Super friendly staff !!! From the receptionist to the Doctor I was very impressed with the friendly…read moreand professional service.

Waited only to be told that they couldn't make my glasses because I needed to use my old…read moresubscription, because my new subscription didn't work they said they had to make them from the new subscription I was paying for them, so I don't see what difference it makes, but they insisted they couldn't make them wasted my time

For 3 Years Dr Gowen...Rhonda and Sarah have provided above and beyond pheonumal Caring service…read more I cannot Thank you enough Todd.

The staff is professional, courteous and knowledgeable! They…read morehave the latest technology for making accurate decisions about your eye care recommendations. I feel welcome at every visit :)

These ladies are the absolute best! They take their time to explain everything to their patients…read moreand make sure you are comfortable. I would recommend this practice to anyone! Thank you Dr. Drake!

Dr. Drake was amazing. She is friendly and gentle and also extremely knowledgeable. She was able to…read moreoffer suggestions for my allergies, in addition to fixing the prescription in my glasses and improving my over all eye health. She was able to get my visit covered by my insurance and to get me referred for further testing. She also does double time at the front desk occasionally which makes her able to understand every aspect of a client's experience as opposed to the limited and snobbish service you receive from some doctors.

When my glasses broke on a trip 250 miles away from home, I was able to go in to Southern Colorado…read moreEye Care Associates, and the incredibly courteous and kind front desk associate was willing to work with me and fixed my glasses for free, no questions asked. 100% would recommend.

I have been a patient of Dr. Mike for over 25 years. Unfortunately, I've been experiencing problems…read morewith my eyes lately in part due to Crohn's Disease. I saw the Dr in December after waiting several months for an appointment. He gave me a prescription eye drop sample to try. I didn't have any relief, he had me come back in two weeks later. He then put some temporary plugs in my eyes which also didn't work. He said he would try to get me a sample of another eye drop. I waited since Jan 22 of this year to hear back from his office. Two weeks ago, I called to see what was going on, and if there was something else I could try. They told me Dr. Mike wasn't there, but his son would look into my problem. I haven't received any calls from his office, so I called again today, March 7, to again see what was going on. First, they told me that Dr Mike had retired, but his son was taking over the practice. Then they tell me they have some samples of some over-the-counter wipes with tea tree oil in them that works as well as the Miebo prescription. My question is, if these eye wipes work so well, why didn't they tell me about them in my initial office visit? I had two additional office visits that my insurance was billed for that provided no relief. Why was I ghosted by this office since Jan 22? I even called two weeks ago with a promise of a follow up that also didn't happen. Is this the kind of service that clients can expect out of this office in the future? If an over-the-counter eye wipe can work as well as a thousand dollar plus prescription, why was I instructed to come back so many times? Of course, I've never heard back from any of the doctors about my problems even after I called several times. It was bad enough that I had to wait so long for an appointment after being a client for over 25 years. I wonder if Miebo would find it interesting that this office told me the over-the-counter tea tree wipes provided as much relief as this prescription eyedrop? Shame on Southern Colorado Eye Associates.

My terrorist puppy chewed up my glasses. The ones I wanted were on back order. Gene went above and…read morebeyond to hunt down my favorite pair by calling other stores. He was super friendly and helpful. Totally turned around my bad day. Thank you Gene!!!

Went to get an eye exam today and omg the unprofessionalism and customer service of Americas best…read morewas HORRIBLE!! I retract that the first few people I spoke with were amazing. The manager Gene on the other hand was a complete piece of rude and unbothered mess! I've been in there before and seen him interact with other people and always told my husband he was a jerk. But this time the attitude was at me and no thank you! The utter disreguard and dismissal I recieved from him was crazy! So your looking for a place for an eye exam and need to be treated with respect and dignity don't go to America's Best in Pueblo! I will NEVER go back and will be taking my business to anyone else! Ways to improve- get organized and create a schedule where everyone knows what's going on. Being there and knowing you're going to have wait for please 90 mins is crazy! Especially if the manager Gene is a condescending, chauvinistic disrespectful human. I've seen him multiple times treat people so poorly. In fact the place I finally went and filled my Prescription with even stated how so many people come to them because how they were treated by Americas best, and mentioned Gene's name before I can a chance to say it lol. So he's the root of the problem. I'm sure if a was a male I would of been treated better, because once I came out of the room he was chatting it up and laughing with the other male that was in the waiting room. When I only first asked him a question because I heard my name was called - not to mention durning the virtual appointment you can hear everything the doctor is saying! Huge HIPPA violation!!! This place needs an overhaul and tons of education for their staff! Start from the top and give teach Gene how to treat others even if he doesn't like the way the look or who they are. I would NEVER treat another the person the way he treated me for simply asking a question. Please don't go here and support a business who allows their manager to treat people in the manner I was treated with today! I will NEVER go back or ever recommend anyone else to ever go there as long as Gene is the manager.

