If you can try to do everything online that will be your best bet, this place is horrible, not the…read morepeople that work there, seems like they are understaffed so any quoted wait time is a like they told me it was an hour wait, it turned into 3 hrs. Great people horrible process.

Be prepared to wait 4 hours + to get plates. That a DMV is allowed to operate this way is awful…read more if you have a 9-5 job you'll need to take a vacation day to get anything done here. Completely ridiculous.

If you have your documents in check and an appointment this place will serve you well. It's clean…read morehad bathrooms and got the job done for me. Be sure to book your appointment online or you'll be rejected.

Paid almost a $100 for my driver license, said that it will come in 30 days, never received itread more

They make people wait outside it's very bad there…read more They are very rude and very slow the security also very rude

Despite the long lines which can be expected at a DMV the rest of the process is terrible. They…read morehave you checkin and then ask you to wait in your car. They were not able to provide any idea of how long the wait is. After a 2 hour wait you get inside and discover there is no functioning bathrooms or drinking fountain. I understand the waits. I don't understand how they can get away with the rest.

The Legislature now allows the DMV to keep their fees and has moved them to a more reliable funding…read moremechanism, but the organization remains chronically underfunded. You should talk to your State legislators if you think they need more resources. The DMV has made a huge effort to upgrade to a modern computing platform. The system went live on February 16, 2026 and not only streamlines the workflow at DMV offices, it also offers the new myDMV portal which can be used to manage personal information, receive electronic notices, renew your driver's license, pre-register for a license/permit/ID, check status, renew registration, schedule appointments, and other routine services. There's also a new MVExpress service, 70 automated kiosks scattered around the State, generally at DMV offices or grocery stores. Most online transactions can also be performed at the kiosks. The hope is that many basic transactions will be done online or at a kiosk, freeing up the DMV staff to handle the more complex issues. I had a title transfer, so I went to the DMV office in person. The only DMV entrance at this location is the door off the parking lot in the rear of the building. Three people are allowed inside at one time to line up at the check-in desk. A friendly staffer quickly reviewed my issue and assigned me a number via a text to my cell phone. I was to leave the building once I was in the queue. You can return once you reach fifth place in the electronic line. There's a link in the initial text to a real-time app that shows your exact place in the queue. This works very well. You can leave and go about your business. Just return when you're approaching the end of the line. I arrived at 9:40 a.m. on a Thursday. It took me eight minutes to check-in. There were five people ahead of me and the line moved fairly quickly. The staffer thought it would be two hours until my number came up; it actually took three hours, but I was able to deal with my day while watching the countdown on the app. I returned to the office when I got to eighth on the queue, sat outside for a bit, then was allowed to go to the waiting room when I hit fifth. It took 30 minutes in all to be called to a window from eighth place and I spent 15 minutes with the staffer. Seating outside the building is very limited, two concrete benches on the front of the building facing Tremont Place. The staff suggests sitting in your car if you need to wait, but this can be uncomfortable on a warm day. Some additional, shaded seating would be a nice addition. There are a number of coffee shops and restaurants within the immediate area. Everything ran pretty smoothly. I think this system is about as effective as the DMV can be, given their personnel limitations. Two out of ten windows were operating when I made it to the waiting room, then a third opened after awhile. All of the staffers seemed friendly and willing to help. The crowd of customers was patient and polite. It is really helpful to see the queue and to know your exact status.

I just want to make it clear that the rating I am giving reflects the overall experience at this…read morelocation. The actual DMV as an organization is quite the mess. I feel like everything they do is so broken and inefficient. Will that ever change? I doubt it. A lot of people visiting this location were mad at the employees for various reasons but it wasn't their fault. If anything I felt that the employees here were doing all they can to help everyone. The URL they provide to check your place in line didn't work. The parking lot here is relatively small for how many people they service here but there is plenty of street parallel parking available in the area. Make sure to do your research and bring all the documentations that you need!

Our morning was going sideways when we arrived. We were greeted by Mia who was so friendly and…read morehelpful. She didn't know it but her courtesy started a positive turn around for our day. Then we met with Michael in passport services. He was kind patient, and helpful. These two took away the anxiety we started our day with.

Came February 17th at 1pm. Not one customer in the whole building, only workers. No one sitting in…read morethe many chairs waiting for services. 3 different people including myself were turned away even tho agents behind the desk were unoccupied, and we all were told to make an appointment online. I was out of town and my paper plates expired, could not locate any of the words "expired temporary/paper plates expired/renewal" online via the website, so I walked in to be helped. The lady at the front desk helped me find the correct area online and the next available appointment is March 2ed...13 days away. You use be able to sacrifice 2 to 3 hours waiting in line and get everything done that you needed to get done at this DMV, now instead of 2-3 hours it's a week to 2 week wait. How is this an improvement with the mandatory online scheduling versus walk in appointments? Edited for spelling

We came in to get a marriage license (with an appointment), and had a very smooth experience! We…read moregot directions up front and found our waiting area quickly, got a ticket, and probably only sat for 4/5 minutes before being called up. The whole process took about 10 minutes sitting at the counter, and the lady was very nice, and congratulated us. We did notice a typo as we left, and came back to wait another 1/2 minutes with a new number, and got this corrected right away. It was our fault not noticing but they were very kind in fixing this quickly! Overall an incredibly smooth process. I am from NE and these things take much longer there than at this office!

