I am so very upset to be writing this review; however, since no resolution was given to me, this is my only means seeking some type of retribution/justice. I first want to note that I have used this company for many years. And they were always so great! The owner and the servicemen. I have referred countless clients to them as well. Until recently, I had never had any issues at all. About 2 weeks ago I had a standard apt for them to come and clean my furnace. My apt window time was between 2-4. At 1:30 I left work so that I could be home in time for 2:00. At 1:35, as I was in the car, on the way home, someone called me and stated that they had to cancel the apt. I was upset because I had just left work. And the apt was in 25 minutes. I wished I had gotten a call sooner. But, I pushed on. I informed the girl that I would need to call back because now I needed to pick another day that I could leave work early. When I got home she called me again at 2:30. She explained that someone could come if I still wanted them to so I said of course! She said they would be there between 3-5 and she would call when they were on their way over. I said OK. At about 3:10-3:15 someone knocked on my door. It was the serviceman. I let him in and brought him downstairs. I showed him where everything was and the first thing he noticed was that one of my water holding tanks was right next to my oil tank in the basement which made for a tight fit for them to service it. Please note that a couple times this has been mentioned to me and several times I have asked my water specialist to move the tank over a bit. Besides it being a tight fit, no one from Cole Heating has ever said they could not service it. They just stated that it was a tight fit-which it is and I agree. However, this worker just looked at me and said "I can't deal with this on a Friday" and huff and puffed himself back out to his truck. I left and went upstairs. I knew based on that reaction and the fact that I think they sent him to my house late on a Friday (because my original person must have canceled) that he was just in a bad mood and basically did not want to deal with it. In about 30 minutes he was done and upstairs with the bill. I thought it was weird because they are usually there for about 1 hr. He informed me that I needed a new smoke pipe and a new ignition switch and that they would have to come back for all that-which was fine. I knew there was an issue (minus the standard cleaning that needed to be done). I paid him and he left. He seemed to be in a better mood since he was now on his way out:-) However when he left, I noticed two things on my bill 1) he did not clean the oil filter near the well water tank. He wrote a note that he could not reach it and 2) he stated that he was at my house for over an hr and that he arrived at 2:50, which was absolutely not true. So, overall my bill was $208. $165 was labor and the other $43 was tax and parts. What tax and parts you ask--well an air filter apparently. Because he did not clean the smoke pipe (because he is coming back to do that and repair it) and because the 'tight fit' prevented him from cleaning the filter near the oil tank, I am not really sure what I had done for $208! This is where my frustration and anger comes in. I mean this company is not cheap, but they have always been good, so I do not mind paying. BUT, I do mind paying when I feel the job was not well done. And that day it wasn't. I immediately called the owner before the serviceman had even gotten off my street. I explained everything I just wrote in this review. He seemed to care very much and assured me that he would speak to him on Monday and would call me back (on Monday) with a resolution and also a price for the two items I needed replacing. Needless to say, Saturday came and my check was cashed right away, but here I am-2 weeks later and not one phone call from anyone. I have since gone with another company who has been great and is much cheaper. If I had just gotten a phone call back, I would have never stopped being a customer. After being a loyal customer for years, I feel, at minumum, I deserved that. read more

I'd give these guys six stars, but it tops out at five. My central a/c unit was pumping hot air, so I called Cole. This was at 1:15 in the afternoon. I was told they could have somebody at my place sometime between 2:00 and 4:00. Doorbell rings at 2:20. I answered the door -- it was the Cole serviceman. 3:30, cold air's pumping through the vents and the serviceman explains to me very clearly what the issue was and what he did to resolve it. He also took a note of the model of a/c unit I have to shorten repair time if the need arises again. I absolutely love these guys. read more

Beware of doing business with Cole heating and cooling out of Seymour. I had a scheduled appointment for first thing in the morning and the technician drove from his home in Naugatuck to my home in Beacon Falls and I was charged $27.50 for mileage and travel time. My total bill for a simple cleaning was $296.41...and they didn't even take the stack pipe off. By comparison my previous cleaning cost me $164. I called and spoke with the company they made it clear that they found this charge acceptable. After more than 30 years of doing business with Cole, I'll be looking for a new service company. read more

We had our 2 ACs and air handlers replaced, new large ductwork added for our great room as well as added a couple of new zones. Zach Cole is extremely knowledgeable. Estimate was delivered very quickly after appointment and was detailed with plenty of options to work with to stay within budget. Pricing was best around. Quality work that was above and beyond, painted the drain pipe on roof to blend into the color of the siding and then painted a different color to blend into the roof. Very reliable and dependable team. They stand behind their work. They replaced AC for my parents and that is how I came to know about them. Went above and beyond for them. Great family owned business that cares with great hard working technicians. Plan to use them to replace boiler and water heater next season. I highly recommend. read more

Read these yelp reviews and made a call as my A/C unit was not running on one of the hottest days last week. They called after hours back in 5 mins and responded in 25 mins to the house. They got the air back up and running in 1.5 hours and I feel charged me fair for the time. The technician that responded was very courteous & knowledgeable. read more

Last evening I noticed that my house was not feeling cool despite the air conditioning being on. I realized there was a problem. Today, my husband called Cole Heating and Cooling at 1:15, and they said someone would be by between 2-4. The employee arrived at the early end of that time estimate, was incredibly professional, and got my system working in about an hour. Afterwards, he explained exactly what he did, and told us that there may be another problem with a part down the line that can cause a recurrence of the unit not functioning. He took note of the part number in the event we have the same problem, as he noticed it was an item that would need ordering. Overall, we are incredibly impressed with the speed, professionalism, and attention to detail offered by this company. I know we have some heating work that needs to be done, so I will be contacting them in the future. read more

Honest and extremely skilled in the trade. Super satisfied with the service contract so far. Sam has always been on point getting a technician to my home whenever I needed a cleaning or repair. read more

Would highly recommend. They were the only company able to extend after hours service during this mini heat wave. They came quickly, worked quickly and were courteous through out. Their rates are reasonable and they are a pleasure to work with. I will keep them in mind for all of my future heating and cooling needs and recommend you do the same. read more

These guys are awesome!! I have a home in Southbury that has had a poorly functioning central air-conditioning unit for 16 years. Repair estimates, from Wesson Energy and others were $8000 and up, even though they admitted that they had no idea what the problem was. Finally we got great advice to try Cole. They fixed the problem in a few hours and charged only $1400. I now have fantastic central air conditioning, and they saved me over $6000. Thanks!! read more

We have been a loyal customer for decades because of their exemplary service and their commitment to our satisfaction. They offer reliable, speedy and affordable customer service and we wouldn't even consider looking elsewhere for our heating and cooling needs. read more

FALSE IMPRESSION We wanted central air so I went online and came across Cole Heating and Cooling in Seymour. I read the great reviews and was very impressed so I made an appointment. An hour before their arrival they called to cancel but came early the next day. Fred and the owner's son were informative, personable, and skillful. We thought we hit a homerun with this company. Then reality set in. They said that they would get back to us with an estimate. A week passed and we didn't hear from them so I called. I was told that they would get back to us the next day. Needless to say they didn't. Another week went by and my husband finally spoke to Fred who said they were having computer problems. EXCUSES, EXCUSES !! If a business is run this way and has no respect for their customers, they can't be very reliable. We got the runaround, live and learn Now we have a more dependable and professional installer. BE CAUTIOUS!!! Tom and Elaine Naugatuck read more