Just wanted to say that our car buying experience with Colonial Cadillac and our sales person Ed McMullen was outstanding. Have bought lots of cars over the years and only a few were good experiences. Ed gave us a great deal, followed thru on everything he promised and went above and beyond in his delivery of great service. I recommend you come to Colonial Cadillac for your next car. When you do, ask for Ed. He is outstanding and a very nice guy as well. You will be glad you did!! Thanks Ed !! Greatly appreciated !! Tom & Alana read more

Took my SRX here for service yesterday and it was a great experience. The car needed new brakes and Denise was awesome about getting the service department to finish it while I waited. Everyone is super nice and the waiting room is comfortable. They have so many beautiful new and used cars at fair prices it was hard for me to leave without buying one! read more

Dennis and the sales manager like to lure customers in just to ghost them. They are only looking for naive customers they can price gauge.

What great service I got once more at this Five-Star dealership. The professionalism courteousness and knowledge are invaluable keeping my new car running like the day I bought it. I'm always able to speak with someone and get a great explanation of what was done or needs to be done. They have pick up and drop off service which is invaluable for me as I'm disabled. Congratulations to Peter Vincent and his automotive technical crew. Thanks again and I highly recommend Colonial Cadillac of Woburn for Service and Sales! read more

Colonial Cadillac - Car Dealers Near Me - Woburn, Massachusetts

I just bought a Cadillac From Eddie McMullin and he made my experience extremely easy and got a great deal Go see him you won't be disappointed read more

Horrible experience! I guess my expectations are to high for todays idea of customer service. If you choose to go there for a car, come in with your own financing. They are only there to line their pockets with the kickback money. Not a great way to run a business. Let's just see if the manager comes through with his promises... read more

NEVER TAKE YOUR CAR HERE FOR SERVICE. Here is a list of issues I've experienced at Colonial Cadillac following my Cadillac being hit in a parking lot on 5/17/21. 1- By the time AAA would have been able to deliver the vehicle to Cadillac of Woburn, it would have been after hours. I called to ask where the late-night drop off was and I was told Mahoney's Garden. I relayed this to the tow truck driver. Apparently they meant to say McCue's Garden. 2- The next morning I called to confirm that the vehicle was on site. I was told that they did not have it,  even though I explained it was an after hours drop off. I panicked. They then went over to McCue's and saw that it was there. Luckily, the tow truck driver used his judgment and dropped it off at McCue's instead of Mahoney's.  What if he took it to Mahoney's?  Who would have been liable if it was damaged or towed? 3- Separate from the damage from the hit and run, my cruise control stopped working.  I was going to pay to repair the cruise control out of my own pocket . The cruise control button lights up on the steering wheel but does not engage.  I made this clear on the phone and in writing. Yet, Service Manager Christian Aylward insisted that I needed a camera, part number 23393373,  which is for the lane departure system that would cost $748.44 and would need to be ordered, delaying the repair.   I called service at a different MA Cadillac location and they said that part is not for my cruise control.   I forwarded that conversation to Christian. He said I should take it elsewhere to fix the cruise control.  4- Now, the worst part. Christian told me on 5/28 that the vehicle was ready to be picked up.  I did not have a rental, so I took the T and then an Uber to get there.  Billing mistakenly let me leave without paying my deductible. They pulled the car up.  It was filthy, and the vehicle still had damage from the accident! The body shop was not finished, even though Christian told me to pick up the vehicle. I was not able to take my car that day. A front desk person told me the wrong drop-off spot. Decisions the service technicians made at Woburn confused technicians at other Cadillac locations. The service manager told me to pick my car up when it was not ready. General Manager Alex Rogers ignored me when I brought all of this to his attention. Billing did not charge the proper amount. As you can see, from receptionist to General Manager and everywhere in between, Cadillac of Woburn is a disaster. It took me over two weeks to finally get my car back after sustaining what was estimated to be $1,000 worth of damage. I figured taking it directly to Cadillac, even though they are not a Geico preferred partner, was best. I was very wrong. If you are getting nothing but body work done, feel free to work with the body shop. But DO NOT DEAL WITH SERVICE. read more

