I called because I needed maintenance done on my boiler and they got it done. They were on time and…read moreworked quickly. They let me know what they did and when I should call back to keep my system running. Would recommend.

I contacted Almonte Heating and Cooling to get a quote on replacing my HVAC unit with was 23 years…read moreold. I was able to get a call back in 30 minutes to have them come out and see what was needed. I have my quote within 24 hours. I asked if he could quote another brand so I could compare them and another quote was provided as well. Pricing was good compared to other quotes that I had received. After signing to do the work and setting up the day which was on a Saturday he emailed a few days as a reminder he was coming. They arrived on time they were neet and clean during the install. The unit was tested to make sure it was running right. I would highly recommended them.

I recently called to have my furnace maintenance done and when I went downstairs to show him the…read morefurnace, I discovered a pipe had burst overnight. Onofreo's maintenance man immediately did everything necessary to stop the leak, as well as found and repaired the problem. Even though they are more expensive than other companies I've had in the past when it comes to things like this, they can't be beat. He was even nice enough to tell me how to remedy the problem so that it won't happen again and willing to come back to work with the contractor for the repair.

I've given this company so many chances to solve the issues created by their heat pump install…read more The last issue is that our heat pump whistles day and night with a loud popping outside... all the time! It's a high pitched squeal. We've had Onofreo out maybe 10 times and each technician has had a different diagnosis and /or solution. Sometimes they contradict one another entirely. Onofreo just keeps coming back, making tweaks, reversing and re-reversing solutions. My only assumption is that the system has faulty parts or was installed incorrectly. It's been terrible and the ordeal has lasted for 8 months now after installation.

Very honest and professional. Representative came and…read moreevaluated the situation, made The proper recommendations and left. I will call when is optimal time to do the work

I had scheduled an appointment for Tuesday, May 19th at 5:00pm to have my AC checked and nobody…read moreshowed up. I left a message and no one returned my phone call. I am not happy with the way I was treated by this company.

Horrible company! Called for service and was told they would not service out furnace because we did…read morenot buy oil from them. I told them we would purchase oil in the future, but our tank was full. After several calls, they agreed to service my furnace January 20th. I called in late November. I decided to wait because I am a lifelong Oxford resident and wanted to support local business. January 20th finally came, with impending forecasts of frigid, below zero weather for the next two weeks. The technician would not drive up my driveway due to some snow, and he said it was a hazard. The driveway was sanded. The technician made no attempt to drive up the driveway. Home Depot, in a Honda Accord and Lowe's in a chevy cruze, drove up my driveway and delivered packages at the door. The technician left and I never received a call from Buddy's. By the way, the woman that answers the phone is rude and condescending. I called a company in North Haven, and the owner came out Friday night to tune up my furnace and get it running. The funny thing is, Buddy's fuel is $.40 more a gallon than most other places when we priced oil. I don't know what it is now, nor do I care. I will never do business with Buddy's fuel again, nor will I recommend others to use a local business.

Our landlord requested that we use this company. However, we've had THREE separate occasions where…read moreour online orders were not received and oil was not delivered. One of these times resulted in no heat or hot water during the winter blizzard. Then after refilling, we had to run our lines twice to get the oil flowing again. The wait between deliveries dried the lines, but Buddy's Fuel told us, "It's not our fault that you're cold." Each time we called to discuss the situation we were told that we should have called and told them it hadn't arrived. Ok, let me do your job. Why would a company offer an online ordering system without confirmations number, receipts, or record of orders?! This allows no room for accountability on their part. They also fail to apologize for any of their failures, blaming it on 'technology' and us for not knowing that our order was not received. After talking to Cindy about switching companies, she hung up. This is not customer service.

