Absolutely recommend Lilley vet, very professional staff, Dr Shantz is amazing as are all the…read moreassistants, I drive quite a distance just to go here, well worth the extra time. Thank you for taking such great care of Loki and Freya.

I have been to many veterinary clinics in my lifetime with my pets in Lilly. Veterinary is by far…read morethe best clinic I've ever been to. They don't keep you waiting in the waiting room with a bunch of barking dogs and crying cats. It's always nice and quiet in there. The staff is excellent from the people that work behind the desk and the The techs and especially the doctors. I see Dr. Karen Shantz who always is very thorough and thoughtful when she takes care of my cats. I definitely give Lily veterinary five stars!

Been with them for a 12 years to many. My dog had the worst Urinary track infection, and they…read morerefused to take her on an emergency appointment that day because she had been seen in six months. I ended up taking her to a great walk-in veterinarian here in Livonia fantastic. Do not use Levan veterinarian they are using you for your money. They don't care about your pets. I've heard this many many times before and didn't believe it and now I believe it awful awful veterinarian people.

The doctors, especially Dr. Kulinski, was very professional, caring and truly concerned about the…read morehealth of pets

We have been going to Dr. Gorman for ~20 years and have ALWAYS been very satisfied with the care,…read morestarting with the front desk staff. the Vet Techs, assistants, and of course Dr. Gorman. They care for my personal pets as well as our dogs coming in to our Rescue. All get individualized, appropriate and emergency care as needed in a timely manner. There are many Vets closer to my home, but I'd rather drive further to come to Sheldon Veterinary Hospital where we can always get the proper and timely care needed by our beloved animals. Beth N.​

High praise for Dr. Gorman and her staff! Our cat needed immediate care, and Sheldon Vet Hospital…read moreresponded with a timely appointment. Dr. Gorman is pleasant, thorough, professional, and diagnosed our kitty's problems with accuracy. The entire staff at Sheldon Vet Hospital is personable and efficient. Our overall experience was positive! -Coco, Denise, and Ted

Have gone to this vet for my two cats ever since we moved to Plymouth. They are the best - fully…read moreexplain prices and options and always have the care of my cats at the forefront of their mind

VERY unprofessional. Highly judgy. Terrible care. I will never return. Front office staff has…read morealways been helpful, but I miss Debbie. It's changed in the last couple years

Disappointed with this clinic. My pet has a documented chronic autoimmune condition and had already…read morebeen seen recently, including a yearly exam, but they still refused to refill medication without another paid visit only weeks later. Hard not to feel like the priority was billing instead of continuity of care. If this is how established patients are treated, you should probably find another vet.

In brief, my dog's pain medication was on back order with their mail order pharmacy and the only…read morealternative I was offered was direct from the clinic, with no heads up that it was going to increase the cost by $50 a month. I had to solve this on my own, and because the vet said they "don't have the time or staff" to wait on hold to call in prescriptions, I had the new mail order pharmacy call them for authorization. They denied it, saying I would have to pick up the prescription and mail it in. At that point I called and requested my records and politely explained that I was disappointed that they didn't have the time to help me and that my dog was going to be without pain meds for over a week. I also posted a Google review explaining this. The vet's response was to say I caused her staff distress by calling to complain and that I hung up on her when she tried to call me (this never happened- I one call from the clinic after I asked for my records, and answered to dead air, and then the call dropped), so I should go elsewhere for care. That's no problem for me, because my new clinic already helped me find and price out a new prescription (yes that did take some of their time but they were very kind to do so) and my dog is back on his meds at a price I can afford, the same day I talked with them. In my opinion this is a pretty basic expectation for a clinic, and that the vet doesn't make you out to be the problem when you leave a review. I recommend steering clear of this place.

Shelter Bay is great! I have been there multiple times and every experience has been a good…read moreexperience. I need to applaud how clean this office is. Each individual room is extremely sterile as well. My cat was well taken care of and I felt safe bringing him here. It was an easy check out. Everyone was nice and helpful and I received follow up calls to check on my cat. Definitely recommend!

