I went to get my rear view mirrors fixed. Not only did they order the wrong color and not call me but they put them on incorrectly and charged me $300. When I went back to get them fixed he said "what you don't like white?" for a black car. Never getting my car fixed here again. read more

My daughter and I went up to look at a Volvo Ace Motors had for sale. The car was in great shape and had a perfect car fax report. When I inquired about the excellent inventory, Nick (the owner) explained how they painstakingly research all their cars...getting to auction early, checking history, running diagnostics, etc. Well, obviously this obsessiveness pays off. I liked working with them, the sales negotiations went quickly and were very fair, and Nick took care of all the details...leaving me only to pick up the beautiful washed and prepared car...first class service at affordable prices! read more

Not a fancy dealership, but in fact very nice and friendly guys working there. Got an Audi A6 2.8 AWD 90 000m best deal in the Waltham area. P.S. Don't be afraid to barging, the guys know how to do business. read more

Poor customer service, bad (and dangerous) advice. Stopped in here when my tire went flat at Dunkins next door. I left the car to have the tire repaired and we agreed I would call in one hour to see if it was repaired. I called and left a message, which was not returned after 30 minutes. I called four more times, and each time I was sent to voicemail after two rings. Finally I had to walk back there from my office to learn the status of my tire. It was patched, but I noticed a cut and a bubble on the sidewall. I asked the mechanic if the sidewall bubble was something I should be concerned about. He said "if it was on the front tire I would worry, but it's not a problem." A little googling revealed just how misguided and dangerous this advice was. (https://blog.tirerack.com/blog/docs-advice-on-tires/what-does-a-bubble-in-the-sidewall-mean). The guy was more interested in watching baseball on his phone than he was in providing customer service. On a separate occasion the week before this happened I was adding air to my tires at this station when the valve on the end of the air hose explosively let go, ricocheted off my car, and the hose was dancing everywhere. The mechanic witnessed this happen, walked over, and didn't say a word to me, no "I'm sorry this happened" "are you okay?" he just looked irritated and went about shutting off the air without offering any further help. See the attached photo of what the inside of the tire looked like when I had it replaced the next day. THEY WERE WILLING TO PUT MY SAFETY & THE SAFETY OF OTHERS AT RISK BY PUTTING THIS BACK ON MY CAR. read more

Colonial Motors Repair - They put this tire back on my car (with the bubble on the inside where it couldn't be seen). - Auto Repair Near Me - Concord, Massachusetts

I have always found these guys to be very helpful, efficient and knowledgeable. They always made an effort to help me find affordable parts to fix my clunker. And most importantly the mechanic would salute my car (see my icon) every time I rolled it into the garage! read more

I stopped by to get some gas around 5 p.m. today and when I was confused by a sign on the side of the gas pump. The red headed girl behind the counter got very rude (without provocation), as if I should apologize for wanting to buy gas. As soon as I walked through the door she said in a condescending tone "can't you see the sign?! The card reader doesn't work!" as though it were personally my fault. When I explained, in a calm tone of voice, that actually what the sign said was that "credit cards have preset amount", instead of letting it drop, she said in an aggravated tone if voice " well, I didn't write the sign" Who cares who wrote the sign? That's between you and your boss. But what I said instead was "no problem" not really interested in debating the subject. But then she continued on with "but it was kind of covering the card reader" continuing to question my motivation. (Actually it wasn't otherwise I wouldn't have been able to insert my card into it.) But regardless, who cares? Why are you picking fights with paying customers? What did you want me to say; "of course, how stupid of me?!" Worst customer service skills ever! Learn some or get a job that doesn't piss you off so much. Treating your customers rudely is unacceptable. I work in customer service myself and would never dream of treating a customer that aggressively, especially when they are being perfectly nice. read more

They are well known at the civil and administrative tribunal do not trust these guys! Buyer beware! I purchased a car from them a couple of months ago and from the very first day I realised it had many problems! The tyres were balled when I got them home. And only the way to the Tyre place the brakes then started grinding! Not even within one day of having the car I had to pay to get new tyres, all four brake pads aswell as calipers replaced! They were extremely rude when I called them telling me it's my fault because of how I drive the car they were not willing to help and started barring my calls. Be aware of these people they are very shonky - even providing me with a pink slip number that was done a couple of days prior to buying the car and then finding out it as not even roadworthy! On top of telling me they service all there cats before sale! Another lie! Make sure you keep checking reviews via google I'm not just the only one this has happened too! read more

Stopped in yesterday for directions. The GPS wasn't helpful and the driver had said the people who helped him on a previous visit were very helpful and nice. I can confirm that. I went to get some drinks and snacks while he was getting directions and went to pay. The guy at the cash register, who was originally helping my driver, continued to use the app he was using to get the directions and picking at his mouth. He looked right at me at least once, maybe twice and yet he kept playing with his phone and mouth. I put my things down on the counter and turned to leave. That is when he got up to do his job. Too late. I had the things in my hand when he looked me in the eye. No "Can I help you?", no "Be right with you". Nothing. If they don't want my money, they aren't going to get it. Apparently my money can't compete with a phone app. read more

Prior to my most recent visit, I had good experiences with this place. Fair prices for oil changes and efficient service. This week, I had to get some work done on my car and the mechanic quoted me one thing but the end bill was about $100 more than the original quote. Not a fan of repair places that don't stick to their word. Will be bringing my business elsewhere from here on out. read more

Recently we were in the market for a used car for our daughter who needed one for school. After checking many places, searching on-line, etc. we found Nick at Ace. His lot didn't have anything that we were looking for but he worked with us and within a week found a car that fit perfectly. Nick handled the entire process professionally and ensured that the vehicle had some minor repairs made before we took ownership of it. If you are in the market for a used car I would recommend that you at least see Nick and see what he can find for you. We've had the car about a month now and so far so good! Jim read more

I have never been more disappointed in a business. We came here to get a simple oil change and the owner Rick told us over the phone he would give us a full refund, power wash the engine and make sure that the oil was replaced. He forgot to put the cap back on the oil, my 72 year old grandmother drove her vehicle and smelt a smell. When we pop the engine we realized that the cap was not on the oil and oil had been splattered all throughout the entire engine. Then after that we checked the oil and realize it was completely empty. So over the phone Rick made it seem as though he was going to make his mistake correct. He told us one thing and when we got there he did not give us a refund, did not change the oil, and did not power wash the engine all of which he said to come in and get done so that he could correct his mistake. So if you enjoy your car that you're driving, I highly suggest not going there because if they can't even perform a simple oil change chances are nothing else will do will be correct. I have never been more disgusted, and I have a family of mechanics that have been working with different companies for 30 plus years. So I could not be more disappointed in not only the services, but the way that the owner Rick handled the entire situation. read more