Colonial Cadillac - Initial damage from hit and run. - Car Dealers Near Me - Woburn, Massachusetts

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Dennis made our buying experience extremely easy and seamless. Very professional and enjoyable to work with purchasing our vehicle. Please ask for Dennis you need a new ride. read more

Colonial Cadillac - Car Dealers Near Me - Woburn, Massachusetts

We worked with Dennis Morin at Colonial, 110% amazing guy! He treated us like family and kept going back and forth for us to make the deal we wanted happen. I truly appreciate his consistency and commitment to helping us and highly recommend you see him as your sales guy! To be honest, when we first walked in, I got a little irritated that there were a few people floating around and not one person even said hello. He was the first to walk in randomly (someone else was actually calling him for us) and said "hi there, how are you?" And I said "I hope you're Dennis!" And he was! Truly a great guy! read more

I purchased a new Cadillac for my youngest daughter as she graduated from UCF. She accepted a position with a $multi-billion company way far away from us in Boston. I have always been nearby for any and all car related issues, but now she's on her own. First thing that happened was she barked a tire on their sharp curbs up there and damaged a wheel to boot. I called Colonial from Florida as she arrived to their dealership and was all at once put at ease. These were some of the nicest people I'd ever dealt with and they took care of my daughter and her needs as if they were family. Yesterday, my daughter hit a pothole and took out the very same tire. It was after hours, so I went to their chat line and was given the advice to call Cadillac roadside assistance and was provided their number. This person also said they would give their service department a heads up that the car would be arriving. The tow truck showed up an hour later and took her car to Colonial. This morning, my daughter had to Uber to work. I called the service department to check on her car and they were putting the new tire on and were complying with the oil change that was due. Next, THEY DELIVERED THE CAR TO HER WORKPLACE so she wouldn't have to Uber back! I cannot even begin to explain how comforting this was to a dad with a daughter so far away. Thank you to everyone at Colonial Cadillac and I wish you all a MERRY CHRISTMAS!!!! Jay B. read more

Sometimes life happens as you are making other plans and that was no doubt the case about 10 days ago when a minor car accident resulted in a "totaling" of my truly ancient Honda CRV ("I absolutely love this car but hate the color" was my well known refrain for the past 8 years). So life said you need to get a new car, a process that I find generally vile. I happened upon this car on Cars.com Aand went to Colonial Cadillac in Woburn to check it out. The salesman, Dennis Morin, could not have been a more respectful, thoughtful person, particularly to a female buyer. Many have heard my story about shopping for a Jaguar in 2001 and while sitting in the showroom model of the car I was ready to buy, the salesman asked me to get out of the car and come back with my husband. I went across the street and bought a Mercedes. Back to Dennis and Colonial Cadillac: I highly recommend them because they are old school, family oriented professionals that want you to be happy in the vehicle you choose. No supply chain problem markups (aka., price gouging), no smarmy salespeople, no inquisition about "the man of the house". I would buy from them again in a heartbeat. Colonial Cadillac of Woburn. read more

What a great experience the salesman Dennis was fantastic and everyone was super helpful would 100% recommend colonial cadillac

Excellent experience buying my xt6 from Colonial! I love my car and no hassle at all! Thank you Dennis and the entire staff! Excellent selection and fair pricing! read more

Recently purchased an SRX from Colonial and I can't rave about them enough. The staff is incredibly friendly and helpful from the bottom to the top. They made me feel confident that I was not getting screwed over or that I was being pressured into anything at all. I even spoke with the GM Alex, who was very helpful and kind. I couldn't imagine going anywhere else in the future. read more

bought 2016 srx in 2019 with 30,000 miles cue system cracked, they would not help, needed tires in one year 36,000 miles on car. back of truck flooded and all electrical system went down. they knowing sold a lemon. I should have reviewed earlier to stop people from this horrible dealer. fyi herb chambers fix the cue for 300 dollars, colonial. where I bought the car wanted 1300 read more

would love to use them but since Covid supply chain has hurt the supply they are adding at least $15,000 to the Escalade I looked at. the president of Gm Carlisle has denounced such greed full actions of dealers and asked them not to gouge customers. I will take my business elsewhere. just greed, they already make a ton on a $125,000 car at full list. read more

