Always prompt, friendly, and competent service. First…read moreimpression was Mike coming over and actually replacing a part to fix our non functioning AC. Other HVAC companies immediately went into "you need a whole new system" mode. I am so happy with this company that I have no intention of shopping around for future HVAC needs. Will gladly give them my business when the time comes to replace the, admittedly very old, central air.

great customer service, scheduled us in last minute. Technician came out and communicated…read moreeverything, super friendly & took care of the problem.

Arrived promptly early Monday. They were well informed, knew what they were doing, had all the…read moreright gear and were pretty quick and cordial.

Quick service and keep all commitments on time. Friendly staff, clean and no mess when finished…read more Used to replace air conditioning unit they installed 23 years ago. Both Thumbs up. Prices were fair. Would use them again.

Our air conditioner last spring was not operating properly. Called them to check it out. The unit…read morewas 22 years old and a replacement parts would not be worth the effort. We installed a new unit in about 10 days. It was all done in one day. Also, Chris gave me a statement on the invoice that it meets certain federal guidelines to get the low energy credit would save me a few hundred dollars on my taxes.

AMS did a great job installing an electronic air cleaner and central whole house humidifier. They…read moreneeded to fabricate new duct work for my return plenum and the craftsmanship was fantastic. They were easy to deal with from the first call to Amanda to the estimate with Curt to the job being completed with Curt, Kyle, and Chris. Everyone was always pleasant, knowledgeable and professional. There were no surprises in pricing and the job came out great. I will definitely use AMS again in the future!

We needed a new zone board, and one zone valve in order for a smart thermostat we picked to be…read morecompatible to our homes heating and air conditioning system. The service was great, and the technician was very professional, courteous and knowledgeable. Our system is working great now. We are giving them a 4 star rating instead of 5 because we got socked with just over $122.00 for a diagnostic charge where nothing got done to our system. We still went with them, but it would be good business if we were going with them to order and install what we needed in our system, then there should of been some kind of credit for that. The tech. was at our house for less than 20 minutes, a far less amount would of been more appropriate for that initial charge. Other than that, they were great.

I am so very upset to be writing this review; however, since no resolution was given to me, this is…read moremy only means seeking some type of retribution/justice. I first want to note that I have used this company for many years. And they were always so great! The owner and the servicemen. I have referred countless clients to them as well. Until recently, I had never had any issues at all. About 2 weeks ago I had a standard apt for them to come and clean my furnace. My apt window time was between 2-4. At 1:30 I left work so that I could be home in time for 2:00. At 1:35, as I was in the car, on the way home, someone called me and stated that they had to cancel the apt. I was upset because I had just left work. And the apt was in 25 minutes. I wished I had gotten a call sooner. But, I pushed on. I informed the girl that I would need to call back because now I needed to pick another day that I could leave work early. When I got home she called me again at 2:30. She explained that someone could come if I still wanted them to so I said of course! She said they would be there between 3-5 and she would call when they were on their way over. I said OK. At about 3:10-3:15 someone knocked on my door. It was the serviceman. I let him in and brought him downstairs. I showed him where everything was and the first thing he noticed was that one of my water holding tanks was right next to my oil tank in the basement which made for a tight fit for them to service it. Please note that a couple times this has been mentioned to me and several times I have asked my water specialist to move the tank over a bit. Besides it being a tight fit, no one from Cole Heating has ever said they could not service it. They just stated that it was a tight fit-which it is and I agree. However, this worker just looked at me and said "I can't deal with this on a Friday" and huff and puffed himself back out to his truck. I left and went upstairs. I knew based on that reaction and the fact that I think they sent him to my house late on a Friday (because my original person must have canceled) that he was just in a bad mood and basically did not want to deal with it. In about 30 minutes he was done and upstairs with the bill. I thought it was weird because they are usually there for about 1 hr. He informed me that I needed a new smoke pipe and a new ignition switch and that they would have to come back for all that-which was fine. I knew there was an issue (minus the standard cleaning that needed to be done). I paid him and he left. He seemed to be in a better mood since he was now on his way out:-) However when he left, I noticed two things on my bill 1) he did not clean the oil filter near the well water tank. He wrote a note that he could not reach it and 2) he stated that he was at my house for over an hr and that he arrived at 2:50, which was absolutely not true. So, overall my bill was $208. $165 was labor and the other $43 was tax and parts. What tax and parts you ask--well an air filter apparently. Because he did not clean the smoke pipe (because he is coming back to do that and repair it) and because the 'tight fit' prevented him from cleaning the filter near the oil tank, I am not really sure what I had done for $208! This is where my frustration and anger comes in. I mean this company is not cheap, but they have always been good, so I do not mind paying. BUT, I do mind paying when I feel the job was not well done. And that day it wasn't. I immediately called the owner before the serviceman had even gotten off my street. I explained everything I just wrote in this review. He seemed to care very much and assured me that he would speak to him on Monday and would call me back (on Monday) with a resolution and also a price for the two items I needed replacing. Needless to say, Saturday came and my check was cashed right away, but here I am-2 weeks later and not one phone call from anyone. I have since gone with another company who has been great and is much cheaper. If I had just gotten a phone call back, I would have never stopped being a customer. After being a loyal customer for years, I feel, at minumum, I deserved that.

I'd give these guys six stars, but it tops out at five…read more My central a/c unit was pumping hot air, so I called Cole. This was at 1:15 in the afternoon. I was told they could have somebody at my place sometime between 2:00 and 4:00. Doorbell rings at 2:20. I answered the door -- it was the Cole serviceman. 3:30, cold air's pumping through the vents and the serviceman explains to me very clearly what the issue was and what he did to resolve it. He also took a note of the model of a/c unit I have to shorten repair time if the need arises again. I absolutely love these guys.

The plumber that showed up to install the faucet was grossly inexperienced, wasted almost an hour…read moretrying to interpret the instructions, did not put the parts in the right place and asked for my help numerous times. Subsequently the owner threatened me after I questioned being charged for the time spent while the plumber figured out their mistake. It's been a horror show with these people.

We've had Chris here four times this year from George A Green Inc to do various plumbing fixes and…read moreupgrades for us. (Once was an emergency, and the response was really quick.) We're so pleased with the work! It was done perfectly in each case. Very professional, very knowledgeable. We highly recommend this company.

I've been using Reliable for many years to service my boiler. Antonio always sends a great…read moretechnician right away and does the repair for a fair and affordable price. I highly recommend them.

called the yesterday they were here when they said and i had heat within hours ---thank you! just…read morestinks had to do emergency pay but it was worth it!

had 2 great experiences with Chris at R&M Heating and cooling. I had him come to my house and was…read moreable to find the problem, got the part within 2 days and fix my AC fast with reasonable pricing. 2 weeks later I called for an issue I was having at my family's business. He found the problem, part and fixed the same day. Excellent customer service, timely and professional. highly reccomend

Back in September I was charged $320 JUST to REPLACE A THERMOSTAT! There was no issue with my…read moreprevious one, I just didn't like because it was difficult for me to manage. The reason for my review now is because I needed another tech to replace my second one, and the price was $80. I'm extremely upset over this company that overcharges. I do not recommend!!