who were offered $5 an hour to clean. Needless to say, they cleaned up a little but when I showed them the piles of crap under the beds/couches they told me they were not allowed to move the furniture. WHO CLEANS AROUND FURNITURE? That is just disgusting. Needless to say, no matter how much cleaning could have been done, the place was just a dump. The furniture was so bad you couldn't even sit on the couch without sinking in the middle. It looked like furniture you see out the street for the trash that probably the homeless cleaning crew wouldn't have even taken.....The shower in one of the bathrooms is so dirty it is clogged and shoots water everywhere. There are cracks in the walls, mold in the bathrooms, and the owner has $2 curtains. The sun beats down on the windows all day long and no thermal backed curtains to keep the heat out or blinds on the windows. We had to hang comforters off the windows to try to keep out the heat because it was so hot it was relentless. After 3 days of constant AC set at 70, it finally got down to 72. We had to put my own clean sheets that I purchased all over the couches and beds because I would not use any of the filthy garbage that was in the unit and refused to sit on anything there. The toilet seats are all brown stained. This was like living in the ghetto for a week....certainly not they way we live and would never go to this dump again...Save yourself the money and do not go here, especially UNIT #1806. The owner should be tarred and feathered for being so cheap to not even replace the shower head and the toilet seats. And as for Coldwell banker who supposedly "checks" the units before they rent it...are you people BLIND???? This place is falling apart...how you have the nerve to rent this and list it as RECENTLY UPDATED is a complete LIE. This place has not been renovated since 1975....It is all original except for what I mentioned above...it is GROSS...DISGUSTING...I would never recommend anyone ever use your services. You are a bunch of liars who do not care because you get our money...maybe you should watch more HGTV to see what constitutes newly renovated.....maybe for the homeless cleaning crew, this was a nice place but for most clean people, this is a DUMP..BEWARE OF ANYTHING THEY POST...IT'S ALL BULL...Good riddance OCMD and COLDWELL BANKER. read more

I used cbvacations to reserve a two-level condo in July, 2014. The salesperson was professional, but she failed to mention how dirty the rental condo would be. The condo is privately owned, but Coldwell Banker Vacations handles the upkeep and renting of the property. Unfortunately, the carpet was so dirty that we had to wear flip flops the entire weekend. The closest, drawers, and underneath the beds were filled with all of the items left by previous vacationers. Instead of discarding items left by others, the maids simply threw the items out of sight, failing to realize that renters would actually open drawers and closet doors. The artificial flowers and baseboards throughout the condo haven't seen a good dusting in years. My elderly mother suffered with allergies during our entire three night stay. The most unacceptable problem of all was the dirty armchairs and sofa in the family room. A rental property is bound to endure food droppings and spills, but a little shampooing of furniture is a must! We had to cover the furniture with sheets in order to feel comfortable sitting! Lastly, the view from the deck of the bay was wonderful, but an old screen door and glass sliding door had been left on the deck, making it unsafe for kids to even go out and enjoy the scenery. I hold cbvacations responsible for the condition of Jamestown Inlet 11 on Jamestown Road, OC, M.D. read more

Rented a condo for last week of July through Coldwell Banker Vacations at 9800 Coastal Highway, the Plaza. Emailed Coldwell Banker and have heard nothing. Emailed the Plaza and they said to contact Coldwell Banker. 2 parking spots were noted on the contract, but when we went to check in, we had to pay $40 cash non-refundable fee to park our cars. Condo was dirty and had not been vacuumed. When we attempted, the vacuum was broke. We called down and they sent two people up with a new vacuum and the two people thanked us for complaining and said they had been complaining, but could not get another vacuum. Wall switches were everywhere, but did not control lights, they controlled nothing. No lights at all in the one room. Bifold door laying on the floor between the bed and the wall. Air conditioning did not work in the same bedroom when the door was closed. Bulbs were out in the lamps. Lamps were the only lighting except for the kitchen. There was no Wi-Fi....you had to pay to get it. Was not included which was crazy for the price we paid. Couch was dirty with all kind of snacks laying under the cushions. Love seat was broke. Patio door out onto Ocean deck was hard to open, the rollers were shot. When you tried to pull the handle to try and open it, the handle would come off in your hand. There was hardly any silverware. Only 4 forks and 2 knives. Coldwell Banker has yet to contact us back. read more