We had the best experience working with Alex at Colonial Cadillac. We test drove a few previously owned vehicles and were very happy with vehicle we chose. There was no hard sell. We were not rushed to purchase . Instead we were given the background and facts about each vehicle along with plenty of time to ask questions and choose the right car for us. When it comes time to purchase another vehicle, we will absolutely come back to Colonial Cadillac. read more

i was so surprised at how easy and painless the process was. i saw the ad online. i checked out the salespeople online. david robinson had a lot of good reviews. he deserves them. i think what most customers want is a good car with a reasonable price, and a polite experience. i called, texted, emailed david a lot of times. but he was patient and knowledgeably answered every single one of my questions. his bio on the colonial cadillac website say he's been doing this more than 30 years. i believe it. david gave me a good price, told me how the whole procedure works. i live in nyc, the dealership is in Massachusetts... but he knew exactly how things work. i can't find one thing to complain about so far. i'm in the middle of getting all my money together, then someone is going to drive the car up to me at no cost. i will update as the process goes. read more

Funny story. I saw a vehicle online that i wanted to look at and contacted Tom online. He responded quickly and we agreed to try and meet the next day. I got an email from him stating that unbeknownst to him the vehicle had been sold that evening. He presented another vehicle but it wasn't what we wanted. Of course we were disappointed but the next day I received an email from Alex the manager saying a new vehicle was arriving that morning would we like to look at that. We drove down and met with Dennis Morin and were at ease right away. We took the car for a test drive and Dennis made the paperwork easy. Our experience with Steve Sousa was smooth as well. They all made us feel relaxed at home and at ease. It was one of the most pleasant buying experiences we have had. We highly recommend Colonial Cadillac for any purchase you want to make. Mike and Sue L read more

We purchased a 2012 SRX and we worked with Joe Latores. I am not a review writer normally but I feel I have to warn consumers to be very diligent when talking to these people. Get everything they in writing and BE VERY SPECIFIC!! I made that mistake by test driving a car here with Michelin tires and then agreeing to a price to purchase providing they put on 4 new tires. After purchase I came to pick up my car only to find 4 cheap tires put on. No Cadillac should have Kelly edge tires on them. So I guess they think $70 tires should be fine for my family? UNACCEPTABLE! YOU SHOULD BE ASHAMED & PUT THOSE TIRES ON YOUR FAMILY'S VEHICLE ALSO 2 stars was out of kindness :) read more

I will never buy a car from anyone other than colonial Cadillac. let me start by saying Herb Chambers Cadillac of Lynnfield is my closest dealership. I guess when I walked in there asking about a 45 $50,000 car they look at a 29 year old kid and laughed at him. So no problem I'll go to colonial. I was never treated better than by John Bradley and the service manager Christian Aylward. These guys go above and beyond for you. They pick up my car wherever the hell I am they bring me a loaner they clean my car and then they bring it back to me not to mention that they service it at a great price. No one will ever touch my car other than one of Christians guys and I will never buy another car other than a Cadillac from Colonial. Love my CTS Guys!!!!!!! Thank you so much. I also heard they have a great collision repair center but God willing I will never need it!! read more