I am so very upset to be writing this review; however, since no resolution was given to me, this is…read moremy only means seeking some type of retribution/justice. I first want to note that I have used this company for many years. And they were always so great! The owner and the servicemen. I have referred countless clients to them as well. Until recently, I had never had any issues at all. About 2 weeks ago I had a standard apt for them to come and clean my furnace. My apt window time was between 2-4. At 1:30 I left work so that I could be home in time for 2:00. At 1:35, as I was in the car, on the way home, someone called me and stated that they had to cancel the apt. I was upset because I had just left work. And the apt was in 25 minutes. I wished I had gotten a call sooner. But, I pushed on. I informed the girl that I would need to call back because now I needed to pick another day that I could leave work early. When I got home she called me again at 2:30. She explained that someone could come if I still wanted them to so I said of course! She said they would be there between 3-5 and she would call when they were on their way over. I said OK. At about 3:10-3:15 someone knocked on my door. It was the serviceman. I let him in and brought him downstairs. I showed him where everything was and the first thing he noticed was that one of my water holding tanks was right next to my oil tank in the basement which made for a tight fit for them to service it. Please note that a couple times this has been mentioned to me and several times I have asked my water specialist to move the tank over a bit. Besides it being a tight fit, no one from Cole Heating has ever said they could not service it. They just stated that it was a tight fit-which it is and I agree. However, this worker just looked at me and said "I can't deal with this on a Friday" and huff and puffed himself back out to his truck. I left and went upstairs. I knew based on that reaction and the fact that I think they sent him to my house late on a Friday (because my original person must have canceled) that he was just in a bad mood and basically did not want to deal with it. In about 30 minutes he was done and upstairs with the bill. I thought it was weird because they are usually there for about 1 hr. He informed me that I needed a new smoke pipe and a new ignition switch and that they would have to come back for all that-which was fine. I knew there was an issue (minus the standard cleaning that needed to be done). I paid him and he left. He seemed to be in a better mood since he was now on his way out:-) However when he left, I noticed two things on my bill 1) he did not clean the oil filter near the well water tank. He wrote a note that he could not reach it and 2) he stated that he was at my house for over an hr and that he arrived at 2:50, which was absolutely not true. So, overall my bill was $208. $165 was labor and the other $43 was tax and parts. What tax and parts you ask--well an air filter apparently. Because he did not clean the smoke pipe (because he is coming back to do that and repair it) and because the 'tight fit' prevented him from cleaning the filter near the oil tank, I am not really sure what I had done for $208! This is where my frustration and anger comes in. I mean this company is not cheap, but they have always been good, so I do not mind paying. BUT, I do mind paying when I feel the job was not well done. And that day it wasn't. I immediately called the owner before the serviceman had even gotten off my street. I explained everything I just wrote in this review. He seemed to care very much and assured me that he would speak to him on Monday and would call me back (on Monday) with a resolution and also a price for the two items I needed replacing. Needless to say, Saturday came and my check was cashed right away, but here I am-2 weeks later and not one phone call from anyone. I have since gone with another company who has been great and is much cheaper. If I had just gotten a phone call back, I would have never stopped being a customer. After being a loyal customer for years, I feel, at minumum, I deserved that.

I'd give these guys six stars, but it tops out at five…read more My central a/c unit was pumping hot air, so I called Cole. This was at 1:15 in the afternoon. I was told they could have somebody at my place sometime between 2:00 and 4:00. Doorbell rings at 2:20. I answered the door -- it was the Cole serviceman. 3:30, cold air's pumping through the vents and the serviceman explains to me very clearly what the issue was and what he did to resolve it. He also took a note of the model of a/c unit I have to shorten repair time if the need arises again. I absolutely love these guys.

Murphy Brothers did a numbrt of AC's for us. Qulity of install was excellent, Pricing was fair,…read more Would use them again.

We've have the pleasure of dealing with this business several times to buy oil, for which the…read moreprices are reasonable and the service prompt. We fairly recently have also used them for service on our oil fired boiler. We dealt with service technician "Art" and found him to be competent, flexible and pleasant, coming right over on a sunday evening to help us with a small problem. He really went out of his way to help us and was genuinely concerned, a top notch kind of guy. Highly recommended and will most certainly use them again for our future oil and service needs.

I have used this company for several years now and their prices are always the lowest. Very nice…read morepeople to deal with. However, sometimes you have to wait for specific delivery day if you live in certain towns.

So it is 1/25/26 at 12:13 am. I called Olsen at 10:30pm the night before a blizzard. A noreaster…read morethat is yet to hit. I had just gotten home and my house was freezing. I ran around and started space heaters. But if my electricity went out space heaters would not save my house with 5 degree weather and only a generator. I called. Never used them before. Thought no way they would come out. They did. They came out and fixed it, and they did not gouge me in any way! Thank you so much to Tech DB and Olsen!

We just had the AC replaced this week in our 26 year old home. Ryan at A E Olsen educated us…read moreabout the options. The work team, led by Rob, was highly professional. They cleaned up after themselves and worked efficiently. This company was recommended to us and I would recommend them to others.