They call themselves a Hospital yet cannot even accommodate their own clients pet needs unless 3-4…read moreweeks. Am a client for more then 10 years. Even with two new Vets, this clinic should offer same day emergency apts to their clients. Poor apts screening, poor quality of customer service. Avoid.

I've been with this vet for 7 years (two dogs) and love there service. They have 4 Vets on staff…read moreand each new one they've added has been great.

Exceptional service from the front desk people to the technicians and Dr Ira. This is the third vet…read moreI've tried in the region and the first that isn't price gouging and who behave as caring, knowledgeable practitioners.

One star is even too much for this place. I strongly…read moresuggest t all cat owners not go to this place. We have brought in our new kitten for his first exams, vaccines and to get neutered. Each appointment was with a different doctor and never the same price as mentioned on the phone at the time we booked our appointments. We had such a bad experience at the last vaccine appointment before the surgery I didn't know if we should go back. They are not referring back to the cats file and are asking questions that is definitely in the file ( like if he as a microchip... yes you are the one who did it!) I was so concern that we wanted to talk to a manager or someone in charge. No one would take our call. We made a review on google, not a bad one, just fair, about our concerns. We then received a registered letter to ban our pet from the clinic, can't even buy the cat food there anymore. If this is how they handle a simple concern, I would want to know how they handle a real problem. My cat's health and safety is too important to me to leave it in the hands of a place that doesn't even care about the animal. DON'T GO THERE, there are plenty of good places in the city, avoid VETERINAIRE DU PLATEAU.

I am a TICA registered breeder and I have been looking for a veterinarian that I can trust and…read moredepend on for the last 6 years. Dr.Ireai and Dr. Katie are the most amazing, thoughtful, dependable, knowledgeable, fair and honest Veterinarians that I have ever had the pleasure of entrusting my precious kitty's to. They are the absolute cleanest Veterinarians hospitals I've ever been to and they reclean the table in front of me so that I can feel confident that I'm putting my kitties on a germ free exam table. All of the staff there is super friendly and caring. They even email me to tell me that they spent time giving my kitty love and cuddles while they spend the day in their care. The front desk staff is extremely organized and they even call me back when they say they will. I highly recommend the Lansdowne Animal Hospital.

I had a devastating experience with Landsowne animal hospital and am sharing this here in the hopes…read moreit might encourage a pet owner to pursue end of life care with another veterinary care option. Following a delayed diagnosis of kidney failure, we were counseled to have our 13 year old, beloved dog put down (to be clear, this was absolutely the right option for us and we did feel supported in making this decision). Because our dog was unable to walk, the veterinarian agreed to come to our home. When he arrived, I was very distraught and emotional, and he had forgotten to pack with his supplies the anesthetic. While we all make mistakes, I was devastated when the veterinarian asked me if I thought my dog Bella 'would be ok without it.' I said no, and that he should go back to the clinic and get it before performing the procedure as I wanted to be certain Bella would not be in any physical or emotional distress. The procedure itself was not smooth. My husband had to physically assist and the veterinarian took about 10 tries before being able to find a vein (I shudder to think how distressing that would have been to my dog had I not insisted on the anesthetic). Fast forward three weeks; we had selected (AND PAID FOR) the option of having Bella's ashes preserved and returned to us. I was informed this would take 2-3 weeks. When I called the clinic on 3 weeks +1 day I was told Bella's ashes would be returned to me within a few days and the clinic apologized for the delay. When I saw the clinic's phone number on light up on my phone an hour later it was with the expectation the ashes had arrived. But no. The clinic was calling to inform me they had 'neglected to process my payment and so....ugh....Bella is still here.' My poor, beloved dog has been sitting in their freezer, forgotten about, since February 3. I don't have a lot of experience with pet loss, I will admit, but this hurt my heart terribly. I walk past the clinic daily and knowing Bella has been there all this time, was devastating for me. I share this in the hopes that someone who is seeking kindness and compassion in their veterinary care option, goes anywhere other than Landsdowne, because you will not find an ounce of either of those there.

I am very disappointed with the service that you have provided. Not only you are persuading your…read moreclients to pay for absolutely, how it turned out, unnecessary services, such as ear cleaning for $52.25, which was exactly how I usually clean my cat's ears, and ears cytology for $70.98, but you made me wait for about an hour in a very tiny and stuffy room just to see the doctor and then to get the cytology result which later turned out not helpful at all, even though I was assured that printing cytology would increase the accuracy of the diagnosis a lot. Three different practitioners of your clinic examined my cat. I got charged almost $400 just for my cat's ear exam, it turned out all for nothing. I am just a full-time student who does not have a lot of money, and I guess I either will have to find more affordable services or clean my cat's ears myself without actually getting a proper treatment. You are the closest clinic to my apartment, and moving to another clinic would mean that I would have to take my cat on a bus ride (if not several bus rides), which would cause him a lot of stress. All thanks to you. Again, I am very disappointed with the service you provided.will eitherare you

I have always had a great experience at BAH. The staff are friendly and professional. If there is…read morea problem, they always follow up and are happy to schedule another appointment if necessary. I would highly recommend the team at BAH.

caring of my dogs was fantastic. they helped me with one of my older dogs who needed to be…read moreeuthanized due to health issues. My other dog died at home before his appointment. I was a mess and they looked after me and my dog. It was done kindly and with respect for the animals and myself. I have been taking my dogs to this clinic since i moved to the area. while the vets and techs may change over the years the care is still top notch.