This is the worst service station I have ever been to, and I would seriously suggest to anyone having work done to their car to go somewhere else. I went in for them to check my ignition system, I just had a battery replaced and I was having issues starting it still. I wasn't sure if I got a bad one or if it was my alternator going. Once they realized it was the battery with price tag of $130 for the diagnostic (replacement battery was free) and not around $800 an alternator replacement they came up with $1,200 worth of other stuff that apparently I need. Now this is the 5th set of eyes I've had on my car in the last month. 1. There has been my oil change and transmission system check done 3 weeks ago, 2. my yearly inspection done 4 weeks ago 3. My normal mechanic fixed a motor mount, my suspension and brakes along and did a full diagnostic of my vehicle one week earlier 4. My battery was replaced 4 days ago, and they checked my alternator. None of the issues found at RC Olsen were detected by any of the 4 different sets of mechanics. Being that interstate installed a new battery 4 days earlier they dropped off a replacement at Olsen and took back the "dead" battery from my car. Here is where it gets even sketchier the battery that Olsen removed and gave back to them was not the same battery that interstate installed. The Interstate representative called me to let me know that what they got back had an April date on it (not October) and still worked! BE WARNED ABOUT THIS PLACE AND SKEPTICAL ON ANYTHING THEY TELL YOU TO DO. Also as an fyi to let people know I am serious about how it felt like they were trying to rob me. I filed a complaint with the State Attorney General's office. If anyone else has had the same problems call or file a complaint here: http://www.mass.gov/ago/consumer-resources/consumer-assistance/consumer-complaint.html Here is apparently what they said I needed. and they gave no explanation of why i needed any of it. just ratteled off a list of things tat apparently i needed and expected me to give them the ok to just do it. Right side inner CV - 450 - my normal mechanic worked on my suspension and fixed a broken joint the week before. Look at the video below, I get no issues when accelerating or going over bumps https://www.youtube.com/watch?v=M7lTncDBfkE Both Transmission lines replace - $370 - apparently I have a leak that my transmission guy, inspection and mechanic didnt find. Its perfectly normal to have to top off a transmission system as i probably add a quart every 40,000 (yes thousand) miles. Cleaning of throttle body - $120 Gave no reason to why I would need this Flushing of fuel injection system - $150 - also gave no reason why I needed this they also charged me $65 to re program my key fob. read more

Hate to even give it one star but it made me! If you are thinking of purchasing a car here DONT!!! We bought a new hybrid escalade 5 years ago from this Dealer. The vehicle was $80,000 . From the day we have had It it had major problems with the stabilatrack system. Needless to say after years of them claiming to fix it, my warranty Is up and still have major problems . I called to have It repaired AGAIN, and explained I needed a loner which was Promised when we purchased car but Dave the salesman forgot To put it in agreement . So I explained all of the issues i have had over The years but the manager was not concerned . I could go on but you get the Picture!!! Don't trust this dealership I have had do many issues but this Was the icing on the cake! Stay away! Find a reputable dealer elsewhere read more

Traded my DTS for a luxe Toyota... Sadly RC Olsen used after market brake parts all around and were not installed properly in the emergency brake. Instead of paying Toyota for an adjustment I brought the car back with 10 days of purchase to RCO. They wrere to adjust the emergency brake and look at a low tire and possibly rotate and balance same. Neither was touched!!? The repair was done at no charge, but no repair was done! The same delated tire was on the same rim, on the same axel and when I returned to the Toyota dealer to inspect the work nor was the emergency brake fixed. I paid out of pocket for both a new set of tires and to have the emergency brake brought into order. I wonder if they would have come to my funeral if I were in a major accident? Due to their negligence? Btw, I thouht the complimentary snacks in the waiting room were for we customers, and not lax sales people? Disappointed my DTS didn't last longer...loved it but not its lack of reliability! I doubt I would return to RC Olsen ever for vehicle new or used, certainly not for service! read more

We just purchased a used car from RC Olsen a couple of weeks ago. The process was incredibly smooth and everyone was extremely nice from the front desk to the financial manager Jessica. Jessica was super helpful and went out of her way to help us. Our Salesman was Todd Burke. We truly appreciated him not being pushy or the typical cheesy car salesman we all dread. You have to do a little engaging to get him talking though. If we didn't ask him questions, he wouldn't have said a word on our test drive. It was a little awkward. He also wasn't the best at communicating with us on when we could pick up our car. We had to keep reaching out to him. After we purchased our car and brought it home, the "change oil" prompt came on and then later that day, our emergency brake became stuck. We got the brake to disengage but now the emergency brake handle cover is loose. We called Todd to ask him about the oil and tell him about the Emergency brake and he didn't seem too concerned. He said "I'm sure the oil was changed." He didn't even check for us. We had to call the service department (who was super nice) to verify our car did have the oil change. As for the emergency brake, he was very lackadaisical and said "sure, we can just look at it." There was no concern or urgency. I felt as though he didn't care that the car we literally just bought from him the day before already had an issue. All in all, a good experience. Just would have appreciated greater communication and attentiveness to issues. read more

