Excellent stay. Everything was clean and comfortable. Also received an excellent customer service…read moreexperience from Katie. Highly recommended.

I was extremely comfortable during our stay at the Comfort Inn in Marshalltown. The room ran for…read moreroughly $90 a night for a room with two queen beds. This is a pet friendly facility and they conveniently placed my hubby and I right by the outer door, so it was easy to take our pup, Bailey, in and outside as she needed. The room was spacious and well taken care of. I loved that they have makeup remover cloths with the toiletries and four pillows on each bed. Small touches, that made our stay more comfortable. There is free wifi, direct TV (HUGE bonus), and free breakfast. The only downside was that they were doing construction and it was a bit messy. All in all, this is a solid spot and I would highly recommend if you are needing a place to stay while you are in Marshalltown.

No hot water and no eggs in the breakfast area make for a very bad experience. The disturbing part…read moreis that hotel staff were aware of the problem upon check-in, but said nothing about the issue. I was able to get a partial refund upon complaint, but I thought Hampton Inns had a "Satisfaction Guarantee".

beds don't look appear to have clean linen. no soap in bath shower…read more breakfast area very very sub standard to Hampton. oatmeal was lumpy and old. we have always enjoyed Hampton but not this time

Stayed last night and will be the last night, period. Seems there is no control at this property…read more -Saw an unleashed big pit bull-appearing dog walking around uncontrolled by owner in lobby and elevator. Way bigger than the 20 lb limit. -Absolutely noisy. Sounded like a herd of circus elephants and monkeys in our hallway for nearly an hour later in the nite. Called the desk to complain. They did nothing. ‐Water pressure was almost non existing.

Stylish, practical, and thoughtful hotel! Their lobby is full of great communal seating with PLENTY…read moreof USB ports and plug ins. The room has great blinds for blocking out the light. Their shampoo, conditioner, and body wash are JR Watkins and they do not come in one time use plastic containers, it is mounted on the wall. Continuing in the room is a full desk, closet, bench, large flat panel TV, and a chaise lounges. Not to mention the extra USB and charging ports on both side tables. Very spacious rooms where we will gladly come back. Their ice machine is even behind a door to keep out the noise!

I recently stayed here for several days when I visited the area from out of state. The price of…read morethis hotel should be significantly reduced or improvements should be made to justify prices! When this hotel first opened it was THE place to stay. Sadly it's the same decor as when it forest opened I'm pretty sure, from late 90s. I will say the front desk manager was lovely. She was friendly as was the other front desk staff. When you walk into the lobby you're hit with the smell of moth balls mixed with chlorine....mmmm. The Christmas decor is still up in June, and the lobby furniture is dilapidated furniture that looks like it was picked up from a doctor's office. They serve sugary cereals and nothing but cheap pastries (probably from a bag of doughnuts and served individually), white bread (no whole grain or whole wheat), waffles, and some yogurt. The eggs, bacon, and sausage was ice cold. And the coffee tasted like ass. This is the continental breakfast. Walk across the street for Casey's pizza instead. My bed was comfortable enough. I slept well each night. I brought my own blankets and I'm glad as the blankets provided are pretty thin. Air conditioning didn't work the best, so thin blankets probably would've been fine. We booked a king suite which is 2 rooms. You couldn't feel AC much from the other room. In the second room there's a pull out couch to sleep on. The mattress was ripped, torn, and stained. Good thing we brought our own blankets. I also booked a standard double queen room for my adult children. Their room didn't have a working fridge or lamp. The food they put in the fridge went bad. We did enjoy our in room jacuzzi. Good thing we had that as they tore out the hot tub in the swimming area. I don't think their website tells you that. So be aware. The swimming pool still works and can be used. If you're looking for a place to crash while passing through and there's no where else to stay, this place is fine. But the Hampton Inn across the street is the same price and WAY better! (My in-law's stayed there and I checked it out during the same trip). I wouldn't stay here again.

Old building needing updated. Excessive mold in bathroom. Toilet leaked and cycled all nite…read morePowdered eggs. Propery owners do not speak or understand English out of canned statements.