Thank you to the amazing Vet Tech Julisa and the wonderful team at BHVC!…read more I meant to write this review sooner, but better late than never! We are not clients of this clinic but they were gracious enough to give us an urgent appointment last April for our cat Felix "fefe" who was clearly at the end of his life. He was very old and had stopped eating over the course of several days so we knew it was time. Our regular vet was on holiday but the BHVC was able to take us in right away when we explained the situation. It was a heartbreaking ordeal and was made even more stressful by the fact that we were unfamiliar with the BHVC, but the staff at the reception desk and our vet tech Julisa greeted us with kindness and compassion. Julisa in particular was absolutely amazing! I was total reck, but she was kind, understanding and supported us every step of the way. I was even more touched, when a month after fefe's passing we received a beautiful condolence card signed by all of the staff. Thank you again to Julisa and the team at the BHVC for all of your compassion and support during that difficult time. Brigitte and Ed

very, very expensive, but I felt like our dog was getting good care from the vets. However, after a…read moreflair up of a chronic condition that required antibiotics, they just refused to see him. No idea what any vet would have said about that since I could not get past the very unpleasant front desk people.

I have to say a big thank you to Dr. Gemmel for taking such good care of my dog, Stewie…read more Stewie was diagnosed with a pinched nerve or slipped disc by an emergency vet, and a few days later he lost use of his back legs and had very weakened front legs. Dr Gemmel helped with appropriate meds and assessments. She listened to my concerns and was on board with having my dog heal on "bed rest" at home as I couldn't afford surgery. ($6000) I really appreciated that she typed up the instructions for me on paper, making things fool proof. When you're handed 5+ medications it can get a little scary and overwhelming. I really appreciated that her techs called me every few days to check on Stewies progress. I also really appreciated that the vet would call me if I needed advice. RX refills are also fast which is super helpful. I can tell dr Gemmel truly cares for animals. She didn't push a bunch of extra expensive treatments and understood my financial stress. My dog wasn't terrified of her either; as he usually is with most vets. A big thank you again To dr. Gemmel and your staff!

Dr. Finsten is an amazing vet - caring, an excellent diagnostician and all around good person…read more All our pets have been lucky to have many years of care form her.

We opted for Center town Vet. Hospital when we got our puppy three years ago. They came highly…read morerecommended by a colleague of my partner and had good reviews... and we have not been disappointed! The team is amazing, from the reception employees, the techs and the veterinarians... All truly amazing and caring for our furry baby! We have an Australian Shepherd and some medication is known to be an issue for the breed, they were on it before we even asked. They answered all our (many) questions, are always patient with us, and are not gauging on medication, shoots, food, etc. We feed our dog raw food and the vet explained the pros and cons of raw food, provided us with tips on ensuring our dog has a healthy and balanced diet, etc. We have sinced moved from downtown and the extra drive is worth it! Their hours and availability are incredible... Don't get me wrong, they are busy and this whole COVID distanciation is not helping, but we have had a few emergencies where they were able to see us withing fantastic timelines (within minutes in some cases), squeezing us between two patients or first thing in the morning if a vet was available. They have always been extremely gentle with our dog... A true testament to the love and care the whole team as Centretown Vet. Hospital is how excited our Aussie is when we go! She truly reacts as if this were her Disneyland and the staff her best friends! Would recommend in a heartbeat

Dr. Cameron is AMAZING. At a previous clinic, my dog was not allowed in without medications…read more Even after the medication she was sedated completely at every single visit. Roxy has IBD - and sometimes medicating her before a visit is not possible. The sedation was also extremely hard on her weak digestive system. At WESTBORO ANIMAL HOSPITAL, not only was she welcomed in without her pre-visit medication - Dr. Cameron spent a tremendous amount of time making friends with her and helping her relax! Over the duration of the visit she relaxed, accepted treats, offered her paw, and shared "blinks" with the doctor! An AMAZING clinic and amazing staff - where my pet is the actual priority!!

Dr. Cameron, Dr. Sime and the staff at Westboro Animal Hospital take the very best care of my dog,…read moreand it comforts me immensely to know that my little (well actually not so little) guy is in such expert, professional, compassionate and caring hands. I know he will always get the treatment he needs, and that it will given gently and without causing distress to him. I simply cannot recommend Westboro Animal Hospital highly enough, and I would never take my canine companion anywhere else.