Awesome dealership! Salesman Dave Robinson And Alex in finance went above and beyond for-me to Get me in my new Escalade the same day I would Recommend them to everyone!!! read more

I was looking for a specific used car, and colonial Cadillac had one in stock. I had just left a Lexus dealership and had the worst experience from pushy salespeople. Colonial Cadillac was great from my first email to car delivery. Alex the sales manager was very detailed in explaining the process, and walking me through the details. Their finance department was helpful in securing a really low rate, and the salesman Donnie was very laid back and not pushy at all. This is the way car buying should be. A very pleasant car buying experience! read more

Went in looking for a used CTS coupe. They didn't have what I wanted in the inventory, but the Sales Representative, Angel Torres, was extremely helpful. He let me take a road test with a similar car, even though he knew I wasn't buying that day, or until they had what I was looking for in stock. It was my first time driving the CTS, and I wanted to get a feel for it. He had no problem with this. I loved the car and the experience. There was no pressure, Angel was just a normal guy, and it was an overall stress-free experience. I was sorry they didn't have what I was looking for. But the good news is that now I am strongly considering buying a new one instead of used. If I decide to, I'm calling Angel first. I suggest you call him, too. read more

Dennis was great! Felt no pressure and made the process of buying my new beautiful car a breeze!

I am in sales and service in my own career and the excellence of the Colonial team is commendable. "5" Stars is not enough for the care I have experienced with the entire team at Colonial Cadillac. The Services Department is outstanding I have had multiple issues with a previous vehicle that they went above and beyond to resolve. Joanne Sasso and Matt are incredible they go above and beyond to make sure everything is taken care of. I recently traded this vehicle in and purchased another Cadillac SRX with Mike M. and the entire transaction was fair, pleasant, and efficient. read more

I had a good experience buying a used vehicle from this dealership. Salesperson Randy was very good, straight forward and made the buying process enjoyable. I didn't feel like I was being pressured or mislead on the sale. I had a small issue after a couple weeks and they took the vehicle in and corrected the issue with no issues. I would recommend friends and family to this dealership and would buy from them again. read more

After being told My Car (2004 DTS Owned since new)was ready to be picked up and after Paying $6,936.39 in Cash (plus another $1,500 in Body Work insured).I started the Car in the Parking Lot and proceeded to drive Home to Wakefield.I then noticed that My Air Conditioner was On (set at 60 degrees) with the "Service A/C" warning light flashing.This was a Cold Winter's Day March 19,2015 and I never turn on My A/C unless it is at least 85 degrees outside.So,after seeing that the warning light was still flashing Hours later,I called Bill Pineo and made an appointment to return the Car the following Morning at 10:00 A.M. The following Morning I was there and had to wait Three Hours and was told that I needed a New A/C Sensor installed (App $135). So later that Day I called and booked another 10:00 Appointment.After waiting another 3 plus Hours I was told it did not need a sensor after all,that the Technican found a foreign piece of metal stuck in the wiring of the A/C system (which was more than likely caused by the Body Shop).So after spending $6,936.39 and Two Mornings and Early Afternoons of My Life (which I will NEVER get back) Bill Pineo had the nerve to charge Me another $140! What a Guy! Heartless! I could continue with My experience,but I doubt if anyone will get the chance to read this. Peter Marchesi Realtor 195 Prospect Street Wakefield,MA. 01880 read more

Great price on car. Adequate/fair price on trade-in. The real value at this dealership is time. In and out with a new car within an hour and half. I went early on a weekend morning and had the whole dealership to myself. My sales rep (Dave Robinson) was extremely quick and efficient with paperwork and helpful with overall process. Financing was easy. read more

Larry C Great service fixing rattles on 2015 program SRX I bought here Joanne was very helpful in getting them resolved Also carefully explained recommended service items read more

Great place! Spent the day there talking to a sales person who was great! Very helpful and knowledgeable! Got a great deal on a pre-owned Cadillac. Nothing but good things to say about this place. ;-) read more

Excellent Cadillac dealership. Their service department and their body shop did a great job fixing up my ATS. Also their sales team is really helpful and gave me info about new models, deals on pre-owned and loaner cars, trade-in values, and protection plans. I'll buy my next Caddy here for sure. Top notch operation. read more