Heather was fantastic at assisting me with getting my title work corrected and in order without…read morefurther issues. Found everything necessary for my to not male numerous trips and was definitely customer friendly! 6******.. PL.

This place is not so bad...for a DMV. I went in to get a new license, and I wasn't quite prepared…read morefor what this would entail. The Building- This building is run down. I'm not sure when it was updated, but I'm thinking 1980 something. It's dated, looks dirty, and is in a strip mall where some ladies were looking for customers to take to the motel across the street. The Process-I can tell you that there are people with appointments, who are in and out in 15 min or less. For the rest, it could take a while. Not an extremely long time, but they speed up dramatically when it's closing time. The Employees- Yes, it's obvious some hate their jobs. Most are friendly and courteous, a few were curt and in my opinion, need a hug, a role model, or someone to tell them things are going to be ok. The Customers- Wow. This place has a rough crowd. There is a sign to let you know you will be removed for being loud or violent. This is a bring a book, dont make too much eye contact kind of place. For those in the know, it's prison rules in here. It was a pretty good experience, but the tension in here could be cut with a knife. Good luck, and remember you can renew online before your license expires, and skip this whole experience.

If there was a 0 that's what I would give this location. The day of my appointment the system went…read moredown. Alex (the lady checking people in) was the rudest person I had ever met. As I watched people come in not aware of the situation. She treated each individual as if they didn't understand what she was saying, before they could say anything she would cut them off rolling her eyes. Alex had a very distasteful demeanor. Poor customer service. She shouldn't be the face representing the state. I will never return to this location.

This is SUCH a change from NYC DMV offices! It's quite small, and the employees are friendly,…read moreefficient, and helpful. You don't need a paper ticket anymore. They'll text your ticket number and counter number to you. I was there on the last day of the month, and it wasn't jam-packed, nor did the staff seem harried. I've tried the kiosk at King Soopers, and they have NEVER accepted my checks. So annoying. You're basically forced to use a card, and then you're charged a fee. I forgot my checkbook today, so got stuck with the fee again. My fault, though.

Came here to get my license plate for my new car. They have…read moreonly a small waiting area as compared to the last time I was here. Everyone was nice and friendly! DMV usually gets a bad rep but this one was top notch. In and out in a short time frame.

Not fun to have to change documents but the appointment went smoothly. Found parking which was…read moregreat. Then checked in online for the appointment I made. Received a virtual number and went into the correct room. Short wait and Jenna assisted me. She was friendly and helpful. Guided me through the process. Made it fun. And took a good photo. She also let me know that I could do a walk in to get the title of my car changed. I went to Christine at the front information desk and she gave me a number. Went back to wait and Johanna assisted me. She was in training but all went smoothly. And friendly too. Walked out with all tasks completed. Now all I have to do is wait for the documents to come in the mail.

I scheduled an appointment to renew my license, showed up 15 minutes before, checked in, and was…read moretold to wait in a room down the hall until called. 30 minutes past my appointment, I went to the front desk to ask if it would be much longer. Turns out they told me to wait in the wrong room and had called my name but I never heard it called since again, I was instructed to wait in the wrong room. I was then told I would have to schedule another appointment for two weeks out, even though my license expires before then, due to their mess up. They were not willing to work with me in any way and the lady at the front desk was very condescending. It was the worst DMV experience I have ever had.

For starters, be nice to the staff at the DMV! Help them help you. Come prepared…read more Everyone that assisted me during my visit was patient, polite, and helpful. Arrived close to opening time. Had to wait outside briefly, then was invited inside by security. Checked in at the front, got a ticket with a number, had to wait maybe 20 minutes (if that). My number was called, I went to the window with my documents. Piece of cake. I was in and out with title + registration + plates in less than 45 minutes. Smoothest, easiest DMV experience I have ever had.

This experience was exactly what I thought it would be. I got there 10 min after they opened on a…read moreTuesday or Wednesday, waited almost 1 hour outside before being able to get my number, waited another 4 hours...just for them to fully skip my number. Waited an additional hour after getting a special S number (they verified I had been skipped) and then I decided to give up and try another day. I returned the next day, waited almost 2 hours, and then was finally able to register my vehicle. I honestly wanted to give them 1 star, but I decided on 2 stars because the security guard at the front and all of the staff members inside were actually very friendly and pleasant. This is unfortunately just exactly how a DMV works, and as long as you expect it going into your DMV experience, you shouldn't be let down. Nevertheless, I will say that this DMV could do a better job at highlighting which services they no longer provide. It is my understanding that they recently stopped providing specific services, because SEVERAL individuals waited in line for hours just to be told that they could not complete that transaction there. I think that is unacceptable, and services should be very clearly posted everywhere. Also, you have to check in with a staff member at a desk in order to get your number, and they ask you what you are there for. Issues like that should get ironed out there, not after waiting several hours.