The word Umpqua comes from the Native American language meaning place along the river. I guess if…read moreyou stretch it they are in Templeton which is along the Salinas River as it flows from way up in Santa Margarita all the way to the Pacific past Salinas. As far as being a local bank they have some other places in the valley and the foothills, but not a lot of branches. they do have some very unique things but you just don't find everyday. like how about this how about you can call on the telephone and they answer and it's a human, none of this press this for that or press this for the other he just get to talk to people, and it's the people in your local branch. Now that's super cool. Well anyway I just opened up my new account and of course it does take a little while to go through all the questions and set everything up, but once it's set up and looks like it's going to be really smooth sailing. The ladies who run this Bank you couldn't ask for anybody sweet or nicer. they're just fabulous. They support online banking in all kinds of ways and I am just happy to have a local bank that I can walk into talk to people who recognize me and call them if I ever need to. so I say let's go use a local bank sounds like fun, and it is..

From the owner: Columbia Bank helps people, businesses and communities find financial solutions that fit…read more We do so by treating our customers like people, not numbers. We get to know them and find products and services that meet their needs and goals. And we give back to the communities we serve because it helps us all. Columbia offers the best of both worlds - the financial expertise and strength of a national bank with the customer service and care of a community bank.

Don't bother. I went in to get change for a $20 bill and they wouldn't do it because I'm not a…read morecustomer. I find it ironic that they charge me $3 to get that 20 out of their ATM then tell me I'm not a customer. Would give them 0 stars if that was possible. What kind of a bank won't make change.

Karin and Holly and Team have been efficient and helpful with our business practices.read more

I just stopped here for a quick visit to make a withdrawal. Line seemed a little long for mid-day…read moreon a Monday but the teller who helped me was polite and professional. The location is not large, but was relatively easy to find off the 101 and very clean and tidy. Attractive and relatively modern, with adequate parking and good lighting.

Went in to deposit a check. Super simple and super quick. You can now use your phone to go into the…read moreatm machine which is cool. And if you sing, they have the best acoustics.

Ron was so unprofessional and rude made me feel so humiliated. made me wait 45 minutes in the drive…read morethru window stating I o was incorrect in cash, tells me he'll call me because they have to dispute my money ! ive never had a unprofessional bank experience especially dealing with money . he acted like it was a fast food restaurant.

This bank approved our auto loan with Toyota. Unfortunately we have set up auto pay through our…read moreSESLOC bank account and the bank continually fails to make the payment. It's now affecting our credit. The bank does not notify us in a timely manner and it happens every few months over the past 2 1/2 years since we got the loan. It is getting very frustrating. We are ready to refinance and close our bank accounts with SESLOC. It is just ridiculous now.

Absolutely rude employees. Had a lady just grab my drive up deposit, not say hello or anything,…read more disappear for 5 minutes, send my slip back then rudely say, anything else? What a miserable person with no customer service skills at all! This bank gets worse and worse. With malfunctioning atms all the time, to rude employees, to people dressing up like they work at O'Reilly auto parts instead of dressing like professional business people. About time to get a new bank or hope they sell this crap stand. Nobody wants to deal with this....oh, btw, been a customer there before it was even called PPB.....so I can first hand say how shitbox this place has become! Gets some people who know how to treat customers. Big avoid!

Both San Luis Obispo and Paso Robles branches are highly regarded, extremely attentive people…read morewilling to support and help.

Was in town and front my debit card and only had my ID . Went inside the bank to grab cash . The…read moreteller was nice and friendly. They now send a code to your phone on the file to ensure it's you. I love that. An older Wells so a bit dated but nice. Staff was super welcoming . Said hi when we walked in and wished us a good day when we left. We were in and out pretty fast .

Just went in and opened 2 accounts. Couldn't have gone any smoother. Right when I walked in, was…read moregreeted and showed to Juan. Juan helped me and delivered first class service. Got me up and running, with confidence! Thanks Juan and Wells Fargo. *The service was improved*

With fewer banks open and occupied with real people, today was a refreshing experience. Jaime was…read moresuper nice and helpful with our banking needs. We were so grateful to have actual people and not an atm or ai phone gauntlet to traverse today. More of this in life would be awesome! Thanks Jaime.

April 23, 2025. This branch and the SLO one will not ever answer the phone…read more I shouldn't have to drive downtown for one question to clarify car loan payoff details. Horrible service. I do not recommend anyone use B of A.

I'm a non-member and I had 5 30 year old savings bonds that I needed to cash. My credit union is…read morenot in the area but they pointed me in the direction of CoastHills. I called ahead to confirm they could help me and they said they could so I headed over with my ID and my 5 bonds. Considering the age of the bonds I have to assume that cashing them is an unusual request, even more so since I am not even a member of their credit union. The teller was super polite and let me know it was going to take a little while because this was something she had never done for a non-member but assured me that it could be done, she asked the other tellers for instruction but none of them had ever done it, so she popped open a few manuals and went through the process. It took about 15 minutes, but she got it done. She could have easily told me that she could only do it for members or pass me along but the teller took her time to get it all done. Thanks for the awesome service.

I recently purchased a used vehicle and the dealership set the financing up with Coast Hills…read moreFederal Credit Union in November of 2025 the same week I went into a branch in Arroyo Grande to open an Account for the payments to be processed from. I received the interest rate decrease for "Auto payment" which was never processed on the date in the paperwork, I had manually pay it myself. I went into another branch and tried again to have set up and again it didn't work, I went back in a spoke with manager and she set it up again, again it didn't work. during all of this a third party handles their insurance paperwork. The branch never asked about insurance, which we had listed on our policy the day we purchased the car, this third party company only sends -emails and you cannot reply to these emails. Apparently they had sent a letter stating that we need to provide insurance which I must have missed, the second notice came and it had all these threats about charging us $648.00 for 6months. I uploaded our policy card that every other bank loan had accepted, it took them 5 days to respond and denied the document, stating they don't accept these cards and I needed to submit the entire policy and show the lien holder as Coast Hills, etc. again I submit it. And I get another email stating it will take them 5 days to respond that day I look at my car loan online and see that the balance of the loan increase by $324.00 as a "CPI loan advance" I went to the branch again asked what this was and the Teller had two pieces of paper stamped together with information about this insurance issue " because it it is this common" the teller tells me that this happened to him as well. Another manager looks at the policy I sent which I had on my phone and said he saw a problem that the address I had on my policy was not the correct one for the insurance ( it was on Coast Hills website) And that it would need to be fixed and resubmitted again. Which angered me beyond belief. I went to the parking lot and contacted my Credit Union I have been with years (Schools First) and started a refinance application which was so easy. All online, I was already Pre approved. So I will be paying of this terrible loan, terrible credit union "Coast Hills" will no longer be getting my money. I recommend look to another Credit Union as they are not all the same. Schools First Federal Credit Union is the best, live people to talk to no stupid third parties to handle important documents with nobody to speak with.

Everybody is great. Cheryl M & Christie in Drive-Thru give…read moreTop Notch service. Anytime I have a question or concern they are always so helpful and patient. Christie knows all of her customers, and is just so sweet every time. I have been a customer here for many, many decades & bank name changes. These two give the best customer service, I appreciate them so much. Thank You

Well.. This is not a great idea if you use direct express.. Now they've started charging 3.50 to…read moreremove my own money.. I'm on SSI.. I have two separate cards, so 7.00. Can anyone please tell me how I'm supposed to pay rent without being charged for it.. This is ridiculous.. If you know a bank that doesn't charge for direct express, please let me know