Always had a good relationship when it was Olsen, when it sold to colonial seems that everything changed. My salesman, Dave Robinson is great. But when i asked for service i was told i had to wait for 3 weeks for an oil change. I couldn't wait. I went to a service station, but lost out on my free maintenance. I won't be going back to colonial. read more

Buyer beware. By far the most unprofessional Dealership I have ever dealt with in my adult car buying life. I was quoted a price by Laurie Ann. Sent over pictures of my trade as requested. I had to follow up several times regarding the state of my trade in price, so so I went down to the dealership and saw Dave Robinson who was also unresponsive on subsequent follow ups. Alex never provided me with any of the information that he said he would. He went back on his word regarding the agreed apron price saying it was a mistake. I was given the price both verbally and in email. They have since raised the price of the vehicle online. Once they realized they supposedly made a mistake they tried to offer me a different vehicle with higher mileage. Extremely dishonest business practices using bait and switch methods read more

I hate to give bad reviews usually but honestly...every time I go in to get service done to my car, I get bad services here. I brought my car in to get my inspection done and the service guy recommended to get a fuel injection done as well. I agreed and waited for my car to be done. When it was done, the guy says "I'm sorry but they worked on the fuel injection first before they did an inspection and it won't pass unless it is driven awhile so I have to give you a rejection sticker which is good for 60 days. You need to come back after you drive it awhile. We won't charge you for it again. " Ok..I was annoyed because I wouldn't have gotten this fuel injection if I had to come back for the second time around, nobody got time for that. So..after awhile, I had a busy summer, I recently had a baby as well so my life is hectic. It's been past 60 days since the rejected sticker but I sincerely couldn't go back to the dealership due to my busy schedule. I called into the dealership to make sure that I book an appointment for the second inspection and even mentioned that I have a fussy baby with me so I am calling to book an appointment for the best time to come in so I can be in and out in 30 minutes. The phone lady said to come in at 1pm because then it's not too busy and service folks would just get out of a meeting at 12:30 so it's perfect timing. So I get there with my baby, then they tell me that no one is available to take my car in til 2:30pm. I asked "Why did the person on the phone tell me to come in at 1pm since she apparently thought it was the best time to come in?", the lady at the desk didn't care and wanted to get rid of me quick so she said "I don't know and I won't pull anyone out of the service team meeting for you. You either wait til they are done or you come back for another meeting." At this point, I drove awhile to get there and plus I already paid for the inspection last time I was here so I waited in the lobby. After 2 hours and a half wait, the service man tells me that I need to pay $35 again for re-inspection. Whaaaaat?! I refused and they were pretty much telling me that they don't have their manager in at that time so they can't release my car til I pay and it was after 60 days. What kind of service is this?! I told them the whole story of why I'm even back there for re-inspection. They didn't care, they just simply said "no ma'am you need to pay". After some complaining from my end, the service guy said he will try to speak to his manager to get $35 reimbursed to me when his manager gets back and he'll get back to me in a couple of days. A couple of days?! Psss....it's $35, he honestly had to get his manager to give me my money back? I'm annoyed, disrespected, and appalled by their unorganized and unprofessional ways of business. This is JUST one of the examples, I'm not mentioning other issues I've had with them in the past but mostly their internal miscommunication that had lead me to experience many dissatisfied services. I do not recommend this dealer because no one should be this frustrated and left feeling they can't go to their car dealership for proper assistance. read more

Being new to the area I was apprehensive about bringing my car to the new place. But... I did not have much of a choice. I would agree that a neighbourhood garage will be cheaper than dealership, but you need to have a mechanic who knows what he is doing with your car and is trustworthy. Given the complexity of the cars I usually go to the dealerships based on assumption that if somebody works on similar cars all the time - they are less likely to make a mistake. Anyway. Here is my experience at Olsen... Clean, nice environment. Very friendly and attentive service advisors. Honest mechanics. The suggested repairs were explained and qualified properly: urgent (brakes), or not (a bit of play in suspension). If you are new to the area and need your Caddy to be serviced - I would definitely recommend them. You will enjoy the experience of the guys working with you, not trying to get extra money as some dealership shops do. read more