Left the room on Sunday morning after two days stay. 6-28-30…read more Checked my banking I noticed another charge of 95.20. I sent a email requesting an investigation. No response in eight days. Today I called and clerk said I left something in the room so I was charged another night. Which is false. Then the clerk said that housekeeping told her that I told housekeeping I was going to stay another night. Which is false. When Best Western owned it I had no problem Beware everyone Rock island inn and suites in Marshalltown Iowa gets a worthless rating

OMG! Arrived at 4 am after having U-Haul blow tire and having to wait 3 hours for tire change/fix…read more So as a disabled Lady was told they only had rooms on 2nd floor! Also advised NO elevator! So had to get the front desk guy, my brother in law and myself to get myself, my cat and luggage up the staircase! Now you had go through a "Mantance style desk with fellow standing there, and through laundry room. So I get up to my room finally, the card key doesn't work! So I sat on my luggage waiting for front desk fellow to get new key. As I sat there, there are Hispanic men dressed, had backpacks on them wondering around the hallways. So I got in room, I still not feeling comfortable! So in morning I called front desk and told them since they got this disabled Lady on 2nd floor they need to get me down! Which they did! My Sister came to my room after trying to find the way around this maze of hotel! So I was coming down I noticed all the Hispanic men lining up for lunch! So in reality these men are migrant workers using this hotel as a camp! It was disgusting! About a dozen yellow transport buses parked out back! Oh so when I first checked in was told they were sold out!!! I mentioned I didn't see an abundance of cars out there! So there only the buses not any normal BW customers! So using the Best Western name they do not cater to the BW customers but only the profit from the migrant camp! Would NOT recommend this place to anyone !

I Travel constantly for work, tower climbing to be exact. This honestly, in all the states I've…read morebeen to has to be the MOST uncleanly hotel of all time. Over charging for rooms with bed bugs, dirty floors, carpets, bedsheets not to mention pillows! Garbage left behind by other guests and pee stains all over. The cover for the bed had numerous stains on it including blood and bodily fluids . Utterly disgusting. After moving rooms twice, all the crew members agreed that this was the worst hotel they had ever stayed at. After one comment about bed bugs they quickly flaunted an obvious printed paper that read, accepted/inspected by health department, in which looked like a 4th grader looked up and copied to a blank piece of paper. I don't have much to say but don't ever stay here if you care about your well being. So many more things to be said but if you can't get the picture refer to my photos listed. Just gross.

My crew and I pretty much live on the road. The rooms are nasty, there was bed bugs, stains on the…read morebedding. The shower was a step down from prison commodities. Five of us, all found bed bugs in our room. We confronted the front desk and demanded our money back and went to the laundromat immediately to kill any bugs that may have got into our laundry. Do not stay here, if you have any self respect

Horrible Hotel. Worst experience ever. From the old food left in the microwave to the dirty sheets…read more The room was NOT clean for new guest. The staff is very unprofessional and instead of refunding for the night they offered to purchase a gift card from McDonalds. I do not suggest anyone should stay here. Especially not children.

It doesn't look like the pictures. Carpets are dirty, faucet leaked, bathtub drain plug not…read moreinstalled, draperies did not fully close. Concrete in parking lot broken making it difficult to pull luggage. However sheets were clean and no bedbugs.

It was filthy! Expedia had it on their website. Broken lamp. Holes in the ceiling above the…read moreshower. Outside of building weedy and not mowed. Anyone could come into the building, not locked. Homeless woman walking the hallway with her wagon and a dog.

I've been to a few of the motel 6 chains in my travels. This one is by far on top of my list for…read more "acceptable" ones. Most of them stink and their beds are horrible. I'm very glad to say this had neither problem. I'm not going to say, if I had to stay here for more than 3 days I'd still love it... but for a short stay Absofrigginlutely. It's just because it's so small and doesn't have breakfast This one does provide a fridge and microwave I'm also very grateful for the kind owners/operators here. Shaun and Alex are super kind and very helpful. I've stayed at 3 hotels in this town before this one. I've switched up so much because the people at the super 8, Baymont, & comfort inn are incredibly rudeI will NOT go back. I even had enough points to stay for free but I'd rather pay for kindness. Their loss!!