A five-star shoutout to the Vision House (House Vision Center) owned and operated by Allison House,…read moreOptometrist OD and her assistants: Cynthia, Sharon and Pat-all of whom pay detailed attention to every aspect of eyecare from exams, appointments, record keeping and fittins. They are the best.

From the owner: House Vision Center Provides Comprehensive Eye Exam, Eye Care Products, Glasses & Contact Lenses,…read moreOptometrist, and Eye Doctor to the Pueblo, CO Area.

Do not go here if you have disabilities! I booked an appointment online and when I arrived they…read moresaid it is a virtually assisted appointment. OK, so the doctor is online, no big deal. Then they said they can't see me because the room won't accomandate a wheelchair. It's not easy for me to get around and you think they could have let me see the in-house doctor there. No way! My advice find another eye doctor!

I would like to update that a manager did reach out to me. She was actually really great, she…read morelistened to my concerns and I appreciate her taking the time to talk to me. Terrible customer service. I ordered contacts and the lady told me to call if I hadn't received them in two weeks. It has now been over 5 weeks and I still haven't received my contacts. I have called three different times inquiring and the tech was rude and acted like I was a nuisance. I told them that I paid a lot of money for these contacts and I expect to get them. Eventually I told them I wanted a refund and they told me they cant do that and they'd have to get a manager involved to try and get me my refund. They were supposed to have a manager call me to discuss my refund and I still haven't heard anything. You can guarantee I'll be calling every single day until I get my money back. I'll never go back and I'll definitely never order anything from this office again.

Horrible costumer service. Two receptionists were too busy gossiping than helping customersread more

I had a very good experience with this company. and I am on low income and was treated very nice !…read moreI would recommend them to everyone !!The eye doctor was really a very nice caring person !!

If there was an option of providing Negative star I'd happily take that option. Firstly the service…read moreis bad, despite making an appointment I had to wait for atleast 45 minutes and secondly they are very UNETHICAL. I repeat very UNETHICAL. I had requested for a regular eye examination and paid for a regular visit, however, during my eye test the doctor (or whoever performed the test) asked me about how my vision was and during that time I happened to mention that I sometimes had blurry vision when I woke up in the morning (which wasn't anything important). Based on this information, Rocky Mountain Eye center took the privilege to recode the nature of my visit from a regular examination to a medical examination (which my insurance didn't cover) without my knowledge. They didn't provide any extra care/ service besides the freaking eye test that comes as a part of regular eye exam. However, a month later I received a hefty bill from them. Reasoning with their billing department was futile and their representatives were nothing but Rude. Now, they have asked me to pay my outstanding bill in Full to prevent proceedings from Collection agency. My kind suggestions for anyone looking forward for an eye treatment/ glasses, please stay away from this place.

Rocky Mountain Eye Center is the worst medical facility I have every been having to deal with. The…read morestaff and doctors are not patient oriented they are more money oriented. My wife had to go to this facility for Cataract surgery first thing my wife requested both eyes to be done together like I had with the VA. They told her that for safety reasons they could not do both at the same time. My question is if this procedure is so unsafe then why do they expose an unsafe operation twice raising the risk 2 fold. If both eyes are done together lowers the risk. I believe the only reason the will not do both at the same time this is all about money so they can charge for two procedures doubling the cost. This takes away another Veteran possible not being able to get need procedures because two surgery days also they also do not care that patient have to lose two days of work when one is all that is requireds.

My 94 yr old mother took a tumble yesterday and bent her glasses. Since she'd purchased the glasses…read moreat ABBA, we of course headed there for help. We were the only customers in the store and as such, were immediately escorted back to the station of an optition, "Tony ". We explained what we needed and my mom barely got the glasses out of her pocket before he said, "Those can't be fixed". Nonetheless, she handed them to him and turns out that because of the type of wire frame they were, he WAS able to reattach the arm that was off. The other side was bent and I had to ask to have that straightened. The small plastic nosepieces were also gone but he said he didn't have any of those to replace them, even temporarily with something similar. Really...in a store that sells, repairs and adjusts glasses....no extra nosepieces around? He said, "Go to Visionworks...they do that stuff there...I used to work there." We had no choice but to, indeed, go to Visionworks. Their waiting room was packed in comparison. Despite a 30 minute wait, their optition replaced the nosepieces and adjusted the glasses for her, all while being pleasant and conversational. Plus, there was no charge even though she was not an established customer. Our family is finished with ABBA.

Trying to order glasses was ignored by the optician . When I finally got helped I asked the price…read moreof a coating, the next thing I knew the optician was trying to charge me 293 dollars extra. She tried to sell me a material I did not ask for, and tried to charge me for the coating I simply asked the cost of. Finally I was told I would be notified when the glasses were ready. I was not. I had to call to ask if they were ready. Over all a disappointing experience