I know how much we love our fur babies and always look for the best option that will not break your…read morebank account. I had to take my baby Ziggy to get updated on his shots and was nervous because I haven't always had the best experiences with my animals veterinarians. So Ziggy and I were both a little nervous for about 2 seconds. From the second I walked in the door we both felt very welcomed. Right from the office staff to the vet tech Tianna and the Vet Dr. Urszula Koszcuk. They took very good care of both of us and addressed all our questions, concerns, and needs. If you are looking for the same love, compassion and attention please visit: Shelter Bay Animal Hospital 39581 W. 12 Mile Rd, Novi, MI 48377. You will not regret it! https://www.facebook.com/shelterbayanimalhospital

The office and veterinary staff here are wonderful. My animals see Dr. Bradford, but of course we…read morealso interact with the vet techs on each visit. They seem to always be briefed on the animals' history and listen attentively to our reason for a visit. The office responds to phone calls quickly, have flexible hours (including Saturday morning), and take the time to discuss cost and treatment options. The facility itself is clean and updated, but not so nice that you feel grumpy about the cost of services. For me, having just moved from Texas (leaving behind a vet of 6 years) and already disappointed by another local vet office, it was wonderful to have Dr. Bradford call personally the day after our initial visit to see how everyone was doing. When it came to long term care for my cat, Dr. Bradford was careful to walk me through possible costs of taking him to a cardiac specialist for assessment and treatment, as well as risks of not doing so. I never felt pressured to spend the money above all else; she really did take a neutral approach, and while advocating for his quality of life, she always let me know that she understood the cost could be prohibitive (depending on what medicine he'd be prescribed), and went through all the possible scenarios with me (in office and on the phone), and also condoned that if the cost was too much and that meant that we'd need to make quality of life decisions sooner rather than later, then that was also acceptable. Same cat has also had surgery, with full anesthesia, to remove several problem teeth. From the scheduling to follow-up, it always felt like the right amount of attention to make me comfortable with the process.

South Lyon Animal Clinic has been caring for my dog since we brought her home as a tiny puppy…read morealmost 5 years ago. Everyone there is kind and wonderful. They've always accommodated seeing my girl when things pop up and they are so good with her. One time she hurt her back/neck and Dr. Hermann was on the floor with her trying to pinpoint what was bothering her. I cannot say enough good things about them, in fact Luna gets excited about going to the vet. To me that speaks volumes! I am so glad we found them.

In past at Livonia vet, my dog ended up getting two rabies vaccines, two heartworm tests, and…read moredoubled billed due to incompetent vet tech between 6-7 years ago. I left as a client and went elsewhere, when I found out Jan got rid of her I came back. Surgery Jan quoted recently for $1800 plus. I found it for half that price at two different vet clinics. I recommend Westland veterinary hospital of the two. It is under new ownership, well staffed, clean, and professional. The pricing is affordable, the techs and receptionists are humble/kind, and the vet is extremely good!!! She saved my dog. Back to Livonia vet hospital. It's dirty old, cramped, and understaffed. Besides the past issues and arogant receptionist, Jan's hands shake now and I wouldn't trust her to do surgery anymore. She got old and needs to retire. I fear she is either letting the receptionist cut for her or she is bringing in someone else. If she is doing the surgery then she is deliberately putting animals at risk. The receptionist/tech is unprofessional, rude, and arrogant! The new vet clinic called for my dogs records and she informed them they won't release records until my bill is paid. My dog was getting a surgery for lumpectomy and 24 hours prior to surgery it ruptured internally requiring immediate surgery which turned out to be life saving surgery. And that POS receptionist refused to give medical records. For transparency, Due to past military injuries I became unable to work. I went into debt for two years waiting for VA to help. I had a $400 bill with Dr. Jan. I made payments whenever I could. I currently owe $100 on that bill. I just paid on it 3 weeks ago so it's not like I ghosted them!! That POS receptionist, so called vet tech caused these issues over $100. I was only getting surgery elsewhere, so I could afford it. I would have stayed with Jan for typical vet care like heartworm or immunizations because Jan knows my dogs and records. Now, after this....this was the last straw. Upon investigating there is no law that states they can withhold records for balances owed. There is legal precedent that it is reckless, unprofessional, and violates code of ethics as that practice is considered harmful. Debt collection is a separate action from medical records.

Had a really great experience with the vet who saw my cat, Goose. She took my concerns seriously &…read morewas able to get me in right away. I initially saw her at their royal oak location, then followed up at the Livonia location. I really appreciated her